Overview

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Russ Hill Hotel

Charlwood, Horley, RH6 0EL, United Kingdom
+44 129 386 2171

£31+

Sat 10/12 Check in
Sun 11/12 Check out

Overall guest ratings

5.7/10 OK
Based on 2,023 reviews

Review highlights

  • 7.9
  • 7.8
  • 3.9
  • 3.0

Nearby

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    About

    With a stay at Russ Hill Hotel in Horley, you'll be near the airport and close to Gatwick Aviation Museum and Ifield Golf Club. This hotel is within the vicinity of St. John the Baptist Church and Crawley Town Hall.

    Rooms

    Make yourself at home in one of the 190 guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and you can also request irons/ironing boards.

    Amenities

    Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a fireplace in the lobby.

    Dining

    Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Planning an event in Horley? This hotel features 52292 square feet (4858 square meters) of event facilities. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

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    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Non-smoking rooms available
    • Room service
    • Coffee shop
    • Pets not allowed
    • Free parking
    • Designated smoking area
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    Reviews

    Guest reviews

    Overall rating

    5.7 OK
    Based on 2,023 reviews
    • 7.9 "High value."
    • 7.8 "Good location."
    • 5.6 "Breakfast is mediocre."
    • 5.4 "Bar is ok."
    • 5.4 "Food is average."
    • 3.9 "Not very clean."
    • 3.0 "Horrible vibe."
    • 2.6 "Awful rooms."
    • 2.5 "Quite uncomfortable."
    • 2.5 "Terrible amenities."
    View all review categories

    Overall rating

    5.9 OK
    Based on 1,092 reviews
    • 8.1 "Location is great."
      7.4 "Great parking, according to 74%."
      9.4 "Good access to the airport, said 94%."
      8.1 "81% thought parking was inexpensive."
    • 5.4 "Breakfast is mediocre."
    • 5.4 "Food is average."
    • 5.4 "Service is ok."
      5.7 "Only 57% found the staff to be friendly enough."
      5.3 "53% said the reception staff was ok."
      6.9 "Only 69% thought the service was professional."
      6.5 "Only 65% found the restaurant service to be good."
    • 5.2 "Bar is ok."
    • 3.4 "Not very clean."
      3.6 "64% said rooms were dirty."
      2.2 "78% thought it was rather dirty."
      3.7 "63% said the bathroom was dirty."
    • 2.5 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
      2.9 "71% didn't like the unstylish hotel."
      4.5 "For 55%, the lobby entrance was sub-standard."
    • 2.3 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      4.5 "For 55%, the lobby entrance was sub-standard."
      2.2 "78% didn't like the architecture."
      0.0 "100% complained about the elevator."
    • 2.1 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
      2.0 "80% said rooms were small."
      0.4 "Air conditioning was criticized by 96%."
      2.9 "71% thought it was too noisy."
      0.0 "100% criticized the small bathroom."
    • 2.1 "Awful rooms."
      3.6 "64% said rooms were dirty."
      2.9 "71% didn't like the uncomfortable beds."
      0.3 "97% thought they were poorly maintained."
      2.5 "75% complained about the bathroom."
      2.0 "80% said rooms were small."
      1.6 "For 84%, the rooms looked old."
      1.2 "88% found problems with the furniture."
      0.4 "Air conditioning was criticized by 96%."
      3.7 "63% said the bathroom was dirty."
      1.1 "89% thought the tv was sub-standard."
      2.8 "72% had problems with the shower."
      0.0 "100% criticized the small bathroom."
    View all review categories

    Overall rating

    5.6 OK
    Based on 445 reviews
    • 8.2 "Good value."
    • 8.0 "Location is great."
      7.3 "Great parking, according to 73%."
      9.5 "Good access to the airport, said 95%."
      8.3 "83% thought parking was inexpensive."
    • 5.7 "Breakfast is mediocre."
    • 5.5 "Bar is ok."
    • 4.9 "Disappointing food."
    • 4.5 "Service is below average."
    • 3.7 "Not very clean."
      3.9 "61% said rooms were dirty."
      2.3 "77% thought it was rather dirty."
      4.0 "60% said the bathroom was dirty."
    • 3.1 "Quite uncomfortable."
      3.3 "67% didn't like the uncomfortable beds."
      3.3 "67% said rooms were small."
      2.8 "72% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
    • 3.0 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
    View all review categories

    Overall rating

    4.5 OK
    Based on 101 reviews
    • 8.1 "Location is great."
    • 8.0 "Good value."
    • 5.5 "Food is average."
    • 5.2 "Bar is ok."
    • 5.1 "Service is ok."
      6.3 "Only 63% found the staff to be friendly enough."
    • 4.5 "Not very clean."
      4.6 "54% said rooms were dirty."
    • 3.0 "Horrible vibe."
    • 2.9 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
    • 2.5 "Awful rooms."
      0.4 "96% thought they were poorly maintained."
      2.0 "80% said rooms were small."
      3.2 "68% didn't like the uncomfortable beds."
      4.6 "54% said rooms were dirty."
      0.9 "91% thought the tv was sub-standard."
      2.9 "71% complained about the bathroom."
    • 2.3 "Quite uncomfortable."
      2.0 "80% said rooms were small."
      3.2 "68% didn't like the uncomfortable beds."
    View all review categories

    Overall rating

    6.0 OK
    Based on 384 reviews
    • 8.2 "Good value."
    • 7.4 "Good location."
      7.1 "Great parking, according to 71%."
      9.5 "Good access to the airport, said 95%."
    • 5.8 "Service is ok."
      6.1 "Only 61% found the staff to be friendly enough."
    • 5.4 "Food is average."
      5.8 "Only 58% were satisfied with the menu."
      5.5 "The price was ok for 55%."
    • 5.1 "Breakfast is mediocre."
    • 4.2 "Not very clean."
      4.3 "57% said rooms were dirty."
      3.6 "64% said the bathroom was dirty."
      2.4 "76% thought it was rather dirty."
    • 3.0 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
    • 2.7 "Awful rooms."
      4.3 "57% said rooms were dirty."
      3.4 "66% didn't like the uncomfortable beds."
      2.7 "73% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      2.2 "78% said rooms were small."
      1.7 "For 83%, the rooms looked old."
      0.7 "93% thought the tv was sub-standard."
      3.0 "70% had problems with the shower."
      3.6 "64% said the bathroom was dirty."
      0.8 "92% found problems with the furniture."
    • 2.4 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      1.1 "89% thought the facilities needed updating."
    • 2.3 "Quite uncomfortable."
      3.4 "66% didn't like the uncomfortable beds."
      2.2 "78% said rooms were small."
      2.4 "76% thought it was too noisy."
    View all review categories
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