Cancun Hotels

Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff!

Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!

Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!

Very clean. High standard hotel.

All the extras are expensive. People there try to be definitly too cool just to show their money.

the friendliness of the staff which is not unusual for Mexico.the location of the hotel which was out of Punta Cancun.

the quality of the overall hotel-construction is very poor. The specific Americans who were shouting so loud at 3-5am almost every night. The smell in the bathroom (moisture)

hospitality

too many kids food not that great

Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.

Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.

When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!

The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!

Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!

Nothing!!

Food was awesome

Time share salesman are annoying

We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.

This hotel its truly amazing! The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious

Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.

Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.

Excellent hotel of this class...looks like a newer property and it is kept extremely clean. Front desk staff is very friendly and welcoming. Breakfast area is spacious and one of the best in Cancun I have experienced. Fresh fruit (strawberries, blueberries, oranges, apples, and bananas) in addition to all the other hot and cold items. This stay was during several events in town and they handled groups well. Parking is adequate with some overflow in the back, lower lot. I was upgraded to a suite which was very nice and spacious with microwave and refer. I'll be back to this place and highly recommend to others when in the area. Thanks a lot for the lovely time

Ocean view room, personnel, champaign in the reception

Too simple breakfast

A clean, safe place with friendly and helpful personnel . Good location. Easy access to the beach nightlife.

The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!

The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!

We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.

Right on beach!

Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!

I could hear everything going on in the next room. The rooms smelled very strong perfume odor. The woman at the front desk was rude. Not the best customer service but, ok for the price.

The staff was excellent! They were all very professional, kind, and courteous. Our room was very clean, the food was tasty.

I hated the fact that Internet was $17 U.S. Dollars for 24 hours! It was supposed to be free! Everyone everywhere wanted/asked for tips.

After a recent stay at the Park Royal, I would recommend looking elsewhere for your stay in Cancun, especially if you're hoping to visit their "spa"- there isn't one. There's a Fitness Center with a man apparently available for massages but definitely nothing fancy- I'm not even sure where the room for massages was located within the Fitness Center. That being said, there were a lot of things that were pretty unclear and confusing. I have stayed in different parts of Mexico and at a number of resorts, varying in price range and this was definitely not the least expensive place that I have stayed at that definitely had the least amount of amenities. It can be pretty chilly at times during the winter months (even in Mexico!) so we were surprised that there was no hot tub. There were two small pools but they weren't heated, so between that and the lack of what we thought would be an actual spa (the website would have you believe that there was a pretty extensive one) we were surprised about how unaccomodating the front desk staff was. When we asked for recommendations for a spa we could cab or walk to, they had no recommendations and sent us out the door telling us to "try the hotel next door", which turned out to not allow non-guests to even book an appointment at their spa. I have never had a concierge not even ask a co-worker if they didn't have a recommendation, let alone not offer to call and book something for you since it isn't available. The restaurant staff and really all the staff sans the front desk were very polite and helpful; I think that's why it was so surprising when even getting change was an issue at the desk. We decided to do do our own research and found our own spa and a couple of restaurants to get off the resort via Trip Advisor since the front desk seemed pretty inept at helping with that sort of thing. There is only one non-buffet, reservation only situation that's a little difficult to get a spot at but decent. Overall the food wasn't the best I've had at an all-inclusive but it was not the worst. Do not expect to order guacamole and chips poolside- they aren't set up for it. If you're a fan of Mimosas unfortunately this isn't the place for you, either. They have a choice of white or red but that's the end of their wine "selection". The beds are incredibly firm, which can be a positive or negative depending on your preference. Also not a negative but just an FYI- the water is a super wavy, beautiful and clear and fun to wade into. For snorkeling you can get a really great tour over protected reefs via Aqua World that's completely reasonably priced. The hotel actually said that snorkeling was included when we booked but it turned out that was only true if you sat through a Time Share presentation which for us wasn't worth it, we just paid for the experience and it was a lot of fun. Summary? Spend a little more and get a lot more seemed to be the lesson we learned for All Inclusives in Cancun.

Staff is very good and helpful. They helped us with lots of things including food, room checkout, Last minute Italian restaurant booking and others. This is a great place, if you are planning to visit cancun do stay in this hotel. It is best value of money..

I had a great room at a great price. It was in walking distance from most of the attractions. I would certainly visit again

Beachfront, room,, location, service. Miguel was the best.

They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.

very close to the airport one of the 1st stops from the airport

It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.

Only the beach

the rooms are not clean, the kids club is from 18 months and they did not mention that on the website or on the phone, the food is served mostly cold because of the big amounts of the client the only good food was at the morning in the buffet, the sushi was terrible the fish looked really old, the swimming pools were looking really dirty especially the pool bar swimming pool, we had had an upgrade to the suite but the suite wasn't clean the bathroom was really dirty the shower was full with blue mold

All inclusive, good variety of food. Best choice for families with kids.

On the right side of hotel is very noisy electricity station. No minibar in the rooms

Food, spa and pool

Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

The pools are amazing, the grounds well kept and the staff are all friendly.

The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.

Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.

The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.

I got descriminated

Service was really good

Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.

Waterfront well maintained hotel. Ocean view rooms are great Pool is really satisfying. Beach is clean Staff is really great

No airport transfer was a disappointment, But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...

Not everything is included, some things are not available when requested included similar meals. There are some staff not to friendly, others are better.

The only thing i liked aboud grand oasis was the beach view and the huge pool inside oasis.

I didnt like the poor customer service the cleanliness was poor also i was out of water in the whole facility for about 8 hours and it was very bad. Overall i wouldnt go back again to this resort

Every room is clean I like size of the bedrooms nice view the pool area

Two different main entrance having to walk a lot layout of the hotel

Close to a shopping mall. Walkable to a tourist shopping mall

The food is ok but it takes way too long. sometimes it takes more than 40 mins of wait after ordering.

Some of the staff and the location were good

I wasn't expecting high quality food, having been to a number of all inclusive resorts in the past. However, a large percentage of the items served here were bad. I don't mean they were not prepared well, rather they were at very stages of spoiled. Worst was the breakfast meat served for room service, which reeked when sliced into and was many days expired. We quickly got in the habit of first taking a small sample before consuming anything. This combined with indifference by the staff, particularly at the front desk, should cause you pause if you are considering staying at this location. Also, do not believe that your package includes everything described. WiFi is not included, and ocean view may require you to stand on a chair to see over the wall. Kayak should drop this location or appropriately update the descriptions to reflect reality.

Staff stood out the most as tolerant helpful and nice. Loads of food and drink.

All was fine but if you want to be in heart of cancun hotel nightlife then you are 10 minute plus drive away. Food was fine but obviously if you are in a more luxurious place the cuisine is of a different caliber.

the rrom was nice

the gym is not good

Bedrooms nice size, clean spotless and excellent service

Great service that is unmatched. A very warm and welcoming atmosphere

clean quiet location

Spa is not up to 5 star standards limited dining choices

It was close to downtown Cancun.

We were tired when we arrived, and the room they assigned us had not been cleaned. Second room we were given the bathroom door handle didn't work, and the toilet handle broke. We were exhausted so we settled by manually lifting lever to flush toilet.

The hotel staff was friendly and helpful, especially the door men and the wait staff in the restaurant. The desk clerks were less helpful.

Air conditioner units were very noisy had to turn off to sleep

All inclusive for a 1/3rd of others, friendly staff, quality food, proxy to ferry to the Islam, great running path (not a sidewalk) passes the hotel,

Noise in lobby, annoying internet (one device at a time), tiny beach, closed playboy casino next door, gym

Internet was not included.

I loved it. No bad comments.

I love the family oriented atmosphere.

The cleansing product used the smell is too strong and the bath tub can be a little cleaner and the light switch needs cleaning.

The sea in front of the hotel and some of the staff who were nice and polite people. Also the price was good for what they promised which finally they didn't provide.

Actually many things. When I arrived at the reception they couldn't find my reservation although it was made 24 hours in advance.I politely asked them to print out the confirmation I had received but they refused to do so! Wi-Fi was not available and so was the fitness center. Furthermore although I have booked a triple room with three beds as shown on your website, I only got a double room with two beds, which they called king size beds when in fact I would't classify them not even as double beds. The room was small for three people.

The location next to a stunning beach. The staff tried their best especially the reception and restaurant to make my stay enjoyable even though the hotel is a bit run down.

I did not have major problems but a couple I met was on the verge of tears. The air condition in tower 1 was not working.

The staff was extremely friendly and helpful. The view was amazing. The activity directors made the pool a lot of fun.

We ordered room service every morning- paid cash for the service & tip (so it wasnt really all inclusive) and then when we checked out they tried to charge us for room service again. A little shady there. So make sure you write PAID on the reciept.

Wifi was good, simple breakfast included, close to ADO station.

No hot water for shower, the bath towel provided was damp, very loud at night (I am not sure whether it is because they don't have a quiet hour or because they don't enforce it).