Hotel San Michele Terme & Spa

Top Boutique Hotel

A few people on staff were VERY nice and helpful. The woman that works at the desk was very friendly and extremely helpful. Other the other hand, the older man at the desk was not very helpful or friendly. He scolded us for cancelling a dinner reservation at a restaurant nearby. We had to cancel because there was a torrential rainstorm and we had no umbrella. The hotel didn't have an umbrella to offer us either. Despite his rudeness, the rest of the staff were very good. The pool area was also very lovely with a great view. In addition to the rude man at the desk, the bathroom was never clean. Upon arriving to the room, there was black long hair all over the shower. My friend and I have blond hair, so we knew it wasn't ours. Second, after the 2nd day of using our bath towels, we both put them on the floor to show that they were dirty and hopefully receive new, clean ones. We came back to find that they simply folded them and put them back on the rack dirty. Not impressed by the maid service to say the least!