Not worth your money
The only thing good about this hotel for my situation was the location.
Reception at the front desk were poorely skilled. Absolutely no communication between them and the customer about how the room is/was going to be. I paid for a room which I thought I was going to receive a decent room with a view. Instead I got a dark closet room with a very small window of the inside of the building, was not worth the ridiculous price per night. I would compare my room to a youth hostel, pretty much just a place to lay my head, nothing more, nothing less.
Quiet, clean, reliable, great location
A bit expensive
Friendly,nice rooms, great location,
Music at the bar finished to early
Go to hotel
Great location from this clean and well maintained hotel. Has a high end feel but at reasonable prices.
Sometimes it can be too popular but the hotel copes well and the staff have always been cheerful and courteous.
Great great great wonderful hotel
Bathtub was awesome. They had outlets for US plugs too.
It was just average to us. Nothing impressive.
It was again, fine. Nothing terrible either.
Perfect business or leisure hotel!
Breakfasts were fantastic and location was excellent!
The lighting system requires a sense of humor. It is very easy to mistakingly turn out the lights on someone in a different room. You may want to bring a flashlight
Room were lovely Staff efficient and friendly Lovely hotel
Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
Worst hotel ever
We booked this friend to stay overnight as our friends were having their wedding at The Ballroom in Park Plaza. Thank god the wedding was good, because that was the only good thing about this hotel!!
As we were part of the bridal group we contacted the hotel months, weeks and even the day before check in to request an early check in, that never happened!! As an apology because our hair and make up artist was standing in reception, we were only upgraded for 2 of the 4 rooms. During and after the wedding, we got stuck in the lift (which was already broken but not decommissioned) no apology from the evening staff and no acknowledgement of their errors, rather I am told "I am done talking to you". After our party having spent tens and thousands of pounds, this is the treatment we received. No compensation and no complimentary offers to any of us.
Situation plus we were at an Indian wedding in the hotel
With over 1,000 rooms and comprehensive facilities, the Park Plaza Westminster Bridge London caters to every guest. Business travelers will love the 24-hour business center and Primo Bar for relaxing with live music and a cocktail after a long day's work, while sight-seers will love the helpful concierge service and location minutes away from iconic London attractions like Big Ben. Gourmet Cuisine and New Spa The stylish rooms feature many conveniences, such as international outlets and coffee-making facilities, and the studios and penthouses provide breathtaking views of London. Guests will want to visit the newly-opened Mandara Spa for one of their pampering treatments, and then unwind with a meal at one of the two award-winning restaurants for dinner: Brasserie Joel for French cuisine or Ichi Sushi & Sashami for modern Japanese. Business travelers can take advantage of the complimentary WiFi throughout the hotel, and active travelers can enjoy the 24-hour fitness center with indoor pool, sauna and steam room. Iconic London Location On the south bank of the Thames River, the Park Plaza Westminster Bridge London has a picture-perfect location in the heart of London. The Houses of Parliament and Big Ben are opposite the hotel, and other London sights are within one mile, including Buckingham Palace, Piccadilly Circus, London Eye, and Covent Garden. Exploring London by underground is easy as Waterloo Station is just a five-minute walk away.
Based on 19,038 reviews
Value for money
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