Park Plaza Westminster Bridge London

Reviews

Pros

"Rooms and facilities were great!" (in 41 reviews)

"Good breakfast all friendly staff." (in 235 reviews)

"Bed was really extra comfy." (in 59 reviews)

Cons

"Room was small and no natural light." (in 5 reviews)

Show reviews that mention

+

big ben

london eye

room service

waterloo station

sofa bed

great location

room with a view

natural light

good breakfast

staff were friendly

great hotel

customer service

close to attractions

lovely room

good facilities

Mediocre

Nov 2018

3.7

Not worth your money

The only thing good about this hotel for my situation was the location.

Reception at the front desk were poorely skilled. Absolutely no communication between them and the customer about how the room is/was going to be. I paid for a room which I thought I was going to receive a decent room with a view. Instead I got a dark closet room with a very small window of the inside of the building, was not worth the ridiculous price per night. I would compare my room to a youth hostel, pretty much just a place to lay my head, nothing more, nothing less.
Excellent

Jun 2018

10.0

Quiet, clean, reliable, great location

A bit expensive
Excellent

Aug 2017

10.0

Friendly,nice rooms, great location,

Music at the bar finished to early
Excellent

May 2017

9.7

Go to hotel

Great location from this clean and well maintained hotel. Has a high end feel but at reasonable prices.

Sometimes it can be too popular but the hotel copes well and the staff have always been cheerful and courteous.
Excellent

Mar 2017

10.0

Great great great wonderful hotel

Bathtub was awesome. They had outlets for US plugs too.
Okay

Mar 2017

5.4

Average

It was just average to us. Nothing impressive.

It was again, fine. Nothing terrible either.
Excellent

Aug 2016

10.0

Perfect business or leisure hotel!

Breakfasts were fantastic and location was excellent!
Excellent

Jul 2016

9.4

Great location.

The lighting system requires a sense of humor. It is very easy to mistakingly turn out the lights on someone in a different room. You may want to bring a flashlight
Excellent

Jun 2016

8.8

Enjoyable Stay

Room were lovely Staff efficient and friendly Lovely hotel

Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
Excellent

Sep 2015

10.0

Yes
Mediocre

Aug 2015

3.7

Worst hotel ever

We booked this friend to stay overnight as our friends were having their wedding at The Ballroom in Park Plaza. Thank god the wedding was good, because that was the only good thing about this hotel!!

As we were part of the bridal group we contacted the hotel months, weeks and even the day before check in to request an early check in, that never happened!! As an apology because our hair and make up artist was standing in reception, we were only upgraded for 2 of the 4 rooms. During and after the wedding, we got stuck in the lift (which was already broken but not decommissioned) no apology from the evening staff and no acknowledgement of their errors, rather I am told "I am done talking to you". After our party having spent tens and thousands of pounds, this is the treatment we received. No compensation and no complimentary offers to any of us.
Excellent

Aug 2015

10.0

Situation plus we were at an Indian wedding in the hotel

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