Royal Eagle Hotel

Location Everything else

super small room, even smaller bathroom(like 200x80cm with shower sink and toilet in), lift wasn't working for last 2 days, luckily we met a cleaner who told us we can use staff lift(it was 5th floor with luggage)

Location.... only! Many complains about the rooms. We booked a triple one but it was very dirty and small with 2 floors and stairs for the bathroom and no windows. We asked for change but we had to wait until the other day for new room. We had an awful night and the next morning they keep are luggage until the time of change. The new room was a little better without stairs but the towels was extremely dirty! And when we checked out they told us that they couldn't keep our luggage cause they hadn't room... but 2 days before they had... Awful and unacceptable! So much regretted...

Location - really close to the tube and easy to get around, cheaper than a lot of hotels in the area. The room was really small, and not too clean.

Helpful staff. They tried to help me and didn't forget about me. Comfortable bed. Room in basement, kind of smelly. Bathroom and plumbing not up to standard. Strong mechanical noise coming from the wall, some sort of machinery.

The location is very convenient, especially to take Express train to and from Heathrow. There are shops and Fish and Chips around, so no problem in finding food or buy souvenir. The room is crap, like a servant's room. We booked a triple room, but instead we are given a room on the ground floor which is meant to be for servants at the backyard and merely a 5sq.m. The hotel staff is not helpful at tall, with their arrogan and cool attitude (kind of "I don't care"). The room rate is far too high than it really worth - not to mention value for money. For daily room cleaning, the staff only make the bed, but not even cleaned the cups, nor refill coffe and tea and sugar, nor tidy up the room. And you cannot leave your luggage when you check out ! If you have any other choice, don't choose this crap hotel.