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Friendly staff, one of which upgraded our room (at no extra charge) on account of our little one. Parking was a nightmare near the hotel so we took advantage of the hotel's secure parking (8 euros)
Easy to find, nice quiet room (as requested)
I liked the accessibility to the city and the regular train line. Staff was very helpful No
Staff very helpful and friendly especially given that it was an onvernight stay which helkped us make the most of it. None worth mentioning
Comfatable for a family whilst staying overnight during travel. Not English speaking at all but personally i think this is nice
It was very easy to get to from the train station.
Nothing Noisy, dirty, in disrepair (shower, bed, tv, heating)
Breakfast was fairly good according to french standards, the receptionist was very friendly and helpful. No airco in our bedroom.
Availability of private car parking area Breakfast was somewhat chaotic
Its location was excellent for walking around town.
The lovely, deep bath!
Its location in the city and the parking The bed was too soft and the bathroom was not clean (champignons)
quiet rooms although in the heart of the city next to busy taffic roads, clean rooms, air conditioning in all rooms No variation at all in breakfast during 7 days stay / issues about car parking (moving of cars to allow other visitors to leave earlier, ...)
We reserved a non smoking room but were given a smoking one. We were moved to a non smoking room, but were downgraded so the room was not as nice. You could barely shut the bathroom door as it banged into the toilet. The air conditioning did not work so we could not sleep due to the heat. This is a shame as the hotel itself is really nice
in the middle of the city no
nice hotel room, very clean, well decorated, very modern.Hotel cituated in the center of the city, well located, Parking available, but not suitable (procedure, available spaces, to narrow...) Breakfast room too small, no privacy since other people were placed at your table. Poor parking facility.
very secure car park and excellent breakfast reception etc good the floors due to the age of the hotel were up and down and not ideal for my wife with a walking disability there was no baggage trolley for moving luggage to the room
Secure parking, although a bit expensive Bathroom was spacious but not exactly clean
hemquality of the breakfast and the friendly service at reception The cost of having to park a car on top of the accomodation costs
Secure parking. Good restaurant, well frequented.
The location. The air conditioning system was completely insufficient and even setting the system at 15 degrees we were unable to cool the room down. This was very disappointing considering how much we paid to stay at the hotel
It is very difficult to write 15 wards about things I liked about this hotel. I think it is possible, that is the worst value for money hotel that I have stayed in. Where do I start? Steep steps up to reception - very friendly. Room uncomfortably hot, bath-room grubby. Hot food at breakfast, finished at 9.45am, when breakfast finished at 10.30. Toilets for general use, by the reception, were disgusting at10.00am and when I reported it to the receptionest was told they were clean at 8.00am. I also noticed the disabled toilet is down a steep flight of stairs. I did ask to speak to the manager and was told - He was on holiday!!
Staff were very friendly, especially the restaurant waitress. Our room was very warm when we arrived. Outside temp was close to 30C, room not much different. Someone from reception came up to take a look at the air con, said to turn it right down (to 15C). This we did but no joy. Complained next day again, was promised an air con engineer would come up to room. No sign of said person. Another uncomfortable night, and when complained once more, was told that we could have been offered another room if we had complained at time of checking in! Were offered a 10% discount for one night only as compensation.
Secure car park and friendly staff
The reception clerk was particularly helpful and drew us a map of the restaurant we wished to go to.The situation of the hotel near the River Saone was excellent. The area was quiet at night and we felt safe walking back to the hotel at night. Macon is a clean city with beautiful flowers and a "romantic garden" walk near the river.
The receptionist was very welcoming; we liked the decor and the atmosphere and we enjoyed the breakfast. It was easy to find the hotel and the surroundings were very pleasant.
restuarant was closed - it would have been nice to know that in advance
Quality/Price ok. Nice view from the rooms and breakfast area. very helpfull personal, on our departure, they recomand us to visit Cluny, which was a very good choice, to get the fealing of old time France. Thank you.
Lovely hotel in a nice situation. Superb rooms and facilities.
Design of the rooms, location, personal note
We enjoyed a brief, but excellent stay. The owners could not have been more welcoming.
Fantastic, friendly owners/staff
Excellent staff who were very helpful. Good location on the river and close to the city centre. Rooms well decorated, cleand and with a spacious bathroom.
it was noisy in the night, the food was a bit dry and cold
A convenient hotel, (stopover on journey to Provence). We like Novotel for it's consistent quality & comfort etc. The cuisine! Nothing changes really! Poor choice, expensive & could be better.
Room, service and breakfast excellent, as always. I have been wondering for years now why the food in all the Novotel restaurants (called Coté Jardin) is so bad and overpriced. Could the Novotel management please decide to turn all the Cotés Jardin into nice brasseries with good food at an affordable price? The faithful Novotel customers would thank you from the bottom of their hearts!
this was an average hotel but the location was good for us as it was right off the highway. the service at the restaurant was very slow and the food was not very good. The beds were not very comfortable.
Very professional staff. Excellent restaurant
coffee making facitilties; gated parking very poor and overpriced breakfast
Ease of access from Motorway. Poor quality of food, i.e. overcooked and cold. General service in restaurant I would consider poor.
Well-equipped, helpful staff, easy to find, convenient. Room in good order. Nice breakfast. Why do you require a minimum number of words?
Very convenient for the trip to Italy. Just of the motorway but no road noise at all. The last time I stayed at this hotel was some 12 - 15 years ago. It still looks and feels the same as it did then with little or no updates. On my return to the uk we stayed at Reims Novotel. A much nicer and more modern hotel and room. Again I had stayed there before , however this hotel has moved with the times and has adjusted to the modern needs.
Booked garden room thinking it sounded attractive, wrong! it was certainly a room off the garden but was dull, poorly fitted out and in fact quite depressing. The bathroom was clean but I didn't want to spend any time in there , the fittings were old and tired. In fact that sums up the whole place. We parked on the street as Monsieur seemed reluctant to show us the garage. Did not enjoy the walk into town after dark! There was an unpleasant smell in the public areas. Breakfast was definitely not worth the money.
The manager was very nice and helpful, especially as I was from England The telephone in my room did not work. It was not 7 minutes from Macon station as stated, more like 27.
No air conditioning!!
The hotel was in very poor state of repair in fact I would say that there has been very little investment in the last 10 years. The shower didn't work well and the grouting around the shower tray was black with mould.
Cheerful fabric; window provided good air circulation, easy access to city centre; secure parking; quiet; helpful manager
Functional and adequate with a most pleasent owner and a good breakfast.
Great stopover hotel, secure parking, bright modern and clean rooms. Unfortunately it was raining so didnt use pool but it looked nice. Good breakfast.No tea/coffee making facilities in room but they have a machine by reception for complimentary hot drinks.
located downtown.nice features rooms. small bath
The people in the hotel were very friendly, the hotel looks modern in an old building. The breakfast was complete and good.
newly renovated rooms, free internet, complementary coffee facilities.
The hotel is at walking distance from all major tourist attractions in Avignon. Although it is situated on a very busy road, the room is well insulated: with the windows closed you don't hear the road. The rooms are roomy and clean. The parking under the hotel grants immediate access to the hotel and is guarded. The service is extremely slow. One person had to manage the reception desk and the bar next to it. We were lucky to have paid nearly half of the regular price. That price offers good value for money. The regular price (€ 250 per room and per night) is too high. For me this was more a three star than a four star hotel.
The hotel is directly across from the train station, my priority. In addition, it is a great hotel. The room was large and comfortable, with a small reading room. The bathroom was large. The staff allowed us to lock our luggage there after checkout. The city of Macon does not have much to offer tourists, but it was easy to get to Cluny Abbey, my main interest there. The so-called internet access was not as expected. There are so many folters on the computer that I could not even check my e-mail. It is set up with a search engine for children only.
A solid chain hotel - the pool was nice if a touch cold! We had a very small room - flat on the bed or standing were the only options!
Good and clean hotel. Good breakfast. Near to the center.
Good location, quiet hotel, good breakfast; excellent for a stop towards the côte d'azur. Small room and tiny bathroom
Nicely situated in the city centre, easy to find with (restricted) parking availability. Room was efficiently double glazed keeping out all external noise and with efficient, quiet, aircon. Staff most helpful, english speaking, also a good, continental, breakfast available. Will certainly book again should the opportunity arise. It may seem petty but it was impossible to close the curtains in the room, completely. This affected not only privacy but also street light entering the room.
The rooms are big, well furnished and clean, with a small kitchen so you can cook your own meals. Internet worked very well indeed. Unfortunately the house next door was being renovated so that meant huge noise and drilling from 8 o'clock on. Also there is no stuff around apart from during the day. If something goes wrong you cannot contact anyone. Due to my unforseen early departure I had a probem negotiating the right price for the stay.
Very well equipped appartment - enough space - young families have access to all necessary facilities. Airconditioning is missing in summer time.
only 1 night it was pleasant and relaxing the picture on line when booking the family room showed what i thought was 2 bedrooms and thats why i booked that room. When we arrive and went to the room it had 2 double beds in the same room, it was rather uncomfortable sleeping in the same room as parents. I asked the hotel about this and they said we could have another room but it would cost 50 euro more. I declined this.
The ease of the rooms, for a young family - the travel cot fitted in the room and left us with plenty of space. The kitchenette area is perfect for warming up / cooking simple dinner - perfect stop over for us, thank you
That it was easy to find, with parking and a nice clean spacious room with good ensuite. Lack of air conditioning - very hot at night!!!
Clean, spacious, kitchenette, good for extended stay, attractive price, not far to train station, quiet.
We rented a big family room and used it for 2 people. The nice thing about an appartment is the kitchentte with fridge, so you can eat meals when you please. The room was really big and had 2 double beds. The finsihing of the room could have been slightlty better. The second bed should have been separated by a curtain (rideaux) to increase privacy. The bath room could have been a bit bigger to make it comfy. It was impossible to bend down and wash the feet in the tiny shower. The windows did not have airing positions (common problem in Europe).
The big room. Payment for number took 2 times. Now I try to receive back the money
We found the apartment to be very clean with very comfortable beds. This was an ideal place for an overnight stay and we would definitely stay again.
Comfortable, well equipped, clean, well managed Difficult to find from instructions provided
One of the easier Campaniles to find. Just off the motorway junction.
Close to large city and motorway Staff was reading newspapers in the kitchen instead of attending the reception on Sunday morning.
The hotel was obviously in the process of upgrading the bedrooms but still maintained a high standard of service.
ease of booking in friendly staff
We arrived for dinner at the same time as a coach load of visitors but we were still attended to quickly and efficiently.
quietness, proximity to the motorway
Staff were super and very helpful.
Friendly helpful staff, restaurant convenient and good Room was smokey
Leaving the next morning It was dire
All rooms smell of smoke. No ventelation.. Poor especially for non smokers
Easy access to motorway. Clean room and a comfortable bed. Good hotel at a very reasonable price for an overnight stop. Distance to Macon. No dinner at hotel and no restaurants at short walking distance in the vicinity. Bathroom rather small.
Lovely room. Nice area for the kids to play outside. Good value for money. Very clean. W/C Facilities were a little small- but beggars can't be choosers.
Excellent welcome by hotelier, very friendly and accommodating. Bathroom was tiny, shower 'door' didn't fit so bathroom floor became saturated.
The breakfast was poor
room to sit at desk, slightly larger than Premiere Classe No secure parking. A bit more expensive than relevant competition.
Location Ventilation - Not good
Good location for a stop-over on a trip to southern France. Close to highway. Traffic noise
The staff were very helpful and the room was clean and tidy. The hotel's out of the way and it's a 2k hike to the nearest decent restaurant, however, it's worth the effort.
price and good parking and good food shower facilites
Not far away from the route du soleil and close to the center of Macon Nothing
location needs updating
Room of generally good standard and very clean.
Staff were friendly and the restaurant provided a satisfactory choice of food and the service was good. Bed linen and towels were clean and the bed was comfortable. The hotel was well signed posted from the periphery of the town and had plenty of parking space. The best description of this hotel is that it has seen better days and is currently down at heel. In general. Decor was old fashioned and rather grubby and gave the appearance of being uncared for. Curtains had hooks missing, The windows of the external lift were dirty. In the bedroom I had to hook up the end curtain hooks in order to close the curtains properly.There was no plug in the handbasin and, although the bath had a shower attachment and a shower curtain, there was no wall attachment to put the shower into. The carpets were shabby and rather grubby looking as was the hotel in general.
It was very good for the people requiring a night stop over. A cattle with tea arrangements will help the guests to freshen up after the traveeling. None
Basic hotel, what I would expect for the price. Clean, reasonable food. Awkward access from road, not very clearly signed
The staff were excellent, the pool was clean and the buffet was great value for money - certainly enough to satisfy four teenage boys with large appetites!! The hotel isn't sutuated in the best of areas and the nearby roads can be a bit noisy but we've stayed there three times now and have always been pleased with the hotel and it's facilities. It's clean and basic and we use it as a stop-gap on our way to the South because we know it will always be reliable for us.
The swimming pool is a real asset to the hotel. The room was very, very small and there were no facilities after 5pm on Sunday night.
I liked the ease and efficiency at check in and out
The staff were very friendly and made you feel welcome
The beds were very comfortable. The hotel was easy to locate and not far from the Parc des Exhibition where our dog show was being held.
Efficient, clean, good location - very good for a stop over on the way to the French ski resorts.
Proximity to autoroute. Restaurant. 1 hour wait before receiving any food at all. Chef's salad consisted of lettuce and huge pile of red and white cabbage with dressing. Husband is vegetarian and had ordered a warm goats cheese salad which never arrived despite repeated assurances from the only waitress/barmaid/receptionist. Chef walked out at 9.30pm, obviously the warm goats cheese was too much for him. My main course was very poor and meal was spoilt anyway by delays. HOWEVER we were not charged at all for the meal by the waitress/barmaid/receptionist who seemed to be the only person working there apart from cleaners!
I liked the way the hotel was set up with rooms spread around a park like setting, and easy parking no
All the basics for an overnight top. Clean, hot shower, good nights sleep!
basic overnight hotel. excellent value for money the bar and restaurant close at 9.00 pm. a drink upon arrival would have been nice. 2 french families staying at the hotel stood outside talking very loud until gone 1 am and were back out there at 6.30 am. i was not very happy about being kept awake
Very Tidy Nothing
The service and the Resturant
efficiency, free internet, easy to find would have preferred toast and fruit for breakfast
Close to motorway as using for break in long journey Requested 2 rooms, but were allocated in diferent parts of the hotel, would be better to have rooms together. No covers on pillows
We liked the cleanliness of the room, and the bed was comfortable. The location was not good as it was only accessible by taxi, and there were no supermarkets within walking distance.
We were disappointed with this hotel when compared to the FastHotel at Reims-Tassey. We would recommend the FastHotel at Reims-Tassey.
Close to motorway, ideal for people passing through. Don't expect too much. Not very tidy
Value for money basic facility Very small and dated bathroom/shower
At first we were given the key to a room which had not been cleaned since the previous occupant left. The breakfast was minimal.
Good location for stop off to South of France. Good welcome, clean rooms, fit for purpose for one night stay.
Staff were helpful
convenient and good value the fittings like the blackout roller blind and shower holder were broken and the clothes hangers were sticky with grime
ambiance and good menu have stayed before on journey from spain and hope to do so again
Friendly staff in good location. We enjoyed our meal in the garden with quality wines available by the glass - although we had to try bottles !! The property is hard to find - Sat. Nav. DOES NOT pick up this hotel for some reason ?
the food was good and the breakfast was abundant Staff unprepared (were not able to properly serve dinner) and disorganized (they have begun to clean the room before we checked out). The swimming pool was dirty. The dinner was very expensive.
nice setting, swinning pool, very good menu for lunch/dinner When checking out, hotel personnel started discussing the original price booked
Very clean and comfortable. Great service and food. Quiet and pretty but also convenient for travel. Good value. Beakfast should be optional not included. It was good but we felt we had to eat it and skip lunch which made it a long day before dinner.
Very helpful owner/manager. The hotel had a feel of a dilapilated place - rather gloomy.
The hotel is loceted in beautiful surraundings.Hotel from outside is nice as well. Hotel needs a litle bit of renovation.
Cuisine first rate. No bar.
the food and size of the rooms noisy air conditioning and not adequate
Friendly staff, nice clean hotel in a french Chateaux, very good food. Over all a very nice stop over on our drive through of France. The only negative must be given from the pool, which still wasn't available due to the floods in the area three weeks earlier.