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I loved the free sun loungers provided at the beach and the jacuzzi, sauna and steam room. The elafite a la carte restaurant was very poor. The shower in our room always flooded the bathroom due to bad positioning of the shower head facing the door of the shower. Bar closed very early.
The Wellness is great ... but some towels should be available without asking. The breakfast was very nice. The room was superiour, as ordered. The hotel could use some small renovations in order to get it to a 5 * hotel again (bathroom / stairs / removal of old fashioned carpetry in the hall ways / ...)
we found the service to be very poor and were very disappointed
That it was convenient to get to the old town This hotel might be good by Croatia standards but it's far from luxury and I stayed in the "romantic room". the service is poor and the food is terrible. Not a 4* hotel!
Friendly clean Had no control with air condition
Wanted somewhere to relax and unwind, ideal location for this
The Croatian people. Hotel facilities and internet access are limited. Little use made of all the space top improve holiday facility access at the hotel. Beautiful location. Lack of internet access in the rooms, small gym, limited facilities available onsite like table tennis etc, all were at other hotels, yet this was the 4 star hotel.
We were on honeymoon and it was very relaxing. Staff very friendly and not intrusive. The breakfast ie fry - very greasy! Food in restaurant was also not good, food not cooked properly.
simply exciting to have the lift for the beach, sauna and pool in the same hotel! a la carte restaurant had to few choises
The staff were helpful and friendly and quite accommodating - that makes a big difference. The room was large which was really nice. The location was beautiful and the outdoor cafe with the view was great. The lifts are weird and slow. The dinner menu was ok but i think it could be better. A childrens play area would be nice. The cleaners should clean the balconies.
Wonderful setting with large well-designed rooms. Excellent facilities in hotel with breath-taking views. Would recommend Bed & Breakfast. Evening meal was very overpriced and staff cleared up around us before 9pm. So eat in town - buses leave from outside hotel and go direct.
The seaview and proximity to the sea, the tranquility. Knowing was our honeymoon they gave us a champagne as a present and also a room with Sea view you couldn't use the restaurant's terrace beside the sea.
Breakfast in the morning was brilliant, a great selection and excellent quality food. Staff were extremely helpful and friendly.
Lovely location - good sized room. Nice breakfast. The reception staff were rather slow and disorganised. To check out I had to see three different people and they forgot to return my credit card.
i thought the food was very good, better in fact than a four star hotel i stayed in at split. the service also very good and the rooms comfortable.
Very clean, nice friendly staff, quiet area which was great to relax in. Easy to get into the old city.
Breakfast is very nice in the hotel, the staff are very friendly and helpful. The hotel was quite far from the old city and there was not alot to do near the hotel. There is a bus service that goes from outside the hotel very regularly and only costs around €1.50 but the buses stop going at around 11 at night and taxi drivers almost double their prices at these times because they are the only transport after 11.
location was not bad. Very close to the bus stop, takes about 15 minutes to get to Old Town. very good breakfast. Rooms were very dated, was like going back to the 70's.Had very heavy rain on the first night and the room got very flooded which was not very pleasant
balcony with sea view, reception staff breakfast service understaffed, pool too cold
Quiet location with convenient bus service to centre Poor choice at breakfast for vegetarians!
Excellent location, great food, a very good hotel that I would have no problems recommending. Checkout time of 10 am was too early. Breakfast ended at 10am checkout should be 11 am
dining in the hotel vas expensive
Excellent breakfast, peaceful and quiet with nice view. Never smiling staff especially at breakfast. I suggest training.Very big hotel with limited signs/directions both in elevators, corridors, down in spa and in swimming pool area. Finally far to walk to the city during night time. There is a bus which should be mentioned on the website.
Very nice and modern hotel with a lot of facilities. Friendly English speaking staff, great room with sea view. One of the two restaurants is excellent with a great menu but the price is also higher. Spa facilities. The restaurant is a mess. Pimped shool cafeteria with horrible food. There is a "fine dinning restaurant" thought, that's a lot better but the prices are also higher. The pool is a little bit small and for the beach you need to go to the other hotel from the same chain for laying on a small, crowded and rocky beach.
lovely modern clean hotel in good location bus service just outside hotel lovely pool and spa after price we paid could not get courtesy room to change in told to shower by pool
Check-out time is 10 AM, too early for relaxed travel and reception only repeats unkind cliche answer to one hour checkout extension inquiry that they are expecting next guests.
We thought the hotel was fabulous, in an amazing area, spectacular views, with brilliant facilities. The rooms are not huge but contained everything required. Wireless access throughout the hotel and full tv listing with pay per movie service was one extra requirement not available. The good was delicious and staff were very good. Overall a top, top class hotel!
New hotel, very nice and spacious room and bathroom. Room is airconditioned (always the same temparature). Very friendly and helpful staff at reception. Interesting steam sauna with light effects. Great food choice for breakfast. Too expensive. Beware of mosquitoes in the evening on the road from the beach to the hotel. (Some special mosquitoes that do not buzz while flying and you don't feel their bite.)
Nice and modern facilities - pools, bars, restaurants. Friendly and service-minded staff. Maybe a bit expensive, but worth the spend.
Accomodating Staff... Very friendly and helpful I thought it was expensive considering the time of year...
New hotel, friendly stuff, rich breakfast and dinner buffet, good location (4 min walk to the bus station) A liitle to far to the beach, small balcony, very 'bussines atmosphere', not very good for beach relax vacation
Fantastic hotel and service, great place to visit. Could have more evening entertainment, but not really a problem.
Staff attitude and when checked online and arrived no rooms was available eventhough I Have been charge on may credit card
It was a very convenient position for exploring the city but could do with better lounge facilities - quite expensive and certainly not 5 star quality
The staff was friendly and the location was good (short walk to old town). Our stay was not enjoyable. The hotel caters to over 65's, our room was on the ground floor and had a view of a hedge, the shower was not good, and the price was insane.
Old 19th century style hotel with modern conveniences just outside walls of Old City
food, staff and all was excellent wish wifi was free
Its location at the entrance to the old city and close to beaches. We were promised rooms with a view of the sea or the garden, but were given rooms at the back of the hotel with a view of an interior cement courtyard.
Staff was great and very accommodating. Restaurant menu choices were likited
The hotel itself is great, centrally located etc but what makes this place special is its people. Everyone I interacted with went above and beyond to make my stay a pleasant one. They genuinely wanted to make sure I was happy! I don't have anything bad to say about this place
We were upgraded and we arrived very early into Dubrovnik and the staff allowed us into the room early which was wonderful as it was a very wet and cold day. This has made a great impression on us.
the staff the rug
Location Breakfast standard, but not excellent for a Hilton
beautiful city, luxury accommodation and excellent breakfast
Location and breakfast was pretty good Bartender in the hotel beach front bar/cafe
Thoroughly enjoyed the spa and pool area, so much was available for free use for guests.
The contemporary design of the newly renovated rooms was beautiful as was the lobby and other common areas. The view of the ocean from our room was fantastic. Good selection at breakfast. Staff was very friendly. The only thing we saw that was negative were the stains on the hallway carpets.
Nice view I think the decor is very 'souless'. The carpet in the hotel corridors is very light in colour and is already extremely dirty even though the hotel has only been open a few months.
The beautiful outlook! Our shower leaked terribly out into the bathroom and toilet.
Handy location to City, helpful staff at reception and cosy room.View was very nice from the hotel. Breakfast selection was excellant. Lobby bar service staff did not pay attention to our arrival or needs at the table - only after 5-10 minutes eye contact did somebody react and approach. They were too busy disscussing with other staff members. This applied to breakfast and snack in the evening. Also Spa had no key to ladies lockers and no towels. At Guest relations we asked for a large mall and were guided to Doc which did not meet our expectations (few shops on one floor).
Pool area was very nice. Staff was excellent, especially at pool restaurant Prices were very high for food and laundry
close the sea and ıt ıs turkey of brand ıt can be more details
Staff excellent, buffet breakfast-excellent choice Hotel too contemporary,concrete & looked like a prison in parts1!, Lack of sunbeds, small pool, didn't feel like a 5* hotel (have been in plenty), a good 20 minute hike to dubrovnik, bathroom had glass walls apart from loo, so having a shower in view not ideal, weedy flower bed on balcony & intermittant buzzing sound ?generator-continuously, ongoing works in hotel & damp patches, pool toilets
good breakfast, big rooms, nice location on sea staff were unfriendly and unhelpful, rooms not cleaned well enough and shower see through from bedroom
The service and the local peuple sers very good and alsoat thé Buffet was exçellent. The périod of Time end of october was not so busy, but il is not your false.
Being next to Adriatic Sea and facing the old town of Dubrovnik and walking distance to the old town, the spa facilities in the hotel and the wonderful terrace where you can eat or drink and helpful staff makes Excelsior Hotel a perfect place to stay. Nothig at all.
The location of this fabulour hotel was perfect. We had a spectacular view of the city walls and the ocean. The balcony was screened for privacy. The terrace also had great views. The breakfast buffet was excellent. All the staff were helpful. The spa treatment - wonderful.
situation , sight, beach, parking service is not always what can be expected of a five star hotel
the pool and spa facilities as well as the location; from my room I have an excellent view from Dubrovnik medieval city I would not recommend the restaurant for dining. The food quality is not proportional to the price
Location & view. Food & service was also very good. Some of the rooms at the back are very small & look out onto a wall. We changed room after one night and the second one was much better. I would have liked tea & coffee making facilities in the room.
I think the location is the best for visiting Dubrovnik.The indoor pool is large and has lots of lounge chairs to relax. the area also has two Jacuzzis, a dry sauna, a steam room and a wellness spa, all good. I think the hotel management could improve on signage. In particular the sushi restaurant is not easy to find.
Hotel location. Nice view.
A very good traditinal hotel,very good location. The size of the room too small for a 5 stars hotel The massages at the spa were un professinal. The Taverna restaurant was mediocar
free bundance of hotel towels by sunbathing area breakfast had great selection hotel very clean and spotless staff on reception very helpful. standard room was a bit small for price, although you have to accept it's little fault compared to hotel location.
Relaxed friendly atmosphere.
friendly staff, comfortable rooms, good food
We stayed in this hotel for one night and was overrun by many many bus groups. When it came to dinner and breakfast, it was a buffet which was magnificent but was like a stampede to get near any of the food and the guests were really rude. This is not the hotels fault but this hotel does not seem suitable for a young couple.
the pool and activities lack of information on excursions etc in english and when asked staff to provide such info, we were told no
The all-inclusive option made the holiday very enjoyable The tiles around the lovely pool are very slippery when wet.
Easy access with bus to old town, friendly staff, nice pool, free bikes, a lot of activities, nice green area, Restaurant not to good organized, always empty with food, you have to wait, open kitchen = a lot of smell, little variation of food. Poorly designed building for baby carrier or wheel chair. Cleaning lady forgot to empty garbage, ran out of toilet paper.
The hotel and entertainment were great the staff were very helpful and the food was healthy and well presented, we had a great family holiday. We almost changed the hotel after reading some reviews and we were so glad we went to the hotel. Its in walking distance of bars and eating places of sea walks and east access to dubrovnic. no
close to sea receptionists
Good and nice location, good food old furniture in the room
We liked all the recreation facilities, the pool and the easy way to get to the beach. Food was good if you take into account the huge number of guests. Always fresh fruit with the meals. Sometimes the staff was very busy and would not take the time to give advice. A vacuum cleaner under the bed would be very advisable!!! Recreation should be suited for public. Think of the grandpa's en ma's in September.
The entertainment team were very good and the facilities for kids are awesome. Rooms are on the small side and we had no balcony.
Polite, caring and friendly staff. Excellent location and views. Comfort and cleanliness We would have valued access to an clothes iron to simply tidyup a few items of clothing
The view from the hotel was amazing, the hotel is in need of a update. Very close to old city Dubrovnik
Great location. Stunning sea view room.Top hotel.
The hotel was easy to find and was nicely located. Easy walking distance to "old city".
Great location overlooking Old City. Excellent facilities right on the edge of the Adriatic. Hotel needs additional internet facilities for a hotel of its size and prestige. Transport to hotel was difficult especially on arrival into city from airport.
Pool side and main lobby as well as convenient parking. Also front desk staff were warm and accomodating. There were several things that did not function properly, the safe needed to be opened 3 times with master key and also and also the hair dryer hose was broken. Also for a 5 star the services by staff were not up to expectation, ie buffet breakfast was not top quality as well as cappucinos,espresso or machiato were extra charges. Also room was quite small.
We really enjoyed our experience here. We loved the pool area located right on the sea with a beautiful view of old town. It was nice to be able to take a dip in the pool or jump in the sea as the weather heats up. The rooms were well decorated and the beds were very comfortable. The hotel is less than a ten minute walk to old town. Breakfast was great, it even include mimosas!
Excellent hotel , great location, beautiful and luxury, i love the outside swimingpool and the view. i made reservations for a doble room, but they never told me anything about been located in a front building and not he main building, i was told about that after i check in, it was ok but across the street not the main hotel building
The staff was excellent, and it is in a great location a short walking ditance from the old City of Dubrovnik. The jacuzi shut down at 8:00 p.m., making it impossible to use for an after-dinner soak. The outdoor swimming pool and the beach were posted as being off limits.
The scenery from the hotel was terrific. There were computers free to use in the business center, WiFi was available, also free, but only in the hotel lobby and business center areas. I received a room in a building across the street from the hotel- no elevator to reach the room. The last day I was there it rained heavily, and running across the street to get back to the hotel, across a heavily traveled street was not what I had expected from a "luxury" hotel. How this place gets a rating of 5 stars is a mystery. If the hotel is, in fact, 5 stars, how can the building across the street also be 5 stars? I would not have reserved this hotel for the room across the street, and this was not revealed to me in advance. I feel ripped-off.
This hotel is friendly and very comfortable and we had a reat stay. Not as expensive as you might think a 5 star hotel could be
Reception and welcome on arrival exemplary-friendliness of staffa feature-positionseparate from town itself but with very easy access though extremely comfortable,a little dated though that not a bad point.,only compared to the most up to date hotels
location..location...location The fact that it was my birthday and I was given a cake and a gift. A la carte breakfast included..Beautiful little Hotel not one complaint
The hotel was centrally located in the walled city with access to easy parking. Spacious room with included breakfast. The Staff were amazing, friendly and filled with information and recommendations. Super friendly and in a beautiful city. We liked every thing!
Everything was really amazing and beautiful
The whole experience.
Beautiful old building, excellent location, friendly and helpful staff. No.
Access to nearby tourist attractions were excellent. Hotel staff (receptionists, restaurant staff, cleaning staff, et al) were very friendly. Good quality breakfast was provided at a restaurant facing a square....good ambiance. Suggestions by hotel receptionists on 1) opening times of tourist attractions and 2) restaurant recoccomendation, 3) airport transportation were not accurate. They were all very enthusiastic and friendly, though.
It is elegant but also very friendly and comfortable. The situation in the old town is full of character and the staff could not have been more helpful. I was on a winter break with my husband and I would recommend it highly. We did have to walk (5 mins) from the old town gate as cars cannot drive up to the hotel, but this added to the charm. No
Fantastic location in the Old City. Great breakfast. Friendly and helpful stff. Hard to find and only accessible on foot. Older folk with baggage would find thid hard to do. We arrived about 11 p.m. and had to walk through the Old City with our bags. Someone finally directed us and we did get there.
The location. The discretion of the staff. The breakfast. The decor The smell from the sewage
The breakfasts were very good. The value for money was poor in that for a five star hotel there were no facilities, eg lounge, gym, pool, etc. We enjoyed our stay very much but did not think that the price or the five star status were merited.
Very welcoming I arrived late at night and would have had difficulty finding the hotel if I had not been met by the hotel's porter. It is worth noting that there is no car park within 200 metres of the hotel, so it is preferable to be fit and agile, as Dubrovnik Old Town is full of steps and cobble stones.
Like everything, simply excellent in all aspects. Will definitely be back if I am in Dubrovnik again.
Staff were friendly and welcoming at reception and SPA Every thing was over all very good.
The location was perfect, a nice walk to the old city and the view from the room was beautiful. Staff were very helpful.
Spa pool & lift access to beach Bed sheets were slightly too small
Peaceful, friendly, spotless, gorgeous spa and spa services Restaurants are very expensive - but true of all Dubrovnik restaurants
Efficient and helpful management. When our original room was too cold, the manager personally escorted and installed us in the Presidential suite, which was beautiful, and at no additional cost.Staff all equally polite and helpful. Lovely location with superb views.
The location was excellent, with wonderful views out to sea. The staff were very friendly and gave great service. All in all we would recommend this hotel and would'nt hesitate to stay there again.
Our stay was a total disappointment, as the rooms we bought as 'sea view' were in fact only 'partial' - indeed, minimal - sea view. The hotel loses all its meaning without that view and becomes an ordinary luxury hotel. The lack of available rooms and the need to pass through a restaurant to reach our miserable rooms.
a convenient distance from the old town nothing
We liked everyhting about the hotel. Although it is about 4kms out of Dubrovnic, there is hotel shuttle bus which will transport you into town at your request for a minimal fee. The return trip is just as easy. There is a bus and a cab ride is about 70 kina (about $a13). The views are fantastic and we walked down the stairs to the bottom of the hill which brought us into 'real' Dubrivnic. This was GREAT!! The rooms are very comfortable and clean(keep in mind this is not an expensive hotel..if you want luxury and pampering then this is NOT for you) and the staff excellent. They were very friendly and obliging. Nothing was too much trouble!! The breakfasts were great!! A god variety and plenty of everything. The only small thing (and I'm scraping the bottle of the barrel here) is that the bathroom glasses were not changed every day and the wifi internet didn't work well. We highly recommend it and will definitely stay there again!!! The only small thing (and I'm scraping the bottle of the barrel here) is that the bathroom glasses were not changed every day and the wifi internet didn't work well.
Needed to catch an early flight and return a car to the Split airport. So expect plane and road noise. However, short walk to a beautiful, community beach with locals is lovely. Just fine for the last night, especially if it's Saturday and the airport is a jammed.
Everything was cared for perfectly and the staff were very friendly!! Perfect views for our honeymoon!
Lots of parking, incredible view, staff was friendly and curtious and always helpful trying there best to make our stay a great experience. The restaurant prices were expensive, but again the staff was great.
Service -- weekday omelette station girl remembered my order; waiter at bar also remembered our order. Double bed vs single King; the restaurant by pool was not the best-- was not value for money spent.
sea views and spacious public areas. helpful staff. food was poor with poor choice. breakfast hot drinks were never hot. external public areas (pools, bars, other restaurants all closed). 60 min massage only lasted 45 mins but charged for 60 and felt rushed.
Nothing was too much trouble from the very friendly staff at The Dubrovnik Palace Hotel. A lovely atmosphere, which made us thoroughly enjoy our holiday.
Great view from all hotels windows. Too poor breakfast for a 5-star hotel.
Choice of pools, restraunts were very nice,
The location was perfect, 90% of the staff were friendly and helpful, the facilities were great,the Hotel itself was pure luxury and the food was of very good quality, particularly the choice for Breakfast. The quality of the coffee from the machine for Breakfast was very poor - it then broke down for days and there was no nofication to say coffee was being served by the staff.
The accomodation was excellent and the staff very attentive.It was a good hotel for a relaxed family week away. The food(as everywhere else in Croatia) was unimaginative and expensive.Five Star Hotels should not serve frozen food items on their menu, the fish was not fresh and yet the prices were what one would expect in Paris.
The beach and pool set-up the quality of food and the relatively high prices of beverages
It's ideal for relaxation. None
The view from our room was amazing with a huge balcony and the extras included in the 'Romantic' package were well worth it. The room was also very quiet though we did stay off season at the end of October. All of the staff we encountered were also very helpful and polite. The one thing we would have liked to have was pay-per-view movies on the in-room TV as there was only news in English.
they upgraded us to a suite sea view from a three bedded room sea view because the sister hotel (neptune) was having maintenance work done and the guests from the neptune 3* were transferred to the ariston 4* The hotel isn't a 5* as the information states,the facilities were 3*. The food was the same for breakfast every day and mostly cold, as no covers on the food trays. Not a hot buffet breakfast definitely!!!! I have stayed in better 4* hotels
The staff were extremely friendly and very professional, especially at reception, they were superb. The views from the room were incredible there were not enough sunbeds for everyone
The service was excellent. Free breakfast was nice. The location was superb. Only one time the waiters were a bit to busy and I felt ignored. But after I complained about it, it was quickly turned around. I was still very pleased.
The hotel has a strange layout but the room had a beautiful view with a terrace.
Lovley room and view, staff helpful and bus to the Old Town very convenient but not a 5 star as rated the bar area was very basic and impersonal and the evening arrangements for eating were not as comprehensive as given at all. One of the main pools was closed the whole time so it was the sea or childrens pool!
Stayed at Ariston for 2 nights on business trip, was upgraded to a suite on arrival, excellent facilities, great choice for breakfast, only small quibble was the bar closed quite early so could not get a late night cap.
location/standard of the hotel
The location, staff and facilities were all very good. No
Staff were fantastically helpful ; location is beautiful ; rooms were lovely (although we were upgraded to a suite) ; food was excellent. Really couldn't fault the place. We will be back! Bit of a way into town ... but not really an issue.
The hotel is just inside the town, it's a very old building in one of the narrow streets of the town. We had a room with balcony, it was clean and very comfortable. It was just like home in the old city! Thanks for everything.
The position of the apartment we stayed in was excellent inside the old town of Dubrovnik and right near Pile Gate (for local bus to the bus station). On our arrival, the manager collected us from the central bus station, which was very kind. The floor of apartment needed a good clean, a fryinpg pan for the kitchen would be useful, and the is no internetaccess inside the apartment or outside the windows - the only potential access is the city's free WiFi network, that you might be able to pick up in a small outdoor area down the other end of town (We had a usb modem & bought a data sim card from Vip/Vodafone, which worked a little in the apartment). Still, we had a great stay here.
No internet eventhough it is written that there is a wireless connection!
Clean & comfortable. Very welcoming and helpfull staff. None.
The best things about these apartments were their central location in the middle of the old town, the helpfulness and friendliness of the owners and the value for money they offered I found the breakfast somewhat repetitive with very little choice available however there was enough to eat and the hostess was lovely.
The location, value for money and the room was great. Plus the awesome wine bar, D'Vino, a few doors away!!!