Lotte New York Palace

8.9
Excellent

Based on 4,582 reviews
 
455 Madison Avenue, New York, NY 10022, United States
  +1 212 888 7000
Lotte New York Palace - New York, NY, United States
Check-in
Check-out
Compare vs KAYAK |
KAYAK £150
Hotels.com £151
Cancelon £173
KAYAK
per night
Hotels.com
per night
Cancelon
per night

Good to know

Distance to city centre 0.9 mi
Location rating 9.7
Nearest airport New York LaGuardia
Distance to airport 5.5 mi

Rooms

Check-in
Check-out

King rooms

£256+

Photo
Bed type
Provider
Nightly base price
IMAGE
King bed
£1372 per night
IMAGE
King bed
£1372 per night
IMAGE
King bed
£1372 per night
IMAGE
Unknown
£256 per night
IMAGE
Unknown
£258 per night
IMAGE
King bed
£260 per night
IMAGE
King bed
£261 per night
IMAGE
Unknown
£262 per night
IMAGE
King bed
£265 per night
IMAGE
King bed
£273 per night
IMAGE
Unknown
£274 per night
IMAGE
King bed
£320 per night
IMAGE
King bed
£340 per night
IMAGE
King bed
£372 per night
IMAGE
King bed
£960 per night

Executive rooms

£1098+

Photo
Bed type
Provider
Nightly base price
IMAGE
King bed
£1098 per night

Double rooms

£242+

Photo
Bed type
Provider
Nightly base price
IMAGE
Double bed
£242 per night
IMAGE
Unknown
£242 per night
IMAGE
Unknown
£245 per night
IMAGE
Double bed
£257 per night
IMAGE
Unknown
£263 per night
IMAGE
Double bed
£267 per night
IMAGE
Unknown
£268 per night
IMAGE
Double bed
£288 per night
IMAGE
Unknown
£312 per night
IMAGE
Double bed
£342 per night
IMAGE
Unknown
£355 per night
IMAGE
Double bed
£405 per night
IMAGE
Double bed
£434 per night

Queen rooms

£554+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
£554 per night

Superior rooms

£150+

Photo
Bed type
Provider
Nightly base price
IMAGE
Double bed
£150 per night
IMAGE
Double bed
£151 per night
IMAGE
Unknown
£173 per night
IMAGE
King bed
£182 per night
IMAGE
King bed
£185 per night
IMAGE
King bed
£185 per night
IMAGE
King bed
£185 per night
IMAGE
King bed
£185 per night
IMAGE
Double bed
£185 per night
IMAGE
Double bed
£185 per night
IMAGE
Double bed
£185 per night
IMAGE
Double bed
£185 per night
IMAGE
King bed
£194 per night
IMAGE
Unknown
£196 per night
IMAGE
King bed
£199 per night
IMAGE
King bed
£199 per night
IMAGE
King bed
£199 per night
IMAGE
King bed
£199 per night
IMAGE
Double bed
£199 per night
IMAGE
King bed
£203 per night
IMAGE
King bed
£203 per night
IMAGE
Double bed
£203 per night
IMAGE
Double bed
£208 per night
IMAGE
Unknown
£208 per night
IMAGE
Unknown
£208 per night
IMAGE
Unknown
£211 per night
IMAGE
Double bed
£226 per night
IMAGE
Unknown
£230 per night
IMAGE
Double bed
£232 per night
IMAGE
King bed
£233 per night
IMAGE
Unknown
£237 per night
IMAGE
King bed
£241 per night
IMAGE
Unknown
£242 per night
IMAGE
King bed
£243 per night
IMAGE
Unknown
£246 per night
IMAGE
King bed
£247 per night
IMAGE
Unknown
£249 per night
IMAGE
Unknown
£254 per night
IMAGE
Unknown
£256 per night
IMAGE
Unknown
£258 per night
IMAGE
Double bed
£267 per night
IMAGE
Unknown
£268 per night
IMAGE
Unknown
£278 per night
IMAGE
King bed
£285 per night
IMAGE
Unknown
£294 per night
IMAGE
Double bed
£298 per night
IMAGE
Double bed
£301 per night
IMAGE
Double bed
£301 per night
IMAGE
Unknown
£309 per night
IMAGE
Double bed
£338 per night
IMAGE
Double bed
£354 per night
IMAGE
King bed
£457 per night

Premier rooms

£209+

Photo
Bed type
Provider
Nightly base price
IMAGE
King bed
£209 per night
IMAGE
King bed
£217 per night
IMAGE
King bed
£221 per night
IMAGE
King bed
£241 per night
IMAGE
King bed
£242 per night
IMAGE
Double bed
£242 per night
IMAGE
Double bed
£244 per night
IMAGE
Double bed
£283 per night
IMAGE
Double bed
£298 per night
IMAGE
Double bed
£313 per night

Reviews

Traveller rating

404
97
36
8
1

Time of year

Traveller type

Show reviews that mention

+
central park in 9 reviews
christmas decorations in 14 reviews
coffee maker in 85 reviews
coffee making in 87 reviews
coffee shop in 18 reviews
facilities in room in 235 reviews
free wifi in 94 reviews
great hotel in 186 reviews
great location in 326 reviews
great view in 122 reviews
heart of nyc in 8 reviews
new york in 28 reviews
room service in 27 reviews
room was spacious in 245 reviews
spacious rooms in 20 reviews
st patrick in 42 reviews
staff very helpful in 223 reviews
times square in 29 reviews
water in the room in 39 reviews
  • Good
    Jan 2019
    7.1

    Location is great for all the Midtown attractions. Just a block from 5th Ave and the Rockefeller Centre. Hotel was beautifully decorated for the festive season.

    Beds quite small in standard rooms, and extras are expensive.

  • Excellent
    Apr 2019
    10.0

    The bed was comfortable. The service was great

  • Excellent
    Apr 2018
    10.0

    Staff- accommodation

    The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.

  • Excellent
    Nov 2017
    8.5

    It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.

    We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.

  • Excellent
    Nov 2017
    10.0

    Front desk personnel was very professional and nice. She tried to accommodate all our request.

    None

  • Poor
    Oct 2017
    2.0

    I may never use Kayak again. You cost me hundreds of dollars.

    The hotel never had my reservation so whatever I booked through Kayak/getaroom was bogus. The hotel could not meet the rate so I was stuck paying hundreds of dollars more. Your service almost left me with no rooom for my trip. This is totally unacceptable and I deserve compensation for this.

  • Excellent
    Jul 2017
    9.7

    Fantastic Staff

    My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.

    $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.

  • Excellent
    Apr 2017
    9.4

    Great hotel!

    Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot!

    No closet in the hotel room.

  • Excellent
    Mar 2017
    8.2

    Wonderful hotel and location

    Decor, location, cleanliness

    $16.00 for wifi

  • Excellent
    Feb 2017
    8.5

    Great hotel-- 16.00 per day for wifi?!

    Absolutely beautiful hotel in a great location! Loved my stay there!!

    Charging 16.00 per day for wifi is insane

  • Excellent
    Jan 2017
    10.0

    Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again.

    There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).

  • Excellent
    Nov 2016
    10.0

    Large rooms, excellent location

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About

Overview

Lotte New York Palace is a luxury hotel and Manhattan landmark. Located on Madison Avenue, this venue has been featured in numerous movies and television shows, thanks to its elegant design. While the style of architecture and interior exude an old-world sophistication, guests will be treated to modern amenities. In addition to vacations and business meetings, Lotte New York Palace makes for a lovely backdrop for picture-perfect weddings, with its gated courtyard and stunning event spaces. The hotel is made up of 909 guest rooms and suites that can be used for short or extended stays. Guests who love a room with a view should ask for the Cathedral View Rooms, which have a view of St. Patrick’s Cathedral and Rockefeller Center, or the Premier Skyline View Rooms that offer panoramic skyline views. Larger parties can enjoy a Deluxe Two Bedroom Suite with an oversized living room and connecting bedrooms. In addition to nearby restaurants and in-room dining, Lotte New York Palace has different eateries and bars to enjoy within its towers. The Villard Restaurant is lovely for breakfast or weekend brunch, while the Pomme Palais has sweet treats. For cocktails or a nightcap, guests can visit Trouble’s Trust or go to Rarities, which is an invitation-only salon serving wines and fine spirits. The Lotte New York Palace Spa and Fitness Center is considered to be one of the best in the city. Visitors can work out or book a spa treatment to unwind. The spa offers everything from facials and massages to manicures and waxing. In-room services are also available upon request.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8.9 Excellent

Based on 4,582 reviews

9.7

Location

8.2

Service

4.4

WiFi

3.6

Value

Things to know

  • Spacious rooms
  • Wonderful sightseeing
  • Great view

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Parking
Fitness centre
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Business centre
Wi-Fi
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Safe
Lift
Massage
Express check out
Hairdryer
Coffee shop
Babysitting/child care services (surcharge)
Internet (surcharge)
Steam room
Storage available
Wedding services
Terrace/Patio
Sauna

Photos

Lotte New York Palace - New York - Bedroom Provided by ICE Portal All photos (33)
Lotte New York Palace - New York - Banquet hall Banquets (2)
Lotte New York Palace - New York - Bar Bar (1)
Lotte New York Palace - New York - Bathroom Bathroom (1)

Location

Most popular landmarks

  • Rockefeller Center 395 yd
  • Museum of Modern Art 0.3 mi
  • Grand Central Terminal 0.4 mi
  • New York Public Library 0.5 mi
  • Times Square 0.5 mi
  • Bryant Park 0.5 mi

New York travel guide

Learn about New York on KAYAK

Getting around

New York LaGuardia 5.5 mi
Teterboro 7.8 mi
New York - Penn Station 1.1 mi
Secaucus Junction, New Jeresy 5.2 mi

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