Recent reviews
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10.0
When you pull up and you are met by friendly , smiling valet and that IS the tone for your whole stay. So it's an ease at checking in, perfect room , and no hearing your neighbors. Plus close to everything on international drive. A very minor issue with the television but we weren't there to watch TV.
review from KAYAK -
9.7
Location, Bars, Food, Style 20 resort fee a day a bit pricey
review from KAYAK -
9.1
Clean, comfortable and fantastic diner open at 1:45 am Cosr
review from KAYAK -
9.7
The staff was very nice and attentive. The hotel and room were very clean. The property was very nice. $20 per night self parking is a bit much if you ask me. self parking should be included already considering the already somewhat generous price range and if not included well at least a bit cheaper
review from KAYAK -
9.4
I believe her name was angelica at the front desk she was so knowledgable and extremely kind! Made checking in easy and painless. The resort few that was not mentioned in the third party booking. Which the staff advised to book through the hotel next time.
review from KAYAK -
9.7
That hotel is definitely a good choice while staying in Orlando for a few days. Not many restaurants around the hotel.
review from KAYAK -
10.0
The location is near everything you could imagine.
review from KAYAK -
9.4
Staff was very knowledgeable and veryhelpful. Room was dusty on the counter tops and desk. A bit of a surprise. there were other pieces of debri around, but not really bad, just surprising from other trips staying at Hyatts.
review from KAYAK -
10.0
Great accommodations, room was large and clean, staff was very helpful, and several food option at the hotel. Parking was expensive and walk to car was a bit far but was expected.
review from KAYAK -
8.2
- Great front office staff - Excellent concierge - very fast elevators - The coffee in the room was great - TV in mirror was great (yet it did not change channels or volume correctly) - housekeeping evening service was excellent when I called for more water and coffee - comfortable bed - fast operator responses and efficient over the phone - centrally located near OCCC. A lot of walking is needed as the area is massive - Great restaurants near-by - beautiful pools yet the weather was unfortunately too cold to swim - Took a long time to get hot water in the shower during my 4 days stay. - Bathroom cleanliness was not the best I have seen. I always noticed an odor and felt it was not fresh and fully sanitized - The TV in the mirror did not work correctly and seemed to hang up when i try to change the channel or raise the volume - I had mold in the shower grout, yet this was fully cleaned on the 3rd day I was there. - safe battery was weak and barely opened to get my stuff out. Then it did not work afterwards. - TV had an issue and did not work on my 3rd night. I called it in yet I did not get a tech within 50 minutes to fix it and i had to sleep in the afternoon before going out. When I returned late at night the TV was fixed. .
review from KAYAK -
4.5
It is a nice property and we really liked the pool area. When we checked in our first room smelled like old dirty fish. They moved us to another room and the AC unit was leaking into the carpet. This cause the carpet to wet and moldy and also smelled terrible. We ordered room service one night and when they knocked we said "one sec" and when we got the door he left and took the food with him and had to go hunt him down.
review from KAYAK -
6.5
Location, fitness center, quiet for sleeping, concierge lounge staff always excellent Inconsistent service, changes in amenities that weren't disclosed, communication issues between different areas of the hotel, when issues raised, staff didn't do anything
review from KAYAK -
6.0
The hotel room was good with most amenities provided. The swimming pool was large enough for adults and families with kids to enjoy within the same facilities. Despite all the good qualities, this hotel experience was ruined by the nightly resort fee of $20 charged during checkout. As far as I read during the booking process and the Terms and Conditions, this nightly resort fee is not mentioned anywhere, and guests believe that the amount that they pay through online booking sites are the total mandatory fees, with only optional incidentals charged during checkout. This is deceitful to the guests. Either include the resort fee in the upfront charges or state that this charge is mandatory and will be applied during checkout.
review from KAYAK -
6.8
the room was clean and comfortable, quite large the bedding was very nice no problems with the room itself the hotel was clean and functional--we were only there one night so i didn't get a chance to see the pool, but i'm sure it was fine too many"extra" charges--taxes, resort fee etc. Too big and corporate feeling--i felt trapped in there there was a long line to check in the steak house was extremely pricey but cookie cutter...we were two women (model & writer) the sharpest people in the room and they stuck us at a dark, table in the back of the room and offered us the stingest wine pour I've had in years for a $12/glass wine. there was no charm or authenticity, felt totally impersonal staff were okay but acted more like hourly-wage employees (ie: didn't really care or seemed to have no idea what hospitality really means) perhaps it was b/c it's spring break, but the other guests were poorly dressed and lacked manners I would take a charming and well-run inn with less bells and whistles, but a decent chef, bartender and some personal touches over this any day
review from KAYAK -
7.6
Banquet wait staff and quality of food was amazing! My initial room was in the First Tower, in the rear of the hotel facing what appeared to be a drainage ditch. The window was a 2x2, and I felt like a prisoner! Fortunately, the front desk resolved the problem with a room transfer.
review from KAYAK
-
10.0
When you pull up and you are met by friendly , smiling valet and that IS the tone for your whole stay. So it's an ease at checking in, perfect room , and no hearing your neighbors. Plus close to everything on international drive. A very minor issue with the television but we weren't there to watch TV.
review from KAYAK -
9.7
Location, Bars, Food, Style 20 resort fee a day a bit pricey
review from KAYAK -
9.1
Clean, comfortable and fantastic diner open at 1:45 am Cosr
review from KAYAK -
9.7
The staff was very nice and attentive. The hotel and room were very clean. The property was very nice. $20 per night self parking is a bit much if you ask me. self parking should be included already considering the already somewhat generous price range and if not included well at least a bit cheaper
review from KAYAK -
9.4
I believe her name was angelica at the front desk she was so knowledgable and extremely kind! Made checking in easy and painless. The resort few that was not mentioned in the third party booking. Which the staff advised to book through the hotel next time.
review from KAYAK -
9.7
That hotel is definitely a good choice while staying in Orlando for a few days. Not many restaurants around the hotel.
review from KAYAK -
10.0
The location is near everything you could imagine.
review from KAYAK -
9.4
Staff was very knowledgeable and veryhelpful. Room was dusty on the counter tops and desk. A bit of a surprise. there were other pieces of debri around, but not really bad, just surprising from other trips staying at Hyatts.
review from KAYAK -
10.0
Great accommodations, room was large and clean, staff was very helpful, and several food option at the hotel. Parking was expensive and walk to car was a bit far but was expected.
review from KAYAK -
8.2
- Great front office staff - Excellent concierge - very fast elevators - The coffee in the room was great - TV in mirror was great (yet it did not change channels or volume correctly) - housekeeping evening service was excellent when I called for more water and coffee - comfortable bed - fast operator responses and efficient over the phone - centrally located near OCCC. A lot of walking is needed as the area is massive - Great restaurants near-by - beautiful pools yet the weather was unfortunately too cold to swim - Took a long time to get hot water in the shower during my 4 days stay. - Bathroom cleanliness was not the best I have seen. I always noticed an odor and felt it was not fresh and fully sanitized - The TV in the mirror did not work correctly and seemed to hang up when i try to change the channel or raise the volume - I had mold in the shower grout, yet this was fully cleaned on the 3rd day I was there. - safe battery was weak and barely opened to get my stuff out. Then it did not work afterwards. - TV had an issue and did not work on my 3rd night. I called it in yet I did not get a tech within 50 minutes to fix it and i had to sleep in the afternoon before going out. When I returned late at night the TV was fixed. .
review from KAYAK
-
6.8
the room was clean and comfortable, quite large the bedding was very nice no problems with the room itself the hotel was clean and functional--we were only there one night so i didn't get a chance to see the pool, but i'm sure it was fine too many"extra" charges--taxes, resort fee etc. Too big and corporate feeling--i felt trapped in there there was a long line to check in the steak house was extremely pricey but cookie cutter...we were two women (model & writer) the sharpest people in the room and they stuck us at a dark, table in the back of the room and offered us the stingest wine pour I've had in years for a $12/glass wine. there was no charm or authenticity, felt totally impersonal staff were okay but acted more like hourly-wage employees (ie: didn't really care or seemed to have no idea what hospitality really means) perhaps it was b/c it's spring break, but the other guests were poorly dressed and lacked manners I would take a charming and well-run inn with less bells and whistles, but a decent chef, bartender and some personal touches over this any day
review from KAYAK -
7.6
Banquet wait staff and quality of food was amazing! My initial room was in the First Tower, in the rear of the hotel facing what appeared to be a drainage ditch. The window was a 2x2, and I felt like a prisoner! Fortunately, the front desk resolved the problem with a room transfer.
review from KAYAK
-
4.5
It is a nice property and we really liked the pool area. When we checked in our first room smelled like old dirty fish. They moved us to another room and the AC unit was leaking into the carpet. This cause the carpet to wet and moldy and also smelled terrible. We ordered room service one night and when they knocked we said "one sec" and when we got the door he left and took the food with him and had to go hunt him down.
review from KAYAK -
6.5
Location, fitness center, quiet for sleeping, concierge lounge staff always excellent Inconsistent service, changes in amenities that weren't disclosed, communication issues between different areas of the hotel, when issues raised, staff didn't do anything
review from KAYAK -
6.0
The hotel room was good with most amenities provided. The swimming pool was large enough for adults and families with kids to enjoy within the same facilities. Despite all the good qualities, this hotel experience was ruined by the nightly resort fee of $20 charged during checkout. As far as I read during the booking process and the Terms and Conditions, this nightly resort fee is not mentioned anywhere, and guests believe that the amount that they pay through online booking sites are the total mandatory fees, with only optional incidentals charged during checkout. This is deceitful to the guests. Either include the resort fee in the upfront charges or state that this charge is mandatory and will be applied during checkout.
review from KAYAK
