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(Return)
Airports
Origin
Inverness
£216
only
£216
Belfast
£288
only
£288
Manchester
£263
only
£263
London
£266
only
£266
Glasgow
£275
only
£275
Birmingham
£281
only
£281
Destination
Sanford
£263
only
£263
Orlando
£216
only
£216
Mon, 20 Nov
INV
MCO
15h 07m
Thu, 30 Nov
MCO
INV
41h 25m
£216
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 26 Feb
INV
MCO
15h 32m
Wed, 14 Mar
MCO
INV
22h 00m
£236
Trip: 16 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 1285 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
LAX
AMS
Excellent 9.0

Jet airways flight till mumbai

Poor legspace in Klm flight till Amsterdam

AMS
BOD
Mediocre 2.0

Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!

YYZ
AMS
Mediocre 2.0

Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!

CDG
AMS
Mediocre 2.0

No chargers or tv on planes

At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!

AUH
AMS
Mediocre 2.0

Nothing

Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke

Fri, 6 Oct
MAN
SFB
8h 55m
Fri, 13 Oct
SFB
MAN
7h 55m
£263
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 52 reviews
Boarding
8.3
Comfort
7.8
Crew
8.4
Entertainment
6.5
Food
7.4
TFS
MAN
Excellent 8.0

Took off on time and landed early

LTN
NAP
OK 4.6

Easy boarding with no wait time, very straightforward transfers to hotels on arrival with Thomson organised coaches.

Very small and confined seats led to an uncomfortable flight. Cabin crew were not attentive.

LGW
AGP
Mediocre 3.3

The aircraft (787)

The booking & checking system was terrible: online check-in didn't work, adding a bag didnt work. When calling the helpline an unhelpful agent explained that 3 days before the flight I could neither check in online nor add a bag! I've never heard or seen this with any other airline. I was told I would have to pay excess at the airport, around 10GBP per kilo! When I asked to speak to someone else I was told there was noone I could speak to! So, one of the largest travel companies in the world has noone to speak to when you have a problem... think about that for a moment. I felt like I was in a Kafkaesque novel. Crazily, when I phoned back in desperation later that day, it was suddenly no problem to add a bag. At the airport it was a similar fiasco: Thomson insists on a ridiculous 5kg for the on-board luggage. Most board cases already weigh 2-3 kilos before you've put anything in them! Not just this, the case was weighed at check-in. Again, I haven't experienced this in years. So the not very competent check-in agent had me juggling weight between two cases, just to comply with the rules, rules which seem exlusive to Thomson. This was the worst pre-flight experience I have ever had, and I have flown more than 25 times a year on average for the last 20 years. Thomson needs to revise its website, procedures & customer service urgently.

PUJ
BHX
Good 7.6

Perhaps because I'd previously flown Premium Cabin on the Dreamliner but I found the seating uncomfortable. I've flown long haul economy with both Etihad and Singapore and was expecting the Dreamliner to be up there with these airlines. Sadly not. In all other respects the flight was fine. Boarding, food etc all good.

Seating uncomfortable

FNC
LGW
Good 7.6

A lot of leg room. On time departure, on time arrival.

Food on board a bit pricey.

Mon, 27 Nov
GLA
MCO
34h 02m
Mon, 11 Dec
MCO
GLA
20h 30m
£275
Trip: 15 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1636 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
ORY
JFK
Excellent 8.6

1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time

1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin

ATL
MIA
Excellent 8.3

You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights

CDG
TLS
OK 4.3

Arrived on time

Cattle car accommodations

BOD
ORY
Excellent 8.6

1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time

1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off

CDG
MAD
Good 7.3

Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority

2 hours delayed...

Tue, 23 Jan
LGW
MCO
9h 30m
Tue, 6 Feb
MCO
LGW
8h 00m
£277
Trip: 15 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 19 reviews
Boarding
7.3
Comfort
7.3
Crew
7.7
Entertainment
7.2
Food
6.5
LGW
MCO
Good 6.6

Nice plane. Dreamliner... newer. Nice crew.

Added cost to everything. The seat were a bit snug. The boarding and deplaning took some time. We left later but arrived on time. Although taxied quite a while

LGW
MCO
OK 4.6

The lighting was nice and the personal entertainment on each passenger's seat were nice for a long flight.

The airline list our car seat, so we had no way of taking our child on the two hour drive home from the airport. Orlando Airport offered absolutely no options.

BCN
OAK
OK 5.0

Movie options were good.

Much less space than other airlines. You have to pay for everything extra so it likely doesn't end up cheaper overall if you need to check a bag and buy food. Even on an 11+ hour flight they only give you water. Also sat for 3 hours before taking off due to mechanical problems and still only gave us water.

LGW
MCO
Excellent 10.0

Tv in seats, auto tinting windows, seats decent size, plenty of snacks and food.

Paid 8$ for a snack box and not one thing was recognizable to an American. Some pretty gross candies.

LGW
MCO
Excellent 10.0

Dreamliner was new, clean and very comfortable, plenty of leg room. The meal was excellent including choice of wine. Would definitely fly with Norwegian again.

The process was not clear as to whether or not we had preordered dinner. Worst part of the trip was waiting for our luggage at Orlando, it took 90 minutes before our luggage appeared. Do not know where the problem originated.

Thu, 1 Mar
INV
MCO
37h 57m
Thu, 15 Mar
MCO
INV
18h 52m
£235
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 27 Feb
INV
MCO
16h 28m
Wed, 14 Mar
MCO
INV
18h 52m
£236
Trip: 15 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 1285 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
AUH
AMS
Mediocre 2.0

Nothing

Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke

AMS
TLV
Good 6.0

Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit.

LHR
AMS
Excellent 8.0

The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful.

The entertainment was quite dated and didn't have new movies etc

AMS
BRS
Excellent 10.0

On time.

No negative

AMS
PRG
Good 6.6

Catering is ok

Seats comfort really old school

Sat, 23 Sep
LGW
SFB
9h 15m
Sat, 30 Sep
SFB
LGW
8h 05m
£266
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 52 reviews
Boarding
8.3
Comfort
7.8
Crew
8.4
Entertainment
6.5
Food
7.4
MBJ
LGW
Excellent 8.0

The aircraft ergonomics and layout good, the cabin staff etiquette and service attention excellent, great cleanliness of cabin and on board toilets, and considering space limitations and high number of passengers the food and refreshments were excellent. Makes B.A. look second rate. Again excellent driving by those at the pointed end.

Ground staff at departures at Montego bay were a little aggressive and arrogant. Dont know where the hell the 787 manufacturing plant got their seat designers from, but they certainly didnt get a degree in human anatomy, I guess they thought the plane would only get short haul usage i.e. two and a half hour flights......seating most unconfortable!

FNC
LGW
Good 7.6

A lot of leg room. On time departure, on time arrival.

Food on board a bit pricey.

BRU
MIA
Mediocre 2.0

On time and fast

The plane was old, and falling apart. They didn't allow me to return to my home country, made me miss my flight, and forced me to buy another ticket. Never will I go with them again! Poor customer service! Also morning flights are so early no train makes it at that hour. You'd have to spend the night at the airport.

STN
ZTH
Mediocre 3.0

It took me to Zante

We checked in online but still had to wait 45 just to drop our bags. waiting for an hour on the plane before take off. The captain not giving accurate timings. Circling so many times before landing I was nearly sick. And a very hard landing so much so I hit my head on the seat in front of me.

LTN
NAP
OK 4.6

Easy boarding with no wait time, very straightforward transfers to hotels on arrival with Thomson organised coaches.

Very small and confined seats led to an uncomfortable flight. Cabin crew were not attentive.

Sat, 3 Mar
INV
MCO
15h 22m
Wed, 14 Mar
MCO
INV
20h 35m
£261
Trip: 11 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 1285 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
ATH
AMS
Mediocre 3.6

Why do the crew have to slam the overhead and catering compartments to get them to shut?

LAX
AMS
Excellent 9.0

Jet airways flight till mumbai

Poor legspace in Klm flight till Amsterdam

AMS
BRS
Excellent 10.0

On time.

No negative

PRG
AMS
Good 6.6

The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination.

LHR
AMS
Excellent 8.0

The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful.

The entertainment was quite dated and didn't have new movies etc

Mon, 29 Jan
BHD
MCO
15h 32m
Mon, 5 Feb
MCO
BHD
35h 15m
£288
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1636 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
ATL
MIA
Excellent 8.3

You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights

BEY
CDG
OK 4.6

Getting there on time despite delay

entertainment had very old media and no recent additions. Crew was not very organized

ORY
JFK
Excellent 8.6

1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time

1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin

CDG
ATL
Mediocre 3.3

Friendly people on board

Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections

CDG
ZAG
Good 6.4

Always like Air France. They are in tune with keeping the traveler updated.

Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!

Tue, 21 Nov
LGW
MCO
9h 30m
Tue, 5 Dec
MCO
LGW
8h 00m
£289
Trip: 15 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 19 reviews
Boarding
7.3
Comfort
7.3
Crew
7.7
Entertainment
7.2
Food
6.5
LGW
MCO
Mediocre 3.3

although he seem to allow a carry-on bag and a personal item, the misleading print is that the two bags in total cannot weigh more than 10kg. This is extremely deceptive since even a "personal item" such as a backpack with a laptop can weigh almost 10 kg by itself. the policy seems to deliberately make people show up with bags they have to check at the gate for $50. in fact, nearly every passenger had this problem. the employees at the gate, rather than be sympathetic, would just smugly point to the fine print and say "It says it right here!" Seems like a way to squeeze more money out of people since there's nothing else you can do except skip the flight. i did. it authorize them to charge my credit card but they ran it anyway. Very bad customer service. would not recommend this airline.

LGW
OAK
OK 5.6

It was a nice plane. Very clean. Good entertainment. USB port to charge your phone.

If you get a LowFare ticket you don't get any food or drinks. You have to buy everything and it's very expensive. Even on an 11 hour flight they don't even offer you water unless you seek them out specofically.

LGW
MCO
Excellent 10.0

Tv in seats, auto tinting windows, seats decent size, plenty of snacks and food.

Paid 8$ for a snack box and not one thing was recognizable to an American. Some pretty gross candies.

LGW
MCO
OK 4.6

That they was entertainment.

That the entertainment cut out and froze constantly regardless of whether there were announcements being made.

BCN
OAK
OK 5.0

Movie options were good.

Much less space than other airlines. You have to pay for everything extra so it likely doesn't end up cheaper overall if you need to check a bag and buy food. Even on an 11+ hour flight they only give you water. Also sat for 3 hours before taking off due to mechanical problems and still only gave us water.

Tue, 3 Oct
MAN
SFB
8h 55m
Tue, 17 Oct
SFB
MAN
7h 55m
£266
Trip: 15 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 52 reviews
Boarding
8.3
Comfort
7.8
Crew
8.4
Entertainment
6.5
Food
7.4
PUJ
BRU
Excellent 10.0

Very modern

Newer movies

FNC
LGW
Good 7.6

A lot of leg room. On time departure, on time arrival.

Food on board a bit pricey.

LGW
AGP
Mediocre 3.3

The aircraft (787)

The booking & checking system was terrible: online check-in didn't work, adding a bag didnt work. When calling the helpline an unhelpful agent explained that 3 days before the flight I could neither check in online nor add a bag! I've never heard or seen this with any other airline. I was told I would have to pay excess at the airport, around 10GBP per kilo! When I asked to speak to someone else I was told there was noone I could speak to! So, one of the largest travel companies in the world has noone to speak to when you have a problem... think about that for a moment. I felt like I was in a Kafkaesque novel. Crazily, when I phoned back in desperation later that day, it was suddenly no problem to add a bag. At the airport it was a similar fiasco: Thomson insists on a ridiculous 5kg for the on-board luggage. Most board cases already weigh 2-3 kilos before you've put anything in them! Not just this, the case was weighed at check-in. Again, I haven't experienced this in years. So the not very competent check-in agent had me juggling weight between two cases, just to comply with the rules, rules which seem exlusive to Thomson. This was the worst pre-flight experience I have ever had, and I have flown more than 25 times a year on average for the last 20 years. Thomson needs to revise its website, procedures & customer service urgently.

STN
ZTH
Mediocre 3.0

It took me to Zante

We checked in online but still had to wait 45 just to drop our bags. waiting for an hour on the plane before take off. The captain not giving accurate timings. Circling so many times before landing I was nearly sick. And a very hard landing so much so I hit my head on the seat in front of me.

ALC
EMA
Excellent 8.3

Very helpful crew

Tue, 7 Nov
MAN
MCO
18h 35m
Tue, 14 Nov
MCO
MAN
18h 06m
£281
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 4 Mar
INV
MCO
15h 22m
Wed, 14 Mar
MCO
INV
16h 40m
£261
Trip: 10 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 1285 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
PRG
AMS
Good 6.6

The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination.

AUH
AMS
Mediocre 2.0

Nothing

Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke

AMS
BOD
Mediocre 2.0

Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!

AMS
BRS
Excellent 10.0

On time.

No negative

LAX
AMS
Excellent 9.0

Jet airways flight till mumbai

Poor legspace in Klm flight till Amsterdam

Sat, 27 Jan
GLA
MCO
53h 26m
Mon, 12 Feb
MCO
GLA
44h 20m
£290
Trip: 17 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1636 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
CDG
MAD
Good 7.3

Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority

2 hours delayed...

CDG
VCE
Good 7.0

Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination.

Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared.

ORY
JFK
Excellent 8.6

1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time

1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin

CDG
ATL
Mediocre 3.3

Friendly people on board

Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections

CDG
TLS
OK 4.3

Arrived on time

Cattle car accommodations

Tue, 20 Feb
LGW
MCO
9h 30m
Tue, 13 Mar
MCO
LGW
8h 00m
£294
Trip: 21 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 19 reviews
Boarding
7.3
Comfort
7.3
Crew
7.7
Entertainment
7.2
Food
6.5
LGW
MCO
OK 4.0

The free entertainment

The crew had no authority in the cabin. There were two drunk men loudly laughing, talking, and cursing for the last 3 hours of our flight and the crew never did anything to quiet them down. Also the crew members were the least friendly flight crew I have ever encountered in my travels

BCN
OAK
OK 5.0

Movie options were good.

Much less space than other airlines. You have to pay for everything extra so it likely doesn't end up cheaper overall if you need to check a bag and buy food. Even on an 11+ hour flight they only give you water. Also sat for 3 hours before taking off due to mechanical problems and still only gave us water.

LGW
OAK
OK 5.6

It was a nice plane. Very clean. Good entertainment. USB port to charge your phone.

If you get a LowFare ticket you don't get any food or drinks. You have to buy everything and it's very expensive. Even on an 11 hour flight they don't even offer you water unless you seek them out specofically.

LGW
MCO
Excellent 10.0

Tv in seats, auto tinting windows, seats decent size, plenty of snacks and food.

Paid 8$ for a snack box and not one thing was recognizable to an American. Some pretty gross candies.

LGW
MCO
Good 6.0

Big roomy plane Lighting changed to match the time, limiting jet lag

Small movie selection Many standard extras were pay-only No meal, unless you paid for it.

Thu, 28 Sep
MAN
SFB
8h 55m
Thu, 5 Oct
SFB
MAN
7h 55m
£268
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 52 reviews
Boarding
8.3
Comfort
7.8
Crew
8.4
Entertainment
6.5
Food
7.4
PUJ
BRU
Excellent 10.0

Very modern

Newer movies

STN
ZTH
Mediocre 3.0

It took me to Zante

We checked in online but still had to wait 45 just to drop our bags. waiting for an hour on the plane before take off. The captain not giving accurate timings. Circling so many times before landing I was nearly sick. And a very hard landing so much so I hit my head on the seat in front of me.

BRU
MIA
Mediocre 2.0

On time and fast

The plane was old, and falling apart. They didn't allow me to return to my home country, made me miss my flight, and forced me to buy another ticket. Never will I go with them again! Poor customer service! Also morning flights are so early no train makes it at that hour. You'd have to spend the night at the airport.

TFS
MAN
Excellent 8.0

Took off on time and landed early

LTN
NAP
OK 4.6

Easy boarding with no wait time, very straightforward transfers to hotels on arrival with Thomson organised coaches.

Very small and confined seats led to an uncomfortable flight. Cabin crew were not attentive.

Mon, 20 Nov
BHX
MCO
19h 07m
Thu, 30 Nov
MCO
BHX
17h 15m
£281
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 28 Jan
GLA
MCO
36h 27m
Mon, 12 Feb
MCO
GLA
32h 20m
£290
Trip: 16 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 1636 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
BOD
ORY
Excellent 8.6

1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time

1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off

CDG
ZRH
Excellent 8.0

the Airline

The Airport, Security, Boarder control.

CDG
ZAG
Good 6.4

Always like Air France. They are in tune with keeping the traveler updated.

Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!

CDG
ATL
Mediocre 3.3

Friendly people on board

Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections

CDG
TLS
OK 4.3

Arrived on time

Cattle car accommodations

Tue, 3 Oct
MAN
SFB
8h 55m
Tue, 17 Oct
SFB
MAN
7h 55m
£268
Trip: 15 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 52 reviews
Boarding
8.3
Comfort
7.8
Crew
8.4
Entertainment
6.5
Food
7.4
LGW
AGP
Mediocre 3.3

The aircraft (787)

The booking & checking system was terrible: online check-in didn't work, adding a bag didnt work. When calling the helpline an unhelpful agent explained that 3 days before the flight I could neither check in online nor add a bag! I've never heard or seen this with any other airline. I was told I would have to pay excess at the airport, around 10GBP per kilo! When I asked to speak to someone else I was told there was noone I could speak to! So, one of the largest travel companies in the world has noone to speak to when you have a problem... think about that for a moment. I felt like I was in a Kafkaesque novel. Crazily, when I phoned back in desperation later that day, it was suddenly no problem to add a bag. At the airport it was a similar fiasco: Thomson insists on a ridiculous 5kg for the on-board luggage. Most board cases already weigh 2-3 kilos before you've put anything in them! Not just this, the case was weighed at check-in. Again, I haven't experienced this in years. So the not very competent check-in agent had me juggling weight between two cases, just to comply with the rules, rules which seem exlusive to Thomson. This was the worst pre-flight experience I have ever had, and I have flown more than 25 times a year on average for the last 20 years. Thomson needs to revise its website, procedures & customer service urgently.

TFS
MAN
Excellent 8.0

Took off on time and landed early

PUJ
BRU
Excellent 10.0

Very modern

Newer movies

STN
ZTH
Mediocre 3.0

It took me to Zante

We checked in online but still had to wait 45 just to drop our bags. waiting for an hour on the plane before take off. The captain not giving accurate timings. Circling so many times before landing I was nearly sick. And a very hard landing so much so I hit my head on the seat in front of me.

LTN
NAP
OK 4.6

Easy boarding with no wait time, very straightforward transfers to hotels on arrival with Thomson organised coaches.

Very small and confined seats led to an uncomfortable flight. Cabin crew were not attentive.

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