Overview

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Hotel New Otani Osaka

1-4-1 Shiromi, Chuo-ku, Osaka, Japan
+81 669 411 111

£125+

Overall guest ratings

8.7/10 Excellent
Based on 3,561 reviews

Review highlights

  • 9.4
  • 8.6
  • 8.5
  • 6.4

Good to know

  • Professional service
  • Friendly service
  • Great view

Nearby

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    About

    Uniquely located across from the famous Osaka Castle and park in the historical district, New Otani Osaka has easy access to Osaka city center, with Osaka Business Park Station a 5 minute walk away. The hotel is located a 40-minute train ride from World Heritage sites in Kyoto, Nara, and Himeji. The renowned shopping street Tenjinbashisuji is a 6-minute train ride away.

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    Expedia

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 3,561 reviews
    • 9.4 "Internet works perfectly."
      9.2 "92% said the wifi quality was great."
    • 8.6 "Generally very clean."
      8.5 "85% said rooms were clean."
      8.7 "87% thought it was clean."
    • 8.5 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      7.3 "73% said the reception staff was great."
      8.0 "Housekeeping was great, according to 80%."
      8.9 "89% said the recreation staff was great."
      9.4 "94% were happy with the room service."
      10.0 "100% said the concierge service was amazing."
    • 8.3 "Location is great."
      9.0 "90% thought it was easy to get to the train station."
      7.1 "71% liked the proximity to shopping."
      9.4 "Easily accessible by car, said 94%."
      9.4 "Near to public transport, according to 94%."
      9.2 "92% liked the proximity to sightseeing."
      8.4 "84% enjoyed the restaurants & bars nearby."
    • 8.0 "Breakfast is good."
    • 6.4 "Vibe was decent."
    • 5.1 "Average value."
    • 2.8 "Disappointing wellness & sports facilities."
      2.1 "79% didn't like the fitness area."
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    Overall rating

    8.9 Excellent
    Based on 961 reviews
    • 9.1 "World class service."
      9.4 "94% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      7.2 "72% said the reception staff was great."
    • 8.5 "Location is great."
      9.4 "Near to public transport, according to 94%."
      8.9 "89% thought it was easy to get to the train station."
      9.5 "Easily accessible by car, said 95%."
      9.3 "93% liked the proximity to sightseeing."
    • 8.4 "Rooms are great."
      9.9 "99% thought the view was good."
      8.8 "88% thought rooms were spacious."
      8.3 "83% said rooms were clean."
    • 8.0 "Comfort level is high."
      8.8 "88% thought rooms were spacious."
    • 7.9 "Good breakfast."
    • 4.8 "Value below average."

    Overall rating

    8.7 Excellent
    Based on 1,851 reviews
    • 9.5 "Internet works perfectly."
      9.4 "94% said the wifi quality was great."
    • 8.7 "Generally very clean."
      8.6 "86% said rooms were clean."
      8.9 "89% thought it was clean."
    • 8.6 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
      7.1 "71% said the beds were comfortable."
    • 8.5 "Location is great."
      9.2 "Easily accessible by car, said 92%."
      7.1 "71% liked the proximity to shopping."
      9.4 "Near to public transport, according to 94%."
      9.2 "92% thought it was easy to get to the train station."
      9.0 "90% liked the proximity to sightseeing."
      8.5 "85% enjoyed the restaurants & bars nearby."
    • 8.3 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      7.3 "73% said the reception staff was great."
      8.1 "Housekeeping was great, according to 81%."
      9.1 "91% said the recreation staff was great."
    • 6.7 "Food is average."
    • 4.3 "Value below average."
      2.2 "78% said the breakfast was too expensive."
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    Overall rating

    8.9 Excellent
    Based on 213 reviews
    • 8.8 "Generally very clean."
    • 8.8 "Great service."
      9.5 "95% thought the service was very professional."
      9.5 "95% found the staff to be very friendly."
    • 8.1 "Location is great."
      9.4 "Easily accessible by car, said 94%."
      9.0 "90% thought it was easy to get to the train station."
      9.2 "Near to public transport, according to 92%."
    • 7.9 "Nice rooms."
      8.6 "86% thought rooms were spacious."
      9.8 "98% thought the view was good."
    • 7.6 "Good breakfast."
    • 6.5 "Vibe was decent."
    • 5.1 "Average value."
    View all review categories

    Overall rating

    8.7 Excellent
    Based on 534 reviews
    • 8.6 "Generally very clean."
      8.5 "85% said rooms were clean."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 8.2 "Breakfast is good."
    • 8.1 "Comfort level is high."
      8.9 "89% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
    • 8.1 "Rooms are great."
      8.9 "89% thought rooms were spacious."
      9.7 "97% thought the view was good."
      8.5 "85% said rooms were clean."
      7.9 "79% said the beds were comfortable."
    • 5.1 "Average value."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Professional service"
    "Friendly service"
    "Great view"
    data provided by TrustYou

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