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Pros: That we landed in the end

Cons: More communication to passengers when there are so big delays (almost 2 hours)

Pros: Very comfortable journey, leaving on time, arriving on time

Pros: Flight time was quite good

Cons: There was a 45 min departure delay and no announcements to us while waiting in the plane about it

Pros: Friendly crew with a wide range of entertainment options

Cons: Smoother boarding. Was great once on board.

Pros: The cue lines per zone are a brilliant idea!

Pros: The cue lines per zone are a brilliant idea!

Cons: An explanation to passengers as to why there was a backup between the gate and the plane.

Pros: On time, no hassle.

Pros: The cue lines per zone are the most brilliant idea!

Cons: After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time.

Pros: The seat was good, and the crew was great.

Cons: Boarding at the gate, and not having to take the bus.

Cons: Food

Pros: Great food. Plenty of restrooms

Cons: Late arrival. Had to run to catch the next flight

Pros: It was a new plane.

Cons: Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal.

Pros: Staff was friendly and responsive.

Cons: USB slot that works and also headphone jack that works. Warm food will be appreciated

Pros: Super friendly and professional crew

Cons: Short comfortable and smooth journey

Pros: Good seats at back of plane

Cons: Food

Cons: Need some more and better inflight movies

Pros: Great customer service

Cons: On time departure

Pros: Awesome crew, full flat seat

Cons: Western menu

Cons: More leg room.

Cons: Good news they have a MENU for the people

Cons: The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they

Cons: The check in at Denpasar is horrible. The airport services are very inefficient.

Pros: Entertainment, crew was very hard-working.

Cons: Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy.

Pros: It was an ok experience, improved by the head of attendants at the end

Cons: Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia

Pros: Good

Cons: Good

Pros: Comfortable seat & nice crew.

Cons: Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife.

Cons: Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo.

Pros: Friendly staff and decent size.

Cons: Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that.

Pros: Very comfortable business class. Amazing food prepared on board. Flight crew was very pleasant, helpful and professional. The business class lounge in Istanbul was amazing as well, 2 stories tall with food, drink and entertainment everywhere. Golf simulator, slot cars etc!!!

Cons: Check in process was more disorganized than most business class .

Pros: My seat was very comfortable. The inflight entertainment was great. I always love the food on Turkish Airline flights. Check in was easy.

Cons: The flight was 2 hours late. The attendants were a bit cranky....usually they are great on this flight.

Pros: Surprised to get a meal on such a short flight! Very good service.

Pros: Crew was nice & didn’t wake me (but once or twice squished by me in the aisle without saying “excuse me,” which I found a bit weird). Food was good. Not too many announcements or interruptions.

Cons: I would prefer more vegetarian options for meals (one of them had only one [chicken] option, & I don’t think it was because they had run out of vegetarian food).

Pros: nice crew on the Rome to US leg

Cons: Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’

Pros: All was well but missed my bag and one opened

Cons: Missed my baggage and one was opened and wrapping removed

Pros: Crew was fast

Cons: Boarding was late and also arrived late

Pros: I like that even though the flight was delayed they managed to board all passengers and get things going quickly for departure.

Cons: Upon arriving to Rome, the time taken to land, actually getting off the plane and into the airport takes a very long time. Not much time to get to your connecting flight. Make sure you have at least 1.5 or 2 hr minimum layover time when booking connecting flights from Rome.

Pros: The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats.

Pros: Although business was full, it was quiet. Cabin chief was very helpfull and professional.

Cons: food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep.

Cons: Reservation online

Cons: Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get

Pros: delayed flight

Pros: None

Cons: I am Filipino and would really love to support this airline, but I can’t help it; the airline really needs to get it together. This is the second and the last time I’ll be flying with this airline internationally.

Pros: The crew and food was amazing.

Cons: The seat was not very comfortable for sitting on such a long flight. This prevented me from getting any sleep on the plane.

Pros: The flight crew was great

Cons: The ground support at the transfer desk horrible

Pros: Was an ok flight experience. Boarding was smooth and the cabin staff were pleasant.

Cons: Not one of my 4 flight legs were on time. The flight I was on was advertised as non stop flight but what is not made clear is the flight has to make a stop for passengers to clear immigration and customs - which is ok but they should make it clear. They also have a wierd policy of not allowing use of phones or tablets even on flight safe mode which if you aren't prepared for makes a boring flight.

Pros: Crew served perfectly.

Cons: This flight was 13 hours delay. No any info and undated news from airport and Shenzhen airline. I was sitting in the airport for over 13 hours. NO food was supplied. All customers were desperate and annoyed.

Pros: staff quite friendly and helpful

Cons: the seat can not be adjusted, worst one I've seen all these years.

Cons: Firstly, the ticket I bought had a hidden stop that wasn't disclosed to me. I called and the representative said it is fine.

Pros: nothing.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped for water even during meal times.

Cons: Everything with airline is fine just people who flying in China are OMG! Be ready to hear and smell. Disgusting

Cons: None.

Pros: The crew was very polite and accommodating. The food was OK.

Cons: The seat comfort was not so good - not much room and not soft. The WiFi did not work.

Pros: Overall flight quality

Cons: Free wifi time can be increased to at least an hour and Food quality can be better

Pros: Entertainment was exhaustive and entertaining

Cons: Service was very poor. They missed servicing drinks when I was watching movie. Didn’t ask me. There was NO air freshener sprayed in this long flight. Overall service was very poor especially on my side of service at 32F.

Pros: The seats were very comfortable, good entertainment

Cons: Poor gluten free options

Pros: Delay

Pros: The service has improved and nice to travel with them especially when I'm star alliance gold member.

Cons: Nothing for this trip

Cons: You can't even supply the flight yet constantly send e-mails asking how the flight was. You shouldn't offer flights if you can't book them. Then sending constant e-mails making it seem like they're booked.

Pros: I was stranded by not being aloud to board the plane there was a visa problem at my destination the air China staff required me to have a visa to enter the country of India. There is a tourist visa for under 180 days stay. That’s what I get when I enter on a land route just a 60 day visa upon arrival so the agents would not let me board. Air China sent me a note that I could cancel the flight and should be able to get a refund. I have called 6 times already and have yet to speak with anyone I stayed in the station all night and at 9 am today they will give be a number that will work

Cons: I would like to get a full refund

Pros: There was plenty of leg room

Cons: The policy about cell phone use on the aircraft