Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Smile Hotel Otaru

Inaho 3-5-14, Otaru 047-0032, Japan
+81 134 330 333

£32+

Overall guest ratings

7.5/10 Good
Based on 1,984 reviews

Review highlights

  • 9.2
  • 8.8
  • 5.0
  • 4.0

Good to know

  • Wonderful sightseeing

Nearby

    show all

    About

    Smile Hotel Otaru is a great choice for a stay in Otaru. Guests will have free perks like WiFi and wired Internet. All rooms feature flat-screen TVs and refrigerators.

    Less show all
    Hotels.com

    Amenities

    • Free Wi-Fi
    • Laundry service
    • Room service
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business centre
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.5 Good
    Based on 1,984 reviews
    • 9.2 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      9.5 "95% liked the proximity to sightseeing."
      9.1 "91% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      8.6 "City centre within easy reach, said 86%."
      7.9 "Easily accessible by car, said 79%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Good value."
      9.4 "94% were happy with the price of the breakfast."
      10.0 "100% were happy with the price."
    • 8.4 "Great service."
      7.9 "79% said the reception staff was great."
      9.3 "93% thought the service was very professional."
      8.8 "Housekeeping was great, according to 88%."
    • 8.1 "Breakfast is good."
      9.4 "94% were happy with the price of the breakfast."
    • 7.8 "Internet works."
      7.5 "75% said the wifi quality was great."
    • 5.0 "Sufficient wellness & sports facilities."
    • 4.0 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
      1.4 "86% complained about the elevator."
    • 3.6 "Rooms are not good."
      1.5 "85% said rooms were small."
      1.6 "84% complained about the bathroom."
      0.3 "97% criticized the small bathroom."
      4.7 "53% said rooms were dirty."
      0.9 "For 91%, the rooms looked old."
      2.3 "77% thought they were poorly maintained."
      0.9 "91% said the bathroom was dirty."
      2.9 "Air conditioning was criticized by 71%."
      1.8 "82% had problems with the shower."
      2.4 "76% found problems with the furniture."
      4.6 "54% were disappointed with the minibar."
      2.9 "71% thought the tv was sub-standard."
      2.0 "80% were unhappy with the view."
    • 2.3 "Quite uncomfortable."
      1.5 "85% said rooms were small."
      0.3 "97% criticized the small bathroom."
      1.2 "88% thought it was too noisy."
      2.9 "Air conditioning was criticized by 71%."
    • 2.3 "Horrible vibe."
      0.4 "96% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.6 Good
    Based on 595 reviews
    • 9.4 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.6 "96% liked the proximity to sightseeing."
      9.2 "92% liked the proximity to shopping."
    • 8.7 "Good value."
      9.2 "92% were happy with the price of the breakfast."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 7.9 "Good breakfast."
      9.2 "92% were happy with the price of the breakfast."
    • 4.6 "Not very clean."
      4.5 "55% said rooms were dirty."
    • 3.7 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
    • 3.2 "Awful rooms."
      1.8 "82% said rooms were small."
      1.6 "84% complained about the bathroom."
      0.3 "97% criticized the small bathroom."
      0.8 "For 92%, the rooms looked old."
      4.5 "55% said rooms were dirty."
      2.3 "77% found problems with the furniture."
    • 2.2 "Quite uncomfortable."
      1.8 "82% said rooms were small."
      0.3 "97% criticized the small bathroom."
      1.1 "89% thought it was too noisy."
    • 1.8 "Horrible vibe."
      0.4 "96% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.6 Good
    Based on 476 reviews
    • 9.0 "Excellent value."
      9.5 "95% were happy with the price of the breakfast."
    • 9.0 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.1 "91% liked the proximity to shopping."
    • 8.6 "Breakfast is good."
      9.5 "95% were happy with the price of the breakfast."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 4.1 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
    • 3.9 "Rooms are not good."
      2.1 "79% said rooms were small."
      1.7 "83% complained about the bathroom."
      0.3 "97% criticized the small bathroom."
      4.9 "51% said rooms were dirty."
      0.8 "For 92%, the rooms looked old."
      2.5 "75% thought they were poorly maintained."
    • 2.8 "Quite uncomfortable."
      2.1 "79% said rooms were small."
      0.3 "97% criticized the small bathroom."
    • 2.6 "Horrible vibe."
      0.5 "95% criticized the unstylish hotel."
    View all review categories

    Overall rating

    6.0 OK
    Based on 119 reviews
    • 9.2 "Terrific location."
    • 9.0 "Excellent value."
    • 8.4 "Great service."
      8.0 "80% said the reception staff was great."
    • 7.6 "Good breakfast."
    • 3.9 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
    • 3.2 "Awful rooms."
      1.5 "85% complained about the bathroom."
      1.3 "87% said rooms were small."
      0.2 "98% criticized the small bathroom."
    • 2.2 "Horrible vibe."
      0.4 "96% criticized the unstylish hotel."
    • 2.1 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      1.2 "88% thought it was too noisy."
      0.2 "98% criticized the small bathroom."
    View all review categories

    Overall rating

    7.4 Good
    Based on 793 reviews
    • 9.4 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.5 "95% liked the proximity to sightseeing."
      9.3 "93% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Good value."
      9.3 "93% were happy with the price of the breakfast."
    • 8.7 "Great service."
      7.9 "79% said the reception staff was great."
      8.8 "Housekeeping was great, according to 88%."
      9.4 "94% thought the service was very professional."
    • 8.0 "Very good internet connection."
      7.7 "77% said the wifi quality was great."
    • 7.9 "Good breakfast."
      9.3 "93% were happy with the price of the breakfast."
    • 4.6 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
    • 3.4 "Rooms are not good."
      1.4 "86% said rooms were small."
      1.6 "84% complained about the bathroom."
      0.3 "97% criticized the small bathroom."
      1.2 "For 88%, the rooms looked old."
      4.6 "54% said rooms were dirty."
      3.2 "Air conditioning was criticized by 68%."
      2.2 "78% thought they were poorly maintained."
      0.8 "92% said the bathroom was dirty."
    • 2.4 "Horrible vibe."
      0.6 "94% criticized the unstylish hotel."
    • 2.0 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      1.2 "88% thought it was too noisy."
      0.3 "97% criticized the small bathroom."
      3.2 "Air conditioning was criticized by 68%."
    View all review categories
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Wonderful sightseeing"
    data provided by TrustYou
    Photos
    Map

    Map