Hanoi Hotels

Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country

The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer

Relaxing luxury, next to very busy and noisy town/traffic. Nice staff.

Warm efficient welcome,reception staff friendly and helpfull.All services that we used were faultless, arranging to stay on the return to Hanoi, 4 days later was prompt and carried out by a very helpfull staff. Concierge personnel always attentive.Breakfasts had a good veriety of choice.

Room was great and the breakfast buffet was wonderful.

Situated very central in walking distance to old town and to the lake. Very organised hotel with a beautiful garden with restaurant next to the opera. Good place to relax after sightseeing.

Food was really good in all restaurants.

Facilities are old

The service was mediocre for a 5-star hotel. Almost all 3/4 star hotel that I've been in Asia would beat it hands down... Overpriced for Vietnam.

Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.

Great staff, clean rooms, very nice

Nice and couteous staff, breakfast with a wide range of choice.

Nothing I didn't like.

The proximity to the old quarter and the beautiful lake

Excellent hotel with friendly and helpful staff. delicious food and ideal location in old quarter.

The hotel is located next to a beautiful lake and the sceneries are great with excellent service and very efficient and polite employees

Had dinner at the Milan Saigon Restaurant and the food was not good considering that we paid US$ 120 for 2 persons which is really expensive and the quality is really not up to a hotel of that status but the prices are exhorbitant.

The room is beautiful and the hotel is very unique in the city and very nice. The staff are hungry for tips..but worth it to stay in

The location is not in the center of the city

The hotel staff very friendly and hook you up with taxis to airport or other local trips if you want to go to a place like ha long bay.

None

The bed was really comfy and the pool was lovely

The shower was terrible, the toilet looked dirty. Overall the hotel reception area looked 4 star but the room was more 3 star. Very disappointed as it was overpriced for Asia

Only the bell and concierge staff are helpful

everything except the bell and concierge staff

assistance from staff

Staff were very helpful, we arrived very early in the morning before check-in time and still managed to get our room straight away.

It's a very good hotel. Clean, friendly staff, well equipped.

I found the breakfast buffet a bit poor. Perhaps to eastern, not many cereals, no fresh orange juice.

Heart of tourist zone. Amazing staff. Would stay again. Excellent English.

Nothing.

Conifer is very centrally located - literally around the corner from the Hanoi Opera house. My room, although street facing, was reasonably quiet. It was modern and comfortable, a good enough copy of a 5-star hotel room. Service was pleasant and helpful. Overall the hotel is well worth the money.

Located on a quiet street, this brand new hotel is less than 8 mins walk from lake, "old" and "French quarters, with Opera round the corner. The rooms have balcony for having your G&T, and there is a nice outdoor service area by the street. Choose this hotel if you don't need a swimming pool (there is so much to see in Hanoi you probably will not find time to use it anyway). I probably would pick this hotel again - cost is 1/2 of nearby Hilton. Travellers from the US would likely find the rooms too small but not an issue for Europeans.

absolutely not

The location was excellent and " inside room " with window facing an internal staircase was quiet. Room was simply furnished and not large but certainly adequate. The breakfast was small but had enough variety and was good.

nothing

Stayed on Non-Smoking floor but could still smell cigeratte smoke coming from the aircond vent on some days.

The staff were very attentive and helpful. The hotel is well located and nice and clean. Children are safe and happy here too. Terrific hotel. Highly recommend.

Nothing to say. A rooftop bar would be nice.

Front desk was great, facility and food was not, to me it's below Hilton Standard, most people stay there are business traveler. The first night we arrived the bed sheet and pillow wasn't change, we could still smell the person that slept there before. if you plan to stay 1 or 2 nights I guess it's OK

Everything, except front desk ladies staff, they were very helpful.

I was comfortabel and agood value for money

The breackfast was very poor.

Room is clean and quite. The street is not noisy compare with other street in Old Town. Sleep better at the room back site. Staff is very very helpful, for tour booking contact lady there.

Room is quite & big enough. Staff are friendly and helpful. They speak very good english. They arrange the car pick me up from airport, then book the tour to Halong Bay, book hotel in Hue, Hoi an and also transportation to there with super satisfaction. Highly recommend!!!

walk on stair