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Best Western Shap Wells Hotel

Shap, Penrith, CA10 3QU, United Kingdom
+44 193 171 6628


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Overall guest ratings

7.8/10 Good
Based on 590 reviews
See all reviews

Review highlights

  • 9.3
  • 7.6
  • 7.0
  • 5.2

Good to know

  • Very quiet
  • Friendly service


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    Nestled within a secluded valley high in the Cumbrian Fells, yet only minutes from the M6, The BEST WESTERN Shap Wells Hotel is a comfortable and traditional hotel offering high standards of service in a friendly and attentive atmosphere and is the perfect spot from which to explore the Lake District, Yorkshire Fells and Border Country. Arrival at the hotel begins with a mile long drive along a private road, with breathtaking and rugged scenery in every direction, sheep and cattle along the way, a pretty waterfall, and a trickling stream running by the front door. Whatever your ideal activity, be it long strenuous walks or gentle strolls, you will experience the peace and serenity of breaking free from the madding crowd and return to a warm welcome and comfortable surroundings. For our business guests we offer a fully equipped business centre with 7 meeting rooms to accommodate from 8 to 180, in addition to our Birkbeck Restaurant, which is ideal for larger groups. With ample free parking, outstanding views and the space and tranquility that the rural surroundings provide, our guests return to us time after time.

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    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Concierge service
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 hour front desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Business centre
    • Free Internet
    • Free parking
    • Free long-term parking
    • Wedding services
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    Guest reviews

    Overall rating

    7.8 Good
    Based on 590 reviews
    • 9.3 "Terrific location."
    • 7.6 "Good breakfast."
    • 7.0 "Good service."
    • 6.5 "Average value."
    • 5.5 "Food is average."
    • 5.2 "Average comfort."
    • 2.3 "Disappointing internet connection."
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    Overall rating

    8.0 Good
    Based on 442 reviews
    • 9.4 "Terrific location."
      7.8 "Great parking, according to 78%."
    • 7.5 "Good breakfast."
    • 7.3 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 6.6 "Average value."
    • 5.5 "Food is average."
    • 5.4 "Rooms are ok."
      5.2 "Only 52% said rooms were big enough."
    • 3.0 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    Based on 112 reviews
    • 9.1 "Terrific location."
    • 7.4 "Good breakfast."
    • 7.0 "Good vibe."
      8.4 "84% enjoyed the friendly atmosphere."
    • 6.9 "Service is ok."
    • 5.9 "Average value."
    • 5.3 "Food is average."
    • 4.9 "Rooms are not good."
      3.2 "68% didn't like the uncomfortable beds."
      1.1 "89% thought they were poorly maintained."
    • 4.9 "Not very comfortable."
      3.2 "68% didn't like the uncomfortable beds."
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    Overall rating

    7.3 Good
    Based on 35 reviews
    • 9.1 "Terrific location."
    • 7.4 "Good amenities."
    • 7.0 "Good service."
    • 5.2 "Food is average."
    • 5.1 "Rooms are ok."
    • 2.0 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Very quiet"
    "Friendly service"
    data provided by TrustYou

    Recent reviews


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