Good to know
|Distance to city centre||0.5 mi|
|Distance to airport||27.2 mi|
|"Great staff good central location."||(in 72 reviews)|
|"The breakfast buffet was excellent."||(in 77 reviews)|
|"Friendly staff and great location."||(in 63 reviews)|
Time of year
Show reviews that mention
|breakfast is not good||in 111 reviews|
|des armas||in 3 reviews|
|french toast||in 8 reviews|
|friendly staff||in 105 reviews|
|good restaurant||in 16 reviews|
|good selection||in 4 reviews|
|great hotel||in 46 reviews|
|great location||in 93 reviews|
|hot water||in 36 reviews|
|location bit||in 12 reviews|
|peru||in 6 reviews|
|plaza de armas||in 42 reviews|
|puno||in 5 reviews|
|room dark||in 73 reviews|
|room good||in 74 reviews|
|room with window||in 72 reviews|
|sheets and towels||in 7 reviews|
|value for money||in 20 reviews|
The only decent thing about this place were the breakfast staff, who were really sweet and friendly. They should be working downstairs on reception or teach the downstairs staff how to interact with customers.
Staff - from the moment we arrived the staff were unfriendly, no smiles, not even a hello! I actually heard the girl ask her colleague where to put the booking.com people. So be warned, if you book on here they’ll dump you in the worst rooms. That would be ok if they were nice, but they’re not. Noise - our room was located on the ground floor close to the water pump. The pump makes a huge amount of noise, and did so all afternoon and then at night until I went to reception and complained at about 9.40pm. You could here the pump over the TV and shower and in no way could you relax. You could hear the pump quite clearly in reception through closed doors, but the staff didn’t want to know. She (receptionist) started whispering to the night man saying there was a little noise in our room, so I interrupted as I speak Spanish to tell him the truth that actually the noise was ridiculous and completely unacceptable. No apology at all from any of the staff. Eventually the pump was turned off. I was told at this point that the hotel was full and they couldn’t change our room until the following morning. They also told me the pump would not be turned on in the morning but at 6am the noise woke us up. I went straight to reception, it was now a different girl, as equally unhelpful and uncaring who didn’t know anything about what had happened the previous night. Again no apology. Unsurprisingly no managers were around to talk to. Eventually we were given a new room and some nonsense story about the pump being under maintenance. A) why put people in a room next to a pump under maintenance and b) another lie as my partner works with water pumps In London and they normally make this sort of noise. Not even an apology as we changed rooms. Smoke - as if the noise hadn’t been enough, our room started to smell of cigarette smoke. It had a corner window right by the bed which led to an indoor corridor.
Good location near main square,comfortable room,good breakfast.Parking in some distance from hotel.
Location. Breakfast area.
Cold room, cold shower.
Clean, safe space. Friendly staff. Good location. Comfy bed and big bathroom.
Room was a little stuffy, I wanted to open a window for fresh air. Buffet breakfast, 6-9, is good so long you eat before 8 otherwise looks like the foods been sitting for a while.
Breakfast was good with a lot of variety. Location right off the Plaza. Very helpful and kind staff .
With a stay at Hacienda Puno, you'll be centrally located in Puno, within a 5-minute walk of Puno Cathedral and Puno Central Market. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
based on 1,141 reviews
Things to know
- Wonderful sightseeing
- Impressive bathroom
- Clean rooms
- Spacious rooms
Policies vary by room type and provider.
FAQs when booking at Hacienda Puno
Where is Hacienda Puno located?
Hacienda Puno is located at Jr Deustua No 297, 0.5 miles from the centre of Puno. Puno Plaza de Armas is the closest landmark to Hacienda Puno.
When is check-in time and check-out time at Hacienda Puno?
Check-in time is 12:00 and check-out time is 10:00 at Hacienda Puno.
Does Hacienda Puno offer free Wi-Fi?
Yes, Hacienda Puno offers free Wi-Fi.
Does Hacienda Puno offer free parking?
No, Hacienda Puno does not offer free parking.
Does Hacienda Puno offer free airport shuttle service?
No, Hacienda Puno does not offer free airport shuttle service.
How far is Hacienda Puno from the airport?
Hacienda Puno is 27.2 miles from Juliaca.
Can you bring pets to Hacienda Puno?
No, pets are not allowed at Hacienda Puno.
Does Hacienda Puno have a pool?
No, Hacienda Puno does not have a pool on-site.
Reviews about Hacienda Puno
Most popular landmarks
- Puno Plaza de Armas 143 yd
- Puno Cathedral 235 yd
- Titicaca National Reservation 3.8 mi
- Sillustani 12 mi