THe hotel staff were very helpful and friendly. The location of the hotel was excellent both with regard to the tourist spots, restaurants, and the train station. Our room was spotless. We stayed 5 nights and couldn't fault anything. We had a room located at the front of the hotel and there was no noise at night. The airconditioning worked very efficiently and could be controlled and was practically silent! IWe would certainly stay here again.
Nice and clean place, services excelente and really in the middle of the city
staff very helpfull,centrel area. no breakfast in price.no coffee use in room.
Location and staff were super, breakfast was very good that they did not have free internet/wifi
there was only smoking rooms available when we arrived as myself and my husband are not smokers we declined this room and were advised a non smoking room would be available in an hour. When we returned we were delighted to be told that we were to be upgraded to a nicer room. It was wonderful. Staff lovely and very helpful. Central location close to everything. I was disappointed in the spa. The girl was pleasant and helful myself and husband booked in i tried the celtic tradition thought it was quite a clinical invironment it was rushed and over very quickly she was working on her own and was moving from room to rooom between my self and my husband it was not as relaxing as other spa experiences i have used in hotels i have stayed in. I would not be recommending it as it is too costly for what we received
Everything was good
Friendly staff, late checkout no problem, Room exceptionally clean and perfect location! The 2 things I look forr in a room dissapointed me. Comfy bed & pillows, and good Shower. Bed was hard and full of springs. Pillows were paper thin. Shower went from freezing cold to hot and varied water pressure. These bad points took everything away from the good. Think twice.
Its location, cleanliness, and friendliness of the staff
Spacious room,nice large bathroom. Comfortable with friendly atmosphere. A perfect location for city trip. I missed a large bottle of water in the room (complimentary or payable)
the room and the location
LOcation and warmth at night TV could not be used without a E25 payment and no keele in the room
The place. Very central and in a very nice area Not easy to approach with a car and difficult to find a parking place!
Location was a major plus close to train station and nightlife in the old quarter. We would have used hotel for breakfast except for the price which we thought was expensive.
It's location to the centre of the city The shower flooded the bathroom
Excellant location in heart of Valencia
good breackfast and internet free in the room
Helpful staff , good location Family room small , no privacy in toilet
Clean & Comfortable Bathroom door arrangement
Very central location in historic building. Good breakfast wide range fruit, yoghurt, cheeses, etc
An excellent location for the Old Town and transportation links. Very efficient staff and a well-appointed hotel. Good value for money.
Central location Lack of English tv channel and the smell of drains!
I liked the staff, the rooms, the price. It was like a tiny oasis in the heart of the old city. Extremely great value for the price The bed were a bit hard, but more than adequate.
good modern hotel price on the last night 3 times more than previous nights ! .hotel is a bit 2 far from transport 2 city center, but taxis are inexpensive 5or 6 euros
Enthusiastic, helpful staff; appearance, design, & facilities of the hotel; convient location; cleanliness of room & hotel was one of the best ever encountered; nice residential area; dinner in restaurant was outstanding, and only 17 eu each, including bottle of wine and gratuity. This was definitely the best hotel we've stayed at, during our six weeks all over Europe. No internet access in room; expensive (15 eu per day) WiFi in lobby only; there is no excuse in this age not to offer at least lan connection in the room: most hotels, even low-priced, do offer this in first- and third-world countries. Also heat did not work, and the only thing the staff was able to do was send someone to turn the fan off.
room was too noisy, wifi difficult to configure. Breakfast was not good, and our sink was broke;
Very clean room and public areas. Good restaurant and bar. Bar Breakfast buffet poor ..hot food did not look fresh.
The room was a good size and very comfortable with a good range of toiletries. The food was of a good standard and plentiful. Arrival by car is a problem as the hotel is on a bus lane.The access to the hotel car park is on a one way street which means going round the block. However Monday is market day and all roads are closed.Had to go down the one way street in opposite direction for access.
We spent 4 days here, and it was a good value for the money. Considering the poor exchange to the US Dollar - I felt that I got a great rate for the location and the quality of the room.
Staff were very friendly and helpful, I was drunk for a lot of the time and they put up with me on many occasions.
location air condititioning not working in room
Although arriving at 0930 I was offered a room by very helpful receptionist. When I asked to move to quieter room it was no problem at all. The restaurant/cafeteria was of good qualitity and reasonably priced. Very comfortable bed with good sized bathroom. Sound proofing could be inproved between rooms. Road noise in rooms on the front.
Good central location: 5 minutes from subway and 10 minute walk from City of Arts & Science.
location and good price too small parking lot
Very kind, helpful and polite hotel staff, great location. I liked the design of the hotel with a bit of a mysterious touch. The room is very cosy somehow. I really liked staying there. No free wifi. Cable internet is free , but sometimes they run out of cables.
Located in centre of old town. Car parking in hotel.
Building works being carried out on the building next to it and also the street was a bit noisey
Good location. Modern decor. Nice staff. Hotel was fine did what it said on the tin. Rooms could have done with being a little bigger. Door to bathroom wasn't fully closeable and was in effect a sliding screen. A proper door would have been preferred.
Personel was very well skilled.
The hotel is very classy. It looks even better than in the pictures we previously saw of it. The staff are excellent; cleanliness prevails; would definitely recommend!
An excellent hotel, styled differently to a lot of hotels and it works well
Very modern, fabulous decor, excellent location. The glass bathrooms leave little room for privacy - I think the blind between the bathroom & bedroom should be opaque to enable a least a little privacy.
we were 5 years married and when we check-in in the room, there was champagne!!! They made our stay unforgettable..fabulous. the airco system was a bit complicated
I was closed to the old town within walking distance of major sites and downtown Parking was far away 5 blocks and expensive. Breakfast was poor and not a big selection as in other Hotels
This Hotel is not ready for the potential influx of tourists from outside of Spain. Information was not given for example Newspapers were from different countries were freely available each day but we were not informed of this until the third day of our stay. The bar does not display what drinks are available. I asked for scotch and they had to look in a cupboard behind the bar to find it. I asked the concierge if I could arrange a guided tourto various areas and he said none were available. These usually are from tourist hotels. There was no information supplied as to the hotel facilities. There were insufficient sun beds to accomodate all guests we were involved in the German method of ensuuring that we had a sun lounger for the day.
good service,location,standards no tea making facilities in the room...and overnight carparking charge of 19 euros despite it being out of season
I have wrote my preferances in advance to the hotel and they've followed all of them! Fantastic! Reception was very polite and everyone spoke English. Restorant: food was very good, everyone spoke very good English and were friendly too. The same about spa. Beautiful gardens around the hotel.The room was very clean, warm with airconditioning. Beuatiful bathroom, nice room itself. The metro from the airport stops 50 miters from the hotel and there are two bus stops nearby: bus number 19 and number 32 which are going to the centre. I liked the beach very much- very good if you have small kids: the sea is not deep. Lots of little restorants around the hotel. Hotel was absolutely the top point of my trip to Valencia! If you go to Spain please remember that not everyone speaks English. But if you agree to try to understand them, they will absolutely do there best to explane you everything. That was my experience. I never had any problem with language there!
service and breakfast it was tohot i the rooms at night
everything was first class. highly recommended no complaints .
its location close to the city , on the beach,the splendid promenade, restaurants and the new docklands F1 area nothing
Really liked the big balcony. Great shower with multiple jets.
It was our honeymoon and the room we stayed had a beautiful sea view which we liked the most. The staff at the front desk were very friendly and helpfull also the minibar was free.
Stunning views of the sea including the America's Cup course.
The location is ideal by the beach and the city. It's a very beautiful recently totally restored hotel with a 100 years history, the food is truly fabulous. The floor in the room and bathroom is made of noisy laminate. The bathroom is very unusual, lots of design, not very practical.
near the city center and train station. stuf need to have beter english speeking
problems with meal, nothing available from set menu which were suitable so only one of us ate so we lost money which hotel wouldnt refund said it had to come from yourselves food
Excellent value for 4 star hotel in city centre. Staff helpful. Recommended. Room was quite small but was described as standard.
Really good bed
Excellent location by the main train station and metro system and close to all shops, bars etc in the centre.
Style of the hotel - modern and fairly minimalist. Convenience for the rail station. My room was slightly too small. The woman who was the only person in charge of the dining room and the bar at 10.00pm was very grumpy when my colleagues and I wanted a drink. We had to get the reception manager to phone her and order her to serve us. This she then did, but with looks that could have killed us.
Location & price
Friendly staff, excellent English Location very convenient Excellent decor Not well sign posted from the station
Excellent location right by the train station! It's a gd neighbourhood, at least not dark quiet streets since traffic is high all the time. It's close to the old quarter, and have easy access to buses to the beach. Rooms' quality are excellent for this price... great attention to details as all rooms are scented! Great, new facility... excellment value for the money. For this price, it's hard to find any complaints.
The staff is nice and helpful. Location is absolutely perfect, especially if you coming/leaving by train, like we did. room was clean and neat. They let us in very early, so we checked in somewhat between 10 and 11 am! The breakfast aria is very small and we have to wait while somebody vacate a table. Breakfast itself is just OK, nothing special and definitely not worth 15-20 EUR per person. Go out and it somewhere local. We got room with "nice" view on the wall ... so curtains close all the time.
Great hotel with Modern decor. The room and bathroom were spacious.It very close to the Valencia Train Station and walking distance to the main sites of interest.
Most things Breakfast was crowded and lifts were bad-- not enough for size of hotel
Not enough lifts
the bar is not cosy
They put us on the smokers floor without asking if it is ok.
Very clean, modern decoration, relaxed, friendly yet very efficient staff
Really Nice breakfast, huge bed, great view, top location near the park, even free parking isn't too hard to find. Windows did not fully open.
Location. No smoking room with strong smell of tobacco. Receptionist's solution: send somebody to open the window. Room full of dust. Worst ever orange juice! Not what you'd expect in Valencia.
the staff was friendly and the hotel very pleasant.
vey much enjoyed my stay would love to visit again
Nothing When I got to my room, the smell was just unbearable. I prefer not to use word to describe it, but I thougth I could die. When I came back to the reception desk, the fellows there looked at each other and said: "I told you. It's reaching the fifth floor". It took me an hour to get another room. No restaurant, no room service, no rooftop terrace. I moved to another hotel in the morning.
Good location. Comfortable Beds. Good size bathroom. Modern. Clean. Nice breakfast. I would have liked there to have been Coffee/Tea making facitlites in the room for that first cuppa in the morning when you get up.
easy location and nice big rooms
the design of the hotel was very modern and funky. Great location There was no mini bar
the bed not been sure were the front door was
Location next to City of Arts and Sciences Not a 4 star hotel. No conditioner in the bathroom and very few other products one would expect from a 4 star hotel. Just soap, gel and shampoo and soap not replenished every day.
perfect location no complaints
Welcome treats deliverd to our ro9om soon after arrival, use of gym in the shopping centre and free bottles of water in the room and replenished every day - fantastic! Location was further away form the centre of the citys than I expected and it was very difficutl to find out how to get into the hotel - the entrance was not clearly marked and we had to walk around the shopping centre a few trimes before we coudl find the entrance.
The hotel was just FAB!!!The hotel is just on top of one shopping center full of restaurants!Realli nice|||
Location Staff not friendly
location was good! there's a big mall down the hotel.shopping was great.It was close to Arts and Science Center which I guess is the highlight of my Valencia trip. the or staff move so slow at the reception.Both in our check in and check out. no sense of urgency!
This is a modern and comfortable hotel located on the top floors of a shopping center. So there is plenty of choices for restaurants. I highly recommend renting a bike form the hotel to take advantage of a vast bike path which is part of nearby L'oceanogràfic and the City of Arts and Sciences. Although the entrance and the lobby give you a feeling for a 4-star stay, I must say the room-furnishing is fairly basic without giving me much to talk about.
staff friendliness, honesty and helpfulness the other guests!!
All very comfortable central. Very charming staff
All staff were helpful
Location not far from station and centre of Valencia. Slighly noisy from revellers at the front (we were woken at 4:00 am by someone getting into their car and getting out of a parking space by driving into the car in front, smashing a headlight). Family who stayed in room at back thought it much nicer - more spacious and quiet.
Great room, absolutely huge. Reception staff unfriendly & unhelpful.
Perfect hotel a perfect location with pleasant staff.I highly recommend this hotel
Location, very know-what-to expect hotel (same as any business-like hotel, no atmosphere but very clean design), spacious room
An extremley comfortable hotel with friendly and welcoming staff.
Good sized room, central location, good breakfast choice and quiet for a city centre hotel. No, met my expectations.
Staff were very helpful. I didnt book 'with breakfast' as the cafe across the road is excellent.
Fair Location was not easy to find
Excellent clean hotel with good location to airport and city. Staff very helpful A more prominent hotel sign
Nice view of the city. Wifi cut out the night before leaving...wtf? The mini-fridge is room temprature.
Clean comfortable hotel The lobby was a little impersonal in its decoration
Large airy rooms - well fitted bathroom. Excellent restaurant recommendation by the reception staff. Nice gym and rooftop pool with spectacular views. Close to the Metro. Close to airport (15 mins drive so great for business trips) Not much of a welcome when we arrived. Poor restaurant service, ambience and value. Too far from the centre of the town if you are here on a leisure trip.
The rooms are clean and cosy. The staff is really friendly... The food wasn't exceptional, neither the location...you're a little bit far from where the good restaurants and bars are located.
Quite a way from the City centre in a new area with construction happenin all around. No problems with a car
easy to go downtown
The location and surrounding transportation connetions were very important to us for selecting this hotel.
Breakfast was great and the location was brilliant.
The hotel begin to be old and some equipments (like Jackuzi) not function. For the rest it remain good.
It is a nice Hotel with good rooms, clean and confortable with a nice hydromassage in the room and beautiful view of Valencia
Good location for my purposes, quietly situated and easily accessible. Bed far too hard and no proper pillows made sleeping very uncomfortable.
Nice hotel in a great location
Only there one night but room size good and comfortable. Breakfast selection was excellent. Car parking available within the hotel. Car parking charge was expensive and should be advised when booking.
The hotel was really nice and clean
Nothing. I know, the heavy rain storm, whatever. for me, as a customer, its all excuses. the hotel service was one of the worst I have seen world wide - and I've been up and around. sorry. I will not be coming back to the hotel.
Fantastic location for viewing City of arts and science. but not good for family trip.. the restaurant opens at 8:30 PM. when my children used to go to bed. We had difficulty in having dinner. and I felt the hotel was overrated. not 4 star.
Excellent room. Helpful staff. Only problem was that security box in room wasn't working. Very slow in getting it fixed and no alternative way of keeping belongings safe.
Friendly staff, cleanliness and positioning of the hotel.
Baetiful view from the hotel, very comfortable room and bathroom Staff doesn`t speak English
Nothing its not very good if dont speak Spanish This hotel is ok if you speak spanish
location perfect visiting American Cup
nothing special It could use a facelift
clean, very comfortable
Location. The hotel rooms are very dated now....
We found staff very helpfull and friendly,Hotel was clean and food was very good. Hotel was situated in a very pleasant area, by the river bed and not too far from the beach which was very nice. We found that all the local transport was very good and compared to England very well priced. We enjoyed our stay very much. The only thing we did not agree with was when we decided to stay at the hotel for another 5 days because we liked it very much and also we were going to the Moto GP race. We found that the prices went up so high for that weekend.
comfort and general atmosphere distance from town centre not what id thught
Very good position for access to central Valencia Used the restaurant for dinner but very expensive
location of hotel the airco was very poor and not able to change it yourself in the heat in the summer it is absolutly to hot in our room
The hotel staff were very friendly and spoke English. It is right next to the City of Arts and Science and a 15min walk in to the centre of Valencia.
The staff was friendly and polite. Parking.
Convenient location to attractions, and the best breakfast we had during our week in Spain. During our stay, we were at 3 different hotels and enjoyed our stay at the SH Palace the most. Parking is an extra fee at the Public Park. 2 twin beds pushed together do not make a king size bed!
The Old Town, City of Arts and Science and Mestalla Stadium are all within walking distance and there is a direct bus route to the port and beaches. The immediate vicinity of the hotel is not very interesting.
good size bedroom and excellent bathroom.nicely situated hotel. Hotel very business orientated. Little tourist info,Excepting reception staff the rest were surly,a smile and a hola would be nice.No coffee shop, restaurant menu very limited. A 4star hotel yes a 5 star no.
Beautiful hotel, nice rooms, good hard bed, gorgeous bathroom, well located.
A very good location for a walk to the center looking for historical notabilities or restaurants, as well as art & science museum area onthe other side. Very quick room service. No music in the room - no music channels like MTv or VH1 on TV,radio function on TV didn't work.
The breakfast was the highlight of our stay with a good and varied choice. Hard beds and poor air conditioning
The hotel was fabulous, rooms spotless and well equipped. Very good location, breakfast although expensive was great, so much food to choose from. We would definately return again. no bad points
all ok The price of the garage very espensive 29 € for 10 hour!!!!
Very laid back and staff helpful & pleasant. Rooms good size and good selection of toiletries which was very useful as had to dump a few at the airport due to draconian measures of the uk airports
Comfortable, good service, good location
Very nice rooms. The staff was very good. It is very close to the old river which is now a park, and was very nice for running, walking and biking. Although there was an exercise room, it was very hot, and not conducive to exercising
The space in the room, the hotel staff were very helpful It was really diffiuclt finding the hotel street as it is above a pavement and not shown on the navi. There is absolutely no signs which the hotel must change
I did only 2 nights and b fast was good clean room nice b room and quiet nights There was no time to complain all was fine
Attentiveness of staff and quality of interior design. Toilet arrangement in bedroom could be improved.
Most importantly for us was location and this one was pefect for exploring the city by foot Still some work being undertaken at the hotel, but nothing that cannot be put up with..
Good location, very good service, clean rooms. Room needs renovation (floor).
Service kindness and understanding Service at the breakfast and gastronomic need strong improvement for a 5 stars Hotel cathegory.
Very good hotel, near to shopping centre and transport. The restaurant is good and not too expensive. Breakfast was not included. Other booking agencies offer the same hotel with breakfast at about the same price or less
the helpful of the staf
Brilliant idea to have a pool on the top of the hotel. A little bit worn down, but that is reflected on the price.
Staff was friendly. You must pay extra for internet.
Friendly staff and good atmosphere
comfort of the room and hotel, hotelstaff (very friendly and helpfully ... in English), swimmingpool
no English channel on the TV. I like TV, ie sky news. I told staff and was informed it was the same in all the rooms. Not good enough!
The location, next door to the tube, was handy. The man at reception on arrival was rude and ignorant. In addition, we requested a non-smoking room and he put us in a smoking room - it smelt disgusting. Also, the dust/dirt/grime in the bathroom was noticeable.
Excellent value for money, good location and confort
Clean, simple but well organized, easy reach, very good value for money, well insulated windows and hence quiet A bit anonymous
quality of the food and the luxury of the spa not applicable
Friendliness of the staff, very good service
Very nice luxury hotel, they pay attention to details, made my stay in Valencia all that more enjoyable. Also great breakfast and room service food was lovely. Located in between the old city and the new, we had a car so made it very easy to get anywhere. Thankyou. Spa centre closes at 8pm which seemed early since after a full day out it was nice to come back and relax in the pool. A personal item went missing from the bathroom, bit strange.
Sitting in the garden having a drink before before evening meal.
The relaxed atmosphere of the hotel, Food at breakfast was amazing but we was a little upset about the quality of the food at the evening restraunt
Excellent service from the moment we checked in - the girl at check in gave us a map of the city and took the time to show us where some of the local restaurants were and where the main tourist attractions were. The rooms were large and clean and the location was excellent - walking distance to the city centre.
Superbly furnished, and very helpful and pleasant staff. Too far from the city attractions - 20 mins walk at best.
Room size. Areas for relaxation. Despite being a resident I object to a 10euro per person per day to use the pool.
Great room, balcony was excellent There was no fixed shower head so you have to hold it above you when showering, this was awkward and had the effect of also drenching the bathroom floor.
The beds helpful staff The outrageous cost of nreakfeast and tea coffea more than a central London equivalent hotel
The hotel was conveniently located, clean and affordable. We were pleasantly surprised when we arrived. The room and the bathroom were spacious and it was easy to get around through the city from the hotel.
Location & Value for Money
very clean and comfortable. excellent location for sights.large ,bright clean room, very good value for money breakfast far too expensive so we went around the corner!
its proximity, to the city on one side and the park on the other
Clean, position. English knowledge level of personnel No free parking Noise
The room was stylish and comfortable with lots of room.
felt at ease and had a lovely view from the balcony
staff were very helpful
The hotel was central with just a short walk to both the historic centre and the new attractions. And also the no.1 bus stopped directly outside for visiting the Americas Cup complex. Although there is a public car park right next door it was very pricey. There were others quite close which were cheaper and if you get out early enough you can bag a free parking place in a road nearby.
Nice service, friendly staff and nice room. Location is excellent, close to all the nice restaurants and centre. The fact that, since it was wintertime, we couldnt adjust the temperature (airco is off in wintertime) in the room was very annoying. It was really hot in the room (22 degrees outside) and we had to sleep with the window open (really noisy.)The bed was also a bit too hard.