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Flies on the balcony, room 1240.
25min bus ride to the hotel. Maintenance underway. Ltd choice of restaurant options.
I enjoyed the stay although short. I did not stay long enough to determine.
Spacious room, good pool and public areas, a place to slow down and relax. Close to highway and downtown (must have car). Hotel will rip you. They leave some water bottles on the room and charge almost 4$ for each, problem is that I found the Price on a tag with some green sayings on the las day and a lot of bottles later. Charge 54$ for a 1 minute int. Call? Cmon! The price for the room itself is good but I felt stolen.
The hotel was convenient for the airport and the room and beds were very comfortable. The late evening snack we had was very nice but expensive for what it was. The breakfast was also expensive.
It was a very comfortable place to stay - especially for the price that booking.com got us. Wonderful pool, a great little walk out onto the point for a view with relaxing music playing along the way. Lots of flora and fauna. The room was very nice and the bed very comfortable. Wish we'd been able to stay longer. We were there for one night before our cruise. The shuttle was great to the hotel and we got a taxi to the ship. The food was expensive, but the atmosphere was great.
It was close to the airport
Location, Location, Location! Really close to all the malls!
somewhat in need of a renovation
The walk around the jogging track was immense and coupled with the water feature of the Blue Lagoon made our holiday all the better. The grounds of the hotel I found very private. No complaints
Staff Room Location
My room was ready when I arrived.
Restautant, room comfort, service
Nice modern clean facility. Great rooms. Hour long wait in the business center just to collect a package.
good location near cruise ship terminal. full beds are quite small. Queens would be better. Expensive parking. Just "OK" restaurant.
The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.
Location to cruise terminal. $ 43.00 a night to park your car. Ridiculously expensive.
Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami. There was nothing that we didn't like!
Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!
Not much Pool next to very busy highway
Suit was really nice and not expensive
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
Nice hotel Mold in bathroom and do not validate parking
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
The staff was pleasant and helpful. The room was not what I booked but it was just an overnight stay so I didn't make a fuss. The bathtub paint was chipped and it was so cold. The air never got warm so I just took it off and layered up. Breakfast was really expensive.
Rooms were comfortable, clean, and we had a nice view of the golf course. The airport shuttle and location made this a perfect start to our vacation.
Clean rooms and modern feel Not much parking. Valet is not free and over priced. Right across the street from airport so expect some noise. Not much but some.
The view was wonderful. The bed was extremely comfortable. The employees were helpful and the shuttle service was really useful. The shower was not very big and there was no hook or rod to hang up my used towel.
Close to the airport with readily available shuttle service. Nice views of adjacent gold course.
Could not get room service. No free internet No wake up call
The staff is very helpful and professional... Excellent service... The dining room could be a little bit more cleaner...
I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.
price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job
The check in line was super long when we arrived so we went out to dinner. When we got back it was peaceful. Staff was nice. Decor was modern. Beds were soft. Room was quiet. Very nice stay. Needs free coffee in the lobby in the morning.
Nothing Front desk rude and not interested in help
Bar, bedroom Parking
Probably one of the better rooms I've stayed in. Spacious and clean. Room service was quick. The pool is wonderful. The restaurant options are great. If you're looking to get something to eat and enjoy some good music I recommend Area 31.
Loved the location, restaurant and bars I wish they had coffee available for longer in the am, start earlier and end later, I missed it every day, either I was leaving to early or too late
The staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights. Well done! Rooms are nice size and had great views of the harbor and city lights. Would definitely come back again! Price for parking is steep.
Outstanding service Exceptional experience We have stayed at Epic many times, but this was the first time bringing the kids. The kids had a wonderful time. As a family we cannot wait to come back!! each stay at Epic has been an exceptional experience, which is why it's our hotel of choice when visiting Miami.
Location and staff Dirty, loudy, parking, people hosted.
Room quality, location, pool, gym, breakfast area, Lobby, In-Room dining experience was terrific. Bed linens were not soft, very rough and low quality. Pillows much to big and thick, no choices for pillows. Took one hour and three calls to get extra towels.
No good signal tv, I can not go to pool for private pool party.
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
the pool the room the lobby the location the restaurant the gym poor parking service if you dont call for your car in advance you can wait up to 40' for your car
The staff were very accommodating, but certain floors of this hotel are LOUD. Try to stay away from the waterview side of the building directly above or below the 16th floor where the restaurant is housed.
rooms restrant on site zuma is amazing in the heart of downtown 39 dollars a night valet and no adult pool also pull was a bit small for the size of the hotel. during spa the zen room you could hear the music blasting through the wall
Fun lively noisy location in downtown Miami We were not given the room we ordered but they did try to make up for the error.
The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.
We were impressed by the service, which is really outstanding. The beach island is really nice, it's a pitty there is no entrance in water. The view is great. The food was average. We had few dinners at the hotel and it was quite expensive, but so-so.
Very nice rooms and staff were great. View from rooms was also very nice.
The gym the view the food and drinks and the poolside service was spectacular. Late maid service.
Great Staff, great view, very clean, i mean they clean the rooms twice a day, the staff is the best part of this hotel. Will stay there 100000 more times. The food and parking are not cheap, $40 per day just to park and the breakfast will cost u some $$. Needs a fridge in the room, it's miami.
Even though looking from the outside the building looks kind of old, its inside view looks amazing, as the rooms and hallways.
Nice ambience and services. Excellent food.
Door staff and reception were very competent.
The room was spacious with open bathroom; the balcony was great and the design nice and calm. the room service is not 24/7, the spa was closed for refurbishment
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
The room the view the staff the gym I love it The food too expensive
We've stayed in other Sofitels before and this one didn't seem like one; the room definitely didn't live up to the brand. It didn't even live up to some of the lower-market Accor brands either. We were very disappointed. Towels were unwashed; they smelled like they were new from the manufacturer (not even washed for the first time). Carpet looked old. Room didn't seem upmarket at all and needs updating. Bathroom smelled like smoke in a non-smoking room. Front desk either initiated or failed to stop another hold on our credit card, beyond the normal hold for incidentals, the day we checked out no less (and we checked-out several hours before normal check-out). This was not a problem per se, but it was still an annoyance, especially considering that hotel seemed sub-par in other ways. In summary, the room was not horrible; it just wasn't a Sofitel. It was the equivalent of an average hotel, not even above average.
Beautiful hotel, very comfortable. Pillows were so soft they became flat while Laying on them
Service was excellent and food was good. Good size room. Hotel is a little dated and needs some cosmetic refurbishing since structure is good. Bathroom and tub our outdated.
The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel. Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
Friendly helpful staff. Delicious food in restaurant and bar. Lovely pool area.
Clean, friendly staff No continental breakfast
Atmosphere Not alot of pillows per bed mattress not firm enough
Nothing The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
The hotel was very luxurious, mable lobbies, marble bathrooms. Beautiful views of Miami bay. One could have lived in the bathoon it was so big and plush. The room service menu was expensive, however we were not too surprised at this as the hotel was definately upmarket & luxurious
Front Desk staff made great accommodation for my early arrival and made quite sure I was well taken care of. Restuarant breakfast of Corned Beef Hash & Eggs was spectacular.
Amazing staff, great dinning
The service at four seasons is exceptional in every area. An amazing experience. Everything was perfect
Professional and courteous staff, wonderful bedlinens, large well- equipped bathrooms, extremely quiet hotel. Outside a large, nicely warm pool. Remember this is not a beach hotel, you are among the skyscraper financial buildings on Brickell Av but the service is outstanding as are the views and there are plenty of good restaurants/cafes in the area.
Stayed for 5 nights. Had food at every restaurant practically in he hotel, each one better than the other. The pool and the facilities were exceptional. They had a superman at the pool deck - think his name was Sam. Everything eas exceltional but he was very courteous and took extra care of our 9 year and ensured he loved the pool and the hotel.
Pool,location,bed itself was nice. Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.
The W Miami is a beautiful hotel with amazing amenities. The rooms are luxurious with king size beds and large bathrooms. The fitness center has all the machines needed for a good workout, and a hot tub for after the workout. There is a large pool on the 15th overlooking the bay. I can't wait to return.
Location is great. Friendly staff. Reception lobby too small and crowded. Walls too thin.
The hotel and atmosphere were great. The best service were the bell hop and the valet service. Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.
Amazing room, will definitely go here again. Staff was helpful in providing a room when Amoma failed to make a reservation for the hotel. If you are booking a hotel room from kayak through a third party, buyers stay away from Amoma!
Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves
The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
Location and pool. Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.
Modern, cool, hip--like all W Hotels. Unlike some, there wasn't loud music playing at 3 am at the upstairs club. View is great. Gym is good, but a bit of a haul to get to as it is in a different building. Hotel messed up my bill quite badly and overcharged me by about $500. Only attempted to resolve after I had to intervene at check-out and again over the phone (and I still haven't seen the final refund come through via the bank). Additionally, while I was having dinner, the bartender at the restaurant came up while he was on Skype with his son and was like--"look at this beautiful woman eating by herself!" It felt a bit invasive.
Loved this hotel. The concierge Jorge Rocha was so helpful, he gave us GREAT customer service. I highly recommend this hotel to anyone visiting Miami.
Location is excellent. Hotel is located walking distance from great restaurants and shopping. Located in the heart of Brickell. We checked in on Thursday for a special birthday "stay-cation". I was under the impression that this was a five star facility, but the room we were placed in and the service we received was far from five star quality. Within hours of our check in, the bathroom sink clogged up. My husband and i went to dinner and asked for maintenance to come to our room while we were gone. When we returned, it appeared that someone had come to fix it. However, within 30 minutes, the sink was clogged up again. We called the front desk and at 11:15 p.m. two maintenance men came into our room with a shot-vac to attempt to fix the problem. A shot-vac. At this point, the proper thing to do would have been for the hotel to offer to switch our rooms. Instead, we bore the sound of the vacuum and the maintenance crew for about 15 minutes. When one of the maintenance men was done, he said he would be back up in 30 minutes to see if it was fixed. It was almost 11:30 p.m. at this point! My husband told him not to bother returning. Not shockingly, in the morning the sink was still not working and now the toilet was backing up. I was appalled and embarrassed that I had booked this hotel for my husband's birthday. I went to the front desk to check out and aired my grievances. I spoke to a supervisor/manager that was there. He offered us a free breakfast that I said we would accept but then the manager took it back and said, "Well, actually it's past breakfast time." He offered to give us drinks at the bar instead. I could not have walked out fast enough. I was SO disappointed with this experience and spent the rest of the weekend trying to make it up to my husband (who has been ever-patient)!
The service was amazing. Everyone from the front desk to the valet to the gift shop clerk were all about service. N/a
rooms were nice, comfortable, location was good for what we were doing Found what appeared to be a pubic hair in our room service food. We did not eat the food and would not eat in the restaurant. We both stepped on glass shards while sitting at the pool. We brought it to the attention of the spa staff who shrugged it off..
The construction of the shower lead to water pooling up at the shower door and seeping out into the bathroom.
Really nice hotel with good location and amenities. Got a great deal. Some areas of the hotel are looking old and may need to be revamped.
Best bathroom ever. Fun electronics in room. Great breakfast.
loved it everything buttttt the 24 hour menu was horrible not enough selections for the price i paid. need to offer complimentary breakfast.
The breakfast is good!! The parking is expensive!!
I was very suprised with our stay. I went into this as a vacation made very last minute and saw good reviews but figured it would just be an OK hotel. However it was a really nice place. The staff was very attentive. They book a massage for me. They set up a crib and twin bed for my 2 year old son so he could choose which he wanted. They had smart TVs which allowed us to play netflix and youtube at night. my wife and I especially liked that the hotel had many resteraunts, starbucks, pharmacy and many botique stores attached to the hotel. The pool was nice, but the only drawback is that it is situated in a way that we only got sun in certain parts of the day as the building blocked out the sun before noon. so 12-5pm the sun hit the pool. It was very close to south beath (lincoln rd). We had a car but with all the shuttle services you really could not even bother. They had busses going to many of the attractions you want, and if it wasn't uber would fill in the few gaps. I would 100% go back and do plan on making this a semi-regular vacation favorite. It also helped that there were other familes with kids for my son to play with. He had 5-10 kids to play with in the pool on any given day. ENjoy! and thanks for the memories
Nothing to write home about. The view was great but the rooms were standard! I expected a bit more comfort for the price.
The room was beautiful! Had an amazing view. The staff were amazing as well, very friendly and helpful. Would have liked to see some more shopping boutiques
Staff was friendly and helpful
I loved the hotel grounds, great location but our room was tight. Shower/tub needs refinishing. We will return. Tub & size of the room
Desk staff particularly friendly and helpful.
Location, bar, extremely helpful staff Windows that do not open so one must use a.c. However we request a room with window or door to get fresh air..
Everything including location from the Port of Miami, nice lobby, great restaraunt, and view from balcony! Pool was horrendous. When you go to FL the one thing you look forward to it the pool/jacuzzis. To put it in perspective, the pool water was warmer than the hot tub. Outside of the pool area needing some work, everything was great.
I thoroughly enjoyed our room on the 21st floor. The view was amazing and the room was very plush and comfortable. Enjoyed the daily Happy Hour specials and the buffet styled breakfast thats readily available downstairs at the restaurant called the "Catch". The service the Marriott provided was Awesome! I would stay here again.... $10.00 or less ride to South Beach using Uber or Lyft. If you don't want to pay the daily parking charge, there is street parking that affordable adjacent to the hotel. There is no microwaves or refrigerators available in the rooms. However, you can requested these items if they are available.
Great pool area It would been nice if breakfast was included
Location Very noisy. Walls are paper thin. Elevators are extremely slow and small Would not stay there again !
When arriving we were told we didnt have a room that we had lready reserved. They then contacted another hotel and moved us there. When arriving at the next hotel we were told they didnt have the room that YVE said they had for us. The desk at YVE assured us the hotel we were moved to had a room with 2 double bed waiting. Come to find out that was a lie. We had to give our teenage kids roll away bed and crowd the room. All around a mess and inconvienience we did not need at 9:30 pm. I will never attempt to stay at YVE again, even if it was free!! They suck.
Clean hotel. Clean updated room They could not find my reservation I booked through Kayak. No record of it in their computer. This caused a delay in access to my room. At times the lobby was a bit noisy with loud music
Rejoicing with GRATITUDE for superb access to the Arena, Port, and Beach!
Room was clean, staff were nice and professional Bathroom size was small almost like a cruise ship of airplane
Location! The room and the bathroom was way too small, the window was above our sight so couldn't see anything outside. I would not suggest anyone stay there. I did not enjoy my stay at all.
"Rooms were nice Food and service in the bar were excellent Parking situation was inconvenient and expensive. The elevator situation is a disaster
Very close to Metro (People Mover) for Little Havana. Happy hour in the hotel lobby bar includes one complimentary alcoholic beverage. Concierge was very helpful as was the staff, and very friendly. Shuttle services are available to take you to the port/ships and can be scheduled according to your needs. Rates vary depending upon how many people are scheduled to shuttle at that time, but reasonable (for 2people - $6 each). Close to 7-11, grocery stores, downtown Miami and restaurants. Would definitely stay again.
great location small bathroom loud air conditioner
Bar staff really stepped up to meet our needs whether or not requests applied to them
When I got to hotel they had no reservation for me. I had my confirmation number and voucher to show I had paid for room and they had no record of it. They were full and initial said they could not find a room . This was very distressing because after a long day of work and travel I needed to get to into my room to prepare for an extremely important interview scheduled for early next morning . I am a young single woman and had never been to Miami so was unsure of where to go not knowing the area. After a stressful hour or more of waiting finally got the last room in hotel. The hotel staff were friendly but it was an extremely stressful situation. The interview following morning was most important for my future.
Revamped lobby since 2015. The restaurant/bar is great. Free cofffe in mornings and cocktail in evening. Room is clean. It's small but works fine for 1 or 2 travelers. Good access to downtown and easy to get to south beach. Staff this time was much more welcoming than 1 year ago. No complaints. I wouldn't say it's romantic or water front. May not be a great place for beach goers (small room and bathroom) I could imagine sand getting everywhere. Bathrooms are small and not sure fan works.
Great place to rest our heads for the night between flights. Shuttle arrived promptly after we called the hotel. We received a free upgrade for no apparent reason (woo hoo!). The bed and pillows were comfortable. Everything was very clean and nice. Please note that the shuttle ends at 12:30 AM and resumes at 5 AM.
The hotel staff is courteous, well informed and very professional. Andrew and Glenda were especially willing to help me with my requests when I required arrangements to extend my stay. The breakfast has an excellent variety of items from which to select.
Desayuno muy bueno, cerca del aeropuerto y de todo. El personal fue muy amable hasta nos querían regalar taquillas para el partido de Baseball. Definitivamente me volveria a quedar
Shuttle to and from Miami International Airport. Staff was friendly and helpful. Room was clean and quiet. Incursion into Lobby by seriously impaired woman (cursing, yelling and belligerent behavior) morning we were flying out. Hotel security just stood around doing nothing. Front desk gentleman was trying his best to handle situation, and keep the woman away from guests. Police had to be called.
There were nice restaurants nearby. Close to the airport and shopping mall. Not too far from the port of Miami. It was very clean, staff was courteous and the continental breakfast was appealing. I would diffinently stay there again. Thanks! There is only one shuttle and I had to wait way too long. Almost an hour
The hotel was very clean and organized, Jesus was extremely helpful, he went out of his way to accommodate us. I would recommend to others. Airport pickup took more than an hour, I think they forgot I had called.
Staff perfect Eating area could be larger
A great place to stay. Rooms are great. Breakfast was awsome. Only two things I can say that disappointed me. First location to the beaches. Second no pool. I would stay again as long as I was not going to the beach.
The rate is very fair, near the airport, with free shuttle service. They were sold out, and they put me a handicaped person room. But nothing very disgusting.
they excell in all the service,
Staff was friendly. And several nice restaurants nearby such as Latin 2000, and catch of the day. It is far from south beach, but you can pick up the 150 bus from Miami international airport bus terminal, and be at south beach within 40 minutes.
the staff, the breakfast, the jacuzzi, the comfort, the rate... wow!!! I will be back!
Terrible service of front desk staff and mechanician to fix the equipment and receive customer who had phisycally difficulty in bad atmosphere of the room
We found the staff and facilities to be excellent - very clean and well equipped rooms, and good restaurant and leisure facilities
This hotel had a surprising nice lobby and pool that made me wish I had built in time for lounging poolside and enjoying a cocktail. The free cocktail ticket received at check-in was a nice perk not offered by most hotels. Additionally, the staff was very friendly and helpful. The room was clean and quiet - no noisy maids or slamming doors in the hallways. The location is great - very accessible for Brickell business environment. 25 minute mid-day taxi ride to/from the airport.
Valet yelled at me because I was never charged. I even asked the front desk why I was not billed. Turns out they spelled my name wrong and were not able to bill my room. I don't think that I should have been reprimanded for their spelling error.
The view from the bar (25th floor) was stunning, the rooms are well kept, and the hotel overall was very clean The bellhop left our luggage pieces on the cart at the entrance and never brought them up (we went down and got them), it costs $30/day to self-park (no in-and-out privileges, so more if you leave/come back), while the map shows it close to the water the closest beach is a 15 minute car ride away, and the rooms and bathrooms felt a little dated/worn
Front desk was friendly. Room was clean, coffee in the room was good, great bay view and I didn't get out much but the location seemed perfect to me! How the snack bar was out in the open tempting you but all of it was for a fee, it should be locked up unless I request for it to be opened. Can't imagine what parents with children go through to keep them from munching.
The staff was very accommodating, outgoing and friendly. Upon arriving early we had to wait for a room, no big deal, check-in wasn't until 3pm. For the inconvenience we were given a free wi-fi code. The code never worked. I would have been discouraged to buy the wi-fi and then not have it work. On Saturday night, our room which faced West, could hear loud party/club music until after 2am. It may have gone longer but that's when we finally fell asleep. The tv was old, outdated and did not work well. The channel was stuck on the "movie" channel, however it would not let us select/rent any of the movies.
Great location in Brickell. Close to Metromover and the bay. Rooms start on 16 so you definitely have a view. The Bar@25 is awesome. Priced for the view, but you won't find it anywhere else. The lobby is on the 25th floor, but the guest rooms were below so you need to use a different elevator to get to them. The carpetting was dirty in the halls. The reqding lights in the room were old and only some of them worked. The radio was old and not compatible with newer iphones.
Very clean, modern, and luxurious.
Restaurant service has to improve
I stayed here because I was working late & didn't feel I could drive home, which is more than an hour away. I checked in at 4:AM & had arranged to check out around 1:PM. It seems that the cleaning staff did not look at the notes in the computer for my eventual check out and on 2 different occasions, one at 9:AM & the other at 10:AM, they attempted to gain entry into the room to clean, I suppose, and the door made a tremendous noise as I had put the security latch on it. This was quite disturbing, having been woken up twice. Check the computers!
Room was nice and staff were very helpful. What is the deal with the parking? Parking lot in the building as well as other structures surrounding the building were all empty yet they were charging $30 a night to park. Don't understand how this is a thing.
Bed was very comfortable. Price was ok. Closeness to airport. The bathroom was dirty it had hairs everywhere, it wasnt breakfast included, the front desk personnel werent as polite as you would expect.
The complimentary coffee in the lobby was very convenient!
Near the airport Not clean. Carpet at baseboard never been cleaned. Lobby is boring and leaves hotel with zero personality. Menu is awful. Hotel will only survive because it is close to the airport, nothing else. Not enough parking spaces. Sound heard from other rooms because of lack of sound insulation because of cheap construction. I could go on and on! !
Jessica at the front desk is great! Very helpful with everything we asked for. Had to ask for linens for the fold out couch.
I honestly loved the hotel. The staff was so nice. even suggested certain places we should go out and party considering that we traveled 15hours from Louisiana. I have nothing but good words. no Dislikes. I was completely satisfied =)
Ample Parking. Not a lot of choices where to eat in this location. The continental breakfast was pricey at $20 and not the greatest.
Hotel stay was good. The room was clean, the staff was great. Had dinner at the restaurant and 1)found a hair in the food. 2) they include gratuity in the check but when they print it out, it does not show that gratuity is included and ended up tipping them twice. 3) had breakfast at the restaurant and the bacon was burned and the eggs were not done right/did not taste right. 3)cost for the food and portions were excessively high.
I like everything it service was in top of the line I will be bak AAAAAA++++++++++
Close to the airport Not near choices for dinner