Overview

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Hotel Universel

2300, chemin Sainte-Foy, Québec City, QC G1V 1S5, Canada
+1 418 653 5250

£54+

Overall guest ratings

7.3/10 Good
Based on 1,989 reviews

Review highlights

  • 8.0
  • 7.5
  • 4.0
  • 4.0

Nearby

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    About

    Located in Sillery, this hotel is within 1 mi (2 km) of Champlain College, St. Lawrence and Laval University. Cegep de Sainte-Foy and PEPS are also within 15 minutes.

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    Expedia

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Gift shop
    • ATM on-site
    • Business centre
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Pool table
    • Storage available
    • Terrace/Patio
    • Free Internet
    • Pets not allowed
    • Free long-term parking
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    Based on 1,989 reviews
    • 8.0 "Location is great."
      10.0 "100% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "Easily accessible by car, said 94%."
    • 7.5 "Wellness & sports facilities were pleasant enough."
      10.0 "100% said that wellness & sports facilities were clean."
    • 7.0 "Good pool."
    • 6.1 "Service is ok."
      5.5 "55% said the reception staff was ok."
      5.0 "Only 50% thought the service was professional."
    • 5.4 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 4.0 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
      2.8 "For 72%, the lobby entrance was sub-standard."
    • 4.0 "Bar is not good."
    • 3.7 "Rooms are not good."
      4.2 "58% didn't like the uncomfortable beds."
      2.0 "80% complained about the bathroom."
      2.1 "79% thought they were poorly maintained."
      1.2 "88% found problems with the furniture."
      0.7 "Air conditioning was criticized by 93%."
      0.2 "98% criticized the small bathroom."
      3.1 "69% said the bathroom was dirty."
      2.3 "For 77%, the rooms looked old."
      0.8 "92% were disappointed with the minibar."
      1.8 "82% had problems with the shower."
      1.7 "83% thought the tv was sub-standard."
      3.1 "69% were unhappy with the view."
      3.3 "67% were unsatisfied with the kitchenette."
    • 3.6 "Not very comfortable."
      4.2 "58% didn't like the uncomfortable beds."
      2.0 "80% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
      0.2 "98% criticized the small bathroom."
    • 2.7 "Awful breakfast."
      4.6 "54% said the breakfast was too expensive."
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    Overall rating

    7.4 Good
    Based on 795 reviews
    • 7.3 "Good location."
    • 7.1 "Wellness & sports facilities were pleasant enough."
    • 6.7 "Pool is mediocre."
    • 5.5 "Service is ok."
      5.5 "55% said the reception staff was ok."
    • 5.1 "Average cleanliness."
      5.3 "53% thought the cleanliness of the hotel was average."
    • 4.1 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      1.9 "81% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
      0.2 "98% criticized the small bathroom."
    • 3.9 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
    • 3.8 "Rooms are not good."
      4.9 "51% didn't like the uncomfortable beds."
      2.0 "80% complained about the bathroom."
      4.8 "52% said rooms were dirty."
      1.9 "81% thought they were poorly maintained."
      1.4 "86% found problems with the furniture."
      1.7 "83% had problems with the shower."
      0.5 "Air conditioning was criticized by 95%."
      0.2 "98% criticized the small bathroom."
      2.7 "73% said the bathroom was dirty."
      2.3 "For 77%, the rooms looked old."
      0.7 "93% were disappointed with the minibar."
      3.0 "70% were unhappy with the view."
      1.7 "83% thought the tv was sub-standard."
    • 3.0 "Awful breakfast."
      4.4 "56% said the breakfast was too expensive."
    • 2.3 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
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    Overall rating

    7.2 Good
    Based on 1,034 reviews
    • 7.6 "Wellness & sports facilities were pleasant enough."
    • 7.5 "Good location."
      8.5 "85% liked the proximity to sightseeing."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% liked the proximity to shopping."
    • 6.6 "Pool is mediocre."
    • 5.8 "Service is ok."
      5.6 "56% said the reception staff was ok."
    • 5.4 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 4.3 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
      3.1 "For 69%, the lobby entrance was sub-standard."
    • 3.0 "Quite uncomfortable."
      3.4 "66% didn't like the uncomfortable beds."
      2.1 "79% thought it was too noisy."
      0.6 "Air conditioning was criticized by 94%."
      0.4 "96% criticized the small bathroom."
    • 3.0 "Awful rooms."
      1.7 "83% complained about the bathroom."
      3.4 "66% didn't like the uncomfortable beds."
      2.0 "80% thought they were poorly maintained."
      0.6 "Air conditioning was criticized by 94%."
      3.1 "69% said the bathroom was dirty."
      1.2 "88% found problems with the furniture."
      0.8 "92% were disappointed with the minibar."
      1.6 "84% had problems with the shower."
      0.4 "96% criticized the small bathroom."
      2.6 "For 74%, the rooms looked old."
    • 2.6 "Awful breakfast."
    • 2.5 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall rating

    6.8 Good
    Based on 79 reviews
    • 8.1 "Location is great."
    • 6.9 "Average value."
    • 6.4 "Service is ok."
    • 5.5 "Average cleanliness."
    • 4.7 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
    • 3.9 "Vibe wasn't good."
    • 3.2 "Awful rooms."
      3.9 "61% didn't like the uncomfortable beds."
      2.1 "79% thought they were poorly maintained."
    • 3.1 "Quite uncomfortable."
      3.9 "61% didn't like the uncomfortable beds."
    View all review categories

    Overall rating

    7.5 Good
    Based on 79 reviews
    • 8.2 "Location is great."
    • 7.6 "Wellness & sports facilities were pleasant enough."
    • 5.9 "Service is ok."
    • 4.0 "Not very comfortable."
      4.5 "55% didn't like the uncomfortable beds."
    • 3.9 "Rooms are not good."
      4.5 "55% didn't like the uncomfortable beds."
      1.9 "81% complained about the bathroom."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    data provided by TrustYou

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