SAS (SK) 
| IATA code | SK |
|---|---|
| Routes | 534 |
| Top route | Oslo & other airports to Trondheim Vaernes |
| Airports served | 115 |
| Top airport | Oslo & other airports |
Cons: The food offering
Pros: The crew was amazing but delays upto 2 hrs
Cons: Nothing as not in control
Cons: Everything was excellent
Pros: Seats ok. Crew very nice.
Cons: Short flight but entertainment is always a nice thing to have
Pros: Amazing crew
Pros: Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful.
Cons: Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped.
Pros: The crew was truly kind and accommodating.
Cons: The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort.
Cons: Don't remember this flight
Pros: Everything was pleasant as expected except for one thing, mentioned below.
Cons: 45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know.
Pros: Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight).
Cons: Super critical, the plugs are really difficult to use.
Cons: We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier.
Pros: I had a middle row of seats that I was able to stretch out in and sleep.
Cons: Better Food Choices...not everyone likes cheese!!!
Pros: Efficient friendly service.
Cons: We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either.
Pros: It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful.
Thank you.
Pros: Everything!!! Excellent service
Missed flight
Pros: N/A
Cons: I was unable to make it to copenhagen due to missing my connection
Great flight
Pros: The airplane was modern and well kept. The crew were attentive and kind.
Cons: Nothing - our flight out was great!
Broken down airplane
Pros: The crew were fine and the boarding was efficient.
Cons: The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS.
Pros: Good selection of movies and music. Food was mediocre.
Cons: Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again.
Comfortable
Pros: Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?
Cons: Mildly annoying advertisements for the in- flight shopping during the movies and overhead
Quick flight
Pros: Great crew
Cons: Had to walk up and down stairs, outside, too the plane
Cold, wet, slushy tarmac
Mixed reviews
Pros: Thre movie selection was great
The crew was great
Some of the food (in each meal) was good
Cons:
Parts of each meal were great, parts were gross
$4 for a can of soda? Really???
cancelled 1 day before
Cons: SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled.
Standard flight with SAS
Pros: Nice crew! New A320!
Cons: One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway.
Delay
Pros: Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better.
Pros: Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated.
Cons: There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen.
Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines
Pros: Good service from flight deck and cabin crew. Clean and comfortable
Cons: Take-off was nearly an hour late. No complimentary food and coffee was instant and very average.
Flight to Copenhagen
Pros: Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served.
Unexpected
Pros: For a middle seat, it wasn’t bad
Cons: The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable.
Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me.
SAS business
Pros: The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing.
Cons: In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing.
Pros: service was great
flight was on time
luggage came on time
Pros: great service
flight was on time
luggage was on time
Cons: I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!
Late
Cons: Late departure. No roof during queuing for loading and rain...
Cons: Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver.
Pros: Efficient
Cons: Difficult to find check in at Copenhagen airport
Ok airline, arrogant crew
Pros: On time. Good hardware.
Cons: Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me.
Bound for the USA
Pros: Didn't seem to take long. Crew was friendly. Landing was great.
Cons: I assumed we got a meal, but perhaps I'm mistaken there.
Pros: Great food and service as always
Snow and ice caused out flight to be late. SAS would not let us board.
Pros: Nothing, SAD were so incredibly cruel and nasty and even laughed at us after we got stranded in Copenhagen. 40 hours of traveling, 2 small children, and the sas ticket people laughed at us and refused to help us, even after we agreed to pay THREE TIMES our original fair.
Pros: entertainment in the back of the front seat with great choice of movies
Cons: I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep.
A notification about the possibilities for seat purchases would have been great!
Pros: Overall, an incredible experience!!!
Cons: The food was excellent
Pros: Excellent short flight
Cons: Did not eat
good flight
Pros: food wqs decent entertainment options were also good.
Cons: nothing to complain about except leg space
Smooth punctual flight
Pros: Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free.
Cons: Obviously, no food or water in Economy.
Comfortable seating; little carry-on bag storage
Pros: Plenty of seating room on this flight.
Cons: Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft.
Comfortable flight; lousy breakfast
Pros: Plenty of room on this flight. The plane was about half full.
Cons: Everyone's breakfast was supposed to be an "egg and bacon" flavored wrap of some sort, but there was absolutely no egg or bacon flavor associated with it. The flavor of bacon is very distinctive. This thing's flavor and texture suggested some sort of very tasteless doughy material, with certainly nothing tasting like egg or bacon inside of it. Ugh.
In a Class All By Themselves
Pros: The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door.
Delayed Arrival/ No Information
Cons: Delayed flight - 2 1/2 hrs. No advance info.
Departure gate change after check in. No Info at original gate. Unfriendly staff.
No apology. No explanation for delay.
Food substandard, even for cheap airlines.
Great flight
Pros: Every seat has bottle of water
All was fine
Pros: The airplane clean ,Food good etc.
Pros: No problems. I was satisfied
Great little plane.
Pros: Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some.
Great Service
Pros: Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane.
The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots.
Very professional, a high end feel to everything.
Pros: The stand was really kind.
I still haven’t made it to my destination.......
Pros: I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay
SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least.
I’m not sure how they expect to gain repeat customers if they treat first time customers like that.
Bad Service In copenhagen
Pros: Beautiful airport, nice merchandise and merchants.flights on time.
Cons: In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info.
SAS in decline
Cons: We were late and my impression is that the crew is not well organized and costed the delay.
Pros: On time
Cons: Nothing
Pros: On time
Cons: Nothing
Pros: The crew was amazing but delays upto 2 hrs
Cons: Nothing as not in control
Cons: Everything was excellent
Pros: Seats ok. Crew very nice.
Cons: Short flight but entertainment is always a nice thing to have
Pros: Amazing crew
Pros: Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful.
Cons: Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped.
Cons: Don't remember this flight
Pros: Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight).
Cons: Super critical, the plugs are really difficult to use.
Pros: Everything!!! Excellent service
Great flight
Pros: The airplane was modern and well kept. The crew were attentive and kind.
Cons: Nothing - our flight out was great!
Comfortable
Pros: Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?
Cons: Mildly annoying advertisements for the in- flight shopping during the movies and overhead
Flight to Copenhagen
Pros: Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served.
Pros: service was great
flight was on time
luggage came on time
Pros: great service
flight was on time
luggage was on time
Pros: Great food and service as always
Pros: Overall, an incredible experience!!!
Cons: The food was excellent
good flight
Pros: food wqs decent entertainment options were also good.
Cons: nothing to complain about except leg space
In a Class All By Themselves
Pros: The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door.
Great flight
Pros: Every seat has bottle of water
All was fine
Pros: The airplane clean ,Food good etc.
Pros: No problems. I was satisfied
Great little plane.
Pros: Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some.
Pros: The stand was really kind.
Cons: The food offering
Pros: Efficient friendly service.
Cons: We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either.
Pros: It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful.
Thank you.
Quick flight
Pros: Great crew
Cons: Had to walk up and down stairs, outside, too the plane
Cold, wet, slushy tarmac
Mixed reviews
Pros: Thre movie selection was great
The crew was great
Some of the food (in each meal) was good
Cons:
Parts of each meal were great, parts were gross
$4 for a can of soda? Really???
Standard flight with SAS
Pros: Nice crew! New A320!
Cons: One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway.
Pros: Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated.
Cons: There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen.
Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines
Cons: I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!
Cons: Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver.
Pros: Efficient
Cons: Difficult to find check in at Copenhagen airport
Bound for the USA
Pros: Didn't seem to take long. Crew was friendly. Landing was great.
Cons: I assumed we got a meal, but perhaps I'm mistaken there.
Pros: entertainment in the back of the front seat with great choice of movies
Cons: I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep.
A notification about the possibilities for seat purchases would have been great!
Pros: Excellent short flight
Cons: Did not eat
Smooth punctual flight
Pros: Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free.
Cons: Obviously, no food or water in Economy.
Comfortable seating; little carry-on bag storage
Pros: Plenty of seating room on this flight.
Cons: Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft.
Comfortable flight; lousy breakfast
Pros: Plenty of room on this flight. The plane was about half full.
Cons: Everyone's breakfast was supposed to be an "egg and bacon" flavored wrap of some sort, but there was absolutely no egg or bacon flavor associated with it. The flavor of bacon is very distinctive. This thing's flavor and texture suggested some sort of very tasteless doughy material, with certainly nothing tasting like egg or bacon inside of it. Ugh.
Bad Service In copenhagen
Pros: Beautiful airport, nice merchandise and merchants.flights on time.
Cons: In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info.
Pros: On time
Cons: Nothing
Pros: The crew was truly kind and accommodating.
Cons: The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort.
Pros: Everything was pleasant as expected except for one thing, mentioned below.
Cons: 45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know.
Cons: We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier.
Pros: I had a middle row of seats that I was able to stretch out in and sleep.
Cons: Better Food Choices...not everyone likes cheese!!!
Missed flight
Pros: N/A
Cons: I was unable to make it to copenhagen due to missing my connection
Broken down airplane
Pros: The crew were fine and the boarding was efficient.
Cons: The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS.
Pros: Good selection of movies and music. Food was mediocre.
Cons: Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again.
cancelled 1 day before
Cons: SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled.
Delay
Pros: Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better.
Pros: Good service from flight deck and cabin crew. Clean and comfortable
Cons: Take-off was nearly an hour late. No complimentary food and coffee was instant and very average.
Unexpected
Pros: For a middle seat, it wasn’t bad
Cons: The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable.
Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me.
SAS business
Pros: The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing.
Cons: In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing.
Late
Cons: Late departure. No roof during queuing for loading and rain...
Ok airline, arrogant crew
Pros: On time. Good hardware.
Cons: Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me.
Snow and ice caused out flight to be late. SAS would not let us board.
Pros: Nothing, SAD were so incredibly cruel and nasty and even laughed at us after we got stranded in Copenhagen. 40 hours of traveling, 2 small children, and the sas ticket people laughed at us and refused to help us, even after we agreed to pay THREE TIMES our original fair.
Delayed Arrival/ No Information
Cons: Delayed flight - 2 1/2 hrs. No advance info.
Departure gate change after check in. No Info at original gate. Unfriendly staff.
No apology. No explanation for delay.
Food substandard, even for cheap airlines.
Great Service
Pros: Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane.
The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots.
Very professional, a high end feel to everything.
I still haven’t made it to my destination.......
Pros: I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay
SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least.
I’m not sure how they expect to gain repeat customers if they treat first time customers like that.
SAS in decline
Cons: We were late and my impression is that the crew is not well organized and costed the delay.
Pros: On time
Cons: Nothing
