Overview

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Hotel Villa Mercedes

Diagonal Hermanos Paniagua 32, 29240 San Cristóbal de las Casas, CP, Mexico
+52 967 678 6200

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+52 967 678 6200

Overall guest ratings

8.6/10 Excellent
Based on 154 reviews

Review highlights

  • 10.0
  • 10.0
  • 6.9
  • 5.1

Good to know

  • Professional service
  • Clean rooms

Nearby

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    About

    A great choice for a stay in San Cristobal de las Casas, Hotel Villa Mercedes features airport drop-off service (available 24 hours) and a rooftop terrace. Guests can indulge in massages, body scrubs, or facials, and La Chimenea serves breakfast, lunch, and dinner. A bar/lounge and a sauna are offered, and rooms at this Colonial hotel get the details right with rainfall showerheads and bathrobes.

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    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Bar/Lounge
    • Air-conditioned
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    Based on 154 reviews
    • 10.0 "Awesome vibe."
    • 10.0 "Perfectly clean."
      10.0 "100% said rooms were clean."
    • 8.6 "Breakfast is good."
    • 8.3 "Good value."
    • 8.0 "Great service."
      8.3 "83% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
    • 6.9 "Food is average."
      5.8 "Only 58% were satisfied with the menu."
    • 5.1 "Rooms are ok."
      6.1 "Only 61% said rooms were big enough."
    • 4.3 "Not very comfortable."
      4.5 "55% thought it was too noisy."
      2.0 "80% didn't like the uncomfortable beds."
    • 2.2 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    8.6 Excellent
    Based on 69 reviews
    • 5.3 "Rooms are ok."

    Overall rating

    8.1 Excellent
    Based on 84 reviews
    • 7.7 "Good service."
    • 5.4 "Rooms are ok."
    Good to know
    "Professional service"
    "Clean rooms"
    data provided by TrustYou

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