Overview

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Hotel Villa Mercedes

Diagonal Hermanos Paniagua 32, 29240 San Cristóbal de las Casas, CP, Mexico
+52 967 678 6200

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+52 967 678 6200

Overall guest ratings

8.6/10 Excellent
Based on 157 reviews

Review highlights

  • 10.0
  • 10.0
  • 8.5
  • 5.3

Good to know

  • Great menu
  • Clean rooms

Nearby

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    About

    A great choice for a stay in San Cristobal de las Casas, Hotel Villa Mercedes features airport drop-off service (available 24 hours) and a rooftop terrace. Guests can indulge in massages, body scrubs, or facials, and La Chimenea serves breakfast, lunch, and dinner. A bar/lounge and a sauna are offered, and rooms at this Colonial hotel get the details right with rainfall showerheads and bathrobes.

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    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Bar/Lounge
    • Air-conditioned
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.6 Excellent
    Based on 157 reviews
    • 10.0 "Perfectly clean."
      10.0 "100% said rooms were clean."
    • 10.0 "Awesome vibe."
    • 8.5 "Breakfast is good."
    • 8.3 "Good value."
    • 8.3 "Great service."
      8.2 "82% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 5.3 "Rooms are ok."
      6.7 "Only 67% said rooms were big enough."
    • 4.7 "Not very comfortable."
      4.5 "55% thought it was too noisy."
      1.4 "86% didn't like the uncomfortable beds."
    • 3.3 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 56 reviews
    • 5.4 "Rooms are ok."

    Overall rating

    8.1 Excellent
    Based on 100 reviews
    • 7.9 "Good service."
    • 5.4 "Rooms are ok."
    Good to know
    "Great menu"
    "Clean rooms"
    data provided by TrustYou

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