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3 stars

Hotel Metropolis

25 Mason Street, San Francisco, CA 94102, United States
San Francisco, CA
See location+1 415 775 4600
6.6
Okay
based on 228 reviews
228 reviews
Provider
Provider for Hotel Metropolis
Provider for Hotel Metropolis
Provider for Hotel Metropolis

Overview

Rating

At Hotel Metropolis, every guest gets exclusive access to numerous amenities. One of the amenities is free high-speed internet that allows visitors to browse the web from their smartphones, laptops, tablets, and other electronic devices. Another amenity is a parking garage that guests can use to keep their cars, trucks, and other vehicles on private property. This hotel also provides a gym, which gives visitors the opportunity to exercise, break a sweat, and stay in shape while they're on vacation. Other amenities include room service, bell service, laundry service, a shuttle bus, and a 24-hour front desk that has staff members who are ready to provide guidance and assistance upon request. There's a business center, a nightclub, a terrace, a restaurant, and a spa available for use as well.

Every room at Hotel Metropolis has air conditioning and heating so that every guest feels comfortable during their stay. Every room also has a private bathroom that contains a bathtub, a shower, a sink, and a hairdryer. Additionally, each room has a cable TV so that visitors can enjoy their favorite programs in the comfort of their room. There's a desk, a refrigerator, an ironing facility, and a telephone in every room as well.

This hotel is close to several popular destinations. For instance, tourist attractions like the Asian Art Museum, Museum of Modern Art, Grace Cathedral, and Cable Car Museum are all minutes away from the property. Similarly, both the San Fransico Airport and the Oakland Airport are nearby, while many train stations are just minutes away.

Rating
6.6
Okay
Based on 228 verified guest reviews

Latest deals for Hotel Metropolis

Wed 9/4
Thu 10/4

Amenities at Hotel Metropolis

  • Restaurant
  • Business centre
  • Airport shuttle
  • Parking
  • Laundry service
  • Laundry facilities
  • Express check-out
  • 24-hour front desk
  • Safe
  • Refrigerator

Services and conveniences

  • Business centre
  • Express check-out
  • 24-hour front desk

Parking and transportation

  • Airport shuttle
  • Parking

Laundry

  • Laundry facilities
  • Laundry service

Dining

  • Restaurant
  • Refrigerator

Accessibility and suitability

  • Lift

General

  • Storage available

Health and safety

  • Safe

Reviews of Hotel Metropolis

6.6
Okay
228 verified ratings
Wonderful
25
Very good
27
Good
57
Okay
40
Fair
39
Mediocre
24
Poor
16

Summary of reviews

Guests say
Guests appreciated the friendly and helpful service provided by the hotel staff, making their stay more pleasant. However, many reviews mention serious concerns regarding the location, with numerous references to safety issues due to the presence of homeless individuals in the area. Cleanliness also emerged as a recurring theme, with several guests noting that bathrooms and rooms were not adequately clean. Overall, the hotel may be considered an option for budget-conscious travelers, but they should be prepared for outdated amenities and noise.
AI-generated from customer reviews
Service9 out of 10
Cleanliness2 out of 10
Location1.5 out of 10
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All reviews

3.7
Poor
Anonymous, Jul 2018
Pros (+) The staff was nice and accommodated our wanting to switch rooms without a hassle
Cons (-) Bathrooms were dated and not something I wanted to use. Avoided showering while there. Rooms are old and you can hear a lot of noises like squeaking pipes for hours at night. Rooms were so DATED. Feels like a gross college dorm. The location is nasty and terribly unsafe.
7.7
Good
Anonymous, May 2018
Cons (-) Be careful of the location. While the area is improving, it you are not used to being in SF, it can be a bit of a shocker.
5.4
Fair
Anonymous, Feb 2018
Pros (+) I had to go to Berkeley and Oakland while I was staying in San Francisco, so close to Bart station was convenient. However, it’s border line of tourist area and not so safe area.
Cons (-) Glass behind the front desk was cracked and taped up, which gave me bad first impression. Room size was ok, but room especially bathroom was not clean.
8.0
Very good
Anonymous, Feb 2018
Pros (+) Great budget hotel in downtown SF! Great location, very clean, great coffee in the mornings. Parking on site. Nice little room. Way more value than I expected for the price! Would highly recommend if you're looking for a cheap room in SF without all the fancy perks.
Cons (-) Pretty Loud at night, no AC. Room was small. Next to Tenderloin, which is an interesting neighborhood, making it extra loud, but not unsafe.
8.2
Very good
Anonymous, Feb 2018
Pros (+) The room looked exactly as expected. The bed linens and bathroom were clean, and all features worked fine.
Cons (-) We had three people sharing a 2-double room, but we were charged an additional $20 for the extra person on top of what we had already paid.
8.5
Very good
Beth, Mar 2017
Pros (+) Nice beds and a great location.
Cons (-) Rooms were small but not unmanageable.
6.2
Okay
Anonymous, Jan 2017
Pros (+) Comfort
Cons (-) Rooms were too small and ac was difficult to use
4.2
Mediocre
Anonymous, Nov 2016
Pros (+) the staff was friendly and courteous
Cons (-) the rooms were really old like from the 1930s, they also forgot to mention that they were giving me a connecting room which was really disappointing. The restroom had no vents, and all the rooms had no AC, so imagine yourself on a hot day. goodluck! I will never recommend this hotel to you, once you leave the front door of the hotel, you will be welcomed by numerous homeless people. And theyre par...
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6.2
Okay
Anonymous, Mar 2016
Pros (+) The service was very friendly Very central, market street is only 30 seconds away with plenty of boutiques and food
Cons (-) The neighborhood it is not super fancy, at night it does not give a very safety feeling, so I would not come with small children.
8.2
Very good
Anonymous, Oct 2015
Pros (+) The location is on the edge of the Tendetloin, but it's not too bad. I know the city and you can do a lot worse, trust me. The hotel is right off market street, walking distance to a lot of cool stuff and close to the Muni. The hotel charges $30 for overnight parking, but that's a very good value for SF, and it's 24 hour security in a gated lot so you don't have to stress about your car.
Cons (-) The hotel is not super fancy, but the room was clean and had a safe, cozy feel. Our friends stayed around the corner at a much higher rated hotel $$$, and we feel like we got a super value.

Location

25 Mason Street, San Francisco, CA 94102

What's nearby

  • Asian Art Museum0.4 mi
  • Museum of Modern Art0.5 mi
  • Grace Cathedral0.6 mi
  • Cable Car Museum0.8 mi
  • Exploratorium1.3 mi
  • Lombard Street1.4 mi
  • Fisherman's Wharf1.7 mi
  • Musée Mécanique1.8 mi
  • Pier 391.8 mi
  • Palace of Fine Arts2.5 mi
  • Walt Disney Family Museum3 mi
  • Alcatraz3.1 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Hotel Metropolis

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Hotel Metropolis

  • Where is Hotel Metropolis located?

    Hotel Metropolis is located at 25 Mason Street in Tenderloin, 0.5 miles from the centre of San Francisco. Asian Art Museum is the closest landmark to Hotel Metropolis.

  • When is check-in time and check-out time at Hotel Metropolis?

    Check-in time is 15:00 and check-out time is 12:00 at Hotel Metropolis.

  • How far is Hotel Metropolis from the airport?

    Hotel Metropolis is 11.2 miles from San Francisco. Hotel Metropolis is 11.6 miles from Oakland.

  • How does KAYAK find such great Hotel Metropolis hotel deals?

    KAYAK scours the web for all room deals available at Hotel Metropolis in San Francisco and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Metropolis and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Metropolis.

See more FAQs

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Good to know

Value for money

7.0

Distance to city centre

0.5 mi

Nearest airport

San Francisco

Distance to airport

11.3 mi