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Pleasant atmosphere, excellent hotel
the staff were brilliantly helpful; they had a minibus and driver to get us to and from the slopes, and even gave us a lift to the train station in Oulx, free of charge.
Very friendly staff, family run with excellent food. Transport to and from slopes. English speaking manager.
Quite a large hotel and very friendly and obliging. For example we asked for late check out and we were allowed to keep the room up to 6 pm. We even exceeded that and it was no problem for the hotel staff and we were happy. Huge dinner at night was very reasonable price. Lobby area cosy and relaxing. My two children loved it - so did I. Our room for 3 was not so big and the third bed (mine) was not so comfortable and some chill air was getting in at night (it was minus 15 outside though). But the bedding was good. If I could have had a room with a bath tub I would have taken it!
friendliness and helpfulness of staff; the good food; perhaps more information re day to day events.I missed the afternoon tea, so often associated with skiing holidays - perhaps a less formal eating 'cafe`' where one could get a single course and coffee, might be worth thinking about.
hotel staff does not speak English well, which caused some problem/s on communicating between guests and staff. the policy of the hotel stay that the guest MUST throw away his/her waiste and SHALL be checked before check-out, was NOT advised at the time of booking. This is not a fare rule on business manner to the customers.
Near the skiing areas and city The poor service
Great location and well designed hotel. Being built for the winter sports market meant that there were solid floors everywhere which made it very noisy. Not much choice of food during the summer period.
close to ski lifts etc and good value faciliities in the hotel all geared to Italian customers rather than other foreigners and the staff not that friendly or helpful
friendliness of staff and relaxed atmosphere
The location could not have been better, about 7 mins walk to the main ski-lift but yet situated on a square in the centre. The hotel is quite basic but is clean. It is classed as a 4* hotel, but seems more like a 3. The staff were incredibly helpful.
Good service. Nice view across the town Sestriere in clear weather! Soory, I did not pay for a battle of stiil water from mini-bar when I left your hotel. When I will be in Sestriere next time i`ll pay... Please, make an instruction about internet connection in a room, or rather make Wi-Fi for all hotel!
I like this hotel, i like Sestriere, i like ski, snow and mountains! Thank you for good vacation! Please, make breakfasts more various!
The hotel was comfortable and the staff accommodating but the tru benefit is the excellent location and superb family friendly surroundings