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The staff at the hotel were warm and very helpful. The spa: very relaxing, very welcoming staff; excellent after exercising on the slopes. The dishes on the a la carte menu were delicious. I'd stay here again.
Superb location, great staff
Staff were fun and extra pleasent. Great spa.
The external hot tub with a view of the alps and the breakfast!
Any extra is really expensive: coffee 2 euro, 500ml water 2 euro, wine bottle 18 euro.
Friendly service, good food, great jacuzzi in the room ..
bus to the ski lift everyday was like a personal taxi-excellent extra. no walking up that steep hill! room was a little too hot and could not ajust this
very nice for this resort the spa was poorly run and quite dirty in places, we all came out with coughs after a few days and would not use the spa after this.
Small but nice SPA - ideal after skiing. no blanket only bed sheet so you have to sleep with full heating on, WiFi did not work, had to go to Irish pub in the village
Pleasant atmosphere, excellent hotel
Very friendly staff, family run with excellent food. Transport to and from slopes. English speaking manager.
the staff were brilliantly helpful; they had a minibus and driver to get us to and from the slopes, and even gave us a lift to the train station in Oulx, free of charge.
Quite a large hotel and very friendly and obliging. For example we asked for late check out and we were allowed to keep the room up to 6 pm. We even exceeded that and it was no problem for the hotel staff and we were happy. Huge dinner at night was very reasonable price. Lobby area cosy and relaxing. My two children loved it - so did I. Our room for 3 was not so big and the third bed (mine) was not so comfortable and some chill air was getting in at night (it was minus 15 outside though). But the bedding was good. If I could have had a room with a bath tub I would have taken it!
friendliness and helpfulness of staff; the good food; perhaps more information re day to day events.I missed the afternoon tea, so often associated with skiing holidays - perhaps a less formal eating 'cafe`' where one could get a single course and coffee, might be worth thinking about.
close to ski lifts etc and good value faciliities in the hotel all geared to Italian customers rather than other foreigners and the staff not that friendly or helpful
Great location and well designed hotel. Being built for the winter sports market meant that there were solid floors everywhere which made it very noisy. Not much choice of food during the summer period.
hotel staff does not speak English well, which caused some problem/s on communicating between guests and staff. the policy of the hotel stay that the guest MUST throw away his/her waiste and SHALL be checked before check-out, was NOT advised at the time of booking. This is not a fare rule on business manner to the customers.
Near the skiing areas and city The poor service