Pros: "Price is good"
Cons: "Check-in in Munich took way too long. The lines were confusing and the agent opened another lane and took about 30 people who were behind us in line ahead of us."
Cons: "Aegean is an excellent airline one of the best"
Pros: "Flight was the best I've taken in a long time - comfortable plane with plenty of room between rows friendly crew and tasty food"
Cons: "Check-in was ridiculous it took almost an hour to check in even though there were not many people in front of us and boarding took a very long time"
Cons: "Food, not in time."
Pros: "Crew was helpful and polite"
Cons: "Apparently Aegean has stopped offering candy before take off. That's a pity as this was a nice (and presumably low cost) way of differentiating from other Star Alliance airlines. Food was mediocre and there was no in flight entertainment."
Pros: "Seats weren’t as small as other airlines."
Cons: "1 hour wait to check bags because of a flight delay I didn’t know about until I got into the airport and connected to WiFi."
Cons: "The food honestly"
Pros: "The crew!"
Cons: "We were late"
Pros: "Fast and easy"
Cons: "It was too many bags on that airplane and no regulation it a help from the crew"
Pros: "Boarding was quick, the food was nice, all the attendants hadn’t big smiles on their faces, the pilot was experienced."
Cons: "The plane was so small I couldn’t fit my legs in the seating. Very uncomfortable for a 4 hour flight and with an hour delay it was five hours of being a sardine. I’m not an overweight person at all."
Pros: "Efficient way the flight was boarded. Crew was pleasant overall a good flight"
Cons: "I would like to suggest in your survey to have NA as a choice because there was no entertainment available on this short flight but I didn’t want to give it no stars as it would affect the overall rating. Thanks"
Pros: "Very punctual and easy. Very friendly crew."
Cons: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Cons: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."
Cons: "Limited space. Unacceptable"
Pros: "Good planes. Kosher food was awful. No entertainment."
Cons: "The agent at check in refused to even consider a business class upgrade, said I had to do that 48 hours in advance. Seems like a stupid policy to me, unless she was just flat out lying to me."
Pros: "There was food even for low cost travel. Very good plane"
Cons: "We paid 70 Euro in the airport for a small suitcase. we felt robbed because we had no informations about charges of suitcases. If we knew about this we would not carry with us any suitcase. The seats were very tight and no comfortable. No entertainment at all."
Pros: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
Pros: "It was on time"
Cons: "It had business class and we were told it did not when we booked"
Pros: "Not much. Used to be friendly, comfortable airline. "Efficiencies have taken their toll""
Cons: "Difficulty with on line purchase of checked bag lead to extreme cost (worse than Ryan Air!!!). Apparently stressed and therefore less than friendly attendants. Very tight seating. Food was quite good but hard to eat in VERY cramped seating!"
Cons: "One thing that sticks out the most for me is how rude the airport crew are. A lot of people (including me, at first) were confused about the gate. One knows the gate isn’t always what it says on the boarding pass. Especially if printed from a different airport. Anyway, not knowing that the gate won’t show on the screens until about an hour before departure time, we were asking a lot of the ground staff about which gate etc. They were very rude and dismissive."
Cons: "It was delayed so we missed our connection."
Pros: "Accurate times"
Cons: "Night travelling"
Pros: "CREW BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Pros: "The fact that you boarded and unboarded on two sides of plane, so quick!"
Pros: "Was good space."
Cons: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Cons: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Pros: "I enjoyed the crew and the food."
Cons: "Not enough room. I'm not a tall person and my legs we're smashed against the seat. The person behind me was an adult and kept hitting my seat so I could get no sleep."
Pros: "Good customer service and unexpectedly good food. Nice staff."
Cons: "Boarding was late, and it took forever to take off and land. I missed my ferry because of this and had to buy another ticket. Also super small seats."
Pros: "I love airlines where you can drink wine with your food."
Cons: "Everything was good."
Pros: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
Cons: "I was surprised, and only for the best!"
Pros: "Clean, smooth, on time"
Cons: "Not interesting"
Pros: "Leg space. Courtesy of Staff. Timely departure."
Pros: "Checkin and boarding was fast. Short flight; only one and a half hours."
Cons: "Food was minimal."
Pros: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."
Pros: "Staff was great, fast easy check in, food was nice and everything was on time."
Pros: "Comfortable, friendly attendants, good food served."
Cons: "There isn't entertainment, however, it was very comfortable and relaxing."
Cons: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Cons: "No entertainment"
Cons: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Pros: "Nothing!!! I wait for 21 hours in the airport for a 45 minutes flight!!!!!!!!!"
Cons: "We lost a day and all the expenses such as tours, hotels, etc. that we payed before and nothing was covered by the airline, we were just offered to get our money back from the flight but they never gave us a solution. Some of the people in AEGEAN airlines were extremely rude and had no empathy for us, it was an awful day!!! because we had no sleep cause we where there at 2 am in the morning cause the flight was at 5:15 and we did that because we wanted to be for the whole day in santorini so you can imagine how frustrating and upset we were, they just gave us a snak for 6.50 Euro and 10 hours later We literalaly had to figth for our Food, We will apriciate if youu can do something about it or get us a refound, we where 3 people: ana Marrufo, Estefani Escoffie and pamela Ramayo"
Pros: "Spectacular service, very kind and polite and always smiling."
Cons: "Lots of turbulence, 30 mins delayed, no drinks offered. Nobody came around to collect trash"
Pros: "The flight attendants were very friendly and accommodating. There was definitely a positive vibe from the entire crew."
Nothing and will never fly again with this airline
Entertainment was difficult to operate
I liked absolutely nothing about this. The worst airline I have ever dealt with. We missed our flight. As we were boarding the flight (we arrived well in advance) the flight attendant demanded a negative covid test. We were asked for vaccine cards at checkin, never a negative covid test. They asked us to rebook the flight, thus we missed our flight, had to book a hotel, all of our luggage was going straight to Miami so we have no change of clothes. An absolute nightmare. Next, I stood in line for OVER 2 hours to get on the next flight. They gave no apology or explanation as to the 2 hr wait, nor why we weren’t informed of the negative COVID test in advance. They then recommended a covid testing center in the airport that charged 169 euro a person. I refused and found another less expensive yet approved center. I will NEVER use this airline again, I will never recommend it and I will never come back to Germany. The entire Frankfort airport staff was wretched. Awful experience.
I'm not really sure what the difference is between Economy and Premium Economy on these long-haul flights, especially when the plan isn't very full and people in Economy can lie down across an entire row. The seats in Premium Economy are a bit bigger, but you can't recline or lie down and I'm pretty sure we get the same food options as regular economy. You get a little goodie bag that you don't really need. Also, there is really no point upgrading to business class on the short flights with Lufthansa. The seat size is the same as the rest of the plane. So, you're paying $50 or so for a pretty small snack/meal and a curtain between you.
Pros: "Crew was brilliant"
Cons: "The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it."
Cons: "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."
Pros: "Crew was good. Nice meals. Good entertainment..."
Cons: "Budget seats are a little close when the person in front of you leans back, but not the end of the world."
Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"
Pros: "The crew"
Cons: "More support"
Cons: "The food was sub-standard, though it was described accurately as a snack."
Pros: "Food was great and the crew were helpful."
Cons: "Seat could have been comfier!"
Pros: "Captain explained situation in person"
Cons: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"
Pros: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Pros: "The staff upon checking in were very polite and courteous."
Cons: "It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs."
Pros: "Service leg room and service with a smile"
Pros: "Short flight, snacks, timely take off and landing."
Cons: "Had a connecting flight, both were with Lufthansa. There was an hour between the two flights. We went straight to security and immediately to the boarding gate but they had closed the gate and would not let us board, even though there was 15 minutes before the flight was due to leave. We were refused a refund and had to move flights to another airport 2 hours away and then had a 5 hour delay. We lost our car reservation as we would arrive too late to collect, we also couldn't check in to our hotel as planned as the hotel only allow check in until 11pm; we would have got there at 1am, so then had to book another hotel for the night. Airport staff at Lufthansa told us they could not help and told us to go away!"
Pros: "The food was excellent"
Cons: "Flight was cancelled 1 hour before departure... customer service was appauling"
Pros: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Cons: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."
Cons: "Attitude of staff very poor at a request for a drink of water"
Pros: "Nice big plane, good/frequent beverage service."
Cons: "Didn’t arrive on time. Breakfast was weird and flavorless."
Pros: "That I was able to arrive at Munich Airport"
Cons: "Delay and no information or explanation and help from Lufthansa."
Pros: "Everything as expected."
Pros: "Friendly staff amazing boarding experience"
Cons: "No vegetarian options for food"
Pros: "Food. Variety of entertainment. Flight had empty seats."
Cons: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."
Pros: "Punctuality, rapid boarding, nice to still have free snacks (choice of sandwich and full range of drunks)"
Cons: "Nothing to dislike"
Cons: "Check in 2x and security 2x Then rushing about"
Pros: "Friendliness of staff Efficiency"
Cons: "Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience."
Pros: "Online check in worked well through app."
Cons: "If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off."
Pros: "The short transist time in Frankfurt"
Pros: "Staff were polite Comfort ok Food was basic No entertainment."
Cons: "Flight was delayed"
Pros: "Good overall experience"
Pros: "Food, crew and comfort was alright"
Cons: "Boarding was a mess. There was not announcement. Everyone rushed to board and was very chaotic"
Pros: "Nothing so far"
Cons: "incoming flight was delayed by 1 hour, ensuring that we missed our connecting flight from FRA to BOS. Lufthansa staff could have already booked me on a next flight instead of having me go to a service desk and NOT being able to get me on a flight - I had to make my own arrangements while calling the Lufthansa help line.... Not a big fan of the airline and will try to avoid as much as I can."
Cons: "Everything.UEverything.United is suck"
Pros: "Quick flight and very comfortable."
Pros: "The entertainment touch screen system is so much easier to use than the planes that have the remote controls. Having all of the toilets downstairs was nice. It was less noisy and had a little space to stretch. The crew was very friendly and helpful."
Cons: "Even though I was sitting on the left side aisle seat (2-seat section), it was very cramped. I'm only 5'2" and my legs were very uncomfortable. Along with less leg room than other airlines, it felt like the seat itself was narrower too. The food quality control was disappointing. The meal I had on the first leg of my flight (Mumbai-Munich), I noticed that it expired by about 2 weeks. And the complimentary water bottles also had a past expiration date (although, I don't know how water expires). Generally speaking, I think all of the meals I ate on Lufthansa were subpar compared to the many Asian airlines I've used for overseas flights. Quality could be improved and I think there's a missed opportunity to incorporate meal options correlated to the airline or international destinations (German airline, why not bratwurst? Pretzel bread?)"
Pros: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Cons: "The seats were too hard. I have never felt that way on any other flights."
Cons: "Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before"
Pros: "Food could be a lot better and the selection I chose was not available. Leg room was limited. Layover for the connection was very long."
Cons: "Staff was very courteous, flight"
Pros: "The boarding was fast and clean, but we still Left with a little delay. The flight itself was fast and we arrived a bit ahead of schedule."
Cons: "The advance we had gained in the flight was taken up by an apron position, slow ground service and a distant arrival gate."
Cons: "Little more leg room would be nice"
Better food more confortable seats.
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
New 737 and seats too confining
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Excellent crew, good food & movie selection."
Cons: "Flight got cancelled"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "In flight food was enjoyable"
Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "Easy airport business"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Pros: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Cons: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."
The seating leg room was good! The flight was delayed by 1.5hrs. I pre ordered a meal on board, but was the last to receive my food. So poor on board service! Jet2 managed to leave my luggage behind at Manchester airport, I’m still waiting news of its whereabouts!
Boarding lanes should have been better organised..as it always becomes a free for all..
great airline - puts others to shame
The flight was first class the experience on landing in Edinburgh was not Crammed into a bus and held on tarmac for 15 minutes followed by just under 1 hour to clear passport control Only one flight at that time Disappointing!!!
Left on time arrived early first class ground and air crew
Cons: "Not much. Outside influences not under their control"
Cons: "Everything is made easy...."
Pros: "Simple checking with baggage etc"
Cons: "More leg room"
Cons: "It was freezing on the plane everyone had hoods up and coats on."
Pros: "Seats and legroom very good for a budget airline. Crew very good."
Cons: "Boarding in Naples was dire"
Pros: "Crew were good, no issues. Flight was prompt and easy."
Cons: "A few too many announcements and promotions for buying stuff on board."
Pros: "Comfortable flight"
Cons: "Alanya airport puts you through security 3 times. If they want to do this at the gate including hand searching they need to employ more staff to speed up the process. Food and drink at the airport is expensive"
Cons: "People had to go a long way to find space to stow their bags. No one was telling people to put small bags under their seats."
Cons: "Food options are very bad & there are no TVs on the plane but otherwise this was an excellent flight & a seamless holiday transfer from the moment that we arrived."
Pros: "Boarding well organised, cfrew friendly."
Cons: "Announcements too frequent and very loud."
Pros: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Cons: "I canot think of any single fault at all."
Pros: "Crew are always pleasant and know how to smile"
Cons: "Air con started out super hot then went rather chilly!?"
Pros: "Great boarding decent legroom"
Cons: "Good all round - no entertainment but it’s short haul so expected"
Pros: "This plane was alot older then other planes owned but the cabin was still new, legroom brill, clean cabin and excellent staff. We were kept fully informed of the extra safety procedures needed in regards to de-ice the plane before takeoff."
Cons: "Would have rathered a new plane, and to land ontime but only 20 mins late."
Pros: "Cheap and easy."
Cons: "The announcements were a bit “organised tour” excitement which was odd. Also not allowed tablets during take off and landing which was a bit behind the ball compared to other carriers."
Pros: "Late at the airport but they managed to get us all through and boarded on time"
Cons: "Too many steps especially at Birmingham"
Pros: "The crew were helpful and friendly"
Cons: "Nothing to report. Very efficient"
Pros: "Left on time. Arrived on time. Clean. Everything worked. Competent and friendly crew. Great price. Yes, we definitely would fly with Jet2 again."
Cons: "Really packed us in. Crew kept on offering items for sale. But, it is a deeep discount carrier so we were not surprised."
Pros: "Good flight (when we eventually got airborne. Friendly cabin crew"
Cons: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."
Pros: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Cons: "No entertainment"
Pros: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Cons: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Pros: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Pros: "Another excellent flight on Jet2 , 35 minute delay but handled with such relaxed professionalism by the crew. Highley recommend *****"
Pros: "excellent legroom"
Cons: "Nothing. Superb flight."
Pros: "On time."
Cons: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."
Pros: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."
Pros: "- Boarding was quick and effortless - Customer service was excellent from both ground staff and in flight team - No niggly baggage rules - Fair prices for in flight meals and snacks A huge thank you to Jet2 for providing an excellent service at fair prices"
Pros: "Short check in, good leg room in seats"
Cons: "Overpriced food"
Pros: "Have drag A1 do great space, all in timd"
Pros: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"
Pros: "Everything, staff the whole package faultless, well done !!!"
Pros: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Cons: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Cons: "temperature too cold on return flight from Faro, especially having been in hot weather for 16 days"
Cons: "Delay due to incompetence at Venice airport"
Pros: "Great service and food and smooth all the wsy"
Cons: "BiokAggrevation beforehand trying to book guaranteed cabin baggage"
Pros: "Convenient flights. Friendly staff. Excellent price."
Cons: "Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once."
Cons: "Our flight out was delayed by a couple of hours and the return flight was delayed at least an hour. It was clear skies, no tusre why. Also, after having paid to check our bag, the bag didn't arrive at our destination because it was removed from the plane, along with 26 others. We didn't get it back for 5 days, just in time for our holiday to be over."
Pros: "Staff and process"
Cons: "No entertainment, pre booking hot food"
Pros: "On time departure"
Cons: "Was told five minutes before landing that we would be circling the airport for 20 mins due to runway closure which turned into half an hour. When we landed we had to wait a further 10 - 15 minutes before we could taxi to the airport, so nearly an hour late but no delay."
Pros: "Fast, efficient boarding. Helpful cabin staff."
Cons: "Uncomfortable seats that don't recline and seat back pockets have no "give" to fit your personal items."
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
More meals in flight - one meal is not enough for an 8hr flight
Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pros: "Entertainment programs"
Cons: "New variety of food"
Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Cons: "Crew on the ground was very rude"
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Cons: "Couldn’t understand announcements"
Pros: "Amazing crews!"
Cons: "Not to be late ,and not to loose my luggege"
Cons: "It was great trip thank you Air France"
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "Extremely hot the plane"
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Cons: "Arrived 5 hours late"
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Pros: "Good selection of movies"
Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Cons: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Pros: "If the flight would have leave in time we would receive our luggage in time"
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Pros: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Pros: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."
Pros: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Cons: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Pros: "Free drinks and snack!"
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Pros: "I like the service of AF"
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Pros: "The plane is roomy and bright"
Pros: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Cons: "Seat did not recline as much as normal aircraft."
Pros: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Cons: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
Pros: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
Cons: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"