very peaceful at night time, privacy of villas
Beautiful villa with friendly service
Villa was what i expected from web photos. nice pool, very comfty beds, quiet, pretty fish pond , large bathrooms - outdoor garden style felt a little uncomfortable to use the toilet sitting in a garden...but got used to it, kinda. Main desk staff were very accommodating with transportation around the area and booking resturants. Easy walk to the huge, interesting beach. Kitchen not really set up for use by guests. bare bones services, but what they offered was very gracious and well done. Fish were starving, get some proper fish food! Needed better lighting at vanity and dressing/closet area.
The staff at this hotel were incredible. Excellent service.the fact that they offer free transport around the area is a big plus.
Clean, lovely breakfast area and buffet, pool recliners always available, no towels left on chairs for hours so no-one else could use like at some hotels. not met at entrance when first arrived.
location and atmoshpere No king size bed avaialble although already put my preference.
Good for surfers not good for families beach club is a joke they have 6 sunbeds!!' Really noisy no soundproofing
The hotel was very clean and well maintained We booked a king bed and on check in were told they didnt have any - no room for compromise
The hotel staff were courteous. The breakfast - very oily food and not much choice. A lot of flies and coffee hosue is just in front of main road so very noisy.
Location is very central,close to the beach,2 min with Vespa and 5 min walking distance.Shopping,restaurants,and night out places are all nearby as well.Very friendly staff,nice modern decoration,large hotel(was impressed,thought it was smaller).Breakfast is also complete,very international.Nice swimming pools,relaxing. We had to stay 3 days in a Suite before we moved into a standard room and there we had just one problem:the bathroom.Suite was large,nice,quiet,but the bathroom had poor light and the bath tub was clogged(we asked to be fixed,but apparently it didnt help whatever they did).The Standard room was better.Had a large shower and the light was good.
The one bed room private villas are very nice. Lots of space and privacy, with a beautifully designed lounge and small bedroom + ensuite on the ground floor and small pool + master bedroom (with ensuite) + outdoor lounge & kitchen area on the lower ground floor. Service is excellent, the common swimming pool very nice and treatments at the Spa a real treat. Free shuttle service to the beach (a seafood bbq on Jimbaran beach is a must do) Upon arrival we were given an "upgrade" to a two bed room villa. Whilst these are very nice and spacious, they are more suitable for families or two couples or friends sharing. They are not private villas and are set up as terraced houses over two floors. For couples, I recommend the one bedroom villas; we asked to be moved back into one. Music in reception and restaurant leaves room for improvement and the food was not as good as other places we stayed on Bali.
Having your own pool was a bonus, much cooler than main hotel pool, more refreshing. Grounds were very clean and pretty. Dont be fooled- have enough Rp to pay final bill as on site quoted in US dollars they then convert to Rp at an extortionate rate then your bank converts back, at the end of the day our 5 day trip cost $130.00 more than quoted booking price, and that was with a strong Au dollar!!! If I new this on checkin I would have at least allowed enough Rp to save 1 convertion process. Only bedroom airconditioned, very hot in rest of unit.Outdoor bathroom looking tired even though new tapwear has been fitted, this was also very hot and you need to retreat back to bedroom for makeup etc as no AC as above. No sofa in living area only a very uncomfortable bench, they definately need to improve furnishings. Breakfast very poor variety.
the villas were very comfy and felt like a little home away from home slight plumbing problem,but fixed a.s.a.p.
We were upgraded to a 3 bedroom villa private pool with 2 of the rooms blocked off (there were no 1 bedroom villas available) The villa was beautiful, comfortable bed and the outdoor shower really special. Very relaxing environment.Affordable luxury! Would definitely recommend to others. Good location, short taxi ride to kuta and beach. Some of the lights weren't working, in the pool and they were unable to be fixed. Also as the main living area is outdoors there is a small problem with mosquitos although the hotel provide spray and incense to help.
Very helpful and friendly staff. Beautiful and well maintained gardens.Good shuttle services to points in Bali. Breakfast was a bit ordinary.Dinner meals were pot luck. One day good next day, so so.
Clean, comfort... good~!
The private pool as a part of the villa and the friendliness of the staff. The coffee at breakfast was very ordinary - not a big deal but important if you're a caffeine addict! An espresso machine would be a great addition.
The grounds were kept well, staff were lovely, free shuttle anywhere you wanted to go, Not too many people like major hotels. The rooms could be a little updated, no dvd player Tv was very small, appliances at breakfast were very old.
Nice facility, convenient location, friendly staff I found mouse in the room. And the hotel should do more work to get rid of mosquito. I got more than 5 bites for one night stay
The staff were wonderful - smiling, helpful, caring, welcoming. Excellent car service to the beach and local area. The room was a little tired and the towels although clean were a little old. Water pressure was a little off.
Hotel was very nice, modern and staff were very friendly and attentive. Rooms were modern and clean and had good facilities.Good breakfast included also, and pool areas and proximity to beach amazing. Wifi in room was periodic and only had limited signal. Room could be very noisy in morning with cleaning staff and younger guests outside of room. Otherwise very satisfactory.
The Padma has great facilities, very clean and grounds beautiful & well maintain. The buffet breakfast included in our price was great and value for money. Great for couples, groups & families. When asking for information or questions the staff knew very little or didn't know at all. It was hard to get an answer to something which was alittle worrying as I was pregnant. Hardly any chairs free by the pool, It was also very annoying that people would leave their towels on chairs and leave for a couple of hours, just so they can keep their spot by the pool. Although there is a sign saying you can't leave your belongings for longer than an hour! It takes quite a few emails for someone at the Padma to get in touch with you, espically if you are trying to organise transport pick up from airport. Make sure you give plenty of notice if you want to be picked up!
The hotel is clean, luxurious with beautiful gardens and excellent facilities. Children are treated wonderfully by staff at all times.
The resort was beautiful. The breakfasts incredibly diverse. Location was great. Hardly noticed the building works that were going on.
The location is perfect: true beach front and 15mins walk from the kuta vibrant centre. so clean, nice gardens, walkways, good pool/bar. the food is perfect and the breakfast can cover lunch and dinner;) we have been upgraded for free as well!!
The buffet and other menus were excellent. The location was good - close to the beach and Legian restaurants and shops. Staff were friendly. We paid for a room with access to the private club, which was not good value for money. Room was not ready when we checked in. Children under 13 not allowed into the club during happy hour. Pool was large but surrounded by a sea of mostly reserved deckchairs.
nice rooms, beautiful terretory, location noise isolation of the rooms is poor but it wasn't a problem for us
Acces direct to the nice Beach of Kuta. When booking we were advised we will have access to the "Garden Lounge", but finally the General Direction refused us this access regarding our E-mail Booking!! In July difficult to find a sun bed near the swimming pool. The hotel is overcrowded. A huge part of the hotel is on rehabilitation works: This generate heavy noise which is disturbing for a real relaxing. Restaurant not available. the SPA has provisory moved in a simple room. A lot a services not open due to rehabilitation works. but the price is the full services price.
The grounds, the buffet breakfast and the very attentive staff I thought the food and drinks were slightly over priced
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
the music, the food, the pool the rooms and the bathrooms
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
The location of the hotel is good, the staffs are very friendly. The television is very small.
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
The staffs are very friendly & helpful na
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
Nothing. Everything. The service was awful. The pool had algae growing in it. The room was dirty. It had not been swept (hair was on floor). The room was tiny. I was told it would have ocean view but all I could see from my room was the pizzahut sign. I reguarly use Accor hotels when travelling in Indonesia, but I won't again.
The Problem was that booking.com used the wrong mailing adresse of mercure so as we arrived they did not find our reservation. That was the information on the reception.
The swimming pool was so beautiful and the spa programs are on promotion at the moment so I could have it a great deal!! Of course the restaurant was good as well and the price was quite resonable. mosquitos....but I think wherever you stay in Kuta, it will the same.
The hotel staff very friendly The hotel room is to small
Location was excellent and across the street from the beach Room was small with minimal facilities.
It's very close proximity to Kuta Beach and main shopping area - it's right in the heart of things but set back off the road enough to be quiet. The beds were on the hard side and our room 311 was under the kitchen on the 4th floor so our sleep was disturbed by noise from above
The poolside view is excellent during sunset
the resort was peaceful. a very mature environment. when we asked if we could book an extra night, the staff at the reception desk we not helpful, quite rude and said there were no available rooms. When we checked online, there were several available. When we approached the staff about this they were even more rude and said we would have to prove it to them by confirming online then printing at a drugstore and then they would see if there was a room available. we went else where for the night.
location is excellent make sure you ask for a non smoking room - the smoking rooms stink; also note that they close the pool for private functions so hotel guests cannot always use it - usually without any advance notice, breakfast choice a bit stale
location, service, great roof top pool bar closes too early at night...
Accessibility For hotel guest, they would have organize free shuttle service to/from airport.
The quiet atmosphere and always nice and smiling employees May by the breakfast can be more various and on the first day the towel in the bathroom was dirty
excellent location, very good breakfeast and food in the restaurant, wi-fi work fine even the room, close to the beach and to the main road everything was good
the price of the rooms the bad lit road up to the hotel
Good breakfast, very quiet. Bathroom was not very clean, soap and shampoo were already used. Near the beach but far from shopping.
Great hotel, fabulous rooms,good well priced hotel.The pool is clean and its an easy walk to the beach and shopping
No shuttle bus pick me up at airport.A bit far to Kuta beach
the room was realy nice, the stuff was good. Roomservise is ok but not exellente the breakfast was poor
the garden was nice. the room was simple, suitable for sleeping only, and the shower room smells so bad.
The best part about staying in Villa Dina Bali was the location as it was in a peaceful area which gave us a very relaxing holiday. The only thing that was mising was not been able to make a cup of tea or coffee in the room,
too far away from everywhere
The staff were very nice to our two children ages 18months and 3 and were very quick to help out with them. This hotel is very quite and its easy to relax and unwind. The hotel could maybe buy some new dining furniture as it is dated, also the rooms have no tea and coffee facilities for its guests and is turned off in the dining room at 8pm.The owners of the hotel should buy some new kitchen equipment for their staff as they do a great job with poor equipment.
The hotel has nice rooms, garden and swimmming pool It is 30 minutes far away from the nearest beach in a quite ugly and empty neigourhood. Part of the stuff was not useful at all. Shuttel bus just to pick up at the airport and at least 5 persons.
Quiet and calm atmosphere, staff always available to answer requests from clients. Ideal place for vacations.
the landscapes breakfast menu. Cannot find any protein eg egg, ham at all! all the food are carbo (bread, pancake, fried noodles, fried rice, white rice) please improve on it.
Just 10 min walk to the beach and just out of the centre.
The indulgent staff and the absolutely awesome food. The restaurant staff knew about the food on the menu and made sure their recommendations were informed ones and not random guesses. The villa hosts also made sure we are comfortable and even went to the extent of trying to find a booking in hotels near the airport when we told them that we were interested to stay there instead of Alila because of the early morning flight we were supposed to catch. I expected the villa to a bit more private. People from the beach and the lawn in front could clearly see into the villa living room and pool which according to me doesnt make for a very "private" experience. The bath tub was decorated brilliantly the first night but since me and my wife were too tired we had slept off that day, the second day when i requested the hotel staff to decorate the tub once again, they refused to do so. I would have loved it if it was one single person who was called the villa host. It was not that the service was bad, Kadak did an excellent job making sure we were comfortable and looked out for, but still it would have been better if we were talking to one single person all through the trip.
The staff was genuinely friendly and the service was outstanding. The remote location meant we could still experience Bali as it once was. The rooms were great but the cleaning could have been more thorough,especially the bath rooms. The palm trees planted by the hotel did not withstand the windy location and looked terrible, distracting from the otherwise great setting.
Staff cheerful and polite but can be trained to be more attentive, some misses like no beach towels and leaving coffee cubes and cleaning materials in the room after servicing. F&B excellent. Staff still not into the details of a 5 star resort.
The room was very big and spacious. The staff were helpful and courteous. For religious purposes , maybe you could serve fish and chicken for your breakfast instead of only beef.
Eka should be the Aston Kuta "Employee of the Year". - she turned what started as a very low experience coming to Bali into an extremely positive , enjoyable and memorable experience. Only because she "cared".... Eka has a great customer service focus, is attentive, willing to go "beyond" her duty to address issues, was helpful, always respectfull, and courteous. If I return to Bali, and if I choose the Aston Kuta, it will be due entirely to Eka. She is one of a kind......I can not compliment her enough!! No shuttle service to the airport, wifi was weak and sporadic in 501, had issues with shower, which took three days to resolve, what were the food chits and beverage chit for? I tried to use the beverage chit on the 7th floor lounge, and was told that it was not for there! Very confusing....very little customer attention during breakfasts.....
Very convenience to visit not oly other places but also close to the airport and beach. Reasonable approach to customers. No complaints.
That WI-FI only was avaiable in the lobby.
It is children friendly with a kids club. The family room is big enough for 2 adults & 2 kids. Staff were friendly & efficient. The hotel was short of baby cots although they managed to get one later after i complained.The toilet clogged up & bathtub had hair clogging the drain.
The pool is big enough for a proper swim. The spa is good value and a great experience. The room entrance area (bathroom & wardrobe) smelt of smoke, the room itself wasn't too bad. The bar prices in the hotel are a little high.
spacious room and only 5 minutes drive from the airport.. sounds polution..i stayed at first floor..i can hear sounds of television from room next-door, also sounds of people walking from room on top of mine..
Hotel staff was pleasant and helpful at all times. Wish they had a waiting room for guests leaving on late flights.
The hotel is very confortable and the staff is really helpfull and friendly Everything was ok.
I went to stay at Aston Kuta during my birthday and they surprised me with a birthday cake in the hotel room! Very sweet of them! Breakfast wasnt that fanstastic, so maybe they can improve on their variety of food.
The pool, the staff, brekfast,..... Nothing
Amadea was in a good location on Jl Oberoi (i.e. eat street). The staff were friendly and helpful and the rooms were clean and modern. We stayed as a group of four in two twin rooms and thoroughly enjoyed our stay. The pool is nice and has a bar for cocktails during the day until 6pm, so great for relaxing with friends. Breakfast is served in a restaurant that is linked to the hotel at the entrance, and had all the options you would expect. Overall a very good hotel in a good location in Seminyak (although not close to the beach - 10-15 min walk away). I put in some dry cleaning in to be done by the following evening which I was assured by the staff would be done before we all went out at 6pm but unfortunately it was not. I had planned to wear one of the items but as it was not back in time this was obviously not possible. This was quite disappointing and I ended up having to buy something else to wear. Other than that one small blip it was a great stay.
Nice hotel. Quiet area by the beach. Lit up nicely in the night. Dance show was very good Not enough loungers around the pool (6!). Location was quiet but no restaurants or other facilities are nearby, so need a taxi. Some bad smells from outside streams weren't pleasant. Staff messed our spa and dinner bookings. Service was pleasant and always with a smile, but often too slow. Food wasn't 5* standard at the restaurant.
the food of the restaurant and the swimming pool the room had always bad smell coming from the bathroom, very unconfortable. No pool towels, always they said finished.
Friendly and helpful staff, quick response and great location (close to the action) Not convenient for people who think of renting a car without driver due to bad traffic going in/out of the hotel area.
The stuff tried their best to solve issues. Broken condicioner in "superior room" and contruction working at night in front of the balcony. Grey towels. Poor breakfast.
I thought the staff were very polite and curtious, and always ready to assist with any enquirey.and i have no hesitation in recomending this hotel to others.
my stay at dekuta is great... friendly staffs,gd location,easy access to other places,abt 20 mins to airport if there's no traffic. not convinent if u have elderly or people who have problems climbing stairs as the hotel do not have lifts.
The location and pricing and comfort. My money was stolen from my wallet left in the hotel room. The management placed the blame on myself saying that i might have spent it. but i did not. the sum was 30sgd in IDR which was 200,000. Although it was a little, it was my money in the wallet that i had put aside and not touch. I have two wallets. The management did nothing to recover an unhappy guest and said something along the lines of "the cleaner is earning 3000,000, what is 200000 to him. they only recovered this issue after I asked for some form of compensation as i wasnt satisfied. they then gave me free airport transfer back to the airport.
My girl friend and i found the Annora Bali Villas very unique with exceptionally friendly staff. First impression was a very homely atmosphere with attention to detail most other accomodation do not have. The flower ladened bath tub on our arrival and the treats delivered in the evening was that extra special piece of service we have not encountered before. No
staff were fantastic, did everything they could to make our stay enjoyable and comfortable. thoroughly recommend annora to any couple seeking a bit of luxury, romance and privacy. Thanks again guys for a great time:)
The superior room was beautiful and two steps from the pool. The pool area and ground floor is beautiful and the hotel is well located near nightlife, shopping and the beach. first room had balcony doors that didn't lock for some reason but was otherwise good. So they gave us a discounted upgrade to a superior Room. However they had forgotten to put towels in our new room too.