Recent reviews
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- Negative
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4.7
the river view is only house roof view !!
review from KAYAK -
6.7
Our single rooms were large and nicely decorated. The hotel's restaurant is gourmet quality and our meals were superb. There were two things on the website which were totally misleading. Firstly the description says that part of the hotel is housed in an 800 year old castle. There was no castle at all, so perhaps there was a mistake in the English translation. Also the website said the hotel is 200 metres from the train station and this is not true. At most it is 20 metres from the railway, in fact directly over the road from the station. Almost no English spoken at reception and their restaurant menu was only in German. Fortunately our nice waitress managed to translate some of the menu choices.
review from KAYAK -
7.3
Wonderful breakfast selection and a little quiet luxury in a lovely little town on the Mosel River.
review from KAYAK -
6.3
Excellent room. Helpfulness of staff to only English guests.good variety of food. Access to Moselle.
review from KAYAK -
7.0
The area is beautiful, the service was excellent, the food was delicious. The carpet in room
review from KAYAK -
4.0
It is near to Burg Eltz, which is very beautiful + a must-see. When we asked for an english menu at the hotel restaurant, the waiter seemed to be very insulted and was quite rude with us, saying things in German with a clearly nasty tone. This was despite the fact that we had been told an english menu was available at reception that morning. My partner was very upset and we almost (and should have) walked out immediately. To be fair, the young waitress on that night was very kind, however this experienced coloured our stay at the hotel.
review from KAYAK -
7.6
Very nice, clean hotel with non-smoking restaurants and rooms.
review from KAYAK -
8.0
Very comfortable and very clean nice and airy room with a lovely view. Would have appreciated an English menu or a translation from the waitress when asked but I appreciate that I am in a different country and it is up to me to try to understand the language. Not all the words in the menu are in the phrase books.
review from KAYAK -
7.2
Location and restaurant No
review from KAYAK -
8.0
The staff were courteous,kind and spoke English well. The hotel was in a great location, visible from the train stop at Treis-Karden. Don't be fooled by what the lady at the front desk says, it's about an hour and a half hike to Burg Eltz from the hotel if you don't take the train to Moselkern! It was a beautiful hike though!
review from KAYAK
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8.0
Very comfortable and very clean nice and airy room with a lovely view. Would have appreciated an English menu or a translation from the waitress when asked but I appreciate that I am in a different country and it is up to me to try to understand the language. Not all the words in the menu are in the phrase books.
review from KAYAK -
8.0
The staff were courteous,kind and spoke English well. The hotel was in a great location, visible from the train stop at Treis-Karden. Don't be fooled by what the lady at the front desk says, it's about an hour and a half hike to Burg Eltz from the hotel if you don't take the train to Moselkern! It was a beautiful hike though!
review from KAYAK
-
6.7
Our single rooms were large and nicely decorated. The hotel's restaurant is gourmet quality and our meals were superb. There were two things on the website which were totally misleading. Firstly the description says that part of the hotel is housed in an 800 year old castle. There was no castle at all, so perhaps there was a mistake in the English translation. Also the website said the hotel is 200 metres from the train station and this is not true. At most it is 20 metres from the railway, in fact directly over the road from the station. Almost no English spoken at reception and their restaurant menu was only in German. Fortunately our nice waitress managed to translate some of the menu choices.
review from KAYAK -
7.3
Wonderful breakfast selection and a little quiet luxury in a lovely little town on the Mosel River.
review from KAYAK -
7.0
The area is beautiful, the service was excellent, the food was delicious. The carpet in room
review from KAYAK -
7.6
Very nice, clean hotel with non-smoking restaurants and rooms.
review from KAYAK -
7.2
Location and restaurant No
review from KAYAK
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4.7
the river view is only house roof view !!
review from KAYAK -
6.3
Excellent room. Helpfulness of staff to only English guests.good variety of food. Access to Moselle.
review from KAYAK -
4.0
It is near to Burg Eltz, which is very beautiful + a must-see. When we asked for an english menu at the hotel restaurant, the waiter seemed to be very insulted and was quite rude with us, saying things in German with a clearly nasty tone. This was despite the fact that we had been told an english menu was available at reception that morning. My partner was very upset and we almost (and should have) walked out immediately. To be fair, the young waitress on that night was very kind, however this experienced coloured our stay at the hotel.
review from KAYAK
