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Great location Overpriced
The location, the lounge to have a drink There was no spa
Close to the entrance of Petra. Personally we felt it is not a 5* star hotel compared to other 5* hotels (like 4 Seasons Hotel in Amman). It is very sad when it is not possible to trust a rating. Don't get me wrong, the hotel is out of our experience a good 3-4 * star hotel but not 5. The "Entertainment" music in the evenening was very strange as it is music which is not related to the country and culture at all.
Excellent location,short walk to the entrance to Petra. Plumbing and AC were not working properly.We could hear noisy family next door to our room. Hotel is four star not five.
The decor, overall environment, comfort of room. Service in bars and restraunts felt a little under pressure at times.
Rooms were ready before check-in time. We booked two rooms and one room was upgraded. We didn't even ask to have a room upgrade. Excellent breakfast and friendly, helpful staff. We had no complaints about the Movenpick and would definitely stay again.
Friendly & warm atmosphere, great location. The fact that we were guided by your front office staff into taking a Petra by night Tour which turned out too difficult in poor lighting & disappointing.As a result we had to skip our original plan for the morning tour. A great pity.
The only reason you would stay here is the location and the wellness facilities including the pool. It was amazing to be able to exit Petra and go right to my room, change and head down to the pool to relax after a long day in the sweltering sun. The rooms are 3-star quality rather than 5-star quality from the 80s so this needs to be urgently addressed. Everything is over-the-top expensive so the value is terrible. The internet was 7JOD an hour or 20JOD for 24hrs. Takeaway sandwich was disgusting. The staff could be more knowledgeable and attentive. The individuals I asked were unhelpful and unknowledgeable about options for trying to get from Petra to the Dead Sea. Their only suggestion was to take a private car arranged by them for 80JOD when I knew I could just arrange one outside the hotel for 45-50JOD so I wasn't pleased when they didn't offer this information. I also think that the Movenpicks and Marriotts should offer a shuttle service for guests staying at multiple resort
The location is unbeatable. Event though we arrived late in the night the stafff welcomed us very well. As the ac was giving trouble we were immediately upgraded to a superior room and changed effieciently and patiently at 1 am. This is the best hotel to stay at when visiting petra. Not really
The location is amazing. The design of communal spaces is very elegant It is not a 5 star hotel as it claims, but more a 4 star. It looks more like a business hotel. The lock of the room was not working. The air conditioning of the room was quite poor. Very very hot at night.
We really enjoyed the private cinema screening of Indiana Jones! The view from the terrace of the Italian restaurant at sunset was amazing. pool was very cold; no information about the hotel in the room
The view from the hotel is really nice and the Italian restaurant is correct; these are the only two positive things about the hotel. The hotel is old, badly maintained, the staff look like is without any guidance and act like if they were in a 3* hotel (barman smoking behind the bar!!!). Rooms are old, not very well cleaned and the conditions of toilets are unacceptable. 200 € a night for such an accommodation is really not value for money.
Friendly staff, spectacular view, spacious parking. The bathroom finishing with tiles is far from what one expects from a luxury hotel; dull colours, some drilled holes...not like other Marriott hotels in the same country. Overpriced for the quality - one pays a premium to be near Petra.
only the view from the coffee shop overlooking the mountains specially at sunset.and the al funghi risotto at the italian restaurant its a rip off, rooms and bathrooms need to be updated,didnt feel like we were staying at the marriot. highly non recommended. petra needs good fairly priced hotels.
The view is great especially from the pool side.... the hotel is not walking distance from the petra site but it is worth staying at and enjoying the marvelous views... anyway transportation is available and it is a 10 minute drive only Quality & Variety of food at the buffet needs improvment
The bed was really comfortable, we slept well after the exertion of seeing Petra. There was a switch missing from the bedside lamp, so we were unable to turn it on independent of the other lamp. I pointed this out to the staff the next morning, but it was not fixed during our stay (three days) and I expect it won't be fixed. For the price we paid, this is unacceptable.
everything, view, food, room pool.
The hotel was in a good location to explore Petra. Beautiful rooms and exqusite views of Jordans mountains. There was some knod of mix up between booking.com and the Marriott therefore they were not expecting us on the night that we arrived. Therefore we had had a 2 houre flight, a 3 hour drive to get to the hotel to be told that they were expecting us the next night and that they were fully booked. They then sent us to an alternative "5 star" hotel which was at best a 3 star! Rooms were disgusting and was awoken at 7.30am by staff asking to check the mini bar! Completely unacceptable. The breakfast choice and quality once we got to the Marriott was extremely poor. I was also charged 3GBP to purchase a bottle of water to have with my breakfast. This is not normal practice in a 5star hotel where your breakfast is included in the proce.
Helpful and very professional staff, clean room and superb view over the mountains where Petra hides. Excellent hotel!
It was at a fantastic setting along the scenic drive, 5 Km from the site of Petra. Please note the entrance to Petra is at the town of Wadi Musa which is dirty, dusty and unattractive. So it was great to come back to a hotel away from all this mess at the end of a hard day of touring. You will need a rental car/cab service to make the most of this hotel. It does have a shuttle bus to take you to the site but the first bus leaves at 8 AM, too late. You should be at the entrance by 7 at the latest to avoid the massive crowds. The site opens at 6. The shuttle bus does NO pickup at the end of the day. The hotel does have an attractive lobby, lounge area, and a large standard guest room. The hotel is worn. The room is good, not great, esp for the price of US250 which I paid per night. The bathroom is unaccceptable. It is 3 star BR with a poorly functioning toilet. The floor has ceramic tiles which didn't look 100% clean. The AM Bfast buffet was just adequate. My wife saw a waiter stole some food and quickly darted back into the kitchen area to eat it. She also saw waiters coming into the dining room buttoning up their sleeves- not a very professional impression all in all. We had a cheap buffect dinner at Petra Zeman right in Wadi Musa, only 10 JD per person. It was okay for the price but I got food poisoning the next day, though my wife didn't. It was terrible for me as I was sick with diarrhea during our long day at Petra
The location is magnificent! Just at the entrance of Petra. This hotel is quit recent and is part of the Crowne Plaza. In fact you can use its facilities. The rooms are normal, nothing fancy, but just what you need after a day at Petra. The breakfast was poor.
Excellent location on top of the entrance to Petra ancient city. jod 7.000 for breakfast is wall worth itsprice. Our room was high up and very big. Cave Bar was top of the nightlifelist among tourists in Wai Moussa/Petra.Parkingfacilites right outside the hotell. very friendly staff!
Excellent position close to Petra entrance.
Excellent location, clean, comfortable and good value. Staff are great and friendly given the challenge of massive numbers of overnight guests (rather than extended stay). Cave Bar is a great addition, too.
The front desk staff were very helpful. The breakfast buffet is downright horrible.
Close to petra heritage site and not a long walk There was no airconditioning at all and petra was hot about 40'C.the shower was bad the room was clean and tv not working.but served its purpose.definitele a 1 star hotel by south african standards
Good location near the Mövenpick Terrible breakfast - go 200m to the Mövenpick and have the buffet for 12 JD
The hotel is ok. It is very close, 2 blocks from the Petra ruins door, so that makes ir specially appealing to the people who are backpacking and on foot. However, if you have rented a car you may consider stay somewhere else. The hotel includes breakfast but the quality of the food is so low that you might as well get your own anyways. Rooms are somewhat clean, but there's no comfort at all. In a few words, it is the hotel to stay for one night, in which you don't have many expectations of anything else than a single bed and a walking distance to the Petra ruins. If that's your goal, then stay there since it is very cheap. Breakfast is bad.
Hotel is very close to Petra entrance. Free wifi. Staff tried to be helpful. Small Rooms and beds. General comfort of the room was not great. However, I cannot agree with some of the very negative reviews I read: wifi is free and water is hot (at least until 9 pm, then gradually becomes colder). There are better hotels close by, for a little more money, but this one is acceptable for a couple of nights.
inexpensive hotel very close to the gates of Petra with a good mattress and hot water after hiking all day at Petra understaffed and paper thin doors
the location is close to the entrance of the site, but that's all that's good about this hotel. We had no hot water at all during the all stay (5 days) and they could not improve that, in fact it was difficult to get any water in the room sometimes. They claim that rooms have air conditioning but it is merely a fan. the beds were not always done ... all in all, a terrible experience, in a gotel which is only valuable for its location. These guys should not be in business for long.
Very close to Petra entrance, bright and clean with great views, very nice staff. The restaurant food and free breakfast were virtually inedible. Inexcusably bad. The desk staff, while friendly, was not in full command of common English, which one would expect in such a world class tourist draw, and they lacked information about the admittedly spotty transport services to Amman.
Convenient for the Petra Gate Entrance Air Conditioning and Food were indifferent
Nice hotel for one or two nights to visit Petra. The entrance of Petra is in walking distance from the hotel.
not too many things breakfast was awful
Very friendly, attentive service. My husband and I stayed in Jordan for five nights and with The Petra Moon for three nights after being recommended by family to stay there. They organised our taxis and tours for our whole five day trip around Jordan and couldn't help us enough with anything we needed, all the trips were faultless. I was over the moon with our stay :) !
The decoration and the location.
Dirty filthy carpets, semen stains on the bedclothes, bathroom uncleaned and filthy (probably uncleaned for a while), food terrible, service appalling, prices a joke, public areas filthy ...............
This was a 3 Star hotel witha 5 Star price. It was the worst hotel that we stayed at in Jordan.
The view over the mountains is spectacular. Old rooms with dirty carpet, blankets on the beds, very small and old/not clean bathroom, poor buffet breakfast. Definitely not worth the 7.1 rating on the booking.com site.
The hotel was very well appointed and clean, staff were very friendly and attentive. Rooms were excellent and views superb. The pool was not heated, water fairly cold considering how hot it was outside. Although a high quality hotel it was fairly expensive for rooms, food and drink compared to similar quality hotels we stayed in elsewhere in Jordan.
The best part of the hotel was the gregarious manager Mahmoud, who is very likable and tries his hardest for his guests. He can arrange anything that a guest needs, from transport to food. I only stayed for one night, but there were no problems, and the hotel is situated in a very good location in Wadi Musa. Internet is not free, shower curtain in bathroom didn't do a good job of preventing the water from getting all over the floor. Also, the restaurant that Mahmoud 'recommended' was slightly overpriced and I felt like they were trying to rip me off.
The staff asked repeatedly how that may assistance us with any needs we may have. Lunch was packed for us which was major convenience as Petra is an all day trip. Would stay there again on a return trip. Location was absolutely the best one could ask for. This is not an upscale hotel, but you are there to see the sights and meet people. It is a great place to do what you come there for.
Mahmoud the manager was a real character and would do anything to help. Shower and bathroom very basic, not dirty but barely usable. Whole place has seen better days.
The staff were very friendly and helpful. There was a good breakfast, several good restaurants were very close. The rooms are right above the street and there was a lot of traffic noise.
We arrived very late and had forgotten to phone ahead to confirm our late arrival. The owner had given our rooms away, but made a very big effort to help us get new rooms and then transfered us to Petra the next day, etc. Was very nice management
Bed was comfortable Water arrived at a dribble and no hot water at all. Was promised that it would be corrected and wasn't. Asked for a refund for the next two nights and was not given. A hotel with no water is not one to stay at. Left. Currently contesting with Visa.
It was terrible. Rooms poorly set up, dreadful breakfast. Far too expensive, totally took advantage of tourists. The breakfast was dreadful, wet pita bread, cut up polony. Shower broken.
The staff were truly excellent. I've never had such good service The locks on the doors on floor four didn't work well. ordered a king size room - got a twin for one night then the kingsize for the second night
Close to the Petra Archeological site Breakfast very poor, rooms close to the main road, nosy
Not much We were greeted with an insistance that we transfer to another hotel as Sella was overbooked. When we refused and requested a refund we were denied (although a room was then found for us) The food was unhygienic. The water was usually cold . The manager was rude and indimidating.
Horribly over priced for what you get. The room was loud as the window would not close and next to the main road.
The staff were courteous. Infrastructure at the hotel needs to be overhauled. We were 3 families with children staying for 2 nights. Hot water was not available despite repeated requests. The cutlery was not clean at all. The bread toaster was in a very bad shape. Overpriced and quite far from the main city center.
We stayed only one night as we were driving from Amman to Petra to visit Petra the next day. We arrived quite late, and we were offered some Tang or Cool-Aid type of juice, which is typical of most hotels of the region, including 5 stars hotels, so we were not surprised. The hotel has some outdated decorations and would benefit from some refreshing, but considering the other hotels we stayed at in Jordan, Syria, and Lebanon, the hotel was very comfortable and clean. We had a breakfast the next day that was basic and I think some of the plates were there the night before when we arrived. I only ate labneh not to get sick and had no problems, but again this is usual of hotels of the region. The fact that we asked for a king size bed and were offered a triple room instead (we were a couple) because of "tecnical problems" with the AC. We had these types of problems in all hotels we stayed at, and somehow I wonder if it is due to the fact that we are an unmarried and young couple. In the middle east, for arab nationals, it is forbidden for a couple to stay in the same hotel bedroom if you do not provide proof that you are married. This restriction does not apply to foreigners. But since problems with king size bedrooms were repetitive at all hotels we stayed at, I started to wonder if we were put in seperate beds for a similar reason. It might however also have to do with the fact that we arrived often late for check-in.
The booking process was simple and straightforward. The hotel is well located, a short drive to the Petra site and it was clean. The staff were very pleasant and made us feel welcome.