Hotel Am Leuchtturm

The room itself was very nice looking and the bed very comfortable.

The booking.com description said: Sea View, but the room was in on the side of the building above the street. The see was visiable from the corner of the window. However, with open curtains everyone outside from the street and adjecent buildings could look inside and with open windows all noise could be heard. I paid for the "sea view" about double, so this was not the expectation. I arrived late and the night desk couldn't help me, they said. The next morning at checkout I mentioned (after not being asked how it was) that I expected something else. The reaction was defensive (stating the description was clear, which it was not as I could show on a screenshot) and after this interaction the receptionist ignored me and just finished the checkout. Not even a good day was wished by the receptionist. It felt like they didn't care. While the location is great, the rooms are beautiful and for sure, a real sea view will be stunning, the complete inability of staff to deal with anything else then positive feedback prompts me to give this hotel a very low rating. I will definately not be back.