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the location right on the water you could get no closer!!!! the food was not what we thought it would be....
We came here prior to my neices wedding in New Haven CT and stayed 2 nights along with our daughter,her fiancé & our 16 month old grandson. The staff was wonderful, food was great and location was ideal for our daytime site seeing around town. Just having to carry our bags up two flights of stairs. Other than that nothing, but i knew that before I booked it from prior reviews. And it won't stop me from going back there again.
Right on the beach and within walking distance to all restaurants on the beach. Very clean rooms and the Staff was awesome. There was a leak in the room above us, but Staff responded right away, made the repair and we enjoyed the rest of our stay. No onsite laundry for guests.
Proximity to the beach
Not a bad place to stay for a overnight visit. Bed was very comfortable and the room was clean. What more do you need?
Run down...Price we pd was higher than others pd. The staff was great and the rooms we clean.The place was just run down.
Room was clean, basic. Breakfast was good, something for everyone included fresh fruit nice touch. Was only about 25 min from Mohegan. Mystic Aquri. very close, Mystic Seaport right down the road Needs a little updating, they need to pay a little bit more attention to the little things, like frig needed to be deiced, and the note book should have been checked, ripped pages and coffee stained. Overall the room was good. Had a nice stay, would stay there again.
Overall fine for the one night stay. Clean, comfortable room. Decent free breakfast. Good channel lineup. Smokey hallway, but room itself was fine.
Close to the parks and attractions in the area The room smelled musty.
Price was reasonable, and staff helpful. Close to I-95. Ground floor room very noisy from squeaky floor in room above - could hear every footstep. Busy on Saturday nights, wi-if poor.
I found everything barely adequate
The staff was very warm and helpful. The room was clean and housekeeping kept it that way each day. No exercise room as advertised on the site. The pool had so much chlorine I had to buy eye drops for my family. much noise upstairs over our room all night long. Stains in the hall carpet.
i had something happen to me i made a reservation and lost the money
the rooms where ok the bed was nice to sleep on. the tv would not go past 20 for volume so it was hard to hear and the tv location was bad
Cleanliness, room equipped with everything needed. Overall good place to stay. Separate sink from bathroom- should have both in and out of bathroom. No extra blankets in room. No eggs or peanut butter for continental breakfast.
Ease from I-95, comfortable, value, breakfast. We didn't use the pool but it looked inviting. Shower repair job looked unskilled. At check in the host gave our room number audibly.
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
Being able to bring my pet was a major bonus. We didn't have to worry about leaving our dog alone and the rooms were very clean and spacious! The staff was very friendly and courteous and the breakfast in the morning was awesome! The beds were a little bit too hard
Very nice and close to the town of Mystic and close to the two casinos
Clean and comfortable, with a very friendly staff.
The beds were comfortable and breakfast was good. Hotel rooms were clean. Had trouble getting into our rooms our keys didn't work so the lady had to give us a new set of keys. We told the lady at the front desk that it was probably the door and if its possible to just switch our rooms. She refused and gave us new card to try and that one didn't work. Our stuff was locked in the room the lady had to come up to our room and try it herself and it wouldn't work so she had to go back downstairs to get this machine thing that opens the doors but she couldn't see what she was doing because she didn't have her glasses so my friend had to help her smh worst experience ever eventually we were able to get into the room and they gave us new room. I map quest the address to see how far foxwoods was it said it was 10 minutes away but it was more like 20 minutes.
Location was convenient and hotel was perfect!
I needed to move the reservation 1 day due to severe weather but Priceline and Hampton Inn were unable to accommodate.
I loved how quick and easy check in was! The staff was very welcoming and answered all of my questions. The rooms were nice and clean, had the perfect size television. The bed was extremely comfortable. Delicious hot breakfast was included until 10am. Check out was 11 so after breakfast we still had plenty of time to check out on time. It was just an all around great stay! Because of all of the snow parking was limited. We had to circle around for a couple of minutes before finally parking in the last parking spot. But again snow is not something the staff can control.
Nice and clean hotel. Inconvenient location without a car. Some receptionists don't seem to like their jobs... few were nice.
clean, easy access, good breakfast nothing
The size if the room was perfect. The bed was very comfy. It was a short distance to both Foxwoods and Mohegan Sun. The Mystic Aquarium was with in walking distance as was the Old Mystic Plaza. All in all it was a great stay and I would recommend it to a friend. We did not like that there wasn't a shuttle, car service or limo service to the Casino Resorts. For the price this feature should be included as well as a free Continental Breakfast.
Location in proximity to attractions and hwy. The room was clean and the staff was excellent. The decor was very disappointing for a Hilton hotel. The barroom walls were a very outdated nauseating yellowish gold. The size of the bathroom was very small. The room all together seemed very minimalistic for the price.
The servers at breakfast were excellent, as was the omlet chef and the food in general. The cleaning service didn't clean our roomvery thoroughly daily.
very comfortable beds
reasonably priced, rooms were clean wish there was a breakfast buffet included in the hotel stay
The room , a mini suite, was beautiful and the bed was so comfortablr. The staff was friendly and helpful. The location was near all local attractions, including both Casinos. I would definitely stay there again No fan in the bathroom
it was close to everything in town the gym smells like the pool
Nice room, clean, comfortable, nicely decorated
Great value! Reception desk staff greeted me as I was still approaching the desk. Professional hospitality, great facility, in great condition, in a fantastic location. Would definitely return. Nothing.
Big room, comfy bed. The fact that the hotel sent a free shuttle bus to pick us up from the station (3 miles away). The decor is the room was a little outdated.
The hotel was very convenient to get to and from. It was amazingly quiet, despite being full of people and events!! Very comfy, and I'd recomend it highly! I like a firmer pillow, it'd be nice if they had various "kinds".
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
Staff was super awesome
Good breakfast, friendly staff, convenient location to casinos and RI beaches
Nice quiet hotel. Near the casinos but not too near!
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
leaving it the next morning upon arrival I took 1 look and turned to get the sleeping bag out of the car to place atop the worn dingy bed spread. I did not want to touch it at all. the floor was warped and pushed up in areas. the shower was pretty disgusting as well.
Charming, old inn. Each room had it's own log for visitors to put an entry in just as they once did in 1771. Yet had all the benefits of the Residence Inn behind it, pool, free breakfast, etc. Was better than we expected. Nothing!
cool place, a struggle to get luggage up the narrow stairs, but it is a nicely refurbished ancient inn
Really cool room, got it on a off day at a low price. Don't listen to the complainers, just know that it's an old fashioned room going into it. Comes with a usable fireplace, great sunlight, also a free bottle of wine, cheese, and exceptional breakfast Nothing at all, great value.
This guest did not leave comments about this hotel.
Location Poor room upkeep
Nothing The Staff was absoutely horrible and very rude! I would NEVER recommend this hotel to ANYBODY!
The location was exactly where I needed to be.
It's proximity to the location we were visiting Room was very dated and run down. Bathroom was very small. TV did not always work.
Location. That's about it. Close proximity to Misquamicut Where to begin? -Rude staff from the beginning. -Bare bones room that was no bigger than a walk-in closet. -Was overcharged and had to call back to get my money back, which I'm still waiting on
Not much,no bedbugs,location was good shower very very small,no sink in bathroom,no Kleenex,paper towels, curtains were paper unable to open for fresh air,stinky,could hear couple next door at night
Owner was very friendly and was very accommodating to me and my friends! TV did not work.
Shower water pressure
Balcony,comfy bed,location. Small shower,only 2 towels. No ice machine.
The location in old mystic was awesome
We were at home.staff was wonderful.we were treated just like family.Hotel was in a perfect location.Our room was very nice. No.everything was perfect.
Hotel staff was very friendly. Room was clean and comfortable. Carpets were a little outdated but still very clean. Location was perfect, near shops and restaurants
Location and staff excellent. Breakfast also very goodsq No
DVD players was available for no additional charge. Breakfast and light evening meal were also included in price.
Nice room layout, pet friendly, convenient to interstate, good breakfast. Location to town and attractions was not as depicted by site location at booking. Carpeting had sticky spots and smelled of dirty gym clothes. Poor soundproofing compared to other hotels we've stayed at, especially on this trip.
The complimentary breakfast was extensive and the staff was diligent in keeping all of the offerings replenished. The suite was large and very comfortable. We would stay again in the future