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Staff attitude towards client. Although I specified in my booking that I want a room with a decent view,I was placed in one with a wall in front of my window. Due to that it was rather uncomfortable, dark and always had to take care to draw the curtains so that I ave some privacy (away from the neighboring flats).
The hotel is near the city center, therefore it is a little hard to find a place to park the car. Our room was comfortable. The breakfast was great! The a/c cannot be adjusted although it seems adjustable. The room was not cleaned well after the first day.
The professionality and the friendliness of the staff. Breakfast is also very good and with a rich diversity. The air deodorant that is used overall and also in the rooms. This is problematic for people with llergies or breathing problems.
It was very central. The hotel had the usual comforts of a 4 star one would expect. The staff were friendly and helpful. The breakfast was great, it was a better buffet when compared to regular 4 stars.
First of all, the location of the hotel is very good, as it is only 2-3 min. walk from the railway station and also it is possible to walk to the old city. The room is not very fancy , but clean enough. The hotel staff is also friendly.
Excellent value, very spacious room, close to everything. Staff at front desk extremely helpful. Top 5 breakfast experience.
friendly staff, goof location in between the city center and the railway station, rather quite street outside no
Clean, quiet, spacious rooms and bathrooms, close to the city square at walking distance, nice restaurants in the area, friendly and helpful staff, good price The restaurant inside the hotel is not good at all.
Everything was great, breakfast, free internet, location, size of room, staff were very helpful and friendly.
It was very crean room and good enough space for us. The breakfast was also fine. The receptionist was very kindly. And the rocation is great. We could walk to train station and old town as well. (little bit far from bus terminal, if you have big luggage.) The elevator is small. We needed to carry our luggage, even 4 stars hotel.
A nice hotel with old world charm but modern conveniences. Included breakfast was very nice, more than I expected. Our room was a little small but adequate
Location is great! Breakfast needs improvement for a four star hotel. Parking is expensive.
Staff treated me and dog very well
Hotell staff and services No
Excellent location - we could walk or take the tram to everything. Our room was comfortable, clean and well serviced (requested extra pillows and refills for the mini bar). Loved the indirect lighting in bedroom and bathroom too. I'm not sure that the hotel can accommodate wheelchair accessibility - there were a lot of stairs. Otherwise no complaints!
Very nice staff, good location noice from other rooms, from the street
A they honored your booking even though they did not have record of your service making a reservation.
Easy to conect to the internett. The hotell oppgraded from one room, tree beds to two room without extra charge.
It was good to find a vintage hotel lovingly restored and in in full operation.
Excellent breakfast to start the day in relaxing surroundings; efficient, friendly and helpful staff. Attention to detail. Prime location in the city. Nil.
Good room. Good breakfast. The gym was a little small and windowless
The design of the hotel! Actually, it was the reason why I chose it. With the help of its long history, both exterior and interior look fascinating. Taking our passports during our stay... That was not good.
The location was good and the room was clean. The hotel staff was not very friendly and the breakfast was poor.
the staff was always helpful and made us feel welcome in more ways than one can imagine.
The location of the hotel is just perfect! Main square, pedestrian area, shops, coffee bars, simply everything is at the visitors easiest disposal. Everything was perfect.
The hotel is very nice, lovely big bed, nice breakfast This hotel overlooks the central square, it is very noisy not recommended for light sleepers, noise from 5 a.m. to 12 midnight
Excellent location for everything except arriving by personal car.
Excellent location - best in the city, good breakfast, the size of the hotel guarantees a lot of privacy In the end I was chared a price bigger than the one guaranteed on this site.
Location, services and hotel staff are excellent.
location, every day cleanliness, breakfast noisy at night in the street, cold inside as window isolation is not good
The location of the hotel is excellent and some of the rroms is refurbished
Hotel is situated exactly in the centre of Zagreb. Very clean and well furnished. Price reasonable. Personnel very friendly (very good English). Breakfast-very good choice of self-service bar.
Location and the staff No
The place where the hotel is great Everything was fine.
The location is superb and the staff (almost all of them) extremely helpful! The facilities are a bit worn, but if you don't expect luxury it's ok. And the location makes up for any defects!
The location was perfect, just below the old town. The staff were pleasant and helpful and we were given a small suite, although we only booked a double room. Excellent value. The guide book recommended the hotel restaurant, but unfortunately this has now closed.
If I am correct the hotel is the oldest hotel of Zagreb. The hotel is clean and the people are friendly but for me it was not what I expected as I was looking more for a business hotel. The hotel did not have an elevator, the parking is 5 minutes walking and you cannot get to the hotel with your car as the street is a walking street. Also the hotel is hard to find as it is located in a old shopping mall. Personally I would advice this hotel to tourists who want to be in the centre of the city without having to pay a high cost.
It would be hard to be more central Zagreb than that... and the staff, in our case anyway, were not simply staff, they became friends.
Good location if travelling without car Room had unpleasant smell coming from bathroom and flooring was noisy. No possibility to alter heating of room - sometimes it was cold. Possibly due to cold weather outside dining-room was wintery as well.
Close to the sights we wanted to see. Nice and helpful staff.
Very warm and attencious staff Nothing in the mini-bar; old beds.
the breakfast saloon is decorated very nice; breakfast meal was good and various the hotel is situated on a pedestrian street / no auto access; a little bit of distance for carrying the luggage from the parking
The staff is very friendly and helpful, they are really very nice people. The hotel is in the center of Zagreb.
the location - the only reason i picked it. stayed at Astoria before which is way nicer and can be cheaper but this time wanted to be closer to the action this is a very basic hotel, somehow i didn't expect it to be *that* basic. no frills, minimal comfort, mebbe 3 channels on TV, lamish breakfast
Location On checkout the manager was unresponsive when advised of the condition of the room. Hotel was grossly overpriced. The room smelt of cigarette smoke, the carpet was frayed, dirty and mouldy, paint was peeling off the walls (which were completely bare), the telephone and bedside lamp (a bare light globe) did not work, the room had not been vacuumed for some time, there was a empty water bottle and a used tissue under the bed. The bed base was broken and propped up with a block of wood and the fabric was ripped. The bathroom fittings were broken. The room was noisy with tram traffic outside. This was the worst hotel we have ever stayed in.
Parking place is available upon request and this is really necessary as parkings in town are quite expensive Breakfast could be improved
nice, friendly staff, good location the breakfasts are "too monotonous" wthout vegateblas, cottage cheese, what I missed, and also too noisy rooms at the street side.
Zagreb was bleak, the hotel was bleak Breakfast was very basic
the distance from the Cathedral is 10 minutes' walk; the breakfast is quite poor, no internet access in the rooms (at least we couldn't reach it, but we were charged for it) and the price for such rooms are too high
it´s very near to the city, to the cathedral and especially to the medical universitity. the hotel staff is very friendly. one hears very good the TV in the rooms nextby at the right and at the left.
The location of the hotel is what makes the hotel interesting.Taking into consideration the facilities it is not really a 3 star hotel. The facilities esspecially the breakfast.