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Air Europa: Expert advice and recommendations
Expert travel writer Laura Ratliff shares all you need to know before booking a flight with Air Europa.Air Europa, an airline headquartered in Mallorca, Spain, serves the UK with flights to more than 130 destinations worldwide departing from London Gatwick Airport. Within Europe, this includes top destinations like Madrid, Gran Canaria, Tenerife, and Lisbon.
While I initially wasn’t familiar with the airline, a business class trip to Madrid several years ago helped me realise that they’re particularly convenient when flying to the Mediterranean, thanks to the airline’s strong presence there. This guide draws on my personal experiences of flying with Air Europa and covers everything from the airline’s fare classes and check-in procedures to its change and cancellation policies and loyalty programme, SUMA.
Fare classes
Air Europa offers three main fare categories: Economy (Lite, Standard and Flex), Premium (on select routes) and Business Class (Standard and Flex). While I generally prefer business class when I can swing it, Economy Flex has become my go-to on Air Europa for its flexibility and value.
Economy Lite is the most basic Air Europa ticket, including a 10 kg cabin bag and an under-the-seat bag. You can add checked bags for a fee, but here’s where it gets interesting.
cIf you’re going with Economy Lite and need to check bags, I recommend booking them online when you purchase your ticket to avoid any last-minute surprises at the airport.
Economy Standard includes one 23 kg checked bag right off the bat.
My personal pick in this cabin is Economy Flex. It lets you make changes without a penalty and get a refund for a small fee. It also lets you choose a preferred seat. I’ve found this flexibility to be invaluable on trips, so having that option available is the way to go.
Moving up to Business Cabin Standard, you can bring three cabin items (two carry-ons totalling 14 kg plus an under-seat bag) and two checked bags at 32 kg each. A perk I love is that Wi-Fi is included, which is perfect for folks like me who need to get some work done at 30,000 feet. Business Cabin flyers also get VIP lounge access and Fast Track boarding.
If you want the whole package, Business Cabin Flex gives you all the same features plus the ability to get a full refund without penalty if you cancel before your flight. It’s real peace of mind.
In-flight experience
The Air Europa in-flight entertainment lets you stream movies directly to your mobile device through their Onboard Streaming Entertainment system (availability varies by aircraft and route), which has been incredibly useful on longer flights. Pro tip: always make sure your device is fully charged before boarding. Investing in a power bank can be a game-changer in this regard.
Air Europa seats vary by fare class. Economy and premium offer standard sizing with adjustable headrests, while XL seats give you increased pitch for longer flights. Business class has more space if you want to really stretch out.
In my experience, spending the extra money and upgrading to an XL seat can help make your flight much more enjoyable, thanks to the added legroom. I also like Air Europa’s system that allows you to bid on seat upgrades, when available, meaning you can potentially score a business class seat for a reduced price.
All passengers get access to Wi-Fi on most long-haul and select short/medium-haul flights, with different packages available depending on your needs. I usually have to do some work while travelling, so having fast and reliable Wi-Fi is a must. Air Europa certainly delivers on that.
On transatlantic flights, economy passengers get a meal service. In premium and business, you get two meal services. If you have dietary restrictions, they offer a variety of special meals (diabetic, gluten-free, vegan, you name it) and even have kids’ meals available.
Check-in process
Air Europa offers check-in via their mobile app or at kiosks in the airport terminal.
You can check into an Air Europa flight up to 48 hours before departure, except for those flying to the US, where check-in opens 24 hours in advance. Keep in mind that online check-in is not available for passengers who have special requirements, unaccompanied children, passengers travelling with animals in the cabin, or flights operated by other companies.
Change & cancellation policies
Air Europa change and refund policies vary by fare family. Standard fares allow changes with a penalty, while Flex fares let you change without penalty. Refunds, however, are generally only available for those who bought a Flex ticket, even in business class. This is another big reason I usually opt for one of the Flex fares.
Economy Flex and Premium Flex passengers will incur a small fee for requesting a refund, while Business Flex offers a refund before your flight at no additional cost. As a travel writer, I’m always hopping on and off planes, and plans can often change at a moment’s notice, so Flex fares are the only way to have peace of mind when preparing for a trip.
Air Europa’s SUMA Programme
Air Europa’s loyalty programme, SUMA, allows flyers to earn and redeem miles for flights, upgrades and other perks. If you are a frequent traveller I suggest checking the programme in depth.
The programme is free to join and has four tiers: SUMA (base), SUMA Silver, SUMA Gold, and SUMA Platinum. As you accumulate Level Miles (earned exclusively through flying with Air Europa and SkyTeam partners), you’ll move up and unlock increasingly valuable perks like bonus miles, priority boarding and lounge access.
SUMA Silver gets you perks like priority boarding, one free additional checked bag, free standard seat selection within 48 hours of your flight and check-in at Business Class desks.
The really good stuff like VIP lounge access (on international flights or connecting to/from them) and priority baggage collection kicks in at SUMA Gold. When you reach SUMA Gold, you’ll also gain SkyTeam Elite Plus status, giving you benefits across the entire alliance network.
Level miles can be earned through flights, credit card purchases, and partnering with retailers. I find that redeeming miles with Air Europa is easy – I can do so through their website when I book my flights, upgrade my seat or shop for products from Air Europa partners.
What’s more, I didn’t have to wait as long as I thought I would to enjoy the benefits of the loyalty programme. Air Europa makes achieving upper status a breeze compared to many other airlines. Of course, the more flights you take, the more level miles you will earn, but I still managed to rack mine up much quicker than expected.
Air Europa partnerships
Air Europa is a member of SkyTeam, which allows you to share loyalty benefits with other SkyTeam partners like Delta or Air France-KLM. Being a Delta loyalist myself, this partnership enables me to earn Delta SkyMiles while flying Air Europa, making Air Europa one of my top choices when travelling to Spain.
Pet policy
If you’re like me and love travelling with your pet, you’ll be happy to know that Air Europa allows dogs and cats onboard their cabins without the need to stick them down in the cargo hold (something I definitely don’t want to do). It’s worth noting, however, that they are not permitted in Business Class cabins.
There are a few rules to follow. Your pet and its carrier can’t weigh more than 10 kg (including their carrier), they must be at least three months old, and they need to have all their vaccinations. Luckily, my Pekingese met all the requirements. With many airlines making it tougher to fly with pets, the Air Europa policy is a welcome relief.
This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up to date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.
Good to know
Low season | High season | Cheapest flight |
|---|---|---|
August | December | £43 |
Best time to beat the crowds but there is an average 14% increase in price. | Most popular time to fly (20% more expensive on average) | Flight from Madrid to Amsterdam |
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Air Europa route map – Which destinations does Air Europa fly to?
Find out which destinations you can fly to direct with Air Europa by entering your departure airport. If you want to know whether Air Europa flies a certain route, enter both the departure and destination airport before hitting search.All Air Europa flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|---|---|---|
| 6103 | Barcelona (BCN) | Palma de Mallorca (PMI) | 0h 45m | • | • | • | • | • | • | • |
| 1506 | Frankfurt am Main (FRA) | Madrid (MAD) | 2h 45m | • | • | • | • | • | • | • |
| 6024 | Ibiza (IBZ) | Madrid (MAD) | 1h 15m | • | • | • | • | • | • | • |
| 1509 | Madrid (MAD) | Frankfurt am Main (FRA) | 2h 45m | • | • | • | • | • | • | • |
| 6025 | Madrid (MAD) | Ibiza (IBZ) | 1h 15m | • | • | • | • | • | • | • |
| 175 | Madrid (MAD) | Lima (LIM) | 11h 40m | • | • | • | • | • | • | • |
| 199 | Madrid (MAD) | Medellín (MDE) | 10h 10m | • | • | • | • | • | • | • |
| 1063 | Madrid (MAD) | Milan (MXP) | 2h 5m | • | • | • | • | • | • | • |
| 7401 | Madrid (MAD) | Oviedo (OVD) | 1h 15m | • | • | • | • | • | • | • |
| 6049 | Madrid (MAD) | Palma de Mallorca (PMI) | 1h 20m | • | • | • | • | • | • | • |
| 9118 | Madrid (MAD) | Santa Cruz de Tenerife (TFN) | 2h 55m | • | • | • | • | • | • | • |
| 1060 | Milan (MXP) | Madrid (MAD) | 2h 20m | • | • | • | • | • | • | • |
| 7402 | Oviedo (OVD) | Madrid (MAD) | 1h 10m | • | • | • | • | • | • | • |
| 6102 | Palma de Mallorca (PMI) | Barcelona (BCN) | 0h 50m | • | • | • | • | • | • | • |
| 6078 | Palma de Mallorca (PMI) | Madrid (MAD) | 1h 30m | • | • | • | • | • | • | • |
| 5053 | Madrid (MAD) | Seville (SVQ) | 1h 10m | • | • | • | • | • | • | • |
| 5054 | Seville (SVQ) | Madrid (MAD) | 1h 5m | • | • | • | • | • | • | • |
| 42 | Buenos Aires (EZE) | Madrid (MAD) | 12h 0m | • | • | • | • | • | • | • |
| 1040 | Rome (FCO) | Madrid (MAD) | 2h 40m | • | • | • | • | • | • | • |
| 176 | Lima (LIM) | Madrid (MAD) | 11h 50m | • | • | • | • | • | • | • |
| 41 | Madrid (MAD) | Buenos Aires (EZE) | 12h 45m | • | • | • | • | • | • | • |
| 1043 | Madrid (MAD) | Rome (FCO) | 2h 30m | • | • | • | • | • | • | • |
| 198 | Medellín (MDE) | Madrid (MAD) | 9h 30m | • | • | • | • | • | • | • |
| 194 | Bogotá (BOG) | Madrid (MAD) | 9h 45m | • | • | • | • | • | • | • |
| 58 | Sao Paulo (GRU) | Madrid (MAD) | 10h 10m | • | • | • | • | • | • | • |
| 7236 | A Coruña (LCG) | Madrid (MAD) | 1h 10m | • | • | • | • | • | • | |
| 24 | Asuncion (ASU) | Madrid (MAD) | 11h 5m | • | • | • | • | • | • | |
| 1301 | Madrid (MAD) | Tel Aviv (TLV) | 4h 35m | • | • | • | • | • | • | |
| 1081 | Madrid (MAD) | Venice (VCE) | 2h 25m | • | • | • | • | • | • | |
| 1675 | Madrid (MAD) | Zurich (ZRH) | 2h 15m | • | • | • | • | • | • | |
| 1302 | Tel Aviv (TLV) | Madrid (MAD) | 5h 15m | • | • | • | • | • | • | |
| 1082 | Venice (VCE) | Madrid (MAD) | 2h 40m | • | • | • | • | • | • | |
| 1676 | Zurich (ZRH) | Madrid (MAD) | 2h 25m | • | • | • | • | • | • | |
| 1517 | Madrid (MAD) | Munich (MUC) | 2h 35m | • | • | • | • | • | • | • |
| 1518 | Munich (MUC) | Madrid (MAD) | 2h 50m | • | • | • | • | • | • | • |
| 1142 | Porto (OPO) | Madrid (MAD) | 1h 10m | • | • | • | • | • | • | • |
| 7157 | Madrid (MAD) | Bilbao (BIO) | 1h 5m | • | • | • | • | • | • | • |
| 1159 | Madrid (MAD) | Lisbon (LIS) | 1h 20m | • | • | • | • | • | • | • |
| 98 | Miami (MIA) | Madrid (MAD) | 8h 35m | • | • | • | • | • | • | • |
| 7235 | Madrid (MAD) | A Coruña (LCG) | 1h 20m | • | • | • | • | • | ||
| 55 | Madrid (MAD) | Panama City (PTY) | 10h 35m | • | • | • | • | • | • | |
| 56 | Panama City (PTY) | Madrid (MAD) | 9h 50m | • | • | • | • | • | • | |
| 7158 | Bilbao (BIO) | Madrid (MAD) | 1h 10m | • | • | • | • | • | • | |
| 1174 | Brussels (BRU) | Madrid (MAD) | 2h 30m | • | • | • | • | • | • | • |
| 1171 | Madrid (MAD) | Brussels (BRU) | 2h 25m | • | • | • | • | • | • | • |
| 1016 | London (LGW) | Madrid (MAD) | 2h 30m | • | • | • | • | • | • | |
| 193 | Madrid (MAD) | Bogotá (BOG) | 10h 0m | • | • | • | • | |||
| 57 | Madrid (MAD) | Sao Paulo (GRU) | 10h 30m | • | • | • | • | |||
| 1015 | Madrid (MAD) | London (LGW) | 2h 30m | • | • | • | • | • | • | |
| 9172 | Madrid (MAD) | Las Palmas de Gran Canaria (LPA) | 3h 0m | • | • | • | • | |||
| 1145 | Madrid (MAD) | Porto (OPO) | 1h 15m | • | • | • | • | • | • | |
| 1029 | Madrid (MAD) | Paris (ORY) | 1h 55m | • | • | • | • | |||
| 1222 | Paris (ORY) | Madrid (MAD) | 2h 0m | • | • | • | • | |||
| 39 | Madrid (MAD) | Guayaquil (GYE) | 11h 30m | • | • | • | • | |||
| 45 | Madrid (MAD) | Montevideo (MVD) | 12h 40m | • | • | • | • | |||
| 9049 | Santa Cruz de Tenerife (TFN) | Madrid (MAD) | 2h 50m | • | • | • | • | |||
| 5038 | Málaga (AGP) | Madrid (MAD) | 1h 10m | • | • | • | • | • | • | |
| 9165 | Las Palmas de Gran Canaria (LPA) | Madrid (MAD) | 2h 45m | • | • | • | • | |||
| 23 | Madrid (MAD) | Asuncion (ASU) | 11h 40m | • | • | • | • | |||
| 46 | Montevideo (MVD) | Madrid (MAD) | 11h 50m | • | • | • | • | |||
| 88 | Santo Domingo (SDQ) | Madrid (MAD) | 8h 10m | • | • | • | • | • | • | • |
| 7029 | Arrecife (ACE) | Bilbao (BIO) | 2h 50m | • | • | • | ||||
| 1098 | Amsterdam (AMS) | Madrid (MAD) | 2h 45m | • | • | • | • | |||
| 7028 | Bilbao (BIO) | Arrecife (ACE) | 2h 55m | • | • | • | ||||
| 7505 | Bilbao (BIO) | Palma de Mallorca (PMI) | 1h 20m | • | • | • | ||||
| 7008 | Bilbao (BIO) | Santa Cruz de Tenerife (TFN) | 3h 5m | • | • | • | ||||
| 1156 | Lisbon (LIS) | Madrid (MAD) | 1h 15m | • | • | • | • | • | • | |
| 5043 | Madrid (MAD) | Málaga (AGP) | 1h 15m | • | • | • | • | • | • | |
| 1091 | Madrid (MAD) | Amsterdam (AMS) | 2h 40m | • | • | • | • | |||
| 7302 | Madrid (MAD) | Vigo (VGO) | 1h 10m | • | • | • | • | • | • | |
| 4063 | Madrid (MAD) | Valencia (VLC) | 1h 0m | • | • | • | ||||
| 7506 | Palma de Mallorca (PMI) | Bilbao (BIO) | 1h 25m | • | • | • | ||||
| 4007 | Palma de Mallorca (PMI) | Valencia (VLC) | 0h 55m | • | • | • | ||||
| 7007 | Santa Cruz de Tenerife (TFN) | Bilbao (BIO) | 3h 0m | • | • | • | ||||
| 4064 | Valencia (VLC) | Madrid (MAD) | 1h 5m | • | • | • | ||||
| 4008 | Valencia (VLC) | Palma de Mallorca (PMI) | 0h 55m | • | • | • | ||||
| 40 | Guayaquil (GYE) | Madrid (MAD) | 11h 0m | • | • | • | ||||
| 157 | Madrid (MAD) | Johannesburg (JNB) | 10h 5m | • | • | • | ||||
| 158 | Johannesburg (JNB) | Madrid (MAD) | 10h 10m | • | • | • | ||||
| 137 | Madrid (MAD) | Quito (UIO) | 11h 5m | • | • | • | ||||
| 4050 | Alicante (ALC) | Madrid (MAD) | 1h 5m | • | • | • | • | |||
| 4027 | Alicante (ALC) | Palma de Mallorca (PMI) | 0h 55m | • | • | • | • | |||
| 97 | Madrid (MAD) | Miami (MIA) | 9h 20m | • | • | • | • | |||
| 4026 | Palma de Mallorca (PMI) | Alicante (ALC) | 1h 0m | • | • | • | • | |||
| 7319 | Vigo (VGO) | Madrid (MAD) | 1h 10m | • | • | • | • | |||
| 122 | Cordoba (COR) | Madrid (MAD) | 12h 5m | • | • | • | ||||
| 1684 | Istanbul (IST) | Madrid (MAD) | 4h 15m | • | • | • | • | |||
| 1683 | Madrid (MAD) | Istanbul (IST) | 3h 45m | • | • | • | • | |||
| 4047 | Madrid (MAD) | Alicante (ALC) | 1h 10m | • | • | • | ||||
| 33 | Madrid (MAD) | Punta Cana (PUJ) | 8h 35m | • | • | |||||
| 15 | Madrid (MAD) | San Pedro Sula (SAP) | 10h 40m | • | • | |||||
| 1424 | Marrakech (RAK) | Madrid (MAD) | 1h 55m | • | • | |||||
| 26 | Santa Cruz de la Sierra (VVI) | Madrid (MAD) | 10h 50m | • | • | |||||
| 25 | Madrid (MAD) | Santa Cruz de la Sierra (VVI) | 11h 15m | • | • | |||||
| 72 | Caracas (CCS) | Madrid (MAD) | 8h 30m | • | • | |||||
| 5200 | Granada (GRX) | Palma de Mallorca (PMI) | 1h 15m | • | • | |||||
| 71 | Madrid (MAD) | Caracas (CCS) | 9h 15m | • | • | |||||
| 5201 | Palma de Mallorca (PMI) | Granada (GRX) | 1h 25m | • | • | |||||
| 138 | Quito (UIO) | Madrid (MAD) | 10h 25m | • | • | |||||
| 1664 | Geneva (GVA) | Madrid (MAD) | 1h 55m | • | • | • | ||||
| 92 | New York (JFK) | Madrid (MAD) | 7h 15m | • | • | • | ||||
| 1663 | Madrid (MAD) | Geneva (GVA) | 1h 55m | • | • | • | ||||
| 91 | Madrid (MAD) | New York (JFK) | 8h 10m | • | • | • | ||||
| 89 | Madrid (MAD) | Santo Domingo (SDQ) | 8h 40m | • | • | |||||
| 34 | Punta Cana (PUJ) | Madrid (MAD) | 8h 5m | • | • | |||||
| 7708 | Barcelona (BCN) | Madrid (MAD) | 1h 25m | • | • | |||||
| 9076 | Arrecife (ACE) | Madrid (MAD) | 2h 30m | • | ||||||
| 64 | Cancún (CUN) | Madrid (MAD) | 9h 30m | • | ||||||
| 9073 | Madrid (MAD) | Arrecife (ACE) | 2h 40m | • | ||||||
| 121 | Madrid (MAD) | Cordoba (COR) | 12h 40m | • | ||||||
| 63 | Madrid (MAD) | Cancún (CUN) | 10h 25m | • | ||||||
| 83 | Madrid (MAD) | Salvador (SSA) | 8h 55m | • | ||||||
| 84 | Salvador (SSA) | Madrid (MAD) | 8h 30m | • | ||||||
| 16 | San Pedro Sula (SAP) | Madrid (MAD) | 10h 5m | • | ||||||
| 7701 | Madrid (MAD) | Barcelona (BCN) | 1h 25m | • | • |
Air Europa contact information
- UXIATA code
- +44 20 3499 1090Call
- aireuropa.comVisit
Overview of Air Europa
Air Europa is a Spanish airline that controls operations out of its primary base in Madrid. The majority of the fleet is stored and serviced in Madrid. Targeting vacationers who travel to the south of Spain for the warm weather and pristine beaches, the airline flies to the remote Balearic and Canary Islands. Flights are available to more than 25 countries, with some of the key services being the long-haul flights to South America and North America.
Joining the SkyTeam alliance in 2007, the carrier has offered more connecting flights and departure times than before. Some of the major airlines that it partners with as part of the alliance are China Airlines, Delta Air Lines, Air France and Korean Air. There is also Air Europa Express, which operates as a regional subsidiary, concentrating on domestic flights within Spain.
Passengers can stream content from personal devices, such as mobile phones and tablets, directly onto the entertainment screens provided. To do so, you must download the Air Europa On the Air app before your flight. Specialized menus, free from the 14 major food allergens (nuts, cereals, eggs, milk and fish, among others), are available on all transatlantic flights.
A combination of Airbus and Boeing planes are used by Air Europa. The majority of the fleet are wide body twin jets, such as the Boeing 787 series. Several of the aircraft are painted in the dark grey SkyTeam alliance design, while there is a special Boeing 737 that pays tribute to the Iguazú Falls in Argentina.
Everything you need to know about Air Europa flights
Top airports served by Air Europa
Air Europa information
| IATA code | UX |
|---|---|
| Routes | 136 |
| Top route | Madrid to Barcelona-El Prat Airport |
| Airports served | 60 |
| Top airport | Madrid Barajas |
