Guest reviews
Overall rating
8.4
Excellent
Based on 23,376 reviews
Overall
8.6
Boarding
8.6
Comfort
8.3
Crew
8.9
Entertainment
7.9
Food
7.9
Skip to main content
Alaska Airlines traveller reviews
Pros
"Great customer service; comfy plane"
(in 75 reviews)
"Attendents were great good service."
(in 236 reviews)
"Crew was friendly and helpful"
(in 294 reviews)
Cons
"The middle seat is horrible there."
(in 28 reviews)
"The in flight entertainment did not work."
(in 44 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
leg room
customer service
flight attendant
great flight
crew was friendly
good service
free wifi
short flight
window seat
seats were comfortable
flight entertainment
-
10.0
Pros: On time, clean and easy
Cons: Nothing.
review from
-
6.3
Boarding and u boarding issues
Pros: The plane was clean and enjoyable with a good selection of tv shows.
Cons: Issues with the two different airports. Both LAX and SFO have an aging infrastructure. We had difficulties boarding (jet bridge issues) and unboarding (another jet bridge issue).
review from
-
10.0
Pros: Updates on flight
Cons: Everything was great!
review from
-
6.0
Cons: Had to take bus to plane. Waited a long time on bus before it headed to plane. Male attendant spoke so fast he was not understandable.
review from
-
7.6
Pros: arrived quickly and
review from
-
10.0
Pros: Love Alaska Airlines
review from
-
10.0
Alaska Airlines Rocks!
Pros: The staff and crew were fabulous! The choice for viewing movies and/or TV shows was wonderful! I'm looking forward to flying with them again very soon!
Cons: NA
review from
-
8.0
Pros: All was fine
review from
-
10.0
Excellent on both flights
Pros: Had the chance to watch interactions with boarding attendants and other passengers and flight crew. Was always very informative and friendly to passengers, flight crew and ground crew and always seemed informed on what was going on. Flight was great and stewardess' were super friendly and helpful.
Cons: N/A
review from
-
10.0
Excellent 10.0
Pros: All the stewardess' and pilots were very friendly and even noticed that they were friendly to one another. Planes were clean, seats were comfortable. It was my first time flying at 54 years old and the stewardess' checked with me several times to see how I was doing and even the pilots spoke to me about my fear of flying prior to take off. All in all Alaska is great to take care of their passengers the way they did. They seemed to go the extra mile on both my flights.
Cons: N/A
review from
-
8.0
N/a
Cons: N/a
review from
-
8.0
N/an/a
Cons: N/a
review from
-
10.0
Pros: On time, clean and easy
Cons: Nothing.
review from
-
10.0
Pros: Updates on flight
Cons: Everything was great!
review from
-
10.0
Pros: Love Alaska Airlines
review from
-
10.0
Alaska Airlines Rocks!
Pros: The staff and crew were fabulous! The choice for viewing movies and/or TV shows was wonderful! I'm looking forward to flying with them again very soon!
Cons: NA
review from
-
10.0
Excellent on both flights
Pros: Had the chance to watch interactions with boarding attendants and other passengers and flight crew. Was always very informative and friendly to passengers, flight crew and ground crew and always seemed informed on what was going on. Flight was great and stewardess' were super friendly and helpful.
Cons: N/A
review from
-
10.0
Excellent 10.0
Pros: All the stewardess' and pilots were very friendly and even noticed that they were friendly to one another. Planes were clean, seats were comfortable. It was my first time flying at 54 years old and the stewardess' checked with me several times to see how I was doing and even the pilots spoke to me about my fear of flying prior to take off. All in all Alaska is great to take care of their passengers the way they did. They seemed to go the extra mile on both my flights.
Cons: N/A
review from
-
6.3
Boarding and u boarding issues
Pros: The plane was clean and enjoyable with a good selection of tv shows.
Cons: Issues with the two different airports. Both LAX and SFO have an aging infrastructure. We had difficulties boarding (jet bridge issues) and unboarding (another jet bridge issue).
review from
-
6.0
Cons: Had to take bus to plane. Waited a long time on bus before it headed to plane. Male attendant spoke so fast he was not understandable.
review from
Flight status
Alaska Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
2729
Albuquerque
ABQ
San Diego
SAN
2791
Albuquerque
ABQ
Santa Ana
SNA
49
Anchorage
ANC
Kodiak
ADQ
3298
Anchorage
ANC
Dutch Harbor
DUT
3301
Austin
AUS
San Jose
SJC
3387
Boise
BOI
San Jose
SJC
3437
Dallas
DAL
Seattle
SEA
3299
Dutch Harbor
DUT
Anchorage
ANC
3440
Fresno
FAT
Portland
PDX
813
Los Angeles
LAX
Kahului
OGG
3451
Kansas City
MCI
San Diego
SAN
2428
Medford
MFR
Seattle
SEA
2777
Minneapolis
MSP
San Diego
SAN
2857
Portland
PDX
Burbank
BUR
2048
Portland
PDX
Spokane
GEG
2706
Portland
PDX
Kansas City
MCI
2792
Portland
PDX
Minneapolis
MSP
2537
Portland
PDX
Oakland
OAK
809
Portland
PDX
Kahului
OGG
2809
Portland
PDX
Ontario
ONT
2307
Portland
PDX
Bend
RDM
3394
Portland
PDX
Reno
RNO
2117
Portland
PDX
Santa Barbara
SBA
3418
Reno
RNO
San Jose
SJC
2730
San Diego
SAN
Albuquerque
ABQ
3350
San Diego
SAN
Kansas City
MCI
2774
San Diego
SAN
Minneapolis
MSP
3465
San Diego
SAN
Salt Lake City
SLC
3352
San Diego
SAN
St. Louis
STL
2840
Seattle
SEA
Albuquerque
ABQ
2020
Seattle
SEA
Walla Walla
ALW
3453
Seattle
SEA
Fresno
FAT
2444
Seattle
SEA
Great Falls
GTF
3424
Seattle
SEA
Wichita
ICT
2319
Seattle
SEA
Medford
MFR
2110
Seattle
SEA
Pasco
PSC
3372
Seattle
SEA
Reno
RNO
2833
Seattle
SEA
San Luis Obispo
SBP
532
Seattle
SEA
Santa Ana
SNA
2408
Seattle
SEA
Kelowna
YLW
3376
San Francisco
SFO
Albuquerque
ABQ
618
San Francisco
SFO
New York
JFK
3426
San Francisco
SFO
Kansas City
MCI
3368
San Jose
SJC
Austin
AUS
3358
San Jose
SJC
Santa Ana
SNA
3304
San Jose
SJC
Tucson
TUS
3402
Salt Lake City
SLC
Los Angeles
LAX
3303
Tucson
TUS
San Jose
SJC
3377
Albuquerque
ABQ
San Francisco
SFO
2799
Minneapolis
MSP
Portland
PDX
2257
Boise
BOI
Sacramento
SMF
2810
Burbank
BUR
San Jose
SJC
2807
Spokane
GEG
Portland
PDX
2630
Missoula
MSO
Portland
PDX
2012
Portland
PDX
Bozeman
BZN
2237
Portland
PDX
Eugene
EUG
3452
Portland
PDX
Fresno
FAT
2575
Portland
PDX
Missoula
MSO
2120
Santa Barbara
SBA
Portland
PDX
2134
Seattle
SEA
Wenatchee
EAT
2368
Seattle
SEA
Spokane
GEG
2844
Seattle
SEA
Oklahoma City
OKC
2297
Seattle
SEA
Bend
RDM
2550
San Jose
SJC
Burbank
BUR
2709
Santa Rosa
STS
Santa Ana
SNA
2038
Santa Ana
SNA
San Francisco
SFO
3353
Boise
BOI
Salt Lake City
SLC
829
San Diego
SAN
Kahului
OGG
861
Seattle
SEA
Kahului
OGG
803
San Jose
SJC
Kahului
OGG
3493
San Jose
SJC
Reno
RNO
3332
Dallas
DAL
Washington
DCA
3333
Washington
DCA
Dallas
DAL
236
Los Angeles
LAX
Mexico City
MEX
3463
Ontario
ONT
Portland
PDX
3308
Portland
PDX
Dallas
DAL
2400
Seattle
SEA
Billings
BIL
2272
Seattle
SEA
Kalispell
FCA
3401
Los Angeles
LAX
Salt Lake City
SLC
3355
Salt Lake City
SLC
Boise
BOI
Top flight routes
Top airports served by Alaska Airlines
- Dallas/Ft Worth & other airports Airport (DFW)
- Chicago O'Hare International Airport (ORD)
- Seattle/Tacoma Intl Airport (SEA)
- Los Angeles Airport (LAX)
- Portland Airport (PDX)
- San Francisco Airport (SFO)
- Anchorage Airport (ANC)
- Phoenix Sky Harbor Intl Airport (PHX)
- San Diego Airport (SAN)
- San Jose Airport (SJC)
- Santa Ana J. Wayne/Orange Cnty Airport (SNA)
- Spokane Airport (GEG)
- Austin Bergstrom Airport (AUS)
- Boise Air Term. Gowen Fld Airport (BOI)
- Sacramento Intl Airport (SMF)
Alaska Airlines contact information
- AS IATA code
- 0 800 25275200 Call
- alaskaair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
