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King Size bed and suite very comfortable. Keys worked inconsistently for garage & Club Room, and at check out, I was unable to change from the original credit card I offered, to a different one I preferred. Pillows too soft Absolutely HATED the limitation of TV channels available so paid for movies could be pushed on guest.
The hotel scheduled a wedding which lasted well into the morning hours, keeping many guests from being able to sleep, including us. There were many complaints to the switchboard, but the manager was not present, and the employees were not empowered to do much.
Overall the experience was pleasant, rooms are nice, front desk help is always very nice. Your shower water pressure is excellent and a big deal :). Rooms are satisfactory. Your bar area seemed a little blah. It could use a bit of a face lift. The bartender was also not bad, but slow and not engaging.
Roomy, location, reasonably clean, decent service, frequent shuttles, next to premium 24hr grocery, bike share across the street. Metro was 10 minute hike away.
Liked the pre check in service via phone, vouchers for housekeeping, helpful staff, great beds, set up of room
Room was comfortable and the amenities were great! Parking garage elevators were under construction, which meant a lot of walking from garage to lobby.
executive lounge breakfast was good very nice suite of rooms staff very helpful noisy fan is the shower and in the hall
The location, the surrounding stores, the room, the balcony (cost less than $10 extra) and the balcony view, the customer service, the cleanliness...no complaints at all. We were VERY IMPRESSED and will be back when in town!
Beautiful room! Very spacious and enjoyable. Two TVS!!! :)
Location was great She didn't like the small towels. We stayed at a Courtyard Marriott in Baltimore and the had huge towels.
Incredibly friendly staff, immaculate facility, and excellent location. From check-in to check-out, the staff were incredibly helpful and professional. We had a great time. The location is awesome as well, putting you 3 blocks from the waterfront (and only 7 blocks from Hank's Oyster Bar). The staff are very experienced customer service representatives. Rachel, our front desk rep., was pleasant and nice from start to finish. I urge you to take advantage of the 1700-1800 wine sampling as well.
Loved the styling of the location. Bed was quite uncomfortable, towels were rough, and the sheets were not as clean as we would've liked.
Wine happy hour and morning coffee were great. Late night snacks available from the kitchen. Friendly desk staff. The family staying in the room adjoined to mine allowed their kid to throw a full-on screaming temper tantrum for two straight hours starting at 0600 Saturday morning. The walls and doors were definitely not thick enough to muffle any of that.
Staff was extravagant in their welcome and room was beautiful. Great location along King St, right in the middle of things. One drawback: parking lot adequate but not well maintained. Overall an enjoyable stay.
Wonderful clean beautiful room. Would happily stay here again.
Loved the decor! Staff was nice and friendly!!!
We liked the decor, the fact it is very pet friendly (we love dogs), the nod toward kids and their needs. It also has a very favorable location in terms of the riverfront, restaurants, free trolley service (up/down King St) and the staff is very helpful. We also felt that if you want to visit Wash DC then staying in Alexandria and taking the Metro to/from the city is a wise move and very convenient. The entire length of King Street, from the riverfront to the Metro station is very charming. The only downside we found was the distance from the Metro (for use traveling into Wash DC), however the hotel makes up for that by offering its shuttle to Reagan National Airport 1x/hr, and you can take a free Alexandria trolley from the Metro to/from the hotel after 11am. With small kids, walking to/from the Metro is too far (~1mi) and in harsh summer/winter weather the walk would not be realistic for small children. That being said, the free trolley is a great option.
The location was in walking distance to everything we wanted to see. The staff was very helpful and friendly. Restaurant was good. Beautiful decor and rooms.
I stayed here while visiting DC for leisure. It's good for the money, considering it is at least half the price of most hotels you'll get closer to DC. It's also within walking distance (albeit a long walk) from the Metro. Everything was clean enough. Don't expect fancy, but it has the basics. Also on my last day there, they offered me free luggage storage because my flight was later in the day. Alexandria is a weird place. Some areas seem nice, others a bit shady. Walking to the Metro, you'll see a mix of nice condos and low-end apartments. Also the walk to the Metro is a good 15-20 minutes, and it takes another 20 minutes on the Metro to get into DC.
I stayed 4 days, and my room was maintained impeccably clean and well organized by staff. The room was cute and very comfortable. Cold air conditioning, which was great in late June. Lighting, desk, and chairs were all perfect. Nice fridge. 100's of TV stations, so endless shows to choose from. Staff were sooo friendly, pleasant, and helpful!! Smelled slightly stuffy, but didn't notice it after 2 minutes. The location was excellent: I parked my car for 4 straight days, as I could walk to everything from the motel. Great grocery store a block away, lots of good places to eat. Cost was a fraction of nearby hotels. I would definitely return.