Alexandria Car Hire

Drop - Off Issues

Pros: The car was sound and safe.

Cons: When when I called a Alexandria, VA Hertz I told the gentlemen I was running late (about 11:40) I expressed my concerns for being charged an extra day and fees. He said I would not as long as it’s dropped offs. He mentioned he would be in the office Sunday. In addition, I called the Hertz toll free customer service while at the drop-off location to further explain. They only recommended dropping off the keys and recording the mileage on the rental agreement. My main concern is being charged additional days and fees.

Cons: My car was not full and had very poor tires with one tire always going flat. Spent 3 hours turning in it for a mother vehicle that had tire that held air

LP

Pros: Car performance

Cons: Waited 20 minutes for car to be ready. Car dirty inside and out!! Worst Hertz service in 25 years

never got the car

Cons: pick up time was selected at 6pm, but they closed at 6pm (no indication on kayak this was the case). Arrived a few minutes before 6pm, but they were closed. had to rent another car from somewhere else last minute on a holiday weekend.. hertz wouldn't get us another car from a different location without charging extravagantly, so they said they would refund me, but still hasn't yet.

Cons: I always chose Hertz for rent a car and all times everything was okay, but after last time I'm so disappointed. Car which I got was broken. When I picked up the car everything was okay, and then when I started my trip during the night I heard terrible noises, I looked under the car and I saw broken piece of plastic. So together with my friend we found another Hertz location to change the car, and we waste our time. I usually doing a long trip so better is get a good car, not broken. Im really sad about this situation.

Cons: 1. Had to wait 2 hours because the car wasn't ready. 2. I was charged for having spouse as a second driver (found out on return of vehicle)