Cons: Very very poor customer service
After I delivered the car, I request recept and they told me they are going to email me and I gave them my email right away, and after two days I called and told them I still didn't get my recipt and gave them my email again, still they didn't email me again after another three days I went to the office where I rented the car and request my recept, then they asked me my last name and hertz number and I gave them, then they told me the computer is not pulling my account so they couldn't give me recept.
15 Apr 2016
Pros: The car was inexpensive enough and the customer reps were all friendly.
Cons: The car was in bad shape to be a Hertz rental. Dents and dings everywhere, but it ran well.
25 Aug 2016
Hertz=great, Nissan Altima=never again
Pros: Hertz was great, customer service was excellent facility was clean (though a little hard to find)
Cons: The car had problems starting (push start/ key fob issues), was quite loud, and a little unreliable,I almost got stuck 3 times when it wouldn't recognize the key fob and or wouldn't start. It is not the first time I've had problems with a Nissan so I will thank you for allowing me to avoid purchasing one.
25 Nov 2016
Cons: My car was not available at the time it was supposed to be and I was treated extremely poorly by everyone I came in contact with. I will likely never rent a car from Hertz again because of this.
7 Apr 2017
Cons: 1. Had to wait 2 hours because the car wasn't ready.
2. I was charged for having spouse as a second driver (found out on return of vehicle)
9 May 2017
Cons: I always chose Hertz for rent a car and all times everything was okay, but after last time I'm so disappointed. Car which I got was broken. When I picked up the car everything was okay, and then when I started my trip during the night I heard terrible noises, I looked under the car and I saw broken piece of plastic. So together with my friend we found another Hertz location to change the car, and we waste our time. I usually doing a long trip so better is get a good car, not broken. Im really sad about this situation.
7 Jul 2017
never got the car
Cons: pick up time was selected at 6pm, but they closed at 6pm (no indication on kayak this was the case). Arrived a few minutes before 6pm, but they were closed. had to rent another car from somewhere else last minute on a holiday weekend.. hertz wouldn't get us another car from a different location without charging extravagantly, so they said they would refund me, but still hasn't yet.
15 Jul 2017
Pros: Car performance
Cons: Waited 20 minutes for car to be ready. Car dirty inside and out!! Worst Hertz service in 25 years
Pros: Having never rented a car I wasn't sure of the whole process or cost but it ended up working out great! I was able to tap into a special so the price was right and the car (compact/small 4-door) was as expected. The only thing that concerned me was no one walked me out to the car to do a once-over. I noticed damage on the exterior and dirt on the interior so I promptly took photos to cover myself. Overall the car was good on gas mileage and drop-off was seamless (easier than anticipated). Would definitely rent from Budget again :)
Cons: No walk-through/once-over of the car upon .
Damage to exterior.
Needed a car wash.
No auxiliary input.
16 Apr 2016
Drop off at the Airport was so fast
Pros: Drop off was to easy a fast
Cons: Their was only one worker and he was out dropping off a ntoher customer so i had to wait about 15 min till he cam back