One Ocean Resort & Spa

Nice oceanfront property with updated interiors and guest rooms. Staff was friendly enough, though we had little interaction.

From the second we arrived, we were corralled in to valet parking, an added $25 not mentioned when we booked and self-park in their lot was not an option. It appeared as though someone had just used the bathroom in our room prior to check-in. We quickly dropped our things, sprayed the room and went to dinner. Upon waking we noticed the floor-to-ceiling windows were streaked with possibly months of filth, rendering our view to a salt-stained picture. After using the shower we noticed the glass enclosure allowed water to collect on the floor outside the shower, many gallons of it.

Snacks and drinks we're included in the price and refreshed on call and/or once daily. There was 1 button on the phone where I could call for whatever we needed. The people who brought up bags and snacks were extremely friendly and helpful.

The water was literally blistering hot and the shower head was fixed so that the water couldn't be turned away from my body, I hung a dress to be steamed in the shower and when I opened the door the fire alarm when off.. Also the door in the bathroom scraped the toilet every time it was opened or closed. Getting ready with my friend was hot and cramped. One day we forgot to put the do not disturb button on and the maids came in and turned the air to 66 degrees. Imagine coming back from the beach wet to a sudden ice storm... The staff wasn't very friendly at the front desk. It's a small lobby and they would just look down when we walked in instead of saying anything. Also no late check out was permitted "for anyone" the service staff was much more friendly than the managers/people at the front desk