Extended Stay America Austin - Northwest - Lakeline Mall

Pros: The staff was very courteous and friendly.

Cons: The room was dirty and run down... in the restroom there was a pair of surgical clamps helping to hold the shower rod up. There were lots of little roaches in the room also. We were on the smoking ...

Pros: Nothing. Wont stay again.

Cons: They gave our non smoking room away we had to stay in smoking. It was dirty, smelled and had roaches

Pros: ABSOLUTELY NOTHING!!

Cons: I will never return to this hotel as long as it is standing. The room let alone the hotel itself was one of the worst experiences and hotel stay I've ever encountered. If I was able to demand my money back I would have. NEVER AGAIN will I stay there.

Pros: the location, near the mall and not to far from Concordia University

Cons: The Smell was terrible, the entire hotel smelled like cigarettes. The rooms wreaked like smoke our clothes, luggages and everything stuck horrible!!!!

Pros: Nothing at all

Cons: Poor service and poor help on reservation Had booked two rooms and they only had one ready for me. I had to wait over 2 hours and after several calls and headaches Allison the customer service rep ...

Cons: It is dirty--the bed sheet had hair (looked like falling eye lashes). Lots of dust on the lamp. The fridge was not clean. There was no hair dryer. I slept with my clothes on.