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Lost my connection flight

Pros: Entertainment was good. Comfortable airplane. Crew was polite and helpful. I don’t usually eat in a plane, but the meal was not bad at all.

Cons: First of all the flight was very late, so I missed my connection flight from Miami. I couldn’t get home on the other airline because it was full, so I had to buy another ticket to another city and had a family member pick me up, so we drove an additional hour. From the time I went to the airport in La Paz, took me 24 hours to get home. I had to work the next day.

Check in crew arrived late

Pros: The crew inside the plane was polite and helpful. Airplane was confortable. Breakfast was ok, no entertainment which was good because all I wanted was to sleep.

Cons: Check in was very slow, even for the ones that were able to check in online. The crew in charge to check in was late. If they tell you to be three hours before your flight, they should be at their desks before that.

Cancelled flight

Pros: Flight was cancelled and moved forward two days. An additional layover was added. I had to rebook a new flight completely and almost missed my vacation. This trip ended up costing me $1,000 more in travel and I have no idea if I will be getting a refund from the airline. I am pissed.

Cons: Never made the flight. We sat at SFO for 45 minutes. Landed at San Salvador as the plane departed. Why couldn't they wait 10 minutes? Bad experience with Avianca don't think I'll fly with them again

Bad experience

Pros: Nothing about this trip was good

Cons: Flight cancelled without notice