Overview

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Hotel Casa Caracol

Costera Bacalar 609, 77930 Bacalar, QR, Mexico
+52 998 845 2353

£90+

Overall guest ratings

7.7/10 Good
Based on 224 reviews

Review highlights

  • 9.2
  • 4.5
  • 3.2
  • 3.2

Good to know

  • Great view

Nearby

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    About

    Enjoy your visit to Bacalar with a stay at Hotel Casa Caracol. You can grab a bite to eat at the coffee shop/café or wind down at the end of the day with a drink from the bar/lounge. Rooms offer balconies and free WiFi.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Room service
    • Free parking
    • Designated smoking area
    • Non-smoking rooms available
    • Terrace/Patio
    • Bar/Lounge
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 224 reviews
    • 9.2 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
    • 6.4 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      5.0 "50% said the reception staff was ok."
      6.0 "Only 60% thought the service was professional."
    • 4.5 "Rooms are not good."
      2.1 "79% didn't like the uncomfortable beds."
      3.3 "67% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
      1.5 "For 85%, the rooms looked old."
      1.3 "87% complained about the bathroom."
    • 3.2 "Generally quite dirty."
      3.3 "67% said rooms were dirty."
    • 3.2 "Awful breakfast."
    • 3.2 "Quite uncomfortable."
      2.1 "79% didn't like the uncomfortable beds."
      0.0 "100% thought it was too noisy."
    • 2.1 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 147 reviews
    • 9.2 "Terrific location."
    • 6.7 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
    • 5.5 "Rooms are ok."
    • 3.6 "Not very clean."
      3.8 "62% said rooms were dirty."
    • 3.6 "Not very comfortable."
      2.4 "76% didn't like the uncomfortable beds."
      2.8 "Air conditioning was criticized by 72%."
    • 3.3 "Breakfast is below average."

    Overall rating

    7.5 Good
    Based on 76 reviews
    • 9.4 "Terrific location."
    • 6.2 "Service is ok."
      5.0 "50% said the reception staff was ok."
    • 4.0 "Rooms are not good."
    • 3.3 "Breakfast is below average."
    • 3.1 "Quite uncomfortable."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great view"
    data provided by TrustYou

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