Southend-on-Sea Hotels

Warm welcome, friendly atmosphere made me feel very at ease.

The room was clean and well stocked with tea and coffee, the staff were friendly.

room was warm, clean, quiet. Bathroom excellant, even had a proper hairdryer. Staff helpfeul, efficient and smart.

Could have been more tea bags and milk in hospitality tray, but on mentioning at reception were told they would have been happy to deliver more. As it was past one am didn't think it worth it.

Nice pleasant clean hotel. Very close to Southend airport! No problems with noise. Car park fairly cramped and you might end up a fair walk away from the hotel. Staff were very friendly. The room was fairly small but as I expected.

I'd be very upset if I'd paid the full room rate! always look around for a discounted price!

Location for Cliffs Pavillion

Rooms Very Tired

I loved the sea view and the general location of the hotel

Parking was a little awkward I had to circle round the block a few times til I found a place

we found the accomodation clean and fairly comfortable, the room sizes were generous and the breakfast was excellent value for money

I found the checking in process very slow

Very convenient for my business visit, Parking available, decent accomodation, security precautions.in place

Breakfast next door a disappointment. Not value for money, Too much like a supermarket style

The view from the suite window.

Cook, turned up for breakfast after we did when we were there waiting at 8am. The waitress was also distraught waiting for him to turn up as she could not get into the hotel. We wanted an early start for a 6 hour drive to Cornwall but had to wait for breakfast as we had already decided to have breakfast before we left, but had to wait for a young cook (not chef) to turn up for work because he was probably pissed from the night before and didn't care about any of the guests. Not very professional and I would certainly dismiss him on this occasion. Gives young people who really want to work a bad name. He doesn't deserve a job.

Hotel is maintained to a high standard, staff very friendly

rooms are small

Excellent & helpful night staff.

Heater didn't work in room.

Location easy to get to. But Post code on sat nav took me to the airport.

All was satisfactory.

Staff helpful and welcoming

Parking arrangements a disappointment, low shower pressure, slightly shabby decor, noise of heating system from early hours. This would be ok as a 2 star but is a poor 4 star and I cant see how this is comparable to other 3 star hotels in the area.

The nice proprietors

It is a very well run hotel with friendly helpfull staff and when I did have a slight problem in the early hours it was resolved without any fuss. keep up the good work.

Lovely hotel and great food

My room was a shoebox, but I guess you get what you pay for. Also, I was told at reception that breakfast was not served until 8.30 on weekends. I needed to leave for my work by 8.30. I discovered that breakfast started at 8.00 when I went a few minute early to see if I could grab something. I trust this will be corrected as I passed the info onto the hotel.

Rooms good size Beds Comfortable. Staff pleasant and helpful.Food very good ( and particularly for young children) near Adventure Island and the beachfront restaurants.

We like the location of the hotel, on both our stays we had sea view rooms and our next stay will also be in a sea view room to make the most of the location. We think that Southend had been improved by the redevelopment of the Hotel.

Our first stay was one night and the second two nights, our only complaint is the cost of parking and leaving our car in the car park opposite. The first stay cost us approximately £15.00 and the second £24.00. I completely understand that the car park is not the hotels juresdiction but the discount the hotel gets for its guests is a paltry one.

See above

No bad points

Quiet and clean

Not enough sugar,tea bags,etc.

We love this place

Tranquil surroundings