New Osterley

Reception looked a little tired on arrival , the lift didn’t work, the room was appalling , what looked like blood stains on the carpet walls and the door . We arrived last minute and had no option to stay as we had pets. The only saving grace was the bed linen was clean and nice white towels, bathroom was fine too if a little dated .We left early the next morning and certainly didn’t fancy chancing the food. Certainly wouldn’t go back.

The breakfast was good

The Hotel was very 'tired' looking and needed a major overhaul. The room had no central heating and was freezing - the wall heater was not enough to warm it.

The rooms were fair sized and the breakfast provided was standard fair. A good selection was available.

The toileteries provided in the room were below par. There was one bar of soap provided and that did not have any smell in it. The water in the shower was luke warm, so it was not the best shower. The breakfast said continental and english, however on english was provided.

The welcome was fantastin and all staff pleasant

Only the en suite rooms only had a toilet and sink. May have been spoiled but would expect a shower

Polite Staff

Poor Quiality of the room needs total refurbishing, shower not working correctly then only cold water coming from the hot tap, the hotel needs a complete refurbishing and lack of parking had to park in the multi story might as well add this to hotel price and get one that has parking for all

polite

proximity to winter gardens and parking for disabled

good breakfast

not many parking places room deco was old and sad fix celling tiles were damp and tatty only a bath with a shower lead sink was seprate from bathroom

The hotel was very close to the winter gardens, which was really convenient for us, since we would be watching a show there during our stay. The room in which we stayed was different to the one shown on the website, but it was clean and tidy all the same.

I was disappointed that we missed out on breakfast as it was included in room fee. I think they should have allocated a longer time slot for breakfast as it was only available between 9.00am and 9.30am and unforntunately we missed it.