The Augustin

The employees were all very accommodating, friendly and polite. The breakfast was generous and a good variety. Location was central and convenient.

No fault of the hotel but the neighbourhood toward the Brussels Zeid station was a little dirty, going to the central station would have been wiser which was the one the desk personnel told us to go to.

Truly amazing staff, specifically one guy at the reception who was extremely helpful throughout the stay of our guests of 3 days, very much appreciated and he actually massively uplifted the entire hotel experience overall (make sure to keep him!). He also made sure to find a solution for an issue we encountered about the level of dissability of stepping into a bathtub to take a shower with a grate sense of respect and dignity. Again many thanks for your gracious attitude on that. We book this hotel very regularly because we have many international friends and family who come to visit us in Brussels. Ofcourse we appreciate the hotel's proximity and class, but it does feel the hotel could be a tine bit more pro-active on certain needs and modernise a tiny bit.

Carpets throughout the building, not very very common (hygienic) for a 4 star hotel. No facilities for wheelchair patients. The shower is placed inside the bath tub so it is not easily accessible for people who are less mobile or of an older age.