Very comfortable beds Very loud building plant somehwere below.
itś comfortable and fine possibility for the whole family no
Good location, with easy parking - big plus in Brussels. Bit noisy at night - our room could have benefitted from double glazing
near Metro... and many public places
We only stayed for a night but I can say its good. The only complain is that when we arrived our bookings is not finalized. On the day of our arrival that is the only the time they got my visa card. What if there is no room available for us? Where will we stay at the last minute?
The location was great - right on a lovely square with cobbled streets and lots of good restaurants. It was also easily walkable from the Grand Place and there was a Metro station in the square. The staff were also very helpful. We didn't realise that we would have to sleep on a sofa bed - we walked and thought 'where's the bed'?! Other than that though, the apartment was nice.
I was walking distance to the centre square. The fact that we could not get into the hotel until 3.00pm.
location cleanliness of room; small rooms; toilet and bath;
Lovely room, great central location, five minutes walk from grand place. Staff were a bit rude but it didn't really matter as we didn't deal with them at all
The hotel's location was great - in a beautifully historic cobbled avenue, just opposite a metro station entrance and with lots of restaurants and city sights nearby. Parking was rather difficult. Only a few spaces available for guests, otherwise you take your chances on the street or in one of the underground car parks that are 10-15 minutes' walk away.
High floor, quiet room
The deal was great, staff good, breakfast nice and great that it was included as most Brussels hotels don't include it. The location is good, easy to get to and in a nice area. I would not say that the room we stayed in was 'luxury' or 5 star, although it was comfortable and clean. I think the staff may have been overworked/understaffed during breakfast service as it was difficult to get coffee and refills. The price of minibar items is terrible - 7 euros for a bottle of water (which is the same as a bottle of beer).
Comfortable rooms, view from 15th floor, excellent breakfast Queen delxe plus room - it is not standard for 5 stars, it is 3 or 4. Bathroom was small, TV was old, shower was on the wall, not portable, without massage mode. Baths was for children, not for adults.
the place (louise) such nice place.
The hilton standard quality
Spacious room, great views across the city The bathroom fittings are very 1970s. They could do with putting in better shower units
room veiw was fantastic panoramic veiw over city was awesome breakfast was super every thing you could want quite a long walk from grand place
The service and Location was perfect. I expected more though especially that I got equal service in some 3 star hotels in Europe. I got equal service in some 3 star hotels in Europe. Therefore, the value for money is not worthy. I have asked the reception to give me a late check-out for an extra hour and he refused which made us leave the hotel early and stay in the Airport for an extra hour.
Service was very good, it was clean and quite luxurious.
The staff is great! They know me well by now and pamper me. The executive lounge was very dirty. Glass tables looked as they had not been cleanec in days! The service was much too slow. First time it was that bad.
Very near the city centre, 2-3 mins walking distance
Location of the hotel is excellent, as it is near the metro as well as Grand Place Towels had holes in them and bed linen was not clean
The breakfast, the room, the pool, the videogame at the lobby were very nice. There was a line to take the breakfast. We had to wait about 20 minutes to have a seat.
I like the location,value and cleanness of the Hotel.
Very centrally located and close to Grand Place.
Complaint about a broken light bulb fastly dealt with. Very pleasant stay. The fact that internet on the computers in the lobby was not easily/freely accessible for checking emails or train departures. A slight inconveniance...
It was easy to find at it was placed in a perfect area, close to everything - Metro was round the corner as well as the central station. The area had a lot of very good restaurants just next to the hotel. I would stay here again if i had to go to Brussels. No
nice hotel for a city-trip, kids enjoyed swimming pool though it was very small
Good sized room with comfortable bed and excellent bathroom. Tea and coffee making facilities were good. I was disappointed that the pool was too shallow to have a swim - probably more of a splash pool.
Great location. Only 2 min. walking distance to the Grand Place. Nice area. The pool was great, we used it every night. 2 saunas, VERY relaxing! Open until 10pm. The staff was helpful and went out of their way to help us figure out where we were going and would call taxis for us. The rooms were nice, the pictures on this site do them no justice! Nice bar area and bartenders, open until 1am! :) Would definately stay again! Only wifi and certain rooms, had to use lobby area to get on the internet. Very expensive to use. 10 euro for one hour and 25 euro for 24 hours. The beds were a little to hard. Beckfast was WAY to expensive. 15 euro per person per day. They over charged us for the room by 100 euro. But once we mentioned it they quickly fixed the problem.
Great location. Modern facilities. Spacy rooms. Good value for money.
The rooms were very nice and comfortable
Good location to the city Was not informed that our room would not have an air conditioning unit. It was 90 degrees in Brussels during our stay and they only provided us with two fans. It was extremely hot and very uncomfortable, when I filed a complaint they couldn't move our room until the very last night and only refunded me $25.
Felt it was a 3 star hotel
heating system in the room
Free weekend parking in Hotel,Not far from city centre 2 min by car. The Breakfast cost 20 Euros, I chose this hotel to enjoy spa,not worth.There is no chairs to relax,there is no proper changing room.For 180 Euros You can find better 4 star hotel .
very convenient location (North Station +close to underground). Very nice+ helpful staff. quite respectable+ spacious lobby, bar, etc. No fridge in the room. No iron. Room more like ***hotel.
The warm welcome from the receptionist when we arrived and checked in. The location. The rooms are to hot and there's no way to change that besides opening window. When I called reception the staff were neither helpfull nor polite. The restaurant staff could not handle the amount of guests.
staff, rooms and atmosphere in the restaurant and bar the web site says it is just 9 km from Vilvoorde, but it was long time to get there by car
Wery nice, komfortable, good food and service, quaert hotel in centrum hectict city. We like it!
There was no AirCondition.
Staff, Breakfast buffet. No swimming pool etc
The king size room was very impressive and the facilities in the room was good. The staff were helpful and friendly. They resolved a billing issue I had in a very positive way. Many of the advertised sports facilities did not work or were broken. This is a shame as it lets the hotel down a little.
spacious rooms, this time very nice staff (not always in the past), very good breakfast, good restaurant, excellent location iron in room durty at bottom but they gave us a board and good steam iron instead
The receptionist was fabulously helpful There was a bit of a lack of welcome in the lounge bar, so we chose to eat elsewhere (the gentleman on reception was extremely helpful in suggesting alternatives!)
Does not reflect publicity that is make in Internet
The room was very well kept and beautiful even though there was not much of a view. The beds are extremely comfortable - I slept like a baby. They provided a cot for our baby to sleep in with a little teddy bear as a gift to her. They go above and beyond what a client expects which is something I always look for in service anywhere I go. The only thing I can suggest is for the front desk people to be a little friendlier/open. They are in everyway very professional but there should be that extra put in there to make you feel comfortable like a smile. Otherwise in general, everyone there was very friendly and attentive to our needs. I would also suggest a bigger elevator.
Natalie at Recdption was most friendly and helpful. On the Monday morning bread was in very short supply at breakfast. When I requested some bread (all of the baskets being empty at 9.40) I was given two rock-hard scone-type rolls which were an off-putting grey colour. There were no drawers in our bedroom for clothing. The bath was very slippery when showering.
well run hotel, friendly staff, comfortable quiet room at the back, excellent hot and cold buffet breakfast with large choice at 07.45, breakfast included in week end rate very small wardrobe like a cupboard, air conditioning noise even when switched off !
That they helped us booking another hotel. They have two types of rooms. We went with the four of us and two people in our little group got the older room (we all payed the same). The difference between rooms is like night and day. The older rooms are really small, look old and the shower had a smell in it like somebody urinated in it. Of course we went back to the check-in counter and there they said that are rooms were full and it was not possible to give another room. Talking to the woman behind the desk was like talking to a mute. She did not respond to anything. I thought she was looking to help us out and after fifteen minutes of saying nothing she suddenly said "Can I help you?" I Really felt like being in an episode of Fawlty Towers. I can recommend not to book here.
Spacious rooms, facilities and location Pay for wi-Fi, staff could be a bit more friendly.
Friendly staff-extensive reception and dining area - very good Buffet breakfast. A/C was not working in my room and it was too warm for the first two of my five night stay. I complained and the only solution apparently was to turn off the heating in my room altogether. This was done but I also had to open a window (21st floor) for the remaining 3 nights.
location was brilliant, hotel was very accommdating, it let us check in early and on leaving they allowed us to store our luggage. also lots of resturants located near it, and plus city sightseeing tour bus pulls up outside hotel. walls are a little thin, can hear other guest use bathroom facilities.. can be alittle annoying late at nite, otherwise fine hotel for price
Too many people for the elevators to handle. I had to wait 10 minutes before an elevator stopped at my floor. And no roomservice.
Breakfast: fresh and nice variety. Internet: fast Very few bathroom items provided by hotel, no space for your own bathroom items, no space for your luggage (no luggage holder), no safe, no shelfes for clothes only hangers, no bathrobe, no slippers, no complimentary mineral water. My hotel room didn't look the same as on the web page, instead of specially requested king bed, I've got 2 beds near each other.
The walls were a bit thin, and we could hear the people next door talk.
good location, cofee/tea making facilities in the room, varied breakfast, toiletries am a non-smoker and had a smoking room
I was "unvolontary" upgraded to a super room at 28th floor - I liked that! All OK.
The bed was very comfortable (and this is my most important review criterion). The breakfast was excellent and abundant -- would appeal to many different tastes. Wish I had time to use the spa.
clean, efficient, comfortable. Reasonable cost if you look for discounted from the hotel's standard room rates. Good Internet access except for capacity to send attachments. television had very poor sound quality. could have offered more channels at optional purchase?
Close to center and to business location It is too warm in the winter. Should be possible with air condition when windows can't be opened.
excelent cental location there is no effective air condition in the room and the room is hot
a lovely art deco hotel with good facilities, free and extensive breakfast buffet included. Free mineral water in bar a nice touch. apart from a small bathroom so toilet right next to bath (which was ok) the breakfast buffet hot trays were at best lukewarm
It was a beautiful hotel, well located and the rate on booking.com was very good. Room did not have a view ( looked onto a brick wall, which made the room very dark. Not a major issue.
The Cafe Old and tired hotel.
Location is good. It is an older hotel, but that also makes it unique.
Location Tried to charge me 30% more than the booking price. Long waits checking in and out. Staff overall very unfriendly with some exceptions.
Spacious room w comfortable bed
Perfect location. Nice staff. Goood breakfast. Big rooms. Nothing
Every thing great, very friendly staff, excellent breakfast
Lovely decor and atmosphere The pillows were not very good - I woke up with a neckache!
The hotel was very central and had an impressive reception area. We had to change rooms three times . The standard of accomodation was extremely disappointing for such a renowned hotel. The rooms were cold and very noisy from the street below. The room we eventually ended up in smelled of stale cigarette smoke. We did not have the energy to ask to be moved again. We would never consider staying there again.
The service ,unbelievable good
The cafe outside, Breakfast was not up to the standard of the hotel. Actually very bad. Rooms on the backside not very interesting
The location of the hotel is excellent. Our rooms were on the fourth floor. This floor is due to be renovated. I would suggest that it is overdue. Tiles are lifting in the bathrooms making proper cleaning impossible and there is mould everywhere. The toilets are coming away from the walls. They also block at regular intervals. Cupboard doors are coming off their hinges and racks of drawers are broken, making unpacking difficult. The beds were soft and uncomfortable. After we complained, we were moved to another set of rooms, also on the fourth floor. These rooms were in a slightly better state of repair, perhaps owing to the fact that they were part of a suite and therefore used less frequently. However, the beds were still uncomfortable and are due to be replaced.
Staff was very accomodating and I was very pleased with the service. I paid extra to stay on the business floor as I had much work to do between meetings. The Internet was barely working and I was very unproductive. This was a major disappointment especially for the extra money spent.
Great location for bars and restaurants.
Perfect location It is really 4*. No 5*.
Free wifi, cleanliness, allowance of late check out, location Slow wifi, water pressure in shower
General ambience, decor, location We could not adjust the room heating low enough or alter the temperature of the bath/shower water.
I thought the entire staff including housekeeping was very friendly, helpful, courteous, efficient in trying to meet our needs. I had to deal with management couple of times and Dimitros was just great! Location is excellent, rooms are well lite with all the amenities. I like the idea that every floor is different in color and décor. Also many rooms are not the same. I like the state of the art security system and privacy with the room keys and not being able to access another floor w/your room key. Rooms are comfortable not like some hotel rooms that are very small and crowed. I think on the daily basis they should make a slight change in their menu for the buffet breakfast. Everyday it was exactly the same. Breakfast is open 6:15 and they should be ready at 6:15, the hot food was not ready till 6:40, chef was still preparing. I was with a Globus tour in Amsterdam, Luxemburg and the 2 hotels there had a slight change in their menu. Radisson should get a sophisticated coffee machine so people can help themselves that way you don't have to ask them for coffee and it would help a busy day. It was very chaotic, short of staff several days in the breakfast restaurant, , everybody was running around then accidents occurred spilling coffee, crashing plates. Tables were not cleaned off so it was difficult to find a table. I understand that at times understaffing occurs, I think days like this they should have a sign Please wait to be seated, so they could get a table ready for the amt. of customers to be seated. As people were let in freely, we're looking for a clean table and it was difficult to find one so I landed up cleaning my table plus got my own coffee. I felt it was ok to help out a little bit. They have a ledge anywhere from 2 1/2-3 inches high before going into the bathroom which doesn't make sense why they have it, it serves no purpose and certainly does not help the décor. I think it is very dangerous especially at night. I kicked it on the first day 3 times and then I put a colorful luggage strap on the floor and left the light on. 2 other couples stumbled on it, laid a towel to even it out, taped some paper across as a reminder that the ledge was there.
Location and staff weRe great. I was on the second floor and there must be a club directly underneath. I couldn't sleep because the music was throbbing through the room. I had to be up at 5 am so this was disastrous. Not good at all. Not worth it at all.
I have received everything I asked for - a hotel in the ceter of town, with all the amenities, corteous and pleasant people at the reception and the departure. I shall use you on my trips again.
Its nice clean and in a good location I arrived at 13:46 and I was told that check in starts at 15:00 so I was given the room as a favour Thats the feeling I got
Free parking at the hotel. Nice surprise were the tickets of the Margritte museum and the tickets of the public traffic. Good service, nice personel good breakfast, good excusebecause it was too crouded to be placed immediately. The room maid came twice disturbing us. The room smelt of smoke, what was irritating.
The location close to Grande Place is excellent. Old fashioned bathroom, with even a little bit of moisture in the corners.
Hotel is very well located in the city center - ideal for tourists. Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.
Staff was very helpful and professional. My experience was exceptional. Everything met expectations.
Excellent overall, nice furnishings, perfect location. Wifi was spotty - signal was fine in the bathroom, but not on the bed. Absolutely nothing else to complain about, though.
I thought the breakfast was nice, and the beds were comfortable. I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.
Location is good. staff are excellent and very nice. Nothing
Excellent location just around corner from The Grand Place Reception staff somewhat unhelpful but the concierge and staff very helpful and informative.
The bed was not very comfortable which is dissapointing from a hotel of this standard
Great location, nice rooms and we thought the price was really reasonable.
Location and standards
staff was very nice, location was perfect, room service breakfast was great
Our room was spacious and we were impressed with the bathroom and amenities. We didn't get the same room rate on the additional day we stayed (due to the Belgium rail/bus strike). Consequently, we had to pay a higher rate for the day on top of the amount we were paying for a room in Bruges that we couldn't get, to due to the strike.
The atmosphere in the hotel and also the staff and their friendliness. No.
Great location. Helpful and friendly staff. Our room was spacious and comfortable. The only negative is breakfast is not included. One can choose to pay €27 per person, a hefty price for eggs & toast.
Architecture, Decoration, Room and coffee Room was small, hotel is small but very luxurious and modern
very attractive boutique hotel with upscale ambience. The rooms were very well appointed, comfortable and contemporary. Brand new renovations in November, so it feels new, but in the setting of an old monestary building. Very hip.
sophisticated furniture and atmosphere of room I prefer normal inner shoes style.
This hotel was absolutely amazing! My husband and I were road tripping through Europe and stopped in Brussels on a whim. This hotel and city ended up being our absolute favorite. It is a beautiful hotel, with excellent staff, and the facilities are great. We can't wait to travel back and stay at the Dominican again.
Excellent value, room, price, hamman, sport, bathroom, nespresso and bed. I am in Brussel on a regular basis, but did not select for my next visits because price delta was to big with Radisson Blu (80€). For a smaller delta I would have selected The Dominican. Nothing
The design and atmoshere
The comfortable bed, the nespresso machine, the location, the kind staff, We had a bathroom with the shower in the middle of the room, so that the whole room was flooded after the shower. The view of our room showed on the restaurant, we would have preferred another view.
Great location. Great decor. The hotel truly conveys an air of luxury and expensive design. Ideal for a weekend stay. Not all lights in the room were working.
room superbly equipped and furnished. Sometimes difficult to get service in the restaurant and bar
The location was great and next to the centeral turistic spots. The staff was kind and allowed us to late check-out Excellent breakfast buffet. The room was cleaned everyday, and was fully equipped. WI-FI signal was poor and the room. There is no tea/coffee making facilities or bottled water in the room. I don't have antyhing else to say.
The room was spacious and clean. The breakfast room was an absolute horror, with hundreds of tourists fighting for food and a table. The facility is a disgrace to an otherwise decent hotel. The water in the shower was too cold and the pressure too low.
everything! The welcome by the reception staff, the cleanliness of the hotel and room, the ambiance, the breakfast service and the "black" head waiter who was very pleasant and graceful in looking after us. The restaurant prices. 5 euros for tap water served from a bottle. Martini served straight in a regular glass rather than in a martini glass.
--the efficient check-in --the very large (by European standard) of the room --the absolutely excellent buffet breakfast included in the room price
The AC worked great. Our non smoking room reeked of cigarette smoke.
Close to touristy areas It might be a 2 star hotel but that doesn't mean you skimp on cleanliness. It was also SO loud, even at 2am. When we called to complain about a domestic dispute in the room next to ours (throwing furniture and screaming) they said they'D get to it when they can. Didn't happen.
Good location; nice staff; Spacious lobby and bar gives relaxed athmosphere and room to relax. Rooms basic but clean
Excellent location, great price, good breakfast(included) The staff that received us wasn't so helpful and had a bad attitude
Great position: very close to the city center, to the main attraction and to public transportations
The staff were nice. The hotel is in a very seedy, unsafe area. The room was cramped and even though it was a non-smoking room, it smelled like cigarette smoke.
Very good hotel for the price no
It was very clean, great localization, in the center but no notice when you sleep! Loved it Liked it all
wifi internet access
the location is good and we can get move around town with no problem nothing specialexcept for the phone was not wroking in my room
Everything is ok for this price. The only thing that I don't like is it's being a non-smoking hotel. Of course that's not a big problem, because everyone knows that smoking kills you.
nicely located in a back road of st-gilles's chaussée de charleroi, room very spacious and quiet mattress not very firm, tendency to meet each other in the middle
We attended the nearby Bruxellensis festival and the location was ideal The double room was a good size for two people and despite being at the front of the building, noise was minimal The staff were friendly and helpful A good solid local hotel Breakfast was plain but filling In our opinion the pillows and beds were too soft The water pressure in the shower and taps was too low More options for breakfast would be better
personel can not speak english well enough breakfast was late I could not have breakfast during my stay
The young man at the reception was very nice. The place was cleaned and close to tram. Ok for a night or two. There were very few TV channels that worked, most italian and french. The flow of water and the hot water did not work properly in the 3rd floor. The internet was unstable. A very modest 2 star.
Good location, very nice designed rooms.
This is small hotel, probably family owned, with excellent staff. There is not much fuss here - you are simply left to get on with your stay without complications.The breakfast is good, the rooms clean and comfortable and there is satellite tv in each bedroom with a good choice of channels, unfortunately not many English channels :-( but we weren't there for TV and my partner is German so she had a good few familiar channels from home to watch. Not really, perhaps directions on the website could be a little more clear in stating on which street the hotel is located and the hotel could do with a proper sign to identify it and make themselves a bit more obvious.
swimming pool rooms very old - felt cheap
but the room was nice, but not for romantic stay the bathtub was small
Helpful and nice staff. Good location, just short walking through the shopping area to the Grand Place. Metro just right outside. Should have tea/coffee in room to be Sheraton or any 4 stars hotels. Dusch/bathroom could be renewed. Bad isolation that you could hear neighbours talking/using bathroom.
Everything, great hotel The internet connection had a few problems
there was no body milk in the bathroom
Location was convenient with easy access to public transportation. I also liked the size of my room. Even though I was on the 12th floor the street noise was excessive. Also, the cost of breakfast was higher than in the neighborhood.
The size off the room was nice ,we where there with two children but had plenty off space
The room was comfortable, spacious both bedroom and bath, and clean. Also the hotel is close to the metro and shopping mall. The staff was not friendly. There were problems with the booking and invoices and acted as if it was the customer´s fault, even the manager. It could be that the booking problem was not their fault, but they were unwilling to handle it professionally.
Internet Services and Location of Hotel No
The great location and friendly staff made our trip quite enjoyable.
good location, service, rooms and breakfast. would definitely stay there again
The hotel is clean, comfortable and ideally located for my purposes. The staff are friendly and cheerful. This is not the first time I have stayed here, and certainly not the last.
Your hotel was an excellent choice! It was very clean, the staff was extremely helpful!!! Especially one of the bellhops and I wish I took his name because he really went above and beyond to be helpful! It was an amazing value for our money! The breakfast was excellent too.
The hotel must provide a smoking-area, or a kiosk outside the hotel for the smokers to be protected from the cold and rain while they smoke.
I liked the swimming pool, the sauna, the room and the breakfast is very good When we arrived the room was not ready, which was a bit annoying. We were promised bathrobes to go swimming but it took them 2 hours to bring them to the rooom. However with check out we were offered our minibar expenses for free which was very kind.
The staff we very friendly and helpful on desk. They also let me have a late check out at no extra cost! B'fast was a very wide selection Dont bother eatting in the hotel in the evening. Over priced, not great service and food was just about standard! However in the bar very friendly and cheaper bar snacks
design, swimming pool, breakfast that fact that Juzzi didn't work.
My room was very spacious, positioned at 5th floor very quite, which is very important for a business trip. Amreican breakfast was excellent, stuff fast in refilling empty plates. Sauna and pool servise is very good, not to crowded, so one can enjoy there time in sauna as long as they want.Staff at the reception very well informed and happy to help.
Easy walk to city center, good bus service, and nice resturant very close. Room was very quiet and buffet breakfast was excellent. Entire staff was very helpful/friendly. Free covered parking was a bonus.
They gave us a executive deluxe suit instead of a deluxe room because we arrived late and deluxe rooms has finished. Suit was very big, comfy and clean. Parking is 21 euros for a night, internet connection is expensive. Also they billed us the breaksfat but the it must be included to our reservation so we have to show them our booking papers. And dont use minibar.
excellent reception at the front desk from the arrival until departure
Very modern, well designed hotel. Helpful staff. Nice size, comfortable room. Our room weren't cleaned properly on our arrival, the trash was still there and there were strings of hair in the bath tub.
The staff were very friendly and helpful. You were able to choose your room based on the decoration. The rooms were very comfortable and quiet. Also, the hotel is very close to a tram station and about a ten minute walk to the train station. My room was very clean and seemed new. Also, why go for a hotel breakfast when you can buy a delicious waffle in the Grote Markt? The deadbolt on the back of our door wasn't working properly, but the room still locked.
Friendly staff, nice room Extremely slow wireless, odd selection of TV channels
The rooms are spectacular for a 3 stars hotel and the staff is very kind and helpful.
I liked the fact that the rooms are of good size, as well as the cleaness of the hotel in general I found few employees quite rude. There is one called MC that is very rude. I also didn't like the fact we didn't have water in the room fridge and we need to ask for water downstairs in the reception.
Near Metro Station, Big clean rooms Arrangement of the breckfast room, to many different places
The room is big for the price we paid. The bar downstairs was nice and the bartenders were friendly and even made us specialty drinks that weren't on the menu We got to the room late in the evening, the receptionist gave us our room key. When we got to our room, our key didn't work. This happens sometimes so we weren't too upset. I came back downstairs and told another guy at the desk that we had just arrived and that our key didn't work. He fixed it and apologized, we headed to our room. When we opened the door, a woman shot up out of bed and asked "who's there". I felt terrible. Tried to apologize quickly as I spun out the door. I went back down to the desk and the people working had figured out what happened because the lady I walked in on called the front before we got down. They gave a voucher for 1 free glass of wine or beer and gave us the new key and apologized once more. When I turned to walk away, I realized that the same room that we just interrupted that woman in was still written on the key holder card. I turned and told him "this the same room we just came from". He said "oh, oh, I'm sorry." And gave me the right number. But he almost sent us back to the wrong room a third time. All kinds of other things went wrong while we were there. Loud construction RIGHT outside our window at 6am every morning. We were told we would get a five dollar voucher for the bar for every morning we didn't get our room cleaned and we never got it. 4 days in a row, we didn't want our room cleaned. We didn't care about the voucher, but when we went to the desk to ask for an extra bottle of water for our room (which comes with a free bottle of still water and sparkling every morning if you get it cleaned) the desk attendant said we couldn't have free water if our room hadn't been serviced. But when I mentioned that we never received our vouchers, there was some reason we couldn't get that either. I was so frustrated from no sleep from the construction and all the other issues (many of them too small of importance but also too many to list) that I stopped listening to their reasoning. I had decided that I'll never stay at this hotel again. Which is unfortunate because I had stayed there one night last time I was in Belgium. I didn't have much interaction with the staff as it was another late night. I just needed a bed for the evening. My only complaint was the location was kind of inconvenient but after this experience, i realized the problems are far worse than the location
Great breakfast simple fresh room decor Hotel will not loan adapter most basic thing in most hotel bug charged almost 10€ for one. Stayed with other hotels in area none does this
We liked the art work in the room and the TV prompter for information The staff was really rude when we were checking out. There was a problem with an overcharged credit card and they made it to seem like it was our fault and took forever to fix it. Also the location was close to a bad neighborhood and it was really far from the city center
My room was spacious and they offer a good buffet breakfast with a wide range of choices. The free wi-fi in all rooms also came in handy. The hotel is close to the metro and bus- and tram stops. They are currently undergoing a big revamp and as such parts of the hotel are under construction. I experienced a bit of construction noise, but there were no problems regarding dust etc.
The room was very spacious and the hotel is bright, modern, and clean. Good price but mainly made up of business travelers (we were on our honeymoon). Didn't try the restaurant/bar (Smoods) on the first floor because the priced seemed absurdly high. Would be great for a longer term business stay because of the separate desk area in the room. Not much negative to say. The location is a bit of a hike from the tourist hotspots like the Grand Place. It's close to the Botanique metro station which was convenient but it would have been nicer to have a quicker walk to the city center instead. If you do walk to the city center from the hotel, make sure to walk through the gardens and then down Rue Neuve - it's much nicer than walking between all of the business buildings.
You don't even get the second foot in the door before you're greeted by friendly and welcoming staff waiting to attend to your every need. The breakfast (if you choose to have it included) is a fresh, healthy and great quality variety also with impeccable service and choices. The rooms are adequately sized and the beds and pillows are quite plush. There are slippers and robes for your added comfort and the tea selection in the room is great. The bathrooms are fully equipped and have a very modern and Chiq decor. Room service was a bit costly (as it is with most hotels) but this was because while the quality of the food was great and fresh, I really didn't enjoy the flavor. It is conveniently located between the trams and close to the Brussels midi station. Also, on Rue Louise there are all the major high end brands for clothing, jewelry, shoes and perfume, there are chocolatiers and other typically European magazines. Once you head out the revolving doors of Rue du Châtelain, and turn right, you will see that there are many cafés, bars, bistros, and magazines (shops) along the way. The cuisine is mainly, Italian, French and English, and there are Asian restaurants and a conveniently located liquor store to get your Belgian beer. There's also a food store further down. In the opposite direction, about a 30 min stroll away, there is the European Parliament, and the Grande Place that hosts many of the museums, a must see is the Music Museum, and a must have is the Belgian chips/fries and waffles. Hopefully this helps! The dinner I ordered in room service was not a good taste for me.
The very helpful staff, the cleanliness, the size of our room, and the general ambience of the hotel I think that the breakfast was too expensive for a cold meal. Also there was no variety we spent 10 days with the same choice of 2 different cheeses and 3 cold meats. Also we had to pay for the coffee taken in our room.
Space of the room plus bathroom facility, free internet connection by reception desk, helpful staff plus the facts that they remembered my previous stay and ensured same quality of room was provided to me
Its convenience to the city centre and nearby shopping streets as well proximity of transportation. They do not have a lobby its more of a waiting area
Booked it for guests, which seemed very pleased with the quality of the hotel compared to 4-star hotels which we usually rent for them. The only marginally negative thing is not to underestimate it's closeness to Louisa/Louize. It's about 20 minutes walking which isn't pleasant during rainy days and the tramline on the street is incredibly hectic.
The staff and the type of room. In spite of my request there was no glutenfree breakfast
beds were comfortable, staff weer helpful and food was good the airconditioning did not work on any of the 7 days we were at the hotel, it was stifflingly hot, bathroom wasn't ventilated, we asked 3 times if anything could be done
Everything - the room was fine, staff were all very helpful, friendly and courteous, the breakfast was excellent. The only minor fault was that there was no alarm clock provided in the room, although this was listed in the hotel's information details for the room.
Kindness of the staff, the size of the room and the bathroom - very modern and enjoyable. The minibar is cheaper comparing to other 5star hotel The standard breakfast is poor - It costs 25 euros and you only get miniature croissants and bread plus the hot chocolate was only made up of water
Excellent staff, nicely presented, food excellent
The spacious comfort of the room, with its separate toilet from the bathroom. It was difficult to make the coffee maker work as I didn't know about the on/off switch at the back of the machine. It would be helpful if that information could be added to the instruction booklet.
Very fast and efficient check-in and check-out, room small but comfortable and well-equipped. Minor point : coffee-making facilities would be useful
very clean room bit costy
Close to EU Commission offices pillows too soft
The 'romantic package' secured us a very good room for two nights in a first class hotel for a good price. Breakfast was poorly organised and choice was very limited. The garden is lovely though.
One can count on the quality of the staff.
the hotel room design is great,it provides a fantastic atmosphere of luxury
We thoroughly enjoyed our stay of three nights at the Stanhope. It was a convenient location for walking Brussels, and enhanced time there. The staff was great and accomodating of our needs. We loved our room which was spacious and nicely appointed. The only semi-negative thing I can say, is that the bed was quite soft, which was not good for someone with a bad back like me. Also, we asked to have some food heated up, and they said that they would send someone to take care of this for us. They forgot, and we had to call a second time.
Hotel facilities detail has incorrect information. According to detail when I book room, Wifi is available with additional fee (6.95 per day). However not only wifi, internet connection (LAN) was need additional fee. If I've known LAN connection was not including room charge, I was not book this hotel. This is totally incorrect information. Hotel must disclose not just wifi, even LAN connection require additional cost. If this was on hotel detail, I NEVER HAVE BOOKED THIS HOTEL.
The interior decoration is very pleasant, rooms are quiet.
Staff was not helpful, beds were old and not comfortable at all (had two rooms to try since the first one had brown water in the bathroom since it wasn't used for a long time).
Atmosphere was perfect. Nothing.
niks I booked a room with a flatscreen tv , een bank , coffie en tea facilities but it was totally not there . I asked the front desk where I can park the car but he didn't told me that I need to pay .
The hotel was friendly and my room was pleasant. The bathroom was clean and modern, central heating worked and windows opened to give fresh air. the room smelled fusty when I arrived (but I could open the windows to air it) and the communal areas were a bit shabby. A lick of patent and new carpets are much needed. My TV didn't work.
availability of the staff
This family run hotel was excellent- charming, comfortable and gave a good breakfast. The owners are very pleasant and helpful and the decor is in keeping with the history of the building. The fact that it is a protected building means that some rooms are accessed by a very steep flight of stairs, not a problem for the able-bodied but could be difficult for the less able.
The staff were very helpful (even though very over-worked). The breakfast was also quite good. I wouldn't classify it as a 4 star hotel. The safety deposit box and hair dryer in my room were broken, so I had to change rooms. Then the TV didn't work properly in my second room.
Quiet small hotel in a fairly central zone of the upper part of the city of Brussels. Good connections (tram) to city center and points of interest. In easy walking distance of the Royal Palace and National Museum of Fine Art. It was also very close to the place where the conference I attend was held (Bibliotéque Solvay) The staff were civil and helpful. The in house WiFi internet service (charge Euro 15 per 24 hours) functioned fine. One problem from my point of view (I'm an academic) was that the lighting in the room I was given was not very bright, making it difficult to read and work in the room in the late afternoon/evening. The television decoder was also difficult to operate, and sometimes it kept switching on and off of its own accord. There was no access to BBC World and CNN for some reason. When I arrived, the in room safe did not work (no battery) and the minibar had no contents at all except for an old bottle of milk and a dried out piece of cheese (or something similar). Since I was there for such a short time, I did not bother mentioning these issues to the staff, but I recommend that more attention be given to such details before guests arrive.
Cool lobby, good breakfast and friendly staff. Fifth floor room a bit odd. I had to hike up to my room via a very dark and narrow staircase. Please increase the lighting behind the door!
very good location; good breakfast; large room; however a bit run-down (curtains), overall positive see above (room maintainance - curtains were partly ripped) but quite clean.
location, breakfast, peaceful