Overview

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Shangri-La Hotel, The Marina
Top Business Hotel

Pierpoint Road, Cairns, QLD 4870, Australia
+61 740 311 411

£108+

Overall guest ratings

8.7/10 Excellent
Based on 2,367 reviews

Review highlights

  • 9.4
  • 9.0
  • 7.7
  • 5.4

Good to know

  • Friendly atmosphere
  • Professional service
  • Great view

Nearby

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    About

    Location.

    An Australian oasis for vacationers and young professionals, the Shangri-La Hotel - The Marina, acts as a virtual gateway between Cairns and the Great Barrier Reef. With a waterfront location, the property is conveniently situated within 5 minutes walking distance to the Cairns Convention Centre and only a 10 minutes drive from the Cairns International Airport, this hotel is near shopping, entertainment and cultural venues. A ferry terminal is also nearby.

    Hotel Features.

    In the rainforest lobby, vaulted ceilings and vast architectural forms create an enchanting space for large intricate Japanese lanterns, modern décor and a stunning Great Barrier Reef aquarium. Guests will enjoy Australasian cuisine and vegetarian options at North Bar & Kitchen, where an eclectic menu is offered in an alfresco environment that overlooks the Marlin Marina. With an atmosphere that fosters both relaxation and adventure, the Shangri-La Marina hotel offers car rentals, butler services, babysitting, laundry services, banking ATMs, gift shops, a library, a beauty salon, and a drugstore. The 12 conference rooms are complete with professional décor, wireless Broadband Internet access, and pristine audio-visual equipment.

    Guestrooms.

    In the 255 guestrooms, contemporary furniture compositions are strategically arranged in a fashion that optimizes natural lighting and movement around the room. With vaulted ceilings, modern minimalism, and subtle, monochromatic hues of grey and ivory, the hotel suites breed feelings of tranquility. Guestroom amenities include private bathrooms, a pillow menu, Egyptian-cotton sheets, complimentary high-speed WiFi, 42-inch high-definition LCD TVs with satellite service and premium channels, a phone, minibars, executive writing desks and electronic safes. Private balconies lend truly wonderful views of the Marlin Marina, Trinity Bay and Rainforest Gardens. Guestrooms are all non-smoking.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Car hire
    • Spa
    • ATM on-site
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Gift shop
    • Child pool
    • Restaurant
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 2,367 reviews
    • 9.4 "Terrific location."
      9.1 "91% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "City centre within easy reach, said 97%."
      8.9 "Easily accessible by car, said 89%."
      10.0 "100% appreciated the closeness to the beach."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Good access to the airport, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      8.8 "88% said the reception staff was great."
      8.8 "88% were happy with the room service."
      10.0 "100% said the concierge service was amazing."
      7.0 "Management was excellent, said 70%."
    • 7.7 "Good bar."
      8.8 "Delicious alcoholic drinks, according to 88%."
    • 7.5 "Good breakfast."
    • 7.1 "Nice rooms."
      9.6 "96% thought the view was good."
      9.0 "90% thought rooms were spacious."
      7.0 "70% said the beds were comfortable."
      9.0 "90% liked the big bathroom."
      8.9 "89% enjoyed the balcony."
    • 5.4 "Internet is average."
    • 4.7 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
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    Overall rating

    8.7 Excellent
    Based on 1,372 reviews
    • 9.5 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "City centre within easy reach, said 97%."
      8.5 "Easily accessible by car, said 85%."
      10.0 "100% appreciated the closeness to the beach."
      9.2 "92% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
    • 8.9 "Great service."
      8.8 "88% said the reception staff was great."
      8.1 "81% thought the service was very professional."
      8.8 "88% were happy with the room service."
    • 8.1 "Bar is amazing."
    • 7.5 "Good breakfast."
    • 7.1 "Nice rooms."
      9.5 "95% thought the view was good."
      7.3 "73% said the beds were comfortable."
      9.0 "90% thought rooms were spacious."
      8.9 "89% enjoyed the balcony."
      9.2 "92% liked the big bathroom."
    • 5.7 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      6.0 "60% thought the cleanliness of the hotel was average."
    • 5.2 "Internet is average."
    • 4.4 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
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    Overall rating

    8.7 Excellent
    Based on 804 reviews
    • 9.5 "Terrific location."
      9.2 "92% liked the proximity to shopping."
      9.8 "City centre within easy reach, said 98%."
      8.9 "Easily accessible by car, said 89%."
    • 8.2 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      8.4 "84% thought the service was very professional."
    • 7.4 "Good bar."
    • 7.1 "Good breakfast."
    • 6.6 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      5.2 "Only 52% said rooms were clean enough."
    • 5.5 "Internet is average."
    • 5.2 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
      5.2 "52% thought the cleanliness of the hotel was average."
    • 4.6 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      0.7 "93% thought the facilities needed updating."
      4.6 "For 54%, the lobby entrance was sub-standard."
    • 4.1 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
      4.6 "For 54%, the lobby entrance was sub-standard."
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    Overall rating

    8.9 Excellent
    Based on 23 reviews
    • 9.5 "Terrific location."
    • 8.8 "Great service."
    • 7.5 "High comfort."
    • 7.2 "Nice rooms."
    • 5.0 "Vibe was decent."

    Overall rating

    8.3 Excellent
    Based on 165 reviews
    • 9.4 "Terrific location."
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 7.3 "Good breakfast."
    • 7.1 "High comfort."
      9.2 "92% thought rooms were spacious."
    • 6.4 "Average value."
    • 6.4 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
      5.9 "Only 59% said rooms were clean enough."
    • 5.3 "Average amenities."
    • 4.4 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly atmosphere"
    "Professional service"
    "Great view"
    data provided by TrustYou

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