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Rooms are great, comfortable, and clean. Setting is fantastic against the hills Smoking! Had balcony open at night, people below were smoking on their baloney at 5 am. Woken up from deep sleep by smoky room, and was in queen bed furthest from opening. Later informed front desk so not to get hit with cleaning fee, was told it's ok, No fee unless actually caught in the act. Clerk was unconcerned about the incident. Is smoking allowed on balconies? Oh no, smoking isn't allowed anywhere. Well, it ruined the night. She didn't get it...
Great service Room was not cleaned when we checked in had to call and ask for it to be cleaned again
The employees were some of the nicest I've experienced anywhere. From the valet, front desk, and wait staff at the pools and restaurants. We got upgraded without asking. I'll definitely be back. I get that hotels have resort fees now, but at least tell me what it's for. The only thing I could figure out was that it included a couple bottles of Dasani. And $27 for overnight valet parking? Yikes. It's Indian Wells, not NYC.
Access . Valet. Front desk check in !!! Tooo slow. Lacks clarity. !!! Room. Smaller than I expected for 800 a night. No mini bar no real sence of luxury. Blinds fell off needed menatainance !!!!!! This was not the expected result for me. I stay in expensive rooms all the time. This one was not that great I couldn't sleep. Penthouse room 5221 .. I was there match 5th.
The Restaurant and Adult Pool, the outdoor lounge and music at night. The housekeeping staff is completely incompetent. The beds were made with sheets to small for the bed, they rolled up during the night, very uncomfortable. Multiple complaints were met with acknowledgement, but nothing was done about it. VERY DISAPPOINTING!!!!!
The several pools
The people are so friendly and accommodating! From Jonathan who checked us in to Danny at Valet and Michael the butler. They made my friend's Birthday so very memorable and had champagne for us the first night and left cupcakes when we got back the second night. The rooms could have been cleaned better. There was a roach in the room the whole weekend,even after they came to clean that first morning. Otherwise the service was exceptional, I will tell everyone about it.
This place is great during an off season or during the middle of the week but it gets packed like any other place on the weekend or holidays.
I like the different options for dining and activities. The room service was guaranteed in 30 mins which was great. The staff were all friendly and everything was open til the late hour. Our room was not ready and we had to wait around. The pool area needs more cleaning especially after a big rush.
Great amenities and hotel restaurants. Parking listed for free, ended up $30. Okay though considering the value.
What you would expect from Hyatt.
room size waterslide happened to be closed during our trip (the hotel did bring in a temporary bounce house with water though)
My wife and I are 24 and 27 and we've stayed here multiple times. We love the fact that there is a seperate adult only pool and overall the hotel is very quiet. The rooms are spacious with large bathrooms and the decor is newer and clean. The two things we did not like are the parking and prices of food at the pool. You HAVE to pay for parking whether self of valet... And the food at the pool was pretty outrageous... Very convenient and delicious, but outrageous.
Nice room. Clean. Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.
The front desk staff was friendly. The resort fee was more then stated. According to the email I received the fee was for entertainment, deluxe continental breakfast, valet parking, ect. Unfortunately the entertainment was geared towards a much older crowd, the delux breakfast was a health department nightmare, and there was nothing deluxe about it, kinda see where this is gong? Outside of the desk staff the others we encountered were rude. (Maid, waitress) Now for the room...the bathroom sink was cracked, one of the pillowcases was obviously dirty, the carpet was dirty, the people above us must have had elephants with them as it sounded as if they were about to fall through. This is not a place I will stay at again.
Nothing! The room was dirty, there were bugs in the bed, stains on the sheets, wallpaper was peeling, pool was dirty and disgusting, hotel was hot, the breakfast was disgusting. Cold egg-o waffles and no selection. This place is a joke. The staff couldn't be more clueless either.
As soon as we walked in we felt welcome and taken care of. We were given an early check in and late check out no problem. The hotel is the right size to give it a homey feel and the layout also gives it a lot of charm. The room had a little balcony and patio door which I love (I hate hotels where the windows don't open). My only complaint was that the coffee maker in the room didn't work but it was easy to just go downstairs and get coffee from the full spread complimentary breakfast. I will stay here again!
Pretty much everything! Friendly staff, beautifully clean room, and that bed was the most comfortable hotel bed I have ever slept in! Only thing is that the menu for room service wasn't correct and should be updated. Also I didn't have a remote in my room for the Tv and
Clean room Room on first floor right next to lobby and the music was so loud I could hear it over my TV which I attempted to turn all the way up until 9:30. The walls were thin and I could hear a neighbor coughing all night and every person leaving the lobby talking as the walked to their room. Would not recommend for a bussiness stay but maybe for a vacation where you didn't have to be up at a certain time.
Resort fee a bit high Resort too expensive for what is offered.
Clean and tidy. The beds are not queen but fulls... Very small.
Everything that they offer free breakfast Nothing negative to say
Late night check in extremely easy, Eli was very pleasant and helpful! Rooms very clean, big. They offered us a quiet room which was great because we were there for desert international triathlon No charge for late check out
Classy decor, very nice sized hotel rooms. Older crowd friendly. Beautiful pool. Just o.k. dining area and food , free continental breakfast. Floor show in the lobby in the evening was great. Staff was very helpful and nice. Carpeting in public areas needed to be redone. Christmas decorations should be replaced. Noise level in first room was unacceptable, but hotel staff changed rooms for us. Anytime you book on a Kayak, Hotwire or other discount site, you are given the worst room in the hotels. You have to be proactive to get a better room.
THIS IS AN AVERAGE MOTEL. DESPITE THE FEE, THIS IS NOT A RESORT. CARPETS WERE FILTHY.
Thank goodness we were only there one night. No local channels in the room tv's and the NFL playoff games were on tv so we couldn't watch. $28 resort fee on top of hotel fees. Front desk person seemed so put out to have to check us in and I'm pretty sure hates his job. The room had no bathtub. The room was so overly perfumed with air freshener. The air/heat barely worked. The free breakfast was typical freezing cold almost stale breads and muffins that everyone handles and touches. For the price of this Hotel we were very disappointed. See other review.
Massage Don't ask each client questions like, what kind of room would you like spacious, or a room with a view before we get there. Because it's a lie. I asked for a spacious luxury room, with a view and I got an old beat up room with old furniture, dirty bedspread, foid left in the refrigeayor from last guests, smelled and a room view of a Tree!. I called the front desk, and your supervisor young lady said, sorry We are all booked up. I will make sure family and friends go next door yo Indian Wells or yo La Quinta la ty o stay for the tournament. I said I was so dissapointed and all she said was oh, so sorry.
Dario was great at check in and the late check-out was extra nice! Two pools for adults and one for families was great too!
Beautiful grounds. Well kept gardens. Nice pool. Great concierge (Wanda). Hallways were dirty - unswept for 1 week. Dining room food has deteriorated over the last year. One small bar of soap for 2 sinks when we arrived.
The spa was nice - it was my bachelorette party, Grounds were dirty. Dead bugs in our room and all on balcony. Nobody answered phones when calling from the room - all the lines were mixed up. No sheets for pull out bed.
Staff were very attentive and caring Slow elevators in building 12 which we stayed in!
We loved the tapas on Thursday night, the pool and the location. Everything was wonderful - and the wonderful lady that serviced our room was beyond compare!!
Clean, great service, and beautiful grounds No wine glasses in the room
Location was terrific and the meals we had in the restaurant were very good. This hotel was listed as a luxury hotel, but does not deserve that designation.There were no amenities or services that set it apart. The facilities are older and need some serious attention and repair. We had to ask for housekeeping service. There was no concierge and the staff was not knowledgeable about restaurants or activities in the area. The resort fee assessment was therefore inappropriate.
We really enjoyed the spa and the pool. The rooms were very spacious and the beds were comfortable. The hotel staff is very helpful and go out of their way to make your stay enjoyable.
The location was very convenient to the Indian Wells Tennis Gardens and the hotel had a regular shuttle to the tennis tournaments every day. The gardens at the hotel were very nicely maintained, but the food at the restaurants was mediocre. The Spa facilities were adequate but I had a wonderful Thai massage with Monica. I did not remember to bring my computer printout from Booking.com so the hotel did not honor the room rate which we had reserved with you. They then charged the regular rate which was considerably higher given it was a premium weekend because of the tennis tournaments. They were offering a free night for every two booked and they said that we could have a free night. But when it came time to check out, they charged us for the third night. It was only after a long "discussion" with the manager, that they gave us the third night free. It was not a pleasant experience to have to argue about this at the front desk in front of others. I also am angry with Booking .com as I believe that you should have told them the room rates you had given
Not that clean. Needs renovation.
Great, friendly staff and an amazing spa!
I liked that it is a pet friendly hotel with a beautiful pool. The staff was friendly and able to accommodate my family The cleanliness of the grounds could be better. A guest got sick in the lawn area and it was never properly cleaned up.
Location, nice bath Dirty and stained carpet in room 246
Nothing to like. It didn't look like anything advertised on the website. The pool is surrounded by the parking lot. There are no towels at the pool. We didn't even check in, but left after 10 minutes and moved to a different hotel.
Tiki feel and vibe are great. Friendly staff. Rooms need updating.
Ressa was very kind and professional. It was a very quick stay but enjoyed the pool at night
Warm Pool, Park near the door, fridge, late hours for Jacuzzi and swimming pool Uncomfortable mattress, vending machines are not 24 hours
My daughter and I found the hotel online, read the reviews and decided to try the Caliente. It worked out perfectly! The room was great, the beds were fine, lovely large shower; we were very pleased with the room. We loved the pool and the hot tub, altogether I highly recommend the hotel. On our second night, for some reason, neither the jets nor lights were functioning in the hot tub. The next day they were. In the afternoon while lounging around the pool with our books, we found the music distractingly loud, however the volume was lowered as soon as we requested it. Shower water pressure was a little light.
Grassy area for dogs warm pool Bedding was nice on-site restaurant was convenient DVR was a great plus Shower was too high, and couldn't get the water hot enough Carpet needed cleaning had to keep dogs on leash- rather have it fenced Can't enjoy the pool- no place to leave the dogs- maybe a couple kennels for a quick dip? With a treat my dogs would be happy for a bit.
We loved the pool area and although the restaurant/bar wasn't open yet, that will be a nice bonus later. Bed was comfortable. Staff was friendly. Tiki decor was cute Our room was pretty run down although you could see it was partially updated. I would have preferred to be upstairs I think and not so close to all the main traffic walking by
The staff were incredibly friendly (really-- some of the friendliest service I have ever had), they had free on demand tv, and the pool facilities are very nice.
New flat screen t.v.s Price is right.
Love the resort itself and the staff Didn't like the bed, too aoft
Nice property, clean The in-room dining and restaurant food was not good and I don't recommend. Also, the coffee machine in the room didn't work. The bathroom design not well thought out ... there was only one hook to hang towels.
The staff was outstandingly gracious. The spa was wonderfull,n and the staff excellent. Ww would rate the food as mediocre. In particular, our $500 bill for 4 at The Edge Steakhouse was out of line for the quality of the dinner. The service matched. Upon returning to our room at 3 PM it has not been made up. Disappointing.
Great location, layout is fantastic, adult pool is a great option, rooms were nice. Definitely needs a boutique coffee shop for sure! Rooms were nice but glass shelf above Tv was completely dusty, patios should be swept daily as so much dirt and leaves build up and get tracked through room.
All the individuals who work there we're fantastic! From the valet to front desk to the steakhouse restaurant! I was able to get a really good deal on one of the hotel.com websites, otherwise I would not have been able to stay at the Ritz! My friends and I were treated like royality...a huge shout out especially to Steven!!!! He is at the steakhouse restaurant and was PERFECT!!!! Thank you. Everything was perfect!
great hotel, very satisfied, great prices on food and drink , little bit less expensive than most 4 star hotels
Room was very quiet and comfortable. Room service was great and fast. Very large room with wonderfull bathroom. Since I got a good deal on my room they stuck me in one with a wall as my view. I asked to change and they said no. I don't think they were that busy. Not very friendly when I was asking. I was very disappointed and it seemed like they were upset that I got a good deal on the room.
The room was large with a nice view on the 12th floor. The bathroom had a large bathtub My wife enjoyed. The food was excellent But a little high price. The food was expensive.
This place was amazing! We just wanted to get away for a night for my boyfriends birthday. We layed by the pool and had drinks, had dinner, gambled, and had a great time. We can't wait to go back!! By the way, our room was AMAZING! We got a balcony room which was great, plus the king bed was a Cal King. Luxury!
Location and facilities were a value for price paid.
Great facilities. Reasonable food and drink costs. But the rooms were way overpriced for a casino. Room cost
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Not enough self parking. Reckless driving through parking lot.
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
Kids in the adult pool
location and amenities nothing
the help were wonderful we are seniors & had to walk miles to our room i think it was 1523
The staff was very helpful, friendly, always there to help. Had to go too far to self park. Weekend hard to find a spot to park . Several parking rows in the parking garage no access to another isle. Had to turn in same isle to go to next isle.
The hotel has amazing grounds and public areas. The atrium lobby and gondola service are special, and the overall grounds are the best in the Palm Springs area. The rooms are not clean. There's no other way to say it. I found much evidence of previous guests in the room, from trash on the floor around the beds to dirty showers. The staff is also pretty unpleasant and not helpful.
Good location for what we were there for. The room needed updating. It was clean but it was loud. We were in the main building and it was too noisy. Also, beds were very uncomfortable.
Great pool scene, probably the best in California.
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
The customer service was top notch!
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
Very clean Bathroom doors-- check in time till 4:00
My favorite resort and retreat.
Very poor service poolside! Asked 3-4 staff to order food. Waiters kept on telling me that they would come back to take my order.
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
Fun pool! Great family hotel.
Pool was awesome! Family-friendly As clean as the place was, there were roaches... and they weren't the bashful type...
It is a very family friendly atmosphere that has a lot of activities for children whether they want to be in the pool all day or play in the game room. The staff was friendly and helpful when we had questions or issues. We did get a great deal on Kayak making it totally worth the money. There is no oven in the Deluxe room. It's a combined convection/microwave oven and only a two burner stove. Not the best situation but workable for a three night stay.
we usually like staying at embassy suites (ES), the complimentary breakfast and social hour are wonderful and cost effective. Most of the embassy suites stays we have experienced handled this well. This one did not. The overall feel of the hotel, especially mid-construction, was shabby and dirty. The staff were unavailable at most times, and the breakfast and social hour were more akin to homeless shelter giveaways rather than the quality fare that we have had at other ES. Breakfast was a microwave hot mess. There was a rush of people early and the staff (there was only 1 staff member manning both the cocktail hour and breakfast) couldn't keep up. The construction was noisy and inconvenient, and we should have been notified of construction Before checking in. This was a horrible stay and we will not booking embassy suite stays again. It may be clean and new after the construction, but this experience will move us away from booking them again.
Everything you. Kyle ask for.
Pool and evening special were very nice
Clean, comfortable, staff very friendly, great location! Love that the pool is good sized with plenty of umbrellas, and tables. Breakfast is good and substantial. Love the happy hour in the evening. Gym was clean and easy to use. Loved the library,very cozy! Breakfast was good,but chaffing dishes do not keep food hot. Would be very helpful to have a microwave available to heat up items .
Felt at home instantly. Great service. Nice, calm, relaxing place to stay. Loved everything.
Came here with the boyfriend and we had a blast. It was a bit further away from everything, and we just stayed at the hotel the entire time. We left once to get Chipotle. Definitely worth it for the price though. Great service and hotel perks! Would come back here for sure. A bit of an older crowd, very quiet. No smoking on the premises! It's got a family vibe, so your neighbors know what you're up to.
Well appointed, comfortable rooms. Wonderful service from friendly owners. Cold beer and popcorn on arrival, wine happy hour around a fire pit. Heated pool and hot tub in lovely patio. Nourishing breakfast. Very fast wifi. What more could one ask for?
Room smelled really bad, carpets are old looking and drapes are old and were dirty looking
Great welcome, complimentary upgrade, spacious, comfortable and quiet suite.
Restaurant and staff was excellent, Javier our Server at Pinzimini made our dinner that much more enjoyable and was very accommodating of my wife's food allergies Room was downgraded and not what we paid for. Also we were sent to a nearby golf course instead because we were told they didn't have a 9 hole option which we found out later that they did :(
Rooms are large. Beautiful public buildings and golf courses. Beds are very comfortable. Excellent Fitness Center. Checkin was difficult for one friend who came in late and the Front Desk made be wake up at Midnight and come to Front Desk and turn in a voucher which was not required for the other 3 rooms I had reserved for our group. That should not have happened. Everyone else had no problem checking in with ID and Credit Card but the late night clerk on Friday Night June 10th was really being silly in his demands for our late arrival. He needs to use some common sense next time and see that I had 6 rooms total in my name and added her (my friend) to one reservation.....ridiculous.
Very peaceful with many fountains throughout the property. They offered a free limited continental breakfast, but if you wanted eggs or pancakes you had to pay $25 for the "open table" option. This felt like a total rip-off.
Facilities are amazing. Very nice environment. Next time I will go to play golf. I made a reservation for a one bed room, and in front desk gave me two beds because no availability for one bed. How could it be? I do my reserve with more than six months.
The grounds and facilities are top notch and the staff is impeccable. We were taken care of and treated well at every venue and by every employee there. The views of the mountains and Pete Dye golf course are breathtaking and about as scenic as it comes. A couple shout outs for Ron and Pedro (Bellmen), Stephanie (restaurant wait staff), Karen (front desk), Crystal (sighting rooms for our wedding), and Cindy (Wedding Sales Manager) as they were particularly helpful.
I received a room right by the parking lot, which was noisy and took away from the relaxing atmosphere. I won't be staying at this hotel again for this reason
The resort is great Rooms could be upgraded. I didn't feel the room to be as clean or comfortable as other resorts we have stayed at.
I booked at the Westin because it was on the Coachella shuttle route and not too far from the festival. (I have stayed there before and enjoyed it very much.) Amoma called two days before my arrival and said they could not honor my prepaid reservation. They suggested a hotel in Joshua Tree, which is ridiculous. I told them that would never work and that I needed a four-star hotel on the shuttle line. After five calls and three hours wasted, the best they would offer was a hotel in Palm Springs that was farther to the festival, NOT on the shuttle route and typically rents for half the price of the Westin. Amoma pulled a classic bait and switch with two days before my arrival. Terrible company that is not based in the US. It is difficult to even find a toll free number for them. I will never book with them again, and I feel strongly that Kayak should take the responsibility for this for allowing this shady company to operate on your site. Amoma is a bait and switch company based out of the country with terrible customer service.
Book a couple massage which was great, spa location noisy, jackhammering outside my room for two straight days, went there to escape LA noise pollution but it was worse I will give it another try, maybe
We liked the entire property, the spacious room and bathroom, and there was always parking in front of our building. We can't say there was anything we disliked.
The staff was nice that's about it This resort was dirty and not what we expected
I really liked Donna in the Gift shop - She was so nice and friendly. The rest of the staff was very nice as well. My room did not get cleaned the first day. by the time they showed up It was 5:30pm and I was in my room getting ready to go out for the evening. I'm not a messy person - so no big deal. But the next day they had it done by mid afternoon. The lights in my hotel room were dim and some burnt out, but I made do. The pool was relaxing and the drinks were great. The people I met at the lobby bar were so much fun. The location is great - 7 11 is right across the street - convenient. And local shops are just a block away. I would stay there again.
The staff was friendly, the pool, the music First room smelled weird, the second room had a cockroach on the wall.
Common areas, Pool was beautiful, hot tub was great. Rooms are funky - The first one smelt like human refuse. THe service is pathetic - getting atoothbrush takes 1.5 hours and reminders. There is a "fee" for this reservation - be aware.
We were able to have an early check in, at around noon on a Wednesday. Staff were all friendly. Service around the main pool was good. Food for breakfast and lunch was adequate but not amazing. We ate our dinner out each night, so cannot comment. We had a room in building four - LOVED having a balcony overlooking the pool. LOVED being at the back by the quieter pool. We really liked that the resort is trying to keep the "midcentury modern" vibe with the interior design. We appreciated being able to use the main pool and gym after checkout on the day we were leaving, even though we could not have a late checkout. The rooms were large and although the place does need some upkeep, we did not think it detracted from the overall feel of the hotel. The most frustrating thing was that we were out of our room from 10AM - 4PM and when we came back they had not cleaned our room. We asked them to wait until we were done getting ready to go out for dinner and then a manager called to say that the staff had to clean our room right then because it was time for her to go home. She cleaned the room with us in there getting ready to go out for dinner. On the first day we had to wait an hour for room service to bring wine glasses to our room, and when we called back they said they thought they had sent them already. We arrived on a Wednesday, and went to the smaller pool where there were no clean towels. We waited for about an hour. A guest called and they said they would send towels right away. About a half hour later another guest called and the staff said "oh yes, someone called three minutes ago about that". The towels arrived soon after that. The bar at the smaller pool was advertised as being open on our welcome brochure, but was not open for the first two days of our visit. I wish they would have told us that this was going to be the case, or at least had a sign up explaining. Overall much of our negative experience was consistent with previous reviews. I think I would stay at this hotel again, but only if the reviews started to show that these things were changing. It seemed like possibly they were understaffed, or did not know where to put their priorities.
The one thing we enjoyed was the pool table and rental of the bikes. I didn't like the fact I had to wait four hours to change my room and the house keeper and front desk go at back n fourth about changing my room that was filled with dead ants and live ones including bugs. Smelled badly .
The grounds were absolutely beautiful and the rooms were clean and nice. The staff dropped the ball pretty much every time we asked for assistance or needed an issue resolved. The only good experience we had with staff was a server in the restaurant, the bartender at the pool and a maintenance worker by the pool. The front desk staff were extremely rude, many staff members have no idea where anything is on the property, and no one apologized for making mistakes. 4th of July is obviously a busy weekend for the hotel, but we were also there for a wedding and the staff made many mistakes in accommodating the event and basic needs of a wedding group.
Nice pool area They could not get the heat to work and had no room available to move is to that had working heat. We were told the hotel would waive the $35 per day resort fee - we were then charged the fee upon check out. There should be some habitability law that requires basic deliverables from a hotel in California - if there is it is not being enforced.
buildings run down elevators smell and don't work well towels dirty bathroom with fixtures chipped two lamps without light bulbs
The staff was very friendly. The rooms were nice bed was comfortable. Loved that the chiki pool had some music during the day :) The water in the pool and the hot tub were dirty. There was not enough self parking.
Nice staff! Big rooms Water main broke so that was a bummer but they moved us and compensated us a little. The first room had a big tub that I was looking forward to soaking in but never got the chance and the second room unfortunately didn't have one. Also we asked for non feather bedding because of allergies but at 2am we realized they weren't so our first night was pretty miserable
location was great. staff was warm and friendly. room was clean and bed was comfortable. ac heating did not work. called front desk and was told they would send someone but that did not happen.
Rooms were clean, pool and golf course looked nice. The hotel was large. Lots of parking. Starbucks across the street. For being such a huge hotel it was oddly unoccupied on a holiday weekend. There's huge ballrooms throughout the hotel and no events. No open cafes or pool bar. The gym is a hotel room turned into a gym. We barely saw anyone at the hotel. The hotel is huge and I think we saw maybe 3 hotel staff people of whom were quiet and melancholy. It seems like a scene out of a horror movie.
Was given a room key when I checked in, when I got to the room it was already occupied. When I told frint desk she seemed shocked and asked if I inew who they were. then wanted to put me on first floor. When I said no decided then to move someone that hadn't checked in yet. That should have been first option.
The hotel and surrounding golf course was beautiful! My boyfriend loves golf and he played as soon as we arrived.. While I watched & drive the cart. The people he played with were both out of towners and local... Both very friendly and nice. Hotel is in a convenient location... Starbucks & grocery store right across the street for morning coffee and snacks/food for the day. Room has a refrigerator... However, no microwave.. so don't bring back left overs unless you eat it cold. The first night, we were woken up by a STRONG smell of cigarettes. We thought it was coming from outside but we never opened our patio door for our whole stay. It was strong in the bathroom too... So it had to have been coming from the vents. I have really bad instant allergies to the smell of cigarettes smoke... So, that coming thru the vents had a bad effect on the rest of my day.
The location was perfect. We were close to everything. We got there at night, so we didn't see anything till morning. It was a beautiful area, well kept, and the staff was very nice. Down side was it was outdated. The mini fridge in our room was on it's last leg, the tv was an old box, the decor was very Outdated. Over all the place needs a good renovation, but I felt like it was well worth what we paid for the room.
Tennis courts and golf course were nice. Some of the staff members were great; others not so much. I was told the place was about to undergo a complete remodel; I hope so! The whole interior is in desperate need of a makeover. The room was fairly clean on the surface, but it was dusty, the carpet and upholstery were stained, towels were thin and scratchy... the little touches were completely absent -- they provided one bar of soap we had to use for both the sink and shower, cups were flimsy plastic and not restocked every day, the pool area was barren and hot. The restaurants were depressing -- empty, with little natural light and no reason to want to go in. Some staff members were unhelpful, disinterested and didn't seem to care. All in all, worth about half of what we paid.
Location was ok, about a $13 Uber ride from downtown Palm Springs and did have lots of parking. Booked this hotel last min for a getaway and figured how bad could it be since it was a resort and all the places I would choice typically were booked up for the holiday weekend. That was not the case, the hotel claims it's a resort just because it's connected to a golf resort and community. It's a super old room with worn out furniture, gross carpet and cheap decor. Randomly the bed was comfortable. Pool looked ok but was packed with families with kids. Nothing about the hotel made it resort like.
The bed The entrance of the hotel was nice, maybe it was because it was beside a golf course. They don't have anybody to help us with our things and they keep telling information to the customers that was misinforming. There was no pressure in the shower When we first got in our room, the fridge was located in the bathroom, and the plug keeps falling off, the phone was not working, so i had to call in for the operator through my phone and our tv was dated and its buttons was pushed in. They gave us another room, it was the same but the fridge was working and tv was okay. They only have maybe 13 channels and the rest is ppv.
They let us do late check out to 1pm. The resort few was included in the the kayak charge. No hidden fees. At request upon check in they gave us a room with pool view. Would for sure stay there again when coming back to Palm Springs. No music at the pool most days. Large clump of hair in shower not cleaned. When they made our beds they took the earphones that were laying in the bed. Maybe they blended in. Phone didn't work in the room.
Clean rooms, friendly staff, very nice pool
Great view! Lots of potential. People at the front desk were great. Dirty! Had a smell due to a leak in the ceiling on our floor. Pool bottom was dirty. I realize it is the desert but here was dust everywhere inside. Paint was old and dingy. Looked as though at one point was very nice and just not kept up.
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
Nightly parking fee on top of room rate, excessive charge
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
Close walking to shoppimg and restaurant's.
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
This hotel is really in need of a major rehab. The pool had scum floating in it.
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
The valet staff was AMAZING!! They were friendly, fast, and provided us with advice on where to go. They were down to earth, joked around with us, and did not hesitate to carry out luggage to and from the room. Always greeted with a smile. Also, the man at the front desk Gabe was awesome. I felt welcome when checking in, and when my awesome bachelorette picked up every single item in and on the mini bar, Gabe fixed the charges without hesitation. All staff was awesome!! I'm not much of a valet girl, I'd rather self park so I didn't like that it's all valet. But like I said, the valet guys were awesome. I also didn't like that for my future sis in laws bachelorette party I couldn't bring in an ice chest or more than 12 beers. Those rules made me feel like maybe next time we'll suck it up, endure the prices and the crowd we don't want to be around and head to Vegas.
Great location to all downtown shops and restaurants. Can walk from hotel to all of the local shops. Staff are always on queue and ready to help. Rooms are nice but not very sound proof. Had to change rooms after next door family made so much noise. But staff handled it very professionally. Can also hear outside noises a little too well.
Pool party Small resturant and less staff for holiday
Music from the club until late at night prevented us from sleeping. The valet parking attendant smelled of alcohol, so we parked on the street. Accidentally moved M&M's from their perch, was charged.
The room was spacious and the staff was beyond amazing Room was old, dried up gum in the carpet and just didn't give me what I expected to receive for my money
Clean and well designed. We really enjoyed our stay here. The only complaint is that the bathroom has glass doors. They're fogged so you can't see too much, but it's still super weird pooping with your loved ones walking by. I don't know why anyone would design a bathroom like that!
The staff was great, friendly and sweet I have stayed here before a couple times. I feel that the rooms have seen better days, it was dingy and I didn't care for the way it was kept up. mildly disappointed.
I liked the decor in the entrance. It was pretty awesome Pool was waaay too small, for a birthday we were put in a room with a bunch of noise next door of garbage trucks and construction, a little over priced.....not as good as vegas to be such a high priced facility
location, bar area with live music Valet stood and talked to each other for five minutes before coming to take our car, only one front desk agent with a line of 10 people, rooms weren't clean, listed as a mountain view and our view from the balcony was two big trees and a run down business in the back. Hallways smelt like marijuana.
They were each amazing but altogether made it an amazing stay, can't wait to return! The hear
YOU MUST change the SMALL pillows on the bed....it makes no sense..the pillow cases on your pillows are normal size, tucked in to accomodate what esstenially are decorative pillow size.... NOT sleeping pillows....the bed itself was not to my comfort...but PLEASE CHANGE THE PILLOW SIZE AT THE VERY LEAST.
Grounds were very pretty. The employee during our check in was very professional, friendly and accommodating. Lighting in our room was NOT adequate, both in the bathroom (especially the bathroom) and in our bedroom. We had dinner outside and happened to be seated at a table where there was no overhead lighting. All the other tables has strings of lighting overhead to provide adequate lighting to read the menu and see your food. Ours didn't have any and we couldn't read the menu or see our food. We had to use the flashlights from our phones to read the menu. It would be an easy fix to add a string of lights. Needed more coffee creamers. Two for 2 people was not enough
The locations, the property, the rooms are stunning! We checked in at 4:30 and our room was not ready until 5pm. Check in was at 4. We were staying for one night and they could not accommodate a late check out. For the price we were paying this was very frustrating and the hotel concierge didn't offer and apology, a credit, nothing! Our room was beautiful but all day and all night carts filled with dirty bed linens and catering equiptemnts were pushed by on carts that rattled so loudly that it woke us up and we were unable to go back to sleep. Not to mention we wanted to enjoy our outside patio and take in the scenery and had to like a dirty hotel equipment every 5 minutes. Again for the price we are paying to enjoy the property it would be nice if they could find a different route.
The Mexican restaurant Adobe was really good and they are super dog friendly which was nice! We switched rooms because our first room smelled like cigars and weed, our second room wasn't much better either. The bathrooms are highly outdated and they don't offer robes or slippers in the rooms which I found odd.
Staff was gracious and helpful. There was sincerity in their attentiveness The bungalows are old so you can hear the televisions and water going through pipes in neighboring rooms. Pretty minor though and would still recommend a stay here.
Loved the cozy rooms!!
Great location, facility and experience. We made reservations for two rooms. One through the La Quinta website and the other through Kayak. They had no record of the Kayak reservation. They still got us in after some delay. First time that has ever happened. Wifi not good at all.
Pool bar closed at 6p. Only dining option was understaffed and overpriced. Big property with a shuttle, but only one in service for all guests, so would have to wait over 30 minites. No staff in restaurant. Manager was "pitching in" but would take our order and then not fulfill or not put into computer. Waited 20 minutes for 1st staff interaction after we say at the unattended but seated with guests bar. Then after taking our draft beer order, had to ask 3more times before we got a drink!!