Staff were unhelpful and misleading
I was held up for three hours in Customs at Heathrow and advised staff that I would not make the first night of a four night stay. They were not helpful in assisting me in finding another Hilton. I specifically was told by the clerk on check out that I would not be charged for the missed night, but discovered that indeed I have been charged and I am writing sepaerately for a refund. Staff in the bar treated me like a vagrant beaucse my room was not ready and I only had casual clothes. It was only when I put my expensive suit on that I received decent service.
Staff were friendly and professional. Location was excellent. Extremely comfortable with excellent breakfast.
Excellent Hotel Experience
So pleasant and enjoyable!
Top choice in Cambridge
Ideal location in the center, excellent breakfast, hotel has been fully updated, Internet access is now included/free, the staff was very friendly. I have stayed a handful of times over the past 3-4 years and feel it has been improving. Definitely my first choice when traveling to Cambridge
A central location in the heart of Cambridge, self-contained, naturally-lit function space, WiFi, and state-of-the-art audio/visual equipment make Hilton Cambridge City Centre the ideal venue for business and social events for up to 250 people. Our hotel is fully licensed to hold wedding receptions and civil ceremonies in all of our events suites. Our friendly, professional staff will be on hand to ensure your function is successful and hassle-free.
Our fitness room offers those wanting to keep in shape the chance to work out. Join us in the inviting, full-service Bull & Bass Restaurant, which is open daily for breakfast and dinner. Enjoy lunch in the Book Room Lounge and Bar, or sink into a comfy chair with a nightcap. For the ultimate treat, spoil yourself with a classic Afternoon Tea, served 2 pm – 5 pm, seven days a week.
Feel at home in one of our stylish, newly refurbished guest rooms, equipped with air-conditioning, WiFi, a work desk, and a plush bed. Two accessible guest rooms are also available for guests that require additional space and facilities. Upgrade to a contemporary Junior Suite for a comfortable living area, a mini-fridge (unstocked), a coffee machine, satellite TV channels and deluxe amenities.
Hilton Cambridge City Centre
Based on 2,057 reviews
Value for money
Policies vary by room type and provider.