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The facilities, location, reception staff and restaurants are excellent!! The location and view are amazing for the small cost!! A great value with great and knowledgeable people that truly want and try to help make your stay amazing!! I find that all is very clean and comfortable!! I find this hotel a wonderful place to stay!!! I will return here whenever I return to Kiev or the area!!! I cannot name anything that I did not like!! The lifts are a little slow and the WiFi is not perfect...but not bad either!! A very nice hotel with a rich history and a wonderful, amazingly knowledgeable reception staff that can answer or provide you with anything that you ask!! I truly enjoy this hotel!!
Great location - heart of it all, on Maidon Staff weren't the most friendly!
The location, restaurant, staff was helpful, multi language, very clean and even as older hotel, had very good and visually pleasing architecture! I think is perfect for any type of travel! The cost was excellent, the location is perfect!! I really like the hotel!! Equivalent to most European good hotels!!The Internet Wi-Fi works ok!! The staff was amazing helpful to me!! They were exceptional as I needed to change my reservation and stay to attend an emergency with my daughter at home, they truly helped me with all the process and policy!! I will stay again! Twin beds, but I expected some local differences! The lifts are quite slow, but still a very good hotel!
There was no hairdryer in the room, although the description says it does.
Location All other things in here
Is a great area to be a lot of people I and out Old, and all the worst thing in hotel, try for a day or just go look if it doesn't sound right. It says 4 stars, maybe 20 years ago, now no more then 2 and I was very generous .
Take the over 1 hour to find a reservation, and it wasn't busy at all, looking like a motel Not hotel!
Location Room furniture was really old Very bad wifi No tea or coffee in the room No kettle in the room Old carpets, blinds, bedding, towels (some literary have holes) Breakfast had yesterday's salads (lettuce leafs had brown spots)
Perfect location for site-seeing Old room
Excellent room service, air conditioning, small room, no chair, no mirror in the room.
The hotel rooms My bookings were not passed on to the hotel when I arrived
The hotel is in heart of Kiev
Close to Buddha Bar Rooms are not clean and smells
Great location and friendly/helpful staff (a real plus in Ukraine:) If you are not too precious - it should be fine. I usually use apartments, but with no cell and early flight - best to get taxi from hotel at set rate at too early in the am. Rooms are old and worn. I heard some were renovated - but certainly not the one I was in.
breakfast and lunch, apples on the floors.
the roos are not 5 star level.
high class hotel, very clean and good service N/A
Location,staff,building. The place is a bit overpriced and the rooms are like a 4 star hotel.
The hotel lobby bar and restaurants were very nice and luxurious. The room appointments however were only average. Door staff were not friendly at all. Acted as if they were doing you a favor. Front desk and bellmen were good however. Hotel Is large and not so personal butt he public areas were very nice
Facilities, food, and staff are excellent. Uncensored adult film previews on TV, and strip club in the hotel, make it a bit inappropriate for a family vacation.
Only location Basic hotel, the value paid is much more than what it worth's ...
Very high price
The facilities were very luxurious. Personnel spoke English. Hotel is managed very well. Room very spacious, fitness center impressive. Offered a price with or without breakfast and fitness as well. That's a great option. The restaurant (Japanese) was very good.
Clean nice staff 24 hour bar nice room amenities Room was old Soviet style furniture typical of this
We stayed only 1 day ,unfortunatly , but we confirm that really 5 star hotel, perfect breakfast, proffecional staff
I thought the staff was exceptional. The bar is flexible and willing to stay open a little later than the hours as long as you are generous. Clean rooms and you feel very safe here. First class treatment all the way.
Relatively new hotel, some English-speaking staff, good location. Prompt room service. Many electric outlets. Room air conditioning would not work after repeated complaints. Too hot to sleep, opened window to cool room, then street noise too loud(cobblestone streets). Had to cut trip short, they would not put me in other room, nor refund any unused days.. Very expensive. Does not deserve 4 stars. No bidet.
The hotel was centrally located and had excellent staff and amenities. The rooms were very comfortable with excellent beds. The breakfast on the 15th floor was top rate and the view was an added bonus. Would definitely return and recommend.. There was nothing to dislike.
The staff at the City Hotel was excellent. Everyone was friendly and knowledgeable. Any requests for assistance came with a smile. The food in the restaurant was very good and served tastefully. The location made it easy to walk and explore Kiev. Overall it was.a very pleasant experience.
Location, Staff and design of the room made for a perfect stay after an 18 hour flight from the US. Staff were both friendly and helpful. The Man at the desk pointed us to the New Years Eve Celebration. Room was spacious, quiet and very comfortable. Kiev was -12 C, and there was always plenty of hot water. The bathroom was floor heated which was a nice amenity in winter. Very well priced. Location is central to most attractions. Metro is only 150 meters away. No complaints
Staff was helpful Twice I had to complaint that there was no hot water for showering. Room was extremely small
The staff, the location and the breakfast. Small room.
Very friendly staff, nice location in the old center, small hotel. TV was not working well, room a little bit small.
I was upgraded! The room was small but beautifully decorated with lovely lighting The hotel is lovely but the prices are too high
Friendly staff, size of hotel and general design, breakfast buffet Accessibility because of poor state of road outside, insistence to pay for room in advance, which I refused to do.
The location in the hystoric center of Kiev Rooms are small as well as the bathroom which has no relation to the price. Room was noisy because of its location close to the restaurant and conferance room above.