Overview

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The Westin Resort & Spa, Cancun

Blvd. Kukulcan KM 20, 77500 Cancun, QR, Mexico
+52 998 848 7400

£93+

Thu 8/12 Check in
Fri 9/12 Check out

Overall guest ratings

7.9/10 Good
Based on 2,172 reviews

Review highlights

  • 8.4
  • 8.2
  • 6.3
  • 5.5

Good to know

  • Friendly service
  • Good access to airport

Nearby

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    About

    The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancun’s Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancun’s excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 376 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
    • Childrens programmes
    • Laundry facilities
    • Child pool
    • Babysitting/child care services (surcharge)
    • Steam room
    • Free valet parking
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 2,172 reviews
    • 8.4 "Great service."
    • 8.2 "Location is great."
    • 7.1 "Good breakfast."
    • 6.9 "Average cleanliness."
    • 6.8 "Bar is ok."
    • 6.3 "Rooms are ok."
    • 5.5 "Average amenities."
    • 5.1 "Average value."
    • 4.3 "Internet is poor."
    • 3.8 "Vibe wasn't good."
    View all review categories

    Overall rating

    7.8 Good
    Based on 1,129 reviews
    • 8.2 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.8 "98% appreciated the closeness to the beach."
      9.2 "Great parking, according to 92%."
    • 7.9 "Good service."
      9.0 "90% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      7.4 "74% found the restaurant service to be one of the best."
    • 7.1 "Good breakfast."
    • 6.9 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 6.7 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 6.5 "Food is average."
    • 5.2 "Average amenities."
    • 4.9 "Value below average."
      4.6 "54% thought it was overpriced."
      3.5 "The price was too high for 65%."
      1.3 "87% said the breakfast was too expensive."
    • 4.0 "Internet is poor."
      4.6 "54% thought it was overpriced."
      3.0 "70% said the wifi quality was bad."
    • 3.9 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
      2.9 "For 71%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    7.9 Good
    Based on 847 reviews
    • 9.5 "Wonderful beach."
    • 8.3 "Great service."
      9.3 "93% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      8.2 "82% said the concierge service was amazing."
    • 7.8 "Good location."
      9.8 "98% appreciated the closeness to the beach."
      10.0 "Good access to the airport, said 100%."
    • 7.4 "Good breakfast."
    • 7.3 "High comfort."
      9.2 "92% thought rooms were spacious."
    • 6.7 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 6.0 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      6.1 "Only 61% said rooms were clean enough."
    • 4.8 "Value below average."
      2.8 "The price was too high for 72%."
    • 4.6 "Internet is poor."
    • 3.6 "Vibe wasn't good."
      1.5 "85% criticized the unstylish hotel."
    View all review categories

    Overall rating

    8.3 Excellent
    Based on 21 reviews
    • 9.6 "Wonderful beach."
    • 8.3 "Location is great."
    • 5.8 "Average amenities."
      5.4 "54% thought the building was acceptable."

    Overall rating

    8.0 Good
    Based on 173 reviews
    • 8.2 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 8.1 "Location is great."
    • 7.2 "Good breakfast."
    • 7.2 "High comfort."
      9.3 "93% thought rooms were spacious."
    • 6.5 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 6.4 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      6.0 "Only 60% said rooms were clean enough."
    • 6.1 "Food is average."
    • 5.2 "Average value."
      5.1 "51% thought it was adequately priced."
    • 4.6 "Internet is poor."
    • 3.5 "Vibe wasn't good."
    View all review categories
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

    Recent reviews

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