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2.0
Cons: When we dropped off the car with slightly under 3/4 of a tank, they charged a completely random extra $50 USD for that 1/4 tank of gas and refused to explain or provide a calculation for that fee. Nor would they give us anything in writing regarding the extra $50 charge. We ended up paying 3x more than what we contracted for and could not get a straight answer. Ultimately we had to leave to catch our flight. It felt completely extortionate.
review from
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10.0
Pros: Fast service
review from
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2.8
Pros: I was ripped off, they charged twice what I was quoted for, total scam.
review from
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6.8
Pros: everything was well organised.
Cons: the final price is far from the offer. The customer should be informed about the costs of drop off and airport fee (about 40 USD$) for example.
review from
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4.4
Pros: The staff was very friendly
Cons: When I picked my car up in Cancun at the airport at 9pm at night we were driving from Cancun to tulum which is 2 hrs south on a major freeway in mexico. The car stalled and stopped on the middle of the freeway and would not start for about half an hr. we called the Avis in Cancun and they were not very helpful and when I think about it, they had given me no briefing on what to do if something like this happened. It was 11 pm, on a mexican freeway, I am a young american woman in a broken down car sitting on a freeway. Luckily the car started again. Then when i went to drop the car off the office they gave me directions too was the wrong one and it closed at six pm when my reservation was till 8pm so we were unable to drop the car off and when we talked to the help center they said we would be charged for another day since we didnt turn it in on time. No to mention it the drop off location they put me on was at a random hotel 40 minutes outside of town. I am not sure why they put my drop of location there when I told them I was staying in Tulum. They must have messed up on the book. To top it all off my booking said my car must be dropped off at twelve and when i called and asked when I needed to drop the car of they said its a 24 hr reservation so if I got it at 8 pm then I can drop it off at 8 pm and when i went to return the car the guy was like the car is also late... so all in the it was terrible communication between staff and the staff not really knowing the rules and regulations mixed with mistakes in the booking process on their which caused me to have to argue my case and think I was going to be paying a lot more money than i had originally intended for their mistakes. The plus was once I spoke to them firmly and didnt bend in my conviction about what had happened I only paid my original amount.
review from
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2.0
I should have been told of the restrictions.
Pros: Nothing
Cons: I have lived in this Country for only 6 months, my credit cards are brand new. I was never told they had a one year old policy for your credit card to accept it. It made a significant part of my trip very complicated and expensive. I WILL NEVER USE YOUR COMPANY!!!
review from
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2.0
Cons: When we dropped off the car with slightly under 3/4 of a tank, they charged a completely random extra $50 USD for that 1/4 tank of gas and refused to explain or provide a calculation for that fee. Nor would they give us anything in writing regarding the extra $50 charge. We ended up paying 3x more than what we contracted for and could not get a straight answer. Ultimately we had to leave to catch our flight. It felt completely extortionate.
review from
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2.8
Pros: I was ripped off, they charged twice what I was quoted for, total scam.
review from
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4.4
Pros: The staff was very friendly
Cons: When I picked my car up in Cancun at the airport at 9pm at night we were driving from Cancun to tulum which is 2 hrs south on a major freeway in mexico. The car stalled and stopped on the middle of the freeway and would not start for about half an hr. we called the Avis in Cancun and they were not very helpful and when I think about it, they had given me no briefing on what to do if something like this happened. It was 11 pm, on a mexican freeway, I am a young american woman in a broken down car sitting on a freeway. Luckily the car started again. Then when i went to drop the car off the office they gave me directions too was the wrong one and it closed at six pm when my reservation was till 8pm so we were unable to drop the car off and when we talked to the help center they said we would be charged for another day since we didnt turn it in on time. No to mention it the drop off location they put me on was at a random hotel 40 minutes outside of town. I am not sure why they put my drop of location there when I told them I was staying in Tulum. They must have messed up on the book. To top it all off my booking said my car must be dropped off at twelve and when i called and asked when I needed to drop the car of they said its a 24 hr reservation so if I got it at 8 pm then I can drop it off at 8 pm and when i went to return the car the guy was like the car is also late... so all in the it was terrible communication between staff and the staff not really knowing the rules and regulations mixed with mistakes in the booking process on their which caused me to have to argue my case and think I was going to be paying a lot more money than i had originally intended for their mistakes. The plus was once I spoke to them firmly and didnt bend in my conviction about what had happened I only paid my original amount.
review from
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2.0
I should have been told of the restrictions.
Pros: Nothing
Cons: I have lived in this Country for only 6 months, my credit cards are brand new. I was never told they had a one year old policy for your credit card to accept it. It made a significant part of my trip very complicated and expensive. I WILL NEVER USE YOUR COMPANY!!!
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