Cancún car hire

Cancún car hire

Search hundreds of hire car sites at once for hire car deals in Cancún

Cancún, QR, Mexico
26 May — 2 Jun
Same drop-off
Cancún, QR, Mexico
Thu 26/5
Noon
Thu 2/6
Noon
Driver's age:

Search hundreds of hire car sites at once for hire car deals in Cancún

Cheap car hire in Cancún

Economy£6/day
Compact£7/day
Intermediate£8/day
Standard£10/day
Full-size£12/day
People carrier£45/day
Intermediate SUV£20/day
Compact SUV£25/day
Standard SUV£34/day
Best prices found by KAYAK users in the past hours.

Cancún car hire reviews and directory

From £78/dayRated no. 1
Alamo
Best rated
5.3 Okay (229 reviews)
5 locations in Cancún
Alamo
Locations in Cancún
  • 5.9
  • 5.7
  • 5.2
  • 5.4
  • 4.8
Recent reviews
10.0 Excellent9 May 2022
Excellent customer service Jetta was super fuel efficient Interior upholstery could have been cleaned better Overall great
2.0 Mediocre21 Apr 2022
I'm split on this. I rented from the LA Isla location. It was a nightmare. Do not rent from them. I showed up with a reservation for a minivan that I booked two months ago. I expected some tricks due to the reviews. First he told me that they only had their three smallest, cheapest cars available. I told him absolutely not I have three kids in car seats we can't fit in a spark. He tries to sell me on a five seat suv (all for the same price I paid for the van) that he said he might be able to get, but I said no. Then what do you know, he miraculously finds the last minivan they have. Second, he tells me it'll be there in an hour. The cars are kept at the airport and driven over. I come back in an hour. No van. He says they've hit traffic. I check Google maps, no traffic, says it takes 19 minutes. He says come back in 30 minutes. I come back 45 mins later, no car. Says they're still in traffic. Need 30 more. 30 minutes later, no car. I'm wondering if they even have it at this point. After a three hour wait a real minivan is there. Third, the car was not great. Scratches, bubbling paint, dents, etc. I made sure they documented them. The sliding door alarm was faulty and beeped nonstop for six days. The worst part though was the battery died on day 2. I called the two emergency numbers they gave me. Neither one answered. One called back but had no clue what I was talking about. He said he wasn't a mechanic, doesn't work with rental cars, total wrong number. So I walked around asking strangers for help jumping the car and lucked out. I returned the car to the airport location. They were great. Friendly. Efficient. Sympathetic. Professional. I'd recommend renting from them and avoiding LA Isla at all costs.
2.0 Mediocre1 Mar 2022
The advertised price is NOT what you pay. The $25 / day is really $45 per day. This is true with many of the car rental companies in Mexico. Probably to offset the class action suite.
2.0 Mediocre27 Feb 2022
My flight was delayed and they gave my confirmed van rental to somebody else, so I was stuck without a way to get around.
4.0 Okay19 Feb 2022
It took hours to make a deal with the hustlers at the airport, riding a shuttle to the pick up location, making another deal and try’s my to stop the extra charges, then waiting another half hour to get a beat up crashed car. We took a LOT of pictures to protect ourselves. The return was faster and smoother and they did not try and force us to pay extra but it is a stressful process and they are all the same. Good luck with renting a car in Mexico.
2.0 Mediocre10 Feb 2022
The $25 per day car is really $55 per day due to false advertising. Avoid renting a car in Mexico.
10.0 Excellent27 Jan 2022
Thanks to the whole Alamo team for a super smooth rental process. Booked online and called the day before to inform the team of my updated arrival time with no issues. Special thanks to Janin who checked me in and Enrique who checked me out upon return. Muchas gracias!
2.0 Mediocre7 Jan 2022
I ended renting a car at another place, Alamo doubled the price when I arrive to pick it up due to all kinds of insurance
8.0 Excellent4 Jan 2022
Roxanna who helped me at Alamo Cancun was amazing! I wish I knew about the extra insurance cost. I booked the car through priceline which was $524 CAD and after I added the second lowest insurance the car cost me $1500 CAD. A big expense I didn't expect.
6.0 Good1 Jan 2022
I don't know if it's your site or Alamo's, but the price shown (~400 usd) was too far from what I paid (~700usd) because of the outrageously expensive Personal Liability Insurance. I know it's obligatory, but not saying if it'll cost you 50 or 300 dollars really change how much one is expecting to spend on their vacations. If I knew that the insurance was as expensive as the car rental, I would have travelled by bus...
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Rated no. 2
Budget
4.9 Okay (169 reviews)
5 locations in Cancún
Budget
Locations in Cancún
  • 5.5
  • 5.3
  • 4.7
  • 4.8
  • 4.6
Recent reviews
2.0 Mediocre19 Apr 2022
Scam! I reserved my car in USD, once I rented the USD cost was described. When I returned it, they did not allowed me to pay in USD. They processed my payment in pesos at a crazy exchange, from the original price of $350 I was charged 446.34.
4.0 Okay19 Apr 2022
Car quality car clean deposits should have been disclosed that if not taken insurance will be charged 2000$ in c card to hold that’s taking huge amounts from the obligo ! I was trying to be fooled by the locals at budget for gas adding when I returned the car and only when I threaten them they didn’t charge me. Make the long story short- won’t rent and won’t reccomend budget for friends any time again. Too bad this is the service the company gives Good luck Neta and Avner Cohen
2.0 Mediocre19 Feb 2022
The manager of the franchise by Cancun airport tried to charge us 3x the agreed amount. We told him where to put it and hitchhiked instead. The most useless bandit I’ve ever seen.
2.0 Mediocre14 Jan 2022
Llegamos a Cancún y no había nadie en la oficina de budget, entonces tuvimos que rentar otro carro en otra empresa y nos fue pésimo con Hertz
2.0 Mediocre1 Jan 2022
No one was there to rent car. Hotel called guy for 2 hours. Also stayed on hold with Budget for 1:40 and no one picked up
10.0 Excellent29 Dec 2021
All the people from the check in to check out were all friendly and helpful. The car we rented was in perfect condition. Highly recommend!
4.0 Okay26 Dec 2021
The extra charges that they add on to what was quoted. Plus they said that they will give a low mileage car but we didn’t get one with low mileage.
10.0 Excellent13 Nov 2021
Great easy friendly option for our trip in Mexico. Car got us around safely.
2.0 Mediocre2 Jul 2021
No problem finding a vehicle and making a reservation with Budget. The price, address, and other details communicated clearly.I walked to the Budget office listed on the reservation, only to find the store was closed. I walked to the next nearest Budget rental facility listed via the Kayak portal, only to find that location closed as well. I never got a vehicle. I never received a call or email. At least I wasn't charged.
6.0 Good10 Apr 2021
The staff was friendly and very helpful.The car radio was broken, and the car was rather low end/ poor quality. It was difficult to pass because the car took a lot of time to accelerate.
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From £21/dayRated no. 3
Europcar
4 Okay (146 reviews)
11 locations in Cancún
Europcar
Locations in Cancún
  • 5
  • 4.7
  • 3.8
  • 4
  • 3.6
Recent reviews
2.0 Mediocre9 May 2022
The worst company to deal with. Not only did the double charge me, but almost a week after I have dropped off the car, I still don’t have my deposit or the amount they double charged me back. Emails are never replied, during calls they tell me to email. Do not recommend going with this company.
2.0 Mediocre6 May 2022
This was an awful experience that resulted in an additional $700 purchase on site for insurance which, we already had. They tried to argue with us at drop off that the photo we’d taken of the gas tank reading as near empty was photoshopped. This is after someone at pickup had put the note on our file stating they confirmed the tank was near empty. The fact that they require $10,000 USD to be charged (not just a credit card hold but, they actually charge $10,000 and then they will refund you “later”) without any physical contract to leave with OR any review of the vehicle prior to pick up.
2.0 Mediocre30 Apr 2022
We cancel the rent because at Europcar airport Cancún They try to scam us arguing we have to pay $60 dlls/day in assurance and $4000 dlls deposit to have the car. I check the prices in internet and it’s was $33dlls/day and $200 deposit. I ask to the lady way à so big difference and she say is because you take the car true a discount site. I say a want the normal price and she say no if I want the car I hade to pay to big price I cancel and left They ruins my first day of vacation. Now I will love to have my money back. But it’s seem is going to be difficult
4.0 Okay28 Apr 2022
The car was horrible (dirty and the key was broken and taped together). They made me purchase insurance even after showing proof of my own insurance that covered me in rental cars.
4.0 Okay25 Apr 2022
The way they dont insist u buy insurance whe. You don't need to and how could they make you pay 9000 to cover the whole cost of car if I do t want insurance
2.0 Mediocre21 Apr 2022
I was Scam upon my arrival, thé rental was paid in full and I had written proof from my Visa crédit card for total coverage of car Insurance , Europcar started with an extra charge of $750.00 U.S dollar to insure dammage to thé vehicule, stating that my proof of insurance was not valid in Cancun, then they came down with the price of $475.00 U.S dollar, to finish at an extra cost for me of $350.00 U.S dollars, otherwise they would not let me go with the vehicule and I would of lost full payment, no ré -imbursement of my original full payment. Last Time for me to rent a véhicule from Europcar Déborah Québec, Canada
2.0 Mediocre21 Apr 2022
They upsell with horrid tactics. You can take the car without insurance apparently but it will cost 12000USD deposit. Otherwise you need to buy their insurance which nearly doubles the total cost of the car. In Mexico it is illegal to rent the car without any insurance so that 120000 USD is above most credit card limits to force you to buy their service after taking you via shuttle away from the airport. Fortunately their are competitors around the corner so we managed to rent at more than 50% their end price from Alamo.
2.0 Mediocre15 Apr 2022
This place is a ripoff do not use them. They wanted us to pay an extra $630 in insurance that they say you need. Use any other car rental place but them.
2.0 Mediocre5 Apr 2022
Beware while booking with a third party, the car rental company will make sure to take your money. Prices here look a lot cheaper than their prices but you have to make sure to bring all the documents in order to by pass their insurance. I went through Kayak and ended up in Rentalcars.com. Rentalcars.com recommends to not get the insurance with the car rental company (Europcar) if your credit card that you are using offers you that benefit. The only thing that Rentalcars.com doesn't make it clear is that you have to bring a sign bank letter stating all the benefits for car rental insurance your credit card company/bank offers. You also have to leave a credit pending amount of $10,500 US dollars. Of course the car rental company is hoping that you the customer don't bring the required bank letter so they can force you to get their insurance. My total for 6/7 day Chevy Cavalier was $117 (amount paid for car rental to rentalcars.com) + $ 357 (Europcar cheapest insurance) = $474. I know this can all fall on me but Europcar is definitely hoping you don't bring your required documents to avoid their insurance because at the time of my pick up I wasn't the only customer dealing with the same issue. Its a "gotcha" moment. I will never be using a third party like RentalCars.com or Europcar for car rentals, and very unhappy with Kayak too.
2.0 Mediocre30 Mar 2022
They are effectively a scam. The advertised price is about 1/4 to 1/5 of what you'll wind up paying. Once they have you stuck at their site after just getting off a long flight, they show you the "insurance" cost, which is 3-4 times the rental cost per day, and you must pay it on top of your rental cost, or leave without a car, and forfeit the rental fee you've already paid. Absolute scam.
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From £63/dayRated no. 4
Economy Rent a Car
3.7 Mediocre (104 reviews)
3 locations in Cancún
Economy Rent a Car
Locations in Cancún
  • 4.4
  • 4.2
  • 3.5
  • 3.8
  • 3.5
Recent reviews
2.0 Mediocre10 May 2022
This was by far the worst car renting experience in my lifetime. It took us an hour to find the airport-to-rental shuttle because there was none. Some guy was hiding in shade with a t-shirt for one car company, while we rented from the other, while turns out they were the same company. Once we found him, he called the shuttle, and eventually the shuttle arrived. When we finally got to the rental office, they charged us another $450 USD for "mandatory insurance", and another $900 USD as a "mandatory deposit." They wouldn't release the car to us otherwise. That was on top of $250 that I paid to Kayak. It then took an hour to have them bring us the car. We arrived to Cancun at 2pm, and we were finally able to drive off the lot at 5:30pm. That's two and half hours to rent a car in 90F heat, with two young kids. That's insane. But the best part was the car, and the car was a junker! When you get a small car in US, you get something small but nice. The car we got here was all scratched up, dented, had rubber bits peeling off, had a missing wiper, and no windshield fluid. The biggest problem was the transmission. At slow speeds, or on hills, the transmission simply disengaged! The car would just stop in the middle of the road, and required going back to neutral and back to Drive in order to reactivate. All in all, I'd rent this 0 stars experience. It was awful.
2.0 Mediocre20 Apr 2022
Hidden fees! Bad customer service
2.0 Mediocre6 Apr 2022
Total scam! They draw you in with low rates and once you come and pick it up charge you over $609 for collision insurance even if your policy covers! Very dishonest company! Would not recommend to anyone!!
2.0 Mediocre5 Apr 2022
Fair Warning: Avoid this company! When I showed up, they refused to rent the car to me unless I produced a written copy of my insurance or purchased a $700 insurance policy from them. I had already purchased insurance from an independent company, but there was never any notification that I needed to bring proof in a certified paper document. When I asserted that my Citbank credit card also provided rental car insurance as a backup, they refused that as well. My $200 booking turned into a $900 booking, and I was stuck paying for it because I was now off-airport at their site and had no easy way to get back to the airport to rent something else. This was a scam if ever I saw one.
2.0 Mediocre31 Mar 2022
This company clearly operates with predatory practices. Located about 5 miles from the airport, we had to wait for an hour for a pick-up. Once there, they required us to accept an over $600 charge for liability insurance, even though we understood that companies there must carry their own insurance and additional is not required. They would not let us rent without it. I strongly urge you to remove this predatory company from your list, Thank you.
2.0 Mediocre28 Mar 2022
We were hit with a choice between putting a $16,000 deposit on our credit card to waive insurance, or buying insurance that cost much more than the car rental itself. A nasty surprise at the end of a long, tiring travel day. There should be a warning about this at the time of booking! Everything else was fine about the car.
2.0 Mediocre16 Mar 2022
I bought insurance for the vehicle I rented from the rental company. I accidentally backed into a pole and the car sustained a small dent. The company did not honor the insurance and made me pay out of pocket for the damages. The reason they gave me for not honoring the insurance I purchased is that I didn’t call the company when the accident happened. It is a complete scam and should be investigated. I plan to contact the company and Kayak to try to get my money back. It’s outrageous! Do NOT RENT FROM THIS COMPANY!
2.0 Mediocre12 Mar 2022
Didn't even end up renting with them because I got to the airport and they were nowhere to be found.
2.0 Mediocre9 Mar 2022
They do not provide complete information about cost of rental and required documentation needed. The car had many dents and scratches. The "Check Engine" lamp was lighted and I was told just ignore it, Air conditioning system died on my return to the airport.
2.0 Mediocre9 Mar 2022
You rent a car online and once you are there they want to charge you 5x more for all kinds of excuses. Do not recommend.
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From £40/dayRated no. 5
National
5.6 Okay (38 reviews)
5 locations in Cancún
National
Locations in Cancún
  • 6.6
  • 6.2
  • 5.4
  • 5.9
  • 5
Recent reviews
2.0 Mediocre27 Mar 2022
They sold the car before we got there, so the reservation was pointless. The customs took 1.5 hours which they claimed caused them to believe we didn't want the car. We had to walk the line and pay twice as much for a car.
6.0 Good3 Jan 2022
Convenient and decent price (though not cheap) from a reputable brand. People at site are helpful. Oscar was good. Word of caution: check your vehicle VERY carefully for damage before accepting the car and take pictures. They may claim you damaged the car and try to withhold your deposit if they think you damaged the car.
3.9 Mediocre14 Aug 2021
price indicated by kayak/national 1290,87€ is completely wrong / misleading as it does not include the minimum MANDATORY insurance !!! (+/- 400€, only covering third party responsibility !!!) in total I paid 1795€ (+40%) without any proper insurance. for a "full" insurance, they requested another +/- 850€ that I was not willing to pay This is "organized theft" as when your are at the National rental office, 10 minutes in shuttle away from the Cancun Airport, you have no choice anymore... I fully understand that options are not included in the price quoted online but not the mandatory insurance. I will use other providers in the future.
1.9 Horrible8 Aug 2021
They cancelled 2 days before i was to arrive..... thus making my new reservation a lot more money (last minute).
2.0 Mediocre27 Jun 2021
I need to speak with an Spanish agent..
10.0 Excellent18 Jun 2021
Friendly staff, we had issues with our credit card and they were so patient, gave us water, even gave is a ride to me and my son to get some tacos! The information and communication was great, I would recommend this company at Cancuns airport for sure.
2.0 Mediocre6 Jun 2021
Nothing. Never got to rent the car.No one at the airport was able to help us get to national. Ended up talking to a Hertz representative and get a better price.
8.0 Excellent1 Jun 2021
Staff service was great. Rental and dropoff was easy.Cars are a little worn out and need some cleaning.
4.0 Okay31 May 2021
The staff was amazing. It was very easy to pick up and drop offI was quoted 22 dollars a day. I ended up paying more than double that. I didn’t even pay for the insurance and I still payed more than double. It would be nice if the quote told you about fees instead of misleading you to think you’re getting a great deal.
2.0 Mediocre1 Jan 2018
Horrible experienceOur flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.
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From £40/dayRated no. 6
Enterprise
5.4 Okay (53 reviews)
5 locations in Cancún
Enterprise
Locations in Cancún
  • 6
  • 5.5
  • 5.2
  • 5.4
  • 5
Recent reviews
10.0 Excellent16 May 2022
Quick and easy pick up and return.
2.0 Mediocre20 Mar 2022
My flight was delayed and they gave my car to someone else. I had to spend hours getting another car from another company. Very disappointing and frustrating.
2.0 Mediocre17 Mar 2022
Scammed in Cancun with Enterprise car rental. Enterprise did not hold our car. We reserved it for the time of our arrival at 5pm but our luggage took an hour to be unloaded and retrieved. The Enterprise agents at Cancun International Airport told us that they only held reservations for one hour and our car was given away. He then sent us to an alternative company that still had cars. The process of renting from them took over 2 hours to complete and they charged us $900 (3X that of our Enterprise reservation). No where on my booking or in the FAQs does it warn that reservations will be cancelled after one hour. Very disappointed. I feel like I was scammed first thing off the plane and it set a bad tone for our long awaited and much needed vacation. You need to do better Enterprise.
6.0 Good9 Mar 2022
First the overcharged amount is almost double of the rental, the baby’s car seat cost was absolutely ridiculous, we could have bought a new one for the money we paid, the car really needed adjustments.
2.0 Mediocre21 Feb 2022
Car was not available, it is scam to make you pay in airport double price
4.0 Okay13 Feb 2022
Car had mechanical problems. Customer service was good and car was changed right away. These things sometimes happen I guess. Staff was friendly.
2.0 Mediocre9 Jan 2022
We were very disappointed how this worked out in Mexico. We didn't end of with a car, and the expense was never told to us. I rented a car, thought the price was fair. When we got to Enterprise in Mexico, they said that we had to have special insurance, which was never mentioned, it was going to cost us another $417.00 and that we needed a $2000 deposit on the car. We have rented cars before from Enterprise and this has NEVER been the case. We found out later, from other folks that went through the exact same issue when they got there in Mexico. I will never rent from Enterprise again. This made for a very difficult vacation with no transportation and a three week stay.
8.0 Excellent31 Oct 2021
No one was at counter when we arrived. Counter referred us to National counter which there was also no one there which referred us back to Enterprise counter. Spent 20 minutes trying to find agent.
10.0 Excellent25 Oct 2021
Great service with friendly staff. More expensive that the other options, but very easy to deal with, so worth it in my opinion. I selected the cheapest car option and the vehicle I got was pretty low end, but still totally serviceable.
7.9 Good1 Sep 2021
Overall it was a good experience. Oh I am a little confused how the final price ended up being so much more than what I reserved. I know I did add an extra driver so it was a cost per day but that plus the original reservation wasn’t as much as my final bill which was hard for me to figure out with the peso to US dollar conversion and not understanding the bill itself.
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Rated no. 7
Dollar
4.6 Okay (55 reviews)
7 locations in Cancún
Dollar
Locations in Cancún
  • 5.8
  • 5
  • 4.3
  • 4.4
  • 4.2
Recent reviews
2.0 Mediocre22 Mar 2022
It felt like they scammed me with a rental that went from $124CAD to $376. I only included liability insurance and 2 carseats for 2 days what I was quoted ahead of time by Dollar, $238 plus $60 total for the seats. But they don't tell you on the website that there is a 29.5% fees added to that(I assumed maybe 10%), the car seats were out of date, and we never got the car we wanted. We got a beat up Suzuki instead of a Jeep. The problem is after a long flight with 2 small kids and a 2 hr line up at the rental, you'll sign anything to get going.
2.0 Mediocre13 Jan 2022
The price shown when I made the reservation wasn't the one I had once I got there. They charged me a "mandatory" insurance although I already had one with my credit card. It doubled the original price. I won't come back anymore, really poor experience. Also, it was impossible to find the counter, there was no one there at first. Hopefully a lady helped me and said that Hertz and Dollar are basically the same.
2.0 Mediocre9 Jan 2022
Price quotes was3x due to full coverage law
5.9 Okay5 Oct 2021
Honestly, I didn't know renting an SUV would cost about 1200 upfront 400 would come back to me but I didn't account for that cost so we went with the full-size car for 500 with 150 coming back all this to say read your rental agreement it doesn't say anything about insurance which feels like a rip-off but you must have it so when your planning just account for this charge to be $90/$75/$55
1.9 Horrible18 Aug 2021
Be careful with renting from Dollar/Hertz, they tried to charge me for unnecessary fees, taxes and insurance, the price doubled from the reserved agreed up amount. At that point it was cheaper to get taxis so we walked away.
2.0 Mediocre10 May 2021
I got different car than I requested. It was twice the price as it has been told on the internet. Never again!
3.2 Mediocre19 Mar 2020
Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car. Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayak
2.0 Mediocre6 Jan 2020
Nothing, bad service. They tell lies and do not comply with reservations and pricesfirst of all they should comply with what they offer
2.0 Mediocre5 Jan 2019
Terrible gave my car awayAvoid!!!
5.6 Okay27 Dec 2018
Holy Insurance Batman!Dollar rental was a good value. I liked having unlimited miles for our roadtrip.I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.
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From £62/dayRated no. 8
Thrifty
4.6 Okay (60 reviews)
8 locations in Cancún
Thrifty
Locations in Cancún
  • 6.1
  • 5.4
  • 4.4
  • 4.2
  • 4.2
Recent reviews
2.0 Mediocre10 Jan 2022
I made a reservation for pick up at the Cancun office for a 10 days rental. The price at the time I made the reservation was $575.62. At the moment fo the pick up the price was $1,839 after including mandatory insurance, etc. In addition the reservation was for a VW sedan that at the moment of the pick up was sold out and our only option was a Nissan Kick which was a cheaper model online but no discount was applied. There is definitely a lack of transparency on prices that are shown here
2.0 Mediocre5 Jan 2022
It was the shittiest experience ever. Got to the counter and surprise: my car was not available anymore, because it’s “peak season, and someone else took it earlier”. The option they gave me instead was x2 times more expensive. Will never use this service again, and will proactively tell my network not to do so.
2.0 Mediocre4 Jan 2022
Renting a car in Mexico is a scam. You might pay 800 and something dollars to rent a car which you are happy to agree to, but then they come and fight you tooth and nail charging you another $1200 just for a car insurance for a week and a half. When we first started, they were trying to charge me $700 higher than this as well. There are shuttle options or you are better off bargaining when you get there, but this overall process is ridiculous. I would not advise booking anything unless you have a total price set in stone for the insurance and the rental. I know some people are and should be reluctant to trust the opinions of others traveling in a foreign country who may not be familiar with the ways of the world, but keep in mind I have been to 65 countries with a backpack and I am very aware of their shenanigans. Good luck
2.0 Mediocre3 Nov 2021
Got scammed ( $500 worth ).Trifty in Cancun Airport. Noone to talk to, noone to deal witht the issue. Rude customer service. On top of it - they didnt even bother to tell us that their drop off location is different from pick up location ( and its not even drop off with Trifty but with Hertz whic is located in a totally different place ) Spent so much time driving around and looking for them that missed our flight to US, which cost us a huge headache to deal with and extra $300 dollars to stay in Airport hotel. Never again will I rent with Thrifty.
2.0 Mediocre21 Oct 2021
Watch out for over charges that they don’t specify. I got chard’s road side assistance without them telling me I had it.
3.9 Mediocre26 Sep 2021
Everything was fine except the outrageous last minute insurance fees that quintupled the cost of the rental. They charged much more for insurance than I have ever paid in 20 years of renting, and there was no way to find this hidden cost until I got to the counter.
4.0 Okay1 Jul 2021
Helpful staff
2.0 Mediocre20 May 2021
Daily insurance rate was maybe double the daily rate for the car. Also when I returned there was a small tear in the rubber on the tire and they charged me $100 for a new tire.
2.0 Mediocre9 May 2021
Drop off was quick and easy & shuttle service was helpfulWaiting time and more employees
2.0 Mediocre6 Apr 2021
Literally nothing.DONT EVER RENT HERE, it’s not actually thrifty it’s Hertz and unless you want to get screwed with whatever price they want to give you then don’t book. Also unless you have a $1500 - $6,000 deposit to leave then don’t even bother. Plus your rental will be at least 3 times what you booked for if they even have a car. Basically they’ll just decide whatever they’re going to charge you like roulette.
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Rated no. 9
Payless
4.2 Okay (33 reviews)
8 locations in Cancún
Payless
Locations in Cancún
  • 5.2
  • 4.3
  • 3.5
  • 4.3
  • 3.5
Recent reviews
2.0 Mediocre3 Jan 2020
Nothing, everything was a lieSaying the true
2.0 Mediocre15 Jul 2019
Hidden charges and no pick upNothingOur shuttle was over an hour late. When we finally got to the car rental agency they tried to demand huge fees for extra insurance and taxes that made the rental extremely higher than other agencies. We ended up renting from another company all together and cancelling our reservation and additional purchased insurance because the customer service was so terrible.
2.8 Mediocre22 May 2019
Jacked up the price as soon as we got there. Why bother getting a reservation if they're going to triple it at the gate?Everything, nothing was good and we walked to the nearest Enterprise
2.0 Mediocre28 Jan 2019
No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.
4.4 Okay8 Jan 2019
They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\
3.6 Mediocre11 Nov 2018
DO NOT GET THE PRICELINE/KAYAK INSURANCE!The insurance you buy online does not apply to your insurance on the ground. Overall, a total headache. But the minivan was good.
8.0 Excellent21 Mar 2018
Mexico Payless RentalFriendliness of staff, new and clean carNo one told me the car rental location was ten minutes away from airport. I had to call for someone for a shuttle to car rental place from airport. Had to wait about 20 minutes. Other than that everything was great.
2.0 Mediocre3 Jan 2018
payless sucksthey cancelled the reservation at the last minute.
4.0 Okay29 Dec 2017
It had 4 wheels and fit our family of 4 and bags. Nice red color and air conditioning worked.Radio didn't work, Car was banged up everywhere, automatic nothing including windows, mid size car was actually only for 4 passengers. Car had over 90k miles on it. Paid at least twice the quoted amount after fees and insurance.
3.6 Mediocre8 Apr 2017
SchmeservationIt had 4 wheels.We reserved a 12 passenger van. They didn't have this and had to give us 2 separate vehicles and promised us they would bring us the van in the next 2 days. This didn't happen and we had to make contact again and FINALLY got the van we had reserved. Kayak quoted us $250 and the actual price was $680.
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From £49/dayRated no. 10
Hertz
3.7 Mediocre (31 reviews)
11 locations in Cancún
Hertz
Locations in Cancún
  • 4.7
  • 4.1
  • 3.4
  • 3.6
  • 3.3
Recent reviews
2.0 Mediocre1 Feb 2022
Paid $618.85 ahead of time to reserve my small sedan from Cancun Airport. When I arrived at pickup I waited for over an hour to be helped. After I got the car I was told by the Hertz Agent that I needed to purchase car insurance which cost $879.33 alone. How does insurance cost more than the car itself, and how do you not disclose the true cost when booking? My initial booking of $618.85 ended up costing me $1,498.18 for 6 days of use. Absurd.
2.0 Mediocre24 Nov 2021
Hertz over booked and there was no car for me. I left without a rental and had to change my travel plans.
10.0 Excellent2 Jul 2021
Gas tank wasn’t full. Car was banged up so we had to make sure to take a lot of pictures and hope they didn’t try and sneak one pass us and charge us.
2.0 Mediocre2 Jan 2021
Nothing because they just tell you that it's just a confirmation and not a booking. So since they had no car available, we couldnt hold on to our schedule. Plus, the staff was very unfriendly, in this high season, but i'm sure he would be begging us to rent a car in the low season!Have the option of pre-paying to secure a rental, and not just a "confirmation" that has no value to them.
2.0 Mediocre31 Dec 2020
They had no cars! Said they could get me one for $800 PERDAY!
6.0 Good16 Mar 2020
Wait time at pick up location excessively long
2.0 Mediocre1 Jan 2020
Received a text saying that my car was ready, when I got there not only was it not ready but it was not even there. they wanted more than double for any car they had left. Walked out cursing. Do not trust these scam artists.
2.0 Mediocre28 Dec 2019
Nothing! No car was available even though had confirmation.Hmmm... A car
2.0 Mediocre8 Jan 2019
When I went to pick up the car, the associate at the desk said that my reservation didn't exist, even though I showed him the confirmation email. He then said the only vehicle he had on-site was a stick-shift, and that to retrieve the car I rented online I would have to pay ~$500 and take a shuttle to a different rental car facility instead of the airport. I ended up having to take a bus to reach my destination, and then had to use bikes, taxis, and buses during the course of the trip instead of a vehicle.
4.4 Okay27 Mar 2018
Surprising 19% location fee!Location charged 19% "location fee" which was never communicated during booking. Very intransparent
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Rated no. 11
Ace
3.3 Mediocre (36 reviews)
1 location in Cancún
Ace
Locations in Cancún
  • 4.3
  • 3.9
  • 3.1
  • 3.3
  • 3
Recent reviews
2.0 Mediocre15 Feb 2022
Arrived and my reservation had been cancelled. No other cars available. Never again.
2.0 Mediocre14 Feb 2022
When we checked in to pick up our car, they never told us they did not have a full size car available for us. Instead of upgrading us or informing us, we waited for about 30 minutes for our car to show up then told us after we asked about it that they didn’t have it. They still didn’t upgrade us at this point. Eventually a full size car pulled in, still wet from being washed and only a half tank of gas. The insurance also doubles the rental price.
6.0 Good8 Feb 2022
I booked a car online for $130 then got hit with another $100 for insurance. They should have included the insurance in the online booking price since it is mandatory.
2.0 Mediocre7 Jan 2022
Hi, Haven’t a car at the airport. The price has more than doubled, it was a joke. We took a taxi and we pass by the agency of our hotel to rent a car for our journey. I sent email about my angriness and for the cancellation but haven t received any follow up, so client service was not good. If any payment is requested I will block it. thanks Kr Mathieu
2.0 Mediocre3 Jan 2022
Made a reservation 30dec morning for $286 from 30dec to 2jan for a budget car. When I came they increase my price to ~$500 + 800$ deposit. I tried to send a message to company - no results, just lost 2 hours of my short vacations. ACE works thru MEX rental company in Cancun airport. Never ever will book with them again. Go out and find a car from small local car rental office for $350 for 4 days.
2.0 Mediocre26 Dec 2021
They charge you more money at the counter so you end up paying more than great reputable companies with much better cars. Terrible service. Stayed in Line for pick up for an hour. I will never use this company again!
2.0 Mediocre23 Dec 2021
Charging people for false accusations is disgusting and this car company should be fined.... terrible terrible terrible. Never again am I ever renting from here......!!!
2.0 Mediocre10 Dec 2021
they tried to charge me twice the money I booked for. As I didn't accept I left without a car.
2.0 Mediocre13 Nov 2021
Ace as far as I could see didn’t exist. No rep at airport. No answer on phone number given. Got Harassed by everyone outside cancun airport. Quite a scary experience. Complete con. Had to use a different company 0/10
2.0 Mediocre9 Nov 2021
If you do not prepay your reservation, it will not be held. Don't expect anything to be available when you show up.
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Rated no. 12
Fox
3.2 Mediocre (37 reviews)
2 locations in Cancún
Fox
Locations in Cancún
  • 4.1
  • 3.8
  • 3.2
  • 3.5
  • 3.3
Recent reviews
2.0 Mediocre12 Apr 2022
The $120 price was a lie. They try to say you need Mexican insurance which the lowest was $375 with $1000 hood on your card. And that your credit card insurance can’t be used. I was there for 3hrs then I left and went back to the airport. I got help from an enterprise representative that was just walking around. Never again will I be using this service.
2.0 Mediocre22 Mar 2022
wanted a $12k hold on credit card. didn’t go with them
2.0 Mediocre21 Mar 2022
They tell you one price online and then when you go to pick up the car, they try to scam you for four times the quoted price. They claim quoted price doesn’t include insurance. If you offer to use your own insurance thru your credit card they ask you for a deposit in the full value of the car. It’s all just a rip off. Just be straight forward FoX!
2.0 Mediocre8 Mar 2022
I feel robbed because the price changed for 72 dollars online to 179$ ate the station Scam scam scam
2.0 Mediocre4 Mar 2022
When I got to the airport they didn’t have a car for me I didn’t pay the full amount of the rental agreement but I could make a new reservation but with the new rates which was 3 times the original price
10.0 Excellent3 Mar 2022
We were desperately searching for a rental car last-minute in Cancun, as our previous rental car company cancelled our reservation and couldn’t give us a car after our flight was delayed by 9 hours. Stumbled upon Fox/Europcar and had a wonderful experience. Luis spoke perfect English and was super patient, helpful, thorough, friendly and kind, and had a car available for us almost immediately. Although we paid more than we originally planned after factoring in insurance, working with Luis and Fox/Europcar was worth it.
2.0 Mediocre3 Mar 2022
The company shouldn’t be in business, they are in the wrong business they are scammers
2.0 Mediocre2 Mar 2022
Beware additional fees at car rental locations
2.0 Mediocre27 Feb 2022
They cancelled the reservation the night before. Then they wanted 700.00 more foe a different car. This really screwed me over.
2.0 Mediocre25 Feb 2022
They are scammers! Stay off that company. They try to trick customers to pay $$$$ of money. After negotiating i achieved to get a fair price wich was 25% of the price they wanted at first time! I saw how other customers did not have that knowledge and payed way to much. The employees are careless and teached to pull money out of customers pockets. On return I was missing about 3 Liters of gasoline in the tank to be half full (as I picked up) and they charged me a full tank! (35 USD) I refused to pay and wanted to fill up the missing 3Liters myself at the gas station which was 30meters away right next to the return place. But they would not let me because they already closed the contract?!? How is that related? The key and car was still right next to me but he said he will reduce the charge from my deposit even if I go now to fill up the missing gasoline… thats so sad. They ruin tourist vacation and travel experience in mexico although the country itself has so much to offer in nature. Bottom lining I consider them as Criminals, I wish someone could do something to charge them or shut the company down. My money is gone now, so as much more from other tourists.
From £17/dayRated no. 13
Mas By Mex
4.8 Okay (7 reviews)
1 location in Cancún
Mas By Mex
Locations in Cancún
  • 7.1
  • 6.5
  • 4.8
  • 5.4
  • 5.1
Recent reviews
2.0 Mediocre28 Mar 2022
I made 2 reservations, and in one of them I DIDNT GET THE CAR. Their argument: my Id and drivers license are from a different country than my credit card. SUCKS BIG TIME. I was literally left on the street. Stop dealing with them.
6.0 Good25 Mar 2022
The counter at Cancun Airport told us that the pickup shuttle will be there in 6 to 7 minutes. It did not arrive till 45 minutes after! The car was not ready and we had to wait 15 minutes for it.
8.0 Excellent15 Jan 2022
We went for the cheap and cheerful option and this was spot on. No frills but the pick up and drop off was extremely quick and easy.
From £57/dayRated no. 14
Avis
4.5 Okay (15 reviews)
9 locations in Cancún
Avis
Locations in Cancún
  • 6.2
  • 5.8
  • 4.5
  • 4.5
  • 4.7
Recent reviews
2.0 Mediocre24 Mar 2022
The information on where the rental Car pick up and the cost were incorrect information. We arrived at the pick up site we made the reservation for and there was no Avis site and they called to say that it was only for guests of a particular hotel and that we would have to pay extra to get the car. It cost us more than double the price we signed up for and cost us hours of our time and having to pay extra taxi costs to return the car. Very aggravating experience!
1.9 Horrible6 Aug 2021
I was overcharged for my car rental. AVIS Mexico robbed me
10.0 Excellent9 Jul 2021
I had heard from people that the process of renting a car, specifically the drop off process could be and have been lengthy processes. However, with my experience with Avis, I was finished and on the shuttle to the terminal in < 15 minutes. Thanks 😊
2.0 Mediocre1 Jul 2021
Staff wasted 3 hours of my time and then didn’t honor my reservation unless I paid 3 times the reservation price. They are crooks and their service is horrible.They should honor reservations even if they can rent the car for more money to somebody else. They are as dishonest as any company I have encountered and left my family stranded without a car
2.0 Mediocre22 Jun 2021
They tried to rip me offNot try to rip me off
4.0 Okay2 Jun 2021
The car was ready when we got there and we didn’t have to wait long.They price ended up doubling when we got there. Instead of paying the rate we were promised on Kayak they had many fees added on like a 20% airport fee that were not expected. The car rental concierge also tried to force me to purchase a $2,500 protection plan, I was arguing that the card on file wouldn’t allow that size of transactions and it wouldn’t work but he insisted. Finally he told me I could get full coverage for the car for 30% of the total price.
2.0 Mediocre24 Apr 2021
Good valueThe pick-up process was a nightmare. The staff was aggressively pushing the insurance and was trying to sell us things, which was annoying and prolonged the process.
2.0 Mediocre18 Mar 2021
NothingTo expensive they trick you with the insurance to force you to do full coverage
6.0 Good5 Jan 2021
Staff was friendly, location was convenientThe car was hard to argue that it was in the same class as what was represented, they do not honor the insurance that I purchased with kayak, and required the entire rental amount, plus 30% to have full coverage, otherwise and coverage under 100% requires very high deposits, up to $5000+ depending on what you rented.
2.0 Mediocre27 Mar 2019
nothingThe sales forced charges to me and take advantage of the fact that I didn’t understand Mexican. He lied to me saying that the phone pack and cooling bag are free and add the charges to my bill without informing me. He also gave me a car that is not full fuel and incurred charges on the fuel as well.
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Rated no. 15
E-Z Rent-A-Car
4.2 Okay (15 reviews)
1 location in Cancún
E-Z Rent-A-Car
Locations in Cancún
  • 4.8
  • 4.6
  • 4
  • 3.7
  • 3.8
Recent reviews
3.2 Mediocre14 Jul 2019
Dodgy company, use mobster technique to upsell insurance. Car class not available so they offered me a lower class. A real scam.
2.0 Mediocre10 May 2019
Car was old and smelled bad insurance was very expensive
2.0 Mediocre29 Apr 2019
They gave me the wrong car that was not even close to what I picked out
2.0 Mediocre28 Apr 2019
Workers that speak English, have the car waiting and ready for you, disclose full amount to be paid with about deposit. When you call the number provided have people that can actually help, and not say... cannot find reservation. Yeah not good at all
2.0 Mediocre17 Dec 2018
I rented the car by internet to pick it up at Cancun airport and I received a call the day before my flight and I explained him that my scheduled flight is for Thursday and I was supposed to pick up the car Friday then he told me to pick up the car at “flamingo plaza” in Cancun instead airport at 12:00 I was there and the person in charge told me that he didn't have my contract don’t even in the system after a few minutes dealing with that he found that my car was placed in somewhere place I paid a taxi round trip to look for it. At the spot that I pick up the car supposed to be a suburban, Tahoe or Yukon we got a journey.
3.2 Mediocre9 Dec 2018
Asked us for a $30k deposit for a used Grand Caravan....LOL. ClownsYa, you read that right, $30k deposit. Not in midst of arguing about something else but as part of a welcome, here is your car and this is the deposit requirement. They also require about $100 per day in local insurance. These guys are clowns. Cars looked old and beat up. Location is 4 to 6 miles away from airport, down some industrial road. Good luck trying to get a taxi to take you elsewhere. No taxis and no phone number to call for a taxi. Also, no one answers at EZ cust service. Getting trapped is an understatement. Stay away from EZ. Go with a reputable company like Enterprise, Avis, National, etc.
3.2 Mediocre7 Dec 2018
Not recommendedThe insurance is obligatory and very expensive, it changes the price of the car completely
6.4 Good21 Nov 2018
good priceI have ordered Chevrolet Tahoe or similar and I got just Jeep Wrangler what is way smaller and I have huge problem to fit all our luggage into car....
6.4 Good16 Nov 2018
Had to do a $10,000 deposit for the car because I had my own insurance. That's just too much and maxed out my credit card. This is not 5 minutes from airport like advertised. Consider 15 minutes transportation from airport to pick up location. Car provided was old. Mosquitoes were eating us alive at pick up location. By the way, pick up location is very sketchy.
2.8 Mediocre6 Nov 2018
Open 24 x 7In Cancún the service is provided by AMERICA car rental. Coordinating the pickup was difficult, we lost about an hour waiting and arranging, the guy on the phone was a little bit rude. After we were brought to the office, we had to wait another hour because they had more customers in the line. They try to force you to take their insurance by putting a deposit of $7000 for a compact car if you want to use your own insurance. I booked a Dodge Avenger and they offered a VM Gol and I was told it was one of the newest cars: it was a lie. The car had scratches everywhere, it was dirty with stains on the roof, broken pieces, seat couldn't be adjusted and had noises while driving.
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From £31/dayRated no. 16
Sixt
3.9 Mediocre (10 reviews)
1 location in Cancún
Sixt
Locations in Cancún
  • 4.5
  • 3.9
  • 3.9
  • 3.5
  • 3.9
Recent reviews
10.0 Excellent1 May 2022
Two days rental for 34 US dollars, medium size car. Efficient contact with the pick up driver and staff. The Sixt base is one km from the airport but it is as it was at the airport. No waiting for the shuttle to the base.
2.0 Mediocre4 Feb 2022
Location was not possible to find! Had no information on booking confirmation email! Was charged for a car I did not pick up because I could not find the location of the facility! Must not be located within the airport
2.0 Mediocre29 Dec 2021
Really rude staff we ended up canceling the booking. They were being rude to another family as well and not doing anything to help them out.
2.0 Mediocre13 Dec 2021
The real price was 3 times more expensive than the price advertised by kayak. Shame on you kayak.
8.0 Excellent20 Oct 2021
The people were very nice. The car was clean and ran fine during our stay. The agents went over details of the billing and car condition very thoroughly. They spoke both English and Spanish. There were only 2 downsides: (1) The Kayak ad said the pickup would be at the Cancun airport but it wasn't. There was no Sixt booth at the airport either. We managed to find Sixt by asking other companies where to go...and everyone we asked kept trying to sell us their cars instead. It was quite confusing to know where the shuttle would be and to make sure it came for us. (2) The Kayak booking took me through Hotwire and it told me that I was booking a full-size sedan because that is what I filtered my search to. However, when I clicked on confirmation to secure the reservation, Hotwire changed the car to a mid-size vehicle. I did not realize I was getting a smaller vehicle until I got to the Sixt office and they had no full size vehicles for the same price. I blame Hotwire and Kayak for that issue, not Sixt.
1.9 Horrible12 Sep 2021
Nothing they cancelled my reservation for no reason and no notice. Had to go to a different company.
1.9 Horrible10 Jul 2021
I made the reservation and received a confirmation email. When I showed up to get the car, they told me my reservation was cancelled because it was missing the phone number, which is BS. They had no others cars to rent. I had to scramble to find a car from some company no one ever heard of, subjecting me to god knows what kind of scams.
2.0 Mediocre8 Jan 2017
Awful!!Arrived in Cancun with my pre-paid reservation in hand ... and the Sixt manager told me they would not be able to honor my reservation ... no cars. completely stranded my family at Cancun airport! Never rent from Sixt.
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From £53/dayRated no. 17
Firefly
3.4 Mediocre (20 reviews)
2 locations in Cancún
Firefly
Locations in Cancún
  • 4.6
  • 4.4
  • 3
  • 3.6
  • 3
Recent reviews
2.0 Mediocre15 Jan 2022
Told us that the car was “unfortunately” not available. Could rent a new one for $5000 instead of $500. Bad service
2.0 Mediocre6 Nov 2021
It is a bait and switch. When we got to the rental kiosk, they wanted to charge us %50 more than the price for which we reserved the car. The car itself was not in great shape.
2.0 Mediocre31 Mar 2021
Final price was nothing like the offer. I feel ripped off
2.0 Mediocre24 Mar 2021
Drop off was convenient and staff did a good jobThey said my car wasn’t available at pickup, and doubled my price that I prepaid for
2.0 Mediocre3 Jan 2020
Overbooked. Never had the car. Deflected any responsibility.
10.0 Excellent5 Mar 2019
YesHave the insurance included in the purchase of vehicle rental
4.8 Okay24 Jan 2019
Everything is a scam at Firefly. Was forced to pay more because they claimed two different credit cards wouldn't work for the deposit.
2.0 Mediocre5 Jan 2019
They canceled my reservationNothing they did not respect my reservationMy plane was delayed for 2 hours and they only hold the car for 1 hour. So when I arrived they did not have any available cars and I have to find another transportation. It was not nice since we have a 5 year old
8.0 Excellent31 Dec 2018
Incomplete information when renting onlineI wish the overall rental price including the add on insurance costs were available up front rather than based on last minute negotiations at the rental counter. This would help a potential renter be a better informed customer.
2.4 Mediocre18 Nov 2018
insurance SCAM, after 2h of arguing i paid more than double what we originally agreed on, Fire fly it's a scam please remove from your website
From £19/dayRated no. 18
MEXRENTACAR
3.4 Mediocre (8 reviews)
1 location in Cancún
MEXRENTACAR
Locations in Cancún
  • 4.4
  • 4.4
  • 3.4
  • 3.4
  • 3.4
Recent reviews
8.0 Excellent20 Nov 2021
Red to videotape inside and outside of the car before leaving the lot. The agent claimed that one of the four floor carpets was missing, but then she went back into their notes and saw that it was already missing. I feel that if I didn’t insist that I didn’t lose a floor mat they would have charged me. Other than this issue, the overall experience was very good.
2.0 Mediocre25 Oct 2021
I booked the rental car for $15 per day for 5 days and ended up paying almost $300 due to insurance. You guys advertise it like it's going to be cheap but when I got there, I had no choice but to pay it and rent it out because i had no other options. Ended up waiting there for an hour to get the car out. Wasted so much time and money.
1.9 Horrible7 Sep 2021
I selected this rental car company due to the fact that is stated it was at the terminal. It’s not. They still shuttle you over to another location near the airport. All that takes way more time and you have to wait in line with other people that were shuttled before you. Then the high pressure sales- everyone ended up paying double the reservation. They tell you that you have to legally get their insurance and of course it cost more then the rental. When I tried to cancel they told me since I booked through a third party they needed a had a 24 hour cancellation policy so I would loose the money in reserved with.
1.9 Horrible21 Aug 2021
They will try to extort you for more money at the counter for insurance using a hand written note. And make wild claims and get you to sign a bunch of forms and force you to put down a 2500 dollar deposit if you refuse to pay for their insurance. It’s a third rate rental car company. Never again
1.9 Horrible27 Jul 2021
The gentleman at reception that handled our reservation was very unprofessional and rude. Kayak needs to better explain the extortion plan to bully customers into paying for the insurance coverage. We ended up paying double because of the insane insurance cost. Even though our credit card provides this coverage they made it impossible for us to use, and instead extorted a large fee from us. We ended waiting over 1 hour to receive our vehicle. The experience was the worst we've ever had anywhere in the WORLD! Will never use kayak or Mexrent ever again to rent a vehicle.
2.0 Mediocre22 Mar 2020
Yes Friendly staffPoor service, false claims online. Big waist of time.
8.0 Excellent6 Jan 2020
The car was goodFaster process of registration
2.0 Mediocre11 Dec 2019
Once I got there they gave a presentation to purchase mandatory insurance which I ultimately declined because it cost more than a car rental in the U.S. It felt like it really wasted my time and was an overall disappointment.
From £16/dayRated no. 19
keddy by Europcar
Most popular
2.8 Mediocre (17 reviews)
8 locations in Cancún
keddy by Europcar
Locations in Cancún
  • 3.6
  • 3.4
  • 2.8
  • 2.7
  • 2.4
Recent reviews
2.0 Mediocre10 Feb 2022
horrendous. scam company
2.0 Mediocre15 Jan 2022
I do not recommend Keddy in Cancun due to a terrible experience I had in January of 2022. They refused to accept my insurance and attempted to insist I buy insurance from them at a highly inflated rate. I ended up losing my pre-payment for my rental vehicle. Overall it was a frustrating and seemingly predatory experience. If you rent from this organization, either pre-pay for insurance or ensure you have a letter that details your Credit Card Auto Rental Collision Damage Waiver benefit and documentation on how it complies with the Mexican CNSF (Comisión Nacional de Seguros y Fianzas) regulations. Even with all of that, I suspect Keddy will invent some other "required" documentation that you don't have to force you to buy their inflated insurance coverage. Beware.
2.0 Mediocre8 Dec 2021
From the beginning to the end the renting experience was extremely disappointing. First the waiting time was excessive and the location is crowded and lacks staffing. The price that was advertised was way off from the actual price and it was impossible to lower since they forced us to pay for insurance which in the past I have been able to avoid using the coverage provided from my credit card. We have to wait about an hour and a half to get our car and nobody came to do an inspection and when we returned the car they wanted to charge us extra for gas but luckily I had taken pictures of the gas level when I first got it. I believe keddy-FOX is running things very poorly and I would recommend that if you are going to use this company it would be wise to read through their entire renting process before doing it, cause there were a lot of stressed customers at that counter myself included.
2.0 Mediocre24 Nov 2021
This company are thieves, straight up. The rental fee was incredibly low, but they screw you on insurance, and if you haven't been diligent in taking pictures/videos they try to screw you on the return too. I get free rental insurance through my credit card. To use this though and waive Keddy's insurance I had to put down a deposit of 9000USD. When I said yes to this, they said I also needed a signed letter from my bank in Canada confirming they would cover the full value of the car. When I couldn't produce this (as we were in Mexico at the time) they said I had to pay for their insurance. When we brought the car back, they tried to charge us for fuel and for damage. The only reason they couldn't is because we had pictures of the fuel gauge and videos of the damage from when we picked it up. Also, to print a piece of paper, as in if you want a paper copy of your contract, its 11USD
2.0 Mediocre22 Nov 2021
Waited for over an hour to be Ickes up at Eurocar, never told Fox was the name not Kety. Get to actual rental site an there were 34 people waiting for cars with one person working. I gave up after waiting another 3 hours and walked back to Eurocar where I actually rented a vehicle. Absolutely the worst experience of my entire life and people should avoid like the plague. 2 parties were refused rental due to refusing additional insurance
2.0 Mediocre14 Nov 2021
It was a terrible experience they ripped us off for extra insurance and tried to charge us 100 dollars for water that dropped from a water bottle off the seat! It’s a total scam do not rent a car here it’s not worth it!
2.0 Mediocre7 Jun 2021
Hello, I’m writing to let you know that we had a horrible experience with the rental service in Mexico (Cancún International Airport). We have paid for the car in full, however the day we arrived to get our car, the employees of Keddy were pressuring us to purchase their car insurance for 600 USD (which was not mandatory) in addition to 8500 USD deposit to rent the car we’ve already paid for. This was not listed anywhere in the contract. We were forced to leave the place and go back to the airport to rent another car with another company. I’m writing to let you know that Keddy is scamming people. Everyone else who was with us that day trying to get their rented car, was also pressured into paying much more and supplying a deposit. Many people were furious and just like us, they had to leave and find something else. It was a horrible experience for us and we really urge to remove them from your service. They are nasty scammers. I would also suggest to look into the reviews, because we are sure those were created by robots and not real people. Thank you, Kristina
6.0 Good29 May 2021
Car worked.They insisted I pay $190 for “insurance” before they would give me the car! No cruise control. Very basic car.
4.0 Okay18 May 2021
I was disappointed because I did not receive the car I thought I was renting. They wanted to overcharge me for insurance and I had to bluntly tell them they were lying. Ughh!!
4.0 Okay10 May 2021
Not muchWas ripped off. Price doubled at pick up. Had two choices, pay their extortion fee or be stuck at the airport with no car
Rated no. 20
NU Car
1.9 Horrible (5 reviews)
2 locations in Cancún
NU Car
Locations in Cancún
  • 3.5
  • 3.1
  • 1.9
  • 1.9
  • 1.9
Recent reviews
2.0 Mediocre3 May 2022
The agency that I booked through Kayak called me the morning of the reservation to say that they did not have a rental car available and that I needed to contact Priceline (who Kayak had booked through) in order to get a refund. It is now almost two months later and I am still following up with Nu Car, PriceLine, and Kayak to try get a refund for a reservation I had prepaid for when a car was not actually available. I had to re-book a reservation through a different agency because I needed car so I paid for a car twice and only got one. It is absolutely ridiculous that I've had to jump through as many hurdles as I have to get a very simple refund processed. I am very upset by this.
2.0 Mediocre1 May 2022
Refused to rent the car and still have my security deposit of 2500 pluse to pay extreme amounts of taxi lost hours of my time lawsuit is coming
2.0 Mediocre21 Apr 2022
The reservation rate doesn’t include insurance in order to give a better price. At rental, the total price is more expensive than other companies.
2.0 Mediocre27 Mar 2022
I could not contact with them and did not find any office to get the car.
1.9 Horrible16 Jul 2021
Do not use!!!
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1 location in Cancún
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1 location in Cancún
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1 location in Cancún
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1 location in Cancún
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1 location in Cancún
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Pop Car Rental
1 location in Cancún
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Rhodium
1 location in Cancún
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Right Cars
1 location in Cancún
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From £6/day
U-Save
Cheapest deal
1 location in Cancún
U-Save
Locations in Cancún
Recent reviews
1102 travellers who hired a car in Cancún gave the car agency they used an average rating of 4.5

Car hire locations in or near Cancún

Good to know

Most popular agency

keddy by Europcar

Most popular car type

Economy

Average price

£28/day

Good deal

£22/day

When to book a car hire in Cancún

Average daily price per month
Car hire prices as pick-up date approaches

Car rental insurance in Cancún

Collision Damage Waiver (CDW) & Theft Protection Waiver

Some Cancún car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Cancún.

Deductible

Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Cancún car rental.

Top tips for renting a car in Cancún

  • Whether exploring the beach, the nature reserve north of Cancún, or the city itself, a hire car can make all your trips easy and convenient. Whether vacationing with your family or on a business trip, make the most out of your time in Cancún and explore everything the city has to offer.
  • Located within Cancún International Airport, renting a car at the hire center is very easy. With big companies like Hertz, Thrifty, or Budget, there will certainly be the right car for you. Shuttle buses bring you from the terminals to the car hire center.
  • When driving through Cancún, make sure to pay extra attention when you are around public transport, as they are known to have their own street rules and may not adhere to what is actually permitted. Speed bumps are also a regular sight in Cancún, so make sure to take it a bit slow.
  • Cancún’s roads can clog up during rush hours, so it is advisable to avoid them if possible. Between 7 and 9 AM and 5 and 7 PM, congestion regularly hits the roads due to the many commuters, and drivers should always plan at least 30 minutes ahead when going to a destination -- and more than 2 hours when going to the airport.
  • 25% of our users found a car hire in Cancún for £22 or less
  • Book your car hire in Cancún at least 3 weeks before your trip in order to get a below-average price
  • Economy car hires in Cancún are around 79% cheaper than other car types, on average

FAQs about car rentals in Cancún