dont judge the book by its cover! photos are very misleading... pyramid view is hardly visible & lots of extra charges. first time MEridian let me down.
theo only good thing is the restaurants and the pyramid views.. Some of the service was great but was a bit to full on. Thew hotel photos did not apply to the hotel. It was not updated with recent pic]tures and did not look like what we wanted. the hotel is quite old. Hertz car rental i fine but had problems with tipping and some of the staff were to full on. Watch out if you have blonde hair. For the money you pay i do not think it was worth it.
Hotel Le Meridien were under instruction to charge our credit card. They charged the clients credit card after threatening them with jail
Close proximity to the Pyramids. Good selection of food at the buffet. Great pool area. The water temperature in the shower was very hard to regulate. The anti-scald feature on the sink and shower mixers does not seem to be working.
very helpful stuff location terrible (not close to pyramids by foot), nothing near hotel to dine or tale a cafe', cafes inside hotel below expectations
Food in the restaurant was excellent. Not much else was good though, the hotel does not deserve a good rating and the price is far too high for the service that it offers. Unfriendly and unhelpful staff, general hygiene poor, pool ghastly, unpleasant and old feel
I'd say everything was so nice than I expected before. When I arrived the hotel everybody said to me welcome to Le Meridien Pyramids and the receptionists speak perfect English. Also, my room was surprisingly luxurious, comfortable and of course really clean. Room making services did a great job everyday. In addition, I was able to see the pyramids from the swiming pool and staff warking there were very friendly and nice. What's more? Oh, there were several places to eat and drink in the hotel and I went a few of them. All staff were well trained and helpful. I remember one more thing. There was a bank next to the reception and the exchange rate was the same as the banks in the Cairo airport.
In any hotel in Cairo you will find the traffic anoying. I have been to the hotel before and when I came I found out they were renevaiting the hotel and there were no information about. So it was noisy out by the pool, and the nice coffe place they had before weren`t there
needs to be reorganized service, food, cleaning
Exceptionally gracious staff and very good facilities. Terrific pool. No complaints
There's a nice view of the pyramids by the pool. The rooms are nice and updated except for the carpet. Eat outside of the hotel. The food is mediocre at best. The hotel is very disorganized. Lots of potential regarding this hotel but needs new management.
Location Restaurants were under construction
How welcoming the staff were and the lobby I expected more clean there was some dust on the book and around the sink wasn't clean which I found it mistreating your guest nicely there small detail should be clean because it matter to some people
Excellent service from start to finish. Great rooms and lovely view over the Nile.
Nile view I enjoy it because it inspire me Reception embole are very freindly and sense of respect they are Embasadors of Egypt My regards
the place of the hotel
Luxurious, clean, comfortable, attentive staff, excellent restaurants and breakfast. Fabulous view from rooms. A little out of the way - taxis or hotel limousine essential to get anywhere. Very comfortable way to prepare for long plane trip. It was very busy when we arrived to check in and we had to wait 20 minutes to be assisted at reception.
view and location Quality of some staff , hard to get a taxi, value for money
Fantastic view and clean accommodation. A bit of a walk to the city centre (Tahrir Sq.). Better to catch taxis on the road though (taxis waiting in front of the hotel will rip you off).
Excellent Hotel I can really recommend
many restaurants and nice view very long check in and check out., Price paid is 6% more than booking price., Hotel staff and security asking for tips for doing nothing., must pay $10 to get in the sauna.
It's view and closeness to the Nial without any seperation ,presence of Alkapapgy one of best resturence . no gift or small shoping place
The view, nice territory, nice outdoor pool. Quite good for Cairo. We ordered a breakfast with the room service, we were told that the breakfast will arrive in 10-15 min. Finally it took about 1 hour and they didn't bring coffee, saying that coffee machine is broken...The price for the breakfast is around 20 euros.
the location is very centralized - The rooms are nothing to do with the advertised picturs online. - The staff are very unfriendly and un knowledgeable. - The rooms are old smelly and dirty ( none smoking rooms found somoke tabs inside balcony). - the toilet is so dirty you can't even use it. - the lobby (Front Disk) is a one man show. - This hotel is only good for Adult affairs and not a family or business place.
The staff and facilities were all wonderful,very friendly and efficient and I feel it was an excellent place to stay in such cities as Cairo,I was very impressed! My only criticsm was the lack of tea/coffee making facilities in the room.I've stayed at many Hiltons and this is a feature I expected and I feel it would prove to be very popular with most guests,and not expensive to implement.
Staff excellant and very helpful. Good location for visit to city centre and cairo museum which is across the road. Nice outdooor heated pool and good selection of restaraunts in hotel. Not a five star hotel as it was clean but dated . the tour group in hotel was very poor and too expensive. Very poor information from office and meal on nile tour the worst meal we have ever had. The egyptian dance and music was very good.
Excellent service good value great breakfast rec upgrade to executive checkin if avail. Staff top rate, nothing too much trouble.
It was nice hotel, needs refurbished bathrooms. Location is excellent, no need for taxi. Everything is around you within a walking distance, mall, cofe shops, supermarkets, shisha places. cinema, fast food are also cross the road. Only bathrooms needs new fittings.
Breakfast of the hotel was fantasitic!
It was in the centre of a bussing city but was also relaxing The traffic around it
Staff is very friendly Upon arrival to my room, I found the remainings of hoses in the bathroom. Seems that they have executed repair works but them forgot to clean up.I had the chance to try three of the restaurants in this hotel but non of them offered quality food.
Nothing Bad every thing
Waiters at the breakfast room,had no idea about a)1-how to handle a glass 2-to check if the glasses are replaced by clean glasses 3-if the forks are clean. B)everyhwhere at the hotel is smoking(thks god not at the rooms) area.for those who has allergy,it is a real big problem.
The hotel made a mistake with the booking, but rectified it after some discussion and upgraded the room. It was useful to have the print-out of the original booking with us, as it was disputed.
the ramses hotel is an old the management should renovate it totaly. there are more guests than the hotel staff can handle.specially at lobby area and the garden court.more over the wedding is held at the same place of the lobby area which make the area very unsafe for scaping rout in case of fire.
The rooms were large and clean. The bed was comfortable. The pool area was nice with cushions laid out for comfort. We did not get a chance to use the pool but it looked inviting. Breakfast buffet had a wide selection. Food was good.
we enjoyed the evengn music sessons
Good Breakfast, River Nile was in a close proximity, Courteous Staff. No water for one day as there was a muncipal problem in the entire area and this was the day we checked-out for our onward journey. So we had the minimum impact. However other travellers were having quite a problem.
The hotel is not perfectly located on the Nile, but it is one third of the price of the perfectly located hotels, and I found the location super-interesting. The hotel is clean and very well maintained and staffed, and it has the best gift store of the 20 or so I scanned in Cairo. I definately recommend Safir as a budget alternative to the classic five stars (Grand Hyatt, Kempinski, etc)
Great Breakfast My room was very noisy. It was on a top floor, and motors on the roof kept me awake all night. Bar downstairs has an undisclosed minimum spend requirement.
Clean and comfortable with excellent staff.
I cannot say enough about the dining facility in this Hotel. Superb meals, both the buffet and A La Carte. Very Professional staff in dining area, which is elegant & cozy. These suites are very spacious and comfortable. The terrace is large and there is a lot to view from them. We were able to secure a personal guide from the lobby personnel, which made our visit to Cairo more enjoyable. We would definetly recommend this Hotel.
I like their services. The staff was very helpful and nice.
It was clean and convenient. I did not like that I was charged more than the rate I had booked. They do not seem to have your reservation! It is very frustrating to be told that you have to pay pay extra as they do not know booking.com.
parking is very expansive it shall be free its more than the rate of the room too hours cost you 50 $
resturants were good, and the swiming pools are also ok the staff are not good also you don't feel tehre is a privacy in your room
air conditioning bad attitude staff, they charge for parking, room is not clean
Accessibility to Airport Very poor hot water supply to the room
Wel situated near the airport, a lot of different restrorans inside, different types of quisine I booked "pool view", but never received it, I ve got view on the roof. No option with breakfest included
Large range food options - swimming pools excellent
Actually I stayed in the Fairmont Towers not heliopolis but they are both the same. The best thing about this hotel is that its design is very contemporary and progressive and very well maintained. They lack flexible car rental deals. They have a few agreements with some providers but they are extremely expensive and for certain level of cars (bmw, Mercedes) its mandatory to take it with a driver which further increases the daily rate.
Location, facilities, Internet access
very near to the airport so good for transit very slow house keeper
Everything. My fourth stay in the last two months, and for the price it is an excellent hotel with shared facilities at the Fairmont Towers to which it is connected.
The disk know nothing, inexperienced management.
there are two type of room new and old therefore always request the new,,,, the old room the view is bad and the room is very old. the breakfast is good
The location of Flamenco Hotel on Zamelik Isl. was outstanding. The room was comfortable and clean and the bathroom, though small was in good repair.
the breakfast was excellent it was very cold as the aircondition wasnt working and nobody seemed to have any information
Excellent location in Zamalek in central Cairo Buffet breakfast included in our room rate was excellent Staff was friendly and helpful
Nice Room Nile view, Friendly Staff
Their slogan is "local traditions, international standards" (or something like that) and they more or less live up to it: the hotel is close to the standards of the international chains and yet has a definite local flavor. Rooms a little small, elevator a little slow.
Only the breakfast Needs renovation asap
Breakfast was good for a 3 star hotel. Hotel staff friendly. No air conditioning and despite several complaints nothing was done about it (temperature when we stayed was in mid 30's). . Had to have window open and noise from the streets was excessive until around 3 a.m. in the morning - the result was three nights with very little sleep. Verbal communication was challenging on several occasions.
I liked the renovated room. I stayed in two different rooms - at the beginning of my trip to Egypt and at the end. The second room was 100% better than the first. The second room was clean and new. I stayed in two different rooms in this hotel. The first room was terrible. Very old bathroom is horrible condition. Old dirty carpet, old worn out funiture. I only recommend this hotel if you stay in a newly renovated room. (I know this looks like a complaint.)
this hotel was overlooking River Nile and the breakfast was good.
Well run medium-sized hotel. Excellent location if you want to be in Zamalek. Not luxury, but good. Occasional wrinkles, but that is inevitable in Cairo.
fine hotel, supermarket and internetcafe across the street, breakfast good. Junior suite very comfortable!
The staff was poor in English, though kind. The hotel's facility needs remodelation, and the room with pyramid view was covered by palm trees, not able to called a view. Rooms are small. The hotel shop was a bank- rubber vampire, even profit on stamps! Not qualified as a 5-star hotel.
friendly and helpful staff hotel could do with renovating. looking very tired
nothing! The fact that they ruined my vacation and refused to work on alternatives to re-schedule my booking
Good location and very friendly staff who went out of their way to help. Not too bad for the price. We didn't have a lot of time and it was very conveniently located. Rooms were quite basic and it looked a bit tired - certainly not 5 star. Food was not good.
The rooms were very comfortable but it was the staff's helpfulness that really made the difference. Nothing was any trouble for them and they always greeted me with a warm smile. Would recommend hotel. No - everything was up to a 4+star standard
not at all it is not even a 5 stars hotel alot treatment rooms entrance all was bad never go there again
nothing we left and we go to other hotel!!! was vaery very dirty!!! the room that we have closed was with single beds no with double beds and they tell us that they are overbooked so to stay there!also the pool area and the spa was all dirty but so dirty that noone go near there.that hotel must be a 2 star hotel. also 35 minutes from the cairo.
Its garden is splendid and the view on the pyramids is just gorgeous! Very centrally located to this major site of Cairo and its beds are indeed comfortable... The fitness center and some other facilities needs urgent restoration....
Decent location based in Giza, within viewing distance of the Pyramids. 'OK' breakfast Shower cant run longer than 4 minutes before flooding. Hotel runs like an airport, not allowing any outside food/drink except their own overpriced stuff. Hotel significantly overcharges on everything.
Location as it is close to Pyramids etc. a bit old facility.
Very well designed and despite a location surrunded by the growing city, calm atmosphere. Excellent place to relax while visiting the pyramides. bathroom could be a little bit cleaner.
The presence of so many restaurants and a good bar. However the music was too loud sometimes to have a good business talk The music in the bar was sometimes too loud
The staff responsible for cleaning the rooms, made too much noise outside that one is not able to sleep after 8 am. Second, the airport shuttle that was supposed to be on time, did not show up for 30 min and I had to take a taxi. The reception staff were informed that I was not glad about both situations. I hope my next visit will not encounter such incidents, especially I am a member of the President Club. Best Regards.
The atmosphere, the luxury and care that is afforded to guests.
The spacious room, the attending staff, the general cleanliness..
welcoming and helpful staff
The rooms were clean and modern. Public areas were attractive. Although 1 of our 2 rooms was non-smoking, there was smoke odour. The other non-smoking room next door was fine.
5-star quality hotel. Excellent staff, beautiful and spacious rooms, all amenities in place. In short: one of the very best hotels I have ever stayed in. And I am a worldwide business traveller for 15 years now.
it has big lobby and many restaurants the charge me for using business room and for printing and copy machine were very ecpensive
the place was nice and details were all payed attention too. very nice hotel. I didn't like the check in process. neither desk (the main hotel or the towers) had my reservation nor could they find it. I had to pull out my computer to show them the reservatoins. I had the worst Cashew Chicken I had ever had in my life. the Pizza and the Shashimi was good but the Cashew Chicken was the worst I ever had in any countyry.
Everything was wonderful.... and the staff was very very polite and helpful!
Great rooms and amenities!
really nothing special to be a 5 star hotel, price/quality too high value. Bathroom not very clean.
Location proximity to the airport as well as the city downtown, room is clean Hotel is kinda old, had to pay for parking a car!! Tv is small and not even LCD, airport pick up is not available for Egyptians only!! So I think the staff isnt the best around
Extremely gracious staff. Beautiful hotel. The price of liquor. Too high!
The proximity to airport. Quiet area. Close to modern areas like City Stars Mall, and the main highways. Also near brand name shopping outlets. Though they arrange free bus every hour to airport. They do not have free bus transport FROm airport. And the hotel representative office at airport is closed for long time when I arrived to airport from overseas. And no one, even Airport Information could not give me any schedule info about the hotels bus shuttle, nor the time the office opening hours.
I really liked the location of the hotel. It is about 15 min from Cairo Airport which is very convenient for those who wish to make a stop at Cairo yet they don't wish to be either in the vicinity of a busy and noisy airport, nor they wish to go to a hotel in the far away downtown. Also the area around the hotel is quiet. Many resturants of various tastes are within the hotel premises. Inforcing security measures (car search using canine unit, and X-ray baggage check) before entering the hotel premises provided assurance to safety. I did not like the fact that I was quoted a room price in US $, and that price was written on my room key cover (which was a good practice by the way to show transparency for guests), and yet on check out I was asked to pay in Euro (e.g., check-in US$ 130, check-out EU 130). And I signed the credit card bill without realizing that I was authorizing the hotel to withdraw 130 euro instead of 130 US dollars. That was really bad, but definitely does not affect my judgment towards the hotel facilities, because it might have been a mistake or at least I can blame it on an individual behavior.
The luxurious atmosphere in the hotel They charge extra money for the use of health club and the internet connection is extremely high
Service is good, crew are friendly and it's near to the best shopping mall: City Star...five minutes drive. fitness center is very small and locked in a very small room.
Short night,it was easy to go the airport early.
the internet presentation of the hotel is misleading showing a swimming pool that is currently, in actual fact, a total construction site. no exterior space whatsoever poor hygiene in rooms, rude duty manager, poor breakfast, noisy weddings every day till 01:30, very poor bathroom facilities with knobs falling off
Hospitality of the staff.
i was very relaxed at the morning but at the evening it is very noisy and crowded i love this old building,the choice of the staff is perfect,it is very neer to the airport more than i expect the booking at the start was difficult it ap.that ther is no exp with net booking
Very nice heath spa, sauna etc. Charming and helpful staff It was further from the city centre than I expected; but conveniently close to Cairo Intl Airport
excellent Staff the likes of Magdoline, Mohamed and the rest of the team internet or sever disconnection challenges atleast once or twice but there was an alternative
Beautifull hotel with very comfortabel rooms and beds. Rooms with poolview are very nice. When we were there a musicband was playing every night. If you like that it is fun, otherwise can be disdurbing. Staff was more willing to handle things about the room and bills with my husband instead me. One time they did not accept me signing a bill without my husbands autograph.
very nice stuff. There was some little noise in corridors.
services, cleanliness, comfort Too far from the center
Very nice garden area and classic look. Good lebanese restaurant and excellent steaks at the Italian restaurant: you can chose different menues form the garden area which is elegant in the evening. Free shuttle but to the airport every hour. Good and clean fitness centre. I have been there for about 15 times this year, they never upgrade the points on my alitalia card despite many complaints.
Every staff member was very hospitable, helpful and honoring of each of our family members. Amazing service.
the complimentary drinks all the day the hotel doesn't come close to its 5* rating! the rooms are all thesame size, whether single or double or triple!! for the triple they just added an extra bed.Therefore, cramped space! breakfast menu is the same daily. The staff in the dining room has this one thing on their minds- clear the table ASAP!
it is calm, clean and the hall is big which makes you feel comfortable rooms are not 5 stars.. bathrooms are very very old.. the TV is horrible and old
Friendly reception staff, very comfortable, quiet room and excellent service package. Staff can be very inflexible at times (just not used to the Western way of doing things) and very stingy with alcohol in drinks. Alcohol is very expensive.
Staff - well trained, responsive. Evidence of good professional management. A bit expensive, but a comfortable stay
the hotel staff are very helpful nothing really
Had a great tour agent at hotel, very helpful. Bit noisy but overall great The traffic noise
Very good position of you have short time and wants to visit the pyramids.
The staff was quite polite and helpful I had two nights here on two different days. One of the rooms was really good, but the other one was not that much. So it was strange for me that there was such a big difference between the rooms. What I did not like the most was the noise, it was really hard to sleep in this way.
The rooms were not really clean and the breakfast was poor. The only real advantage of this hotel is that it is located close to the pyramids.
Had a wonderful stay with the whole family, highly recommended, lovely staff, good location
nothing special This hotel urgently need a renovation.
Nothing special in particular. If you want to stay late forget it! cleaners knock your door at 8 am in the morning and keep on knocking it till you answer. Besides, there is a school (or whatever) by the hotel and you wake up with the announcements for students. I recommend you go to bed early so you can wake up early yourself and have a fresh start to the day. Reception staff seems interested in your requests, particularly your travel requests. They never recommend to use a public transport, instead they guide you to taxis (generally drivers who are friends of the hotel staff) which is disturbing. Internet is a disaster, the slowest connection in the world for 30 egyptian pounds (5 US dolars) for 1 hour. I recommend not to use it or you will go crazy!
Staff was very pleasant. Location of hotel is good. Meal in breakfast was not very good. Cleaning service was waking me up every morning at 8 am
Views from the roof terrace. Friendliness of staff. Swimming pool atmosphere
The atmospher was great. The internet didn't work in my room.
The first thing I liked is that the hotel upgraded us to Fairmont gold which included free food which was not in our initial booking. The rooms were very clean and the view was very nice. The staff was not very knowledgeable and do not provide exceptional service which should be available in a 5 * hotel
The staff are excellent, very friendly and attentive. Rooms are very nice with very comfortable beds. Lovely hotel. Very expensive internet unless you are a member of free President's Club. Very noisy wedding until 4am kept us awake on Thursday night despite being on 8th floor.
Amazing location and professional service, intelligent staff, SKY POOL overlooking the Nile. Great rooms and provisions. Sky deck closes at sunset. No free internet in rooms - this should be standard. No breakfast with the room fare.
The location was excellent and the staff was very accommodating. Booking.com hadn't faxed over my reservation so there was some delay as the hotel confirmed things with them.
upgraded to better room hotel transfer too expensive as was the internet.
the style of the room , the back side of the hotel
The garden They dont give u the room and the view u like
Not a lot actually. See below. Food and drink was extremely overpriced and mediocre. An example which sums up the hotels attitude to the guest was two 1/2 litre bottles of water in the room with a price tag on them of EL. 24 each (approx 3 Euros) Accommodation although clean was rather tired - not what I expected for the 'Offer price' on a deluxe room.
Hotel facilities House keeping disturbace to make the room even the not disturb sing is hung outside the room
Impressive hotel, but don't expect max efficiency, we are still talking about Egypt :) Minimal glitches with staff and responsiveness, but nothing to spoil the stay or anything.
The history of the place and the Urban Decoration is so amazing and so beautiful. Some the staff behave is not appropriate , the bathroom is not equipped very well and its old,
inclusive of all services they did not recognize your website, but luckyly the manager was a german national and have resolved it.
Excellent and highly trained Staff, especially Front Desk staff and their management
the most i liked was the outlets of the hotel. i didnt like the rooms as they look a bit old fashioned.
every thing specialy the bachyard cafee
All rooms with balconies with a distant view of the pyramids of Giza. Also choice of several restaurants at the hotel.
Service/hospitality were fair. Need to wait more than 5 hours for room, even though we booked 2 weeks ealier. Rooms are neat and spacious, comfortable, they don't have much varities of food, as normal 4 star hotels have. Need to wait more than 5 hours for room, even though we booked 2 weeks ealier. Staff not well fluent in English.
The ambience of the hotel at the pool side especially during the early evening when good singers do sing for the guest while dining and relaxing. can't think of any except for the food served everything morning (breakfast) was same all the way from day one to day 4th of our stay. But twas still fine.
Quiet, peaceful atmosphere, good lawn & swimming pools.Food also good Business center starts late .It should be working for 24 hrs so that business people can use it's facilities.
The Grand Pyramid view.Swimming Pools.Breakfast and timely house keeping. Coffeemaker was not provided in the hotel room to make morning coffee
The site mentioned that there is free shuttle to airport,but I had to pay thre times what I would pay for a normal taxi
Excellent location, nicely decorated
the speedy chick in and the speedy chick out .the hotel managment knows how to demonstrate hight level of customer service .very friendly staff highly trained
Near the City Stars shopping mole. - The reception staff
Staff did not care about anything. They kept saying that We will charge your credit card any way. Staff is very unfriendly
Swimming pool, Lobby,resturant and the food.It is also vey close to the Mall city star which is a huge mall where you can find a lot of shops & resturant. The only thing that people smoking everywhere. Delay in room service. may be due to so many guest?
very poor communication within the staff, they are not customer oriented and poor customer satisfaction
The Swiming Pool and the Facility - Staff are using People, which realy i will think twice going again back to the hotel, Frankly i could go for another 3 nights more (Bussiness Trip) but i decided to go for another hotel to avoid the staff
comfort, shopping, and luxury too expensive $120 for 2 rooms 2 nights
I like the warm envirment in the hotel and sorrounding.they have many good food and very warm staff no
cleanliness , people were nice , in the room , DVD was not working , as i lost my luggage i dont recieve enough help , although i dont have any thing to shave and brush my teeth , i dont find this facility in the the room , i asked for it they bring tooth brush , but they dont bring a shaving blade and hair comb .once i arrived i informed that i have problem that my luggage lost and i want your help to follow up with the air port , but i felt they didnt do it , becuase when i returned back next morning to ask for the luggage they told me that their is no news , later i discivered that they recieved my luggage but thier were miss communication in between the shifts , until afternoon i returned to them and by chance i discovered that they already recieved the luggage .
hotel stuff was not so helpfull. no early checking (i was there at 10 AM). Internet is so expensive, beside the dont use the small internet shop (25 pound/hour) in the basement.try the one which is outsite of the hotel (3 pounds/hour).
The view on the River Nile was fabulous and the rooms are wide and clean what was written as hotel policy ( free wired internet and free car parking ) was not true as both turned to be with charges that i paid as extra
it is a comfortable hotel for business. rooms are wide, clean breakfast is good, staff is nice.
Nice breakfast, easy check in, nice rooms, good area and nice view from the hotel The internet connection is very very bad. I paid USD 90,00 for around 1 hour access. They charge pr. time you open access. The speed is very low and cannot be used for anything. I considered myself back to year 1998 in regards to intetnet speed.
during my stay i liked quite inviroment and staff relationship with customer
hotel staff, swimming pool