Remisens Hotel Albatros

It was open. It hasn't been updated since the Soviet era. The room wasn't particularly clean. The bathroom was atrocious. The amenities left us wanting. I wouldn't stay here again.

The reseption lady was rude.

The setting and location of the hotel is idyllic however the hotel staff and services were far from idyllic. The total lack of basic customer service and hospitality permeated the hotel. The bar staff were more interested in clearing the shelves and getting home than providing a bar service to guests. The reception staff were not interested in customer concerns and had a real 'we know it all' attitude'. The policy of retaining passports for 24 hours is incomprehensible and inconsistent with the policies of other hotels in the cavtat area. The access to the hotel in the evenings from the beach area is not well lit and poses potential health and safety risks to guests.

The location is wonderful, the atmosphere very friendly, the visitors nice and cultural. The nature around is fantastic, the sea ideal. A lot of good restorants around. The level of computer and comunicasional services is very low.

The biggest attractions about the hotel were the fact that it is right beside a nice beach, the location to Cavtat (10 mins walk) and the taxi boat directly beside the hotel to bring you to Dubrovnik. It is a very big hotel and primarily caters for families and people of an older age.

Location Why do they take the passports at check in?